Fire Restoration: A Comprehensive Guide from SERVPRO Team Cox

10/30/2024 (Permalink)

When fire strikes, the aftermath can feel overwhelming and uncertain. Flames can devastate property in moments, leaving behind soot, smoke odor, and water damage from firefighting efforts. At SERVPRO®, we know that recovering from fire damage is more than just rebuilding; it's about restoring normalcy, safety, and comfort to the affected individuals. Our team is dedicated to guiding you through every step of the fire restoration process, helping you regain a sense of stability and confidence in your space.

Immediate Response: Why Time is Critical in Fire Restoration

Once the flames are out, time becomes the most critical factor. Fire damage worsens with each passing hour as soot and smoke residues permeate walls, furniture, and even unseen crevices. If left untreated, these residues can turn acidic, causing discoloration, tarnishing metals, and compromising the structural integrity of your property.

At SERVPRO Team Cox, we’re available 24/7, ensuring that our specialized team can respond promptly. Our emergency services start by assessing the damage, addressing urgent safety concerns, and planning the restoration steps tailored to your specific situation.

Step 1: Comprehensive Damage Assessment

A professional assessment is essential to outline a tailored action plan. When SERVPRO Team Cox arrives on-site, our experienced technicians conduct a thorough inspection of the property. This step includes evaluating:

• Structural damage to identify if any supports or foundations are compromised
• Smoke and soot residue to determine areas of the property affected by particulate and odor
• Water damage from firefighting, which can contribute to mold growth if not promptly addressed

This assessment ensures no detail goes unnoticed, allowing us to devise a roadmap that addresses every aspect of fire damage.

Step 2: Securing the Property and Preventing Secondary Damage

One of our priorities is preventing secondary damage to your property. If the fire has compromised windows, walls, or roofs, we provide emergency board-up and roof-tarping services. These temporary fixes protect your property from external elements, such as rain and pests, which could exacerbate the initial damage.

Our team also takes additional steps to protect undamaged belongings. Items that can be saved are inventoried, carefully removed, and transported to our specialized cleaning facility. This attention to detail ensures that cherished possessions remain safe throughout the restoration.

Step 3: Water Removal and Dehumidification

Water damage following a fire is a common but often overlooked aspect of fire restoration. Firefighters may use thousands of gallons of water to put out the flames, leaving behind moisture that can lead to mold growth and structural degradation if not treated.

SERVPRO Team Cox's technicians are trained in water damage restoration and utilize industrial-grade equipment to quickly extract water from the premises. Following this, we deploy high-capacity dehumidifiers to remove any remaining moisture, creating a dry environment that prevents mold from taking root.

Step 4: Smoke and Soot Removal – A Delicate and Specialized Process

Smoke and soot are often the most stubborn remnants of fire, and their removal requires specialized equipment and techniques. Soot can infiltrate walls, floors, ceilings, and various materials, leading to staining, corrosion, and a lingering, pervasive odor.

To tackle soot and smoke effectively, SERVPRO Team Cox employs a combination of cleaning solutions and advanced technology:

• Dry and wet cleaning techniques for various materials and surfaces to effectively remove soot without causing damage.
• Ultrasonic cleaning to treat intricate items, such as electronics and delicate belongings, in our off-site facility.
• HEPA-filtered vacuums and air scrubbers to capture airborne particles and improve indoor air quality.

Our goal is to completely remove smoke and soot residue, restoring your space to its pre-fire condition as thoroughly as possible.

Step 5: Odor Removal and Air Purification

Even after removing soot, the smoky smell can linger, affecting air quality and causing discomfort. Traditional cleaning methods are often insufficient to remove smoke odors completely, especially when they have permeated carpets, walls, and insulation.

SERVPRO Team Cox uses state-of-the-art deodorization techniques to eliminate smoke odor at the source:

• Ozone treatments break down odor molecules, neutralizing the smell rather than merely masking it.
• Thermal fogging disperses deodorizing agents, reaching even the most inaccessible areas.
• Air scrubbers with HEPA filtration further purify the air, removing lingering smoke particles and leaving the indoor environment fresh and breathable.

Step 6: Contents Restoration – Salvaging Cherished Belongings

In addition to structural restoration, we know how important it is to recover personal belongings that hold sentimental or practical value. SERVPRO Team Cox offers specialized contents cleaning services to salvage as many items as possible. Our experts assess each item to determine the best restoration method, using:

• Dry cleaning, wet cleaning, or foam cleaning methods tailored to the material and level of soot damage
• Ultrasonic cleaning for non-porous items like metals and electronics
• Document drying for sensitive items such as paperwork, photographs, and books

Our content restoration process strives to return as many belongings as possible to their pre-fire condition, ensuring that you can reclaim treasured memories and essential items.

Step 7: Reconstruction – Rebuilding with Care

After cleaning and deodorizing, it may be necessary to repair or replace damaged structural elements. SERVPRO Team Cox’s experienced reconstruction team is ready to take on any repairs, from drywall and flooring replacement to major structural rebuilds. Working closely with you, we ensure that the reconstructed space aligns with your needs and preferences, creating a seamless transition back to normalcy.

We coordinate with contractors, obtain necessary permits, and adhere to building codes, making the reconstruction process as smooth and efficient as possible. This comprehensive approach ensures that every aspect of your property is restored with precision, safety, and professionalism.

Step 8: Final Inspection and Client Walkthrough

To guarantee satisfaction, our team conducts a final inspection, checking for any overlooked details and confirming that every part of the restoration meets SERVPRO’s high standards. We then conduct a client walkthrough, explaining the restoration work performed and addressing any concerns or questions. This is an essential part of our commitment to transparency, giving you confidence in the quality and completeness of our work.

How SERVPRO Team Cox Stands Apart in Fire Restoration

Choosing a fire restoration company is an important decision. At SERVPRO Team Cox, we take pride in being a trusted partner for those in the Carolinas. Here’s what sets us apart:

• Experienced and certified technicians: Our team members hold certifications in fire restoration, odor control, and water mitigation, among other areas, ensuring that every step of your restoration is handled by knowledgeable professionals.
• Advanced technology and equipment: We invest in the best tools for the job, from ultrasonic cleaners to ozone generators, so we can tackle every aspect of fire damage with the latest and most effective solutions.
• Compassionate service: We understand that fire damage is deeply personal, and we’re committed to restoring not just property, but also peace of mind.
• Transparent communication: Throughout the restoration, we keep you informed with clear updates and timelines, so you know what to expect at each phase.

Moving Forward: Restoring Your Space, Reclaiming Your Life

Fire restoration is more than a technical process; it’s a journey of recovery, resilience, and rebuilding. At SERVPRO Team Cox, we stand by your side from the initial response through to the final inspection, providing expert guidance, skilled restoration, and compassionate support.

If you’ve experienced fire damage, remember you don’t have to face it alone. Our dedicated team is here to restore your property and bring back the comfort of home or the productivity of your business. We’re committed to ensuring that, in the wake of a fire, you have the reliable support needed to regain peace of mind and move forward with confidence.

Call us at 704-393-7890.

Restoration After Mitigation: The SERVPRO Team Cox Approach to Complete Recovery

10/24/2024 (Permalink)

At SERVPRO®, we understand that facing property damage is a stressful and overwhelming experience. Whether it’s a result of water, fire, mold, or biohazard contamination, our team is committed to guiding you through every step of the recovery process. While mitigation is a critical part of minimizing further damage, the job isn’t done until your property is fully restored. That’s where repairs and reconstruction come in—the essential final phase that brings your space back to normal, or even better.

In this post, we’ll walk you through the process of repairs after mitigation, explain why this step is crucial, and highlight how our team at SERVPRO Team Cox takes pride in delivering high-quality results that exceed your expectations.

The Difference Between Mitigation and Restoration

Before we dive into the repair process, it’s important to distinguish between mitigation and restoration. While these terms are often used interchangeably, they refer to different phases in the recovery process.

• Mitigation is the immediate response to damage. This phase focuses on preventing further damage by removing water, smoke, mold, or other contaminants. Mitigation often involves drying, cleaning, deodorizing, and sanitizing.
• Restoration and Repairs are the steps that follow mitigation. Once the initial damage is contained, repairs begin to restore the structure and aesthetics of your property. This can include anything from replacing drywall to rebuilding entire sections of your home or business.

In short, mitigation stops the problem from getting worse, and restoration brings your space back to its preloss condition. At SERVPRO Team Cox, we handle both phases, ensuring a seamless transition from damage control to complete repair.

Why Repairs After Mitigation Are Essential

Some may wonder why repairs are necessary if mitigation has already taken place. The answer lies in the lasting effects of the initial damage. While mitigation is essential for preventing further harm, it doesn’t address the structural integrity or the full aesthetic restoration of your property.

For instance:

• Water Damage: Even after water is extracted and the area is dried, water can compromise the integrity of flooring, walls, or ceilings. Wood may warp, drywall can swell, and mold can form if not properly addressed.
• Fire Damage: After soot and smoke are cleaned, the heat from the fire may have caused charring, weakened structures, or even electrical damage. Damaged areas need to be rebuilt or reinforced to ensure safety.
• Mold Remediation: Mold can often leave behind unsightly marks or require the removal of walls or floors. Once mold is mitigated, rebuilding or replacing materials is essential to restore the appearance and integrity of your space.
• Biohazard Cleanup: After contaminants are removed, damaged areas need to be thoroughly repaired to restore both safety and aesthetics.

Without comprehensive repairs, your home or business may still be compromised even if the immediate danger has been addressed. That’s why, at SERVPRO Team Cox, we don’t stop at mitigation. We’re committed to making sure your property looks and feels “Like it never even happened.”

The SERVPRO Team Cox Repair Process

Every property and damage scenario is unique, but our repair process is rooted in industry expertise and personalized care. Here’s a look at the typical steps we follow when handling repairs after mitigation:

1. Initial Assessment and Planning

Once mitigation is complete, our repair specialists perform a detailed assessment of the damage that remains. We work closely with property owners to understand their priorities and goals for restoration. Whether it’s matching specific finishes or reconfiguring damaged areas to suit new needs, our team will create a plan tailored to your vision.

1. Collaboration with Insurance

At SERVPRO Team Cox, we pride ourselves on being advocates for our customers. Part of that advocacy is working closely with your insurance company. We understand the complexities of claims and help facilitate a smooth process, ensuring that all necessary repairs are approved and covered. Our team communicates with adjusters, providing clear documentation and assessments to support your claim.

1. Customized Reconstruction

Repairs after mitigation can range from simple fixes to full-scale reconstructions. Our reconstruction services include:

• Drywall Repair and Installation: Damaged or waterlogged drywall is removed and replaced with fresh materials. We ensure that the final product matches your existing walls for a seamless look.
• Flooring Replacement: If water or fire damage has compromised your flooring, we offer a range of options from hardwood and tile to carpeting. We’ll match your previous flooring as closely as possible or assist you in selecting new materials that suit your tastes and budget.
• Roofing and Siding: Fire, wind, or water damage can wreak havoc on your roof or exterior siding. Our team specializes in roof repairs and replacement, ensuring your home or business is structurally sound and protected from the elements.
• Painting and Finishing: Once structural repairs are completed, we focus on the finishing touches. From paint matching to trim work, we’ll restore your space to its former beauty, down to the smallest details.
• Electrical and Plumbing Repairs: Water damage, fire, and even mold can affect your electrical and plumbing systems. We coordinate with licensed professionals to ensure all systems are safe, up to code, and functioning properly.
1. Post-Repair Inspection and Walkthrough

At SERVPRO Team Cox, customer satisfaction is our top priority. After repairs are complete, we conduct a thorough inspection of the property. We walk through the space with you, ensuring that every aspect of the restoration meets your expectations.

If there are any additional concerns or areas that need adjustment, we address them promptly. We don’t consider the job done until you’re fully satisfied with the results.

The SERVPRO Team Cox Advantage: Results-Oriented

What sets SERVPRO Team Cox apart in the restoration industry is our commitment to combining high-quality results with compassionate service. As a trusted partner in the Charlotte, NC, and Columbia, SC markets, we understand that your home or business is more than just a structure—it’s where your life happens. That’s why we approach every job with care, treating your property as if it were our own.

Our Results-Oriented approach means we’re focused on delivering exceptional craftsmanship that stands the test of time. We don’t cut corners or settle for “good enough.” Whether it’s a small drywall patch or a full-scale reconstruction, we aim for perfection in every aspect of the job.

We know that property damage can be an emotional and financial burden. That’s why we’re here to support you every step of the way, offering clear communication, empathy, and a commitment to making the recovery process as stress-free as possible.

A Complete Restoration Journey with SERVPRO Team Cox

Repairs after mitigation are an essential part of the recovery process. At SERVPRO Team Cox, we’re not just here to fix the damage—we’re here to restore your peace of mind. From the initial assessment to the final walkthrough, our team is dedicated to delivering results you can trust, with a compassionate approach that puts your needs first.

If you’ve experienced damage and need a team you can rely on for both mitigation and repairs, SERVPRO Team Cox is ready to help. Contact us today to start your complete restoration journey and let us make it "Like it never even happened." Call us at 704-393-7890.

SERVPRO Team Cox: Trusted Restoration and Mitigation Services in Gastonia, NC

10/18/2024 (Permalink)

When disaster strikes in Gastonia, NC, residents and business owners know they can rely on SERVPRO®. With a focus on prompt, professional service and a deep commitment to helping the community, SERVPRO Team Cox offers a range of services, including fire, water, storm, and biohazard mitigation, mold remediation, and reconstruction.

Our team understands the unique challenges that homes and businesses in Gastonia face, whether it's heavy storms, flooding from local waterways, or accidental fires. As a leader in the restoration industry, SERVPRO Team Cox is here to restore both peace of mind and property with expertise, care, and results-oriented service.

SERVPRO’s Full Range of Services in Gastonia

At SERVPRO Team Cox, we provide a comprehensive suite of restoration services designed to meet the diverse needs of our clients. Whether you’re a homeowner facing water damage or a business requiring fast fire mitigation, our certified professionals are prepared to respond 24/7. Below is a breakdown of our key service areas:

1. Water Damage Mitigation and Restoration

Gastonia homes and businesses are no strangers to water damage. With unpredictable weather and seasonal storms, properties can suffer from flooding, burst pipes, or leaking HVAC systems. SERVPRO Team Cox specializes in rapid water extraction, structural drying, and mold prevention.

Our Water Services Include:

• Water extraction and removal
• Structural drying with dehumidifiers and air movers
• Moisture monitoring to prevent hidden damage
• Content cleaning and storage for personal or business belongings
• Mold remediation to address water-related mold growth

We respond quickly because we understand the importance of reducing downtime for businesses and avoiding secondary damage for homeowners.

2. Fire Damage Restoration and Cleanup

Fire incidents, whether in a residential home or commercial facility, can cause overwhelming damage. Beyond the flames, smoke, soot, and water from firefighting efforts can leave a lasting impact. SERVPRO Team Cox provides complete fire damage restoration services to make your property look “Like it never even happened.”

Our Fire Damage Services Include:

• Emergency board-up and roof-tarping services to secure the property
• Soot and smoke odor removal using specialized equipment
• Cleaning and restoring furniture, fixtures, and personal belongings
• Reconstruction and repairs to rebuild damaged areas

Our goal is to minimize disruption to your life or business by managing every aspect of fire restoration efficiently.

3. Storm Damage Restoration in Gastonia

Severe weather events like heavy rain, hailstorms, and strong winds can cause significant damage to properties in Gastonia. Whether your property has suffered roof damage, broken windows, or flooding, SERVPRO Team Cox is ready to respond with emergency storm damage services.

Our Storm Services Include:

• Securing the property with board-ups and tarps
• Water extraction and structural drying
• Temporary power solutions
• Debris removal and content restoration
• Full-service reconstruction to restore the property

We understand that fast action is critical to prevent further damage. Our storm response team is available 24/7 to provide the support you need during stressful situations.

4. Biohazard Cleanup Services

We also offer specialized biohazard and trauma cleanup services, ensuring that properties affected by accidents or hazardous materials are handled with care and professionalism. From crime scenes to chemical spills, our certified technicians work discreetly and compassionately to restore properties to safe conditions.

Our Biohazard Services Include:

• Crime scene and trauma cleanup
• Hoarding cleanup and removal
• Chemical spill cleanup
• Sewage backup cleanup
• Decontamination services

SERVPRO Team Cox follows all industry standards and safety protocols, ensuring compliance with local and federal regulations during every job.

5. Reconstruction Services

After mitigation is complete, many properties need repair or rebuilding. SERVPRO Team Cox offers comprehensive reconstruction services, handling everything from minor repairs to full-scale construction. This seamless transition between restoration and reconstruction ensures a hassle-free experience for our clients.

Our reconstruction team, led by Chad Stevens, VP of Construction, works closely with clients to develop customized plans that fit their timelines and budgets. Whether it's rebuilding after water damage or remodeling a fire-damaged area, our experts are dedicated to delivering exceptional results.

Proudly Serving the Gastonia Community

SERVPRO Team Cox takes pride in being an active part of the Gastonia community. As a veteran-owned business led by Penny and Danny Cox, we understand the value of service, integrity, and dedication. We are committed to helping Gastonia residents and businesses recover from unexpected disasters and rebuild stronger.

Why Choose SERVPRO Team Cox?

When you choose SERVPRO Team Cox, you’re not just hiring a restoration company – you’re partnering with a team that genuinely cares about your property and well-being. Here’s what sets us apart:

• 24/7 Emergency Response: We’re available around the clock to address emergencies.
• Certified Professionals: Our technicians are trained and certified in restoration and mitigation.
• Comprehensive Solutions: From cleanup to reconstruction, we handle every step of the process.
• Proactive and Prepared: We believe in being one step ahead, with the tools and knowledge to manage any disaster.

Contact SERVPRO Team Cox Today

If your home or business in Gastonia needs restoration services, don’t wait – contact SERVPRO Team Cox today. Whether it's water, fire, storm, or mold damage, we are ready to help you restore your property and your peace of mind. Our team works directly with your insurance provider, making the process as smooth and stress-free as possible.

Call us 24/7 at 704-393-7890 or visit our website to learn more about our services. Let SERVPRO Team Cox be your trusted partner in restoration – bringing results, compassion, and expertise to every project.

At SERVPRO Team Cox, we’re not just in the business of restoration – we’re in the business of helping people rebuild their lives. If disaster strikes, you can count on us to be there for Gastonia, every step of the way.

Navigating Storm Damage in Charlotte and Columbia: SERVPRO Team Cox's Comprehensive Approach

10/10/2024 (Permalink)

Storms are a natural part of life in Charlotte, NC, and Columbia, SC. The Southeast, with its humid climate and proximity to the Atlantic Ocean, experiences a variety of severe weather conditions—ranging from thunderstorms to hurricanes—that can wreak havoc on homes and businesses. When these storms hit, the aftermath can be overwhelming, leaving property owners uncertain about what steps to take next.

At SERVPRO®, we understand the chaos that follows in the wake of a storm. Our team, based in both Charlotte and Columbia, is equipped to handle the unique challenges that storm damage brings. Whether it’s the damage caused by high winds, flooding, or fallen debris, we are here to help you restore your property as quickly as possible.

The Immediate Impact of Storms

Storm damage can manifest in many forms, depending on the type and severity of the weather event. In Charlotte, a region prone to severe thunderstorms and the occasional hurricane, high winds can rip off roofs, shatter windows, and bring down trees. In Columbia, heavy rainfall from tropical storms can cause flooding, leading to extensive water damage.

The damage caused by storms often extends beyond the obvious. Water can seep into your home, damaging the foundation, weakening walls, and ruining personal belongings. Wind can cause structural issues, and fallen debris can puncture roofs or block access to homes and businesses. For business owners, this disruption can mean lost revenue and costly repairs. For homeowners, it can mean displacement and a long road to recovery.

At SERVPRO Team Cox, we understand the urgency of these situations. Our goal is to act quickly, providing a rapid response that minimizes further damage and helps you get back on your feet as soon as possible.

Storm Damage Services Offered by SERVPRO Team Cox

We provide a comprehensive range of services tailored to address every aspect of storm damage. Our team of trained professionals is skilled in both residential and commercial storm recovery, ensuring that we can handle projects of all sizes.

Here are some of the core storm damage services we offer:

• Emergency Tarping and Board-Up: After a storm, securing your property is essential to preventing further damage. Our team can quickly install tarps over damaged roofs and board up broken windows or doors to keep your home or business safe from the elements.
• Water Removal and Drying: Heavy rainfall can lead to significant water damage. We use industrial-strength pumps and dehumidifiers to remove standing water and dry out affected areas, preventing secondary damage like warping or structural weakening.
• Debris Removal and Cleanup: Fallen trees, branches, and other debris can clutter your property after a storm. Our team will remove hazardous debris to clear your property and prevent further damage or injury.
• Structural Repairs: Storms can cause serious damage to your property’s structure. We have the expertise to assess and repair structural damage, including roof repair, wall reconstruction, and foundation work.
• Contents Restoration: Personal belongings are often affected by storm damage, but that doesn’t mean they are lost forever. Our team uses specialized equipment to clean and restore damaged items, from furniture and electronics to cherished keepsakes.

Our Storm Damage Restoration Process

When disaster strikes, knowing what to expect can ease the stress of recovery. At SERVPRO Team Cox, we follow a clear, step-by-step process to ensure the storm damage restoration is as smooth and efficient as possible.

1. Initial Contact and Assessment

The first step is a thorough assessment of the damage. When you call SERVPRO Team Cox, our storm damage specialists will arrive on-site quickly to evaluate the extent of the damage. This initial assessment helps us develop a detailed action plan, including an estimate of the work required.

1. Emergency Services

In many cases, immediate action is needed to prevent further damage. We will begin with emergency services such as tarping, board-up, and water extraction. These services are designed to secure your property and prevent additional problems from developing while we begin the restoration process.

1. Cleanup and Restoration

Once your property is secure, we begin the cleanup phase. This includes removing debris, cleaning affected areas, and restoring salvageable items. For properties with water damage, we will also begin drying out affected areas and dehumidifying the space to prevent moisture buildup.

1. Repairs and Reconstruction

After the cleanup process is complete, we move on to repairs and reconstruction. Whether it’s replacing damaged drywall, rebuilding sections of your roof, or repairing structural elements, our team is equipped to handle any necessary repairs. We work with a network of local contractors to ensure high-quality results that last.

1. Final Walkthrough and Quality Check

Once all the repairs are completed, we will conduct a final walkthrough with you to ensure your complete satisfaction. Our job is not done until your property is fully restored, and you are happy with the results.

Why Choose SERVPRO Team Cox for Storm Damage Restoration?

There are many restoration companies out there, but SERVPRO Team Cox stands out for several reasons. With our local presence in both Charlotte and Columbia, we understand the unique challenges of storm damage in these areas. We are proud to offer:

• Fast Response Times: We know that every minute counts after a storm. Our team is available 24/7 to respond to emergencies, ensuring that we can be on-site as quickly as possible to assess the damage and begin the restoration process.
• Expertise and Experience: Our team is highly trained in all aspects of storm damage restoration, from water extraction to structural repairs. With years of experience in the industry, we know how to handle even the most complex restoration projects.
• Comprehensive Services: From emergency tarping to complete reconstruction, we offer a full range of services to address all of your storm damage needs. We are a one-stop-shop for storm recovery, providing everything you need to restore your property.
• Customer-Centered Approach: At SERVPRO Team Cox, we take pride in delivering excellent customer service. We understand how stressful storm damage can be, and we work closely with you throughout the restoration process to ensure that your concerns are addressed and your expectations are met.

Preparing for the Future: Storm Preparedness Tips

While we are always here to help after a storm, we also encourage homeowners and business owners in Charlotte and Columbia to take steps to prepare for future storms. Here are a few tips to help you protect your property:

• Trim Trees and Branches: High winds can cause branches to fall and damage your home. Regularly trimming trees near your property can reduce this risk.
• Check Your Roof: Make sure your roof is in good condition before storm season. Look for loose shingles or signs of wear, and address any issues before a storm hits.
• Secure Outdoor Items: High winds can turn patio furniture, grills, and other outdoor items into projectiles. Secure or store these items before a storm to prevent damage to your property.
• Install Storm Shutters: If you live in a hurricane-prone area, consider installing storm shutters to protect your windows from flying debris.

At SERVPRO Team Cox, we’re more than just a restoration company—we’re your partner in storm recovery. With our fast response times, expert services, and commitment to customer satisfaction, we’re here to help you rebuild and recover after any storm. If you’re facing storm damage in Charlotte or Columbia, don’t hesitate to contact us for immediate assistance. Call us at 704-393-7890.

Recovering from Hurricane Helene: SERVPRO Team Cox is Here to Help

10/3/2024 (Permalink)

AP Photo/Stephen Smith

Hurricane Helene swept through the Carolinas, leaving behind a trail of devastation and uncertainty. The storm hit homes, businesses, and entire communities with relentless winds and flooding, turning familiar streets into rivers and leaving buildings in disrepair. At SERVPRO®, we understand the overwhelming emotions that follow such a disaster. In the wake of Hurricane Helene, our team stands by, ready to restore not just properties but peace of mind.

As a proud veteran-owned business serving Charlotte, Columbia, and the surrounding areas, our commitment to helping our neighbors through times of crisis is unwavering. We know that when disaster strikes, it's easy to feel lost. But you don’t have to navigate the storm recovery process alone. Our team is here to guide you, every step of the way, with expertise, empathy, and a focus on results.

Immediate Steps After the Storm: Safety First

When the winds die down and the rain subsides, the first thing on everyone's mind is returning to their property. We understand the urgency to check for damage, but safety must be your top priority. Hurricane Helene's storm surge and flooding may have created hidden hazards, from weakened structures to electrical dangers.

SERVPRO Team Cox's immediate post-storm safety tips include:

• Wait for Clearance: Before reentering any building, ensure local authorities have declared the area safe. The risk of unstable structures, electrical hazards, and contamination from floodwaters is high.
• Avoid Standing Water: Floodwater can hide dangerous debris or be contaminated with hazardous substances. Refrain from walking or driving through standing water.
• Document the Damage: Once you’re able to return, take photos and videos of the damage before moving anything. This documentation will be critical for insurance claims later.

SERVPRO Team Cox is here to provide reassurance and practical advice when you need it most. Once you’ve taken these first precautions, it’s time to focus on the next steps: recovery and restoration.

Comprehensive Storm Recovery Services

At SERVPRO Team Cox, we specialize in storm recovery, and we know that every storm, like every home or business, is unique. Whether you’re facing minor water damage or complete devastation, our team has the expertise to handle it all. We approach every situation with the mindset that our job isn’t just about restoring structures—it’s about restoring your sense of safety, security, and normalcy.

1. Emergency Response and Assessment

The aftermath of Hurricane Helene can be chaotic, but our highly trained professionals are ready to respond quickly. We will conduct a thorough assessment of the damage to your property, identifying not just the visible destruction but also any underlying issues that could cause long-term damage if left unaddressed.

2. Water Damage Restoration

Flooding is one of the most common and destructive elements of hurricanes. Standing water and high humidity levels can wreak havoc on your property, especially if not addressed immediately. Our team will remove the water, dry out affected areas, and use specialized equipment to detect any moisture that may have seeped into walls, floors, or hidden spaces.

Our water damage restoration process includes:

• Water Extraction: Using powerful pumps and vacuums, we’ll remove standing water quickly and efficiently.
• Drying and Dehumidification: Industrial-strength fans and dehumidifiers will ensure your property is thoroughly dried to prevent mold growth.
• Sanitization and Deodorization: Floodwaters often carry harmful bacteria and debris. We’ll clean and disinfect all affected areas to ensure your space is safe and livable once more.

3. Structural Repairs and Reconstruction

Sometimes, the damage is so severe that your property will require structural repairs or even partial reconstruction. SERVPRO Team Cox offers full reconstruction services, so you won’t have to juggle multiple contractors or project managers. Our team will handle everything from minor repairs to complete rebuilding efforts, ensuring that your home or business is restored.

Working with Insurance: Your Advocate During Recovery

Navigating insurance claims can be one of the most stressful aspects of storm recovery. We’ve seen firsthand how confusing and overwhelming the process can be, especially when you’re dealing with the emotional impact of the storm. That’s why we’re committed to working closely with your insurance company to make sure your claims are handled quickly and fairly.

At SERVPRO Team Cox, we’ll:

• Document all damage thoroughly, providing the evidence you need to support your claim.
• Work with your insurance adjuster to ensure the scope of work needed for restoration is understood and approved.
• Keep you updated every step of the way, so you’re never left in the dark about your claim’s progress.

We’re not just a service provider—we’re your advocate. We take pride in standing by you, ensuring that your insurance company recognizes the full extent of the damage and that your recovery is as smooth and stress-free as possible.

Community-Centered Recovery: We’re All in This Together

Hurricane Helene has affected us all. As members of this community, we’ve experienced the fear and uncertainty that comes with watching a powerful storm approach. We’ve seen the damage, and we know that recovery isn’t just about buildings—it’s about people. It’s about families being able to return to their homes, businesses reopening their doors, and communities coming together to rebuild stronger than ever.

That’s why at SERVPRO Team Cox, we’re not just focused on the technical aspects of storm recovery. We’re committed to being there for our neighbors in every way possible, whether it’s by offering practical advice, being a listening ear, or providing reassurance during a stressful time. We’re here to help you rebuild your life, not just your property.

The Road to Recovery Starts Now

Recovering from Hurricane Helene won’t be easy, but you don’t have to do it alone. SERVPRO Team Cox is ready to step in with our full range of storm recovery services, from emergency response to reconstruction. We’re here to help you pick up the pieces and move forward, one step at a time.

We know that in times like these, you need more than just a contractor—you need a partner. You need someone who cares about your property as much as you do, someone who will go the extra mile to make sure you and your family are safe. That’s the spirit that drives every member of our team.

Call SERVPRO Team Cox today at 704-393-7890.

We Take the “Stress” Out of Your Distress: A Guide to SERVPRO Team Cox Fire Restoration Services for Commercial Businesses

9/25/2024 (Permalink)

Experiencing a fire at your commercial property can feel overwhelming, with many factors to consider as you navigate the recovery process. At SERVPRO®, we understand the urgency and complexity of restoring your business to its preloss condition. As we observe Fire Prevention Month this October, let’s delve into how our comprehensive fire restoration services can help you efficiently recover from fire damage and minimize disruption to your operations.

1. Thorough Assessment and Documentation

Our fire restoration process begins with a detailed assessment of the damage. Using state-of-the-art 3D imaging technology, we document the extent of the damage to your property, which aids in creating accurate estimates and restoration plans. This imaging is crucial for assessing structural and content damage and addressing all affected areas. 

2. Comprehensive Structural Restoration

For commercial properties, structural integrity is a top priority. Our team will:

• Remove and Replace Damaged Materials: We’ll remove damaged drywall and insulation from the affected areas and clean and encapsulate exposed wood framing to address smoke and soot damage.
  
  
• Clean and Deodorize: Our restoration includes comprehensive cleaning and deodorization of all affected areas, including the HVAC system. We apply odor counteractant sprays to all surfaces and utilize advanced cleaning methods like HEPA vacuuming and dry sponge cleaning to remove soot and smoke odors thoroughly.
  
  
• Personalized Cleaning: If the fire affects your HVAC system or specific areas like carpeting, we will address these needs with specialized cleaning and repair services.

3. Efficient Contents and Equipment Restoration

Restoring your business’s contents and equipment is critical for resuming operations. SERVPRO Team Cox initiates this by:

• Inventory and Pack Out: Salvageable items are carefully inventoried, packed, and cleaned. Non-salvageable items are also documented.
  
  
• Clean and Deodorize Textiles: All business textiles, including uniforms and upholstery, are cleaned and deodorized.
  
  
• Manage Electronics: Specialized vendors handle electronics, with costs and approvals managed according to your policy.

4. Streamlined Repair and Rebuilding

Once the cleaning and restoration are complete, our repair estimator will provide a detailed rebuild estimate. This includes:

• Assessment of Structural Repairs: We determine what needs to be replaced or encapsulated, including burnt wood framing and other structural components.
  
  
• Temporary Repairs: If needed, we’ll handle temporary repairs such as roof tarping and board-ups to protect your property until full restoration is complete.

5. Preventative Measures and Fire Safety

As we work on restoring your property, we also emphasize the importance of fire prevention. This Fire Prevention Month, we encourage businesses to review and enhance their fire safety protocols to prevent future incidents. Effective fire prevention measures are vital in safeguarding your property and ensuring business continuity.

Our team at SERVPRO Team Cox aims to take the “stress” out of your distress by providing expert fire restoration services tailored to your commercial needs. We handle the complexities of fire damage restoration, allowing you to focus on what matters most—rebuilding and resuming your business operations. Click here to learn how we’re Faster to Any Size Disaster. 

SERVPRO Team Cox Mold Mitigation Services: Protecting Homes and Businesses

9/25/2024 (Permalink)

Mold is a common and often underestimated issue that can cause significant damage to homes and businesses, as well as pose serious health risks to occupants. At SERVPRO®, we specialize in comprehensive mold mitigation services designed to not only remove existing mold but also prevent future growth. Whether you're dealing with a small mold problem or a large-scale infestation, our team is equipped with the knowledge, tools, and expertise to restore your property to a safe and healthy condition.

In this blog, we’ll walk you through the importance of mold mitigation, the steps involved in SERVPRO Team Cox's mold remediation process, and why we are the trusted experts for residents and business owners in the Charlotte, NC, and Columbia, SC, areas.

The Importance of Mold Mitigation

Mold growth is more than just an eyesore; it can lead to a variety of health problems. Mold thrives in damp, humid environments and can quickly spread through a building, often growing in hidden areas like behind walls, under carpets, and in HVAC systems. Left untreated, mold can cause significant structural damage to a property, reducing its value and leading to costly repairs.

Some common reasons mold may appear in a home or business include:

• Water damage from leaks, floods, or burst pipes
• High humidity levels, especially in areas like bathrooms and basements
• Poor ventilation, which can trap moisture and create the perfect environment for mold growth

Early detection and swift action are key to preventing mold from spreading and causing further damage. SERVPRO Team Cox offers expert mold mitigation services to ensure your property is protected and safe for everyone who enters.

Our Mold Mitigation Process

At SERVPRO Team Cox, we take a thorough, methodical approach to mold mitigation, ensuring that every step of the process is completed to the highest standards. Here’s a breakdown of our mold mitigation process:

1. Inspection and Assessment

The first step in mold mitigation is identifying the source of the problem. Our team conducts a comprehensive inspection to locate areas where mold may be present. Using advanced moisture detection equipment, we can identify hidden moisture that may be promoting mold growth. We assess the extent of the damage and create a customized mitigation plan that meets your specific needs.

2. Containment

Once mold is detected, it's crucial to prevent it from spreading to unaffected areas. SERVPRO Team Cox uses industry-standard containment techniques, such as sealing off the affected area with physical barriers and creating negative air pressure to contain the spores. This step ensures that mold does not spread to other areas during the remediation process.

3. Air Filtration

Mold spores can easily become airborne during the mitigation process. To protect both the environment and your health, we use high-efficiency particulate air (HEPA) filtration equipment to remove mold spores from the air. Our air filtration system traps even the smallest particles, ensuring that the air inside your property remains clean and free from mold spores.

4. Mold Removal

Once the affected area is contained and air filtration systems are in place, SERVPRO Team Cox begins the mold removal process. We use specialized cleaning products and antimicrobial treatments to remove mold colonies from surfaces such as walls, ceilings, and floors. For porous materials like carpets and drywall that cannot be salvaged, we carefully remove and dispose of them following industry standards.

5. Cleaning and Sanitizing

After the visible mold has been removed, we thoroughly clean and sanitize the affected area to eliminate any remaining mold spores. This step includes cleaning your personal belongings, such as furniture, clothing, and other items, that may have been exposed to mold. We use advanced cleaning techniques and products to restore your belongings to their pre-mold condition whenever possible.

6. Restoration

The final step in our mold mitigation process is restoring your property to its original condition. This may involve repairing drywall, replacing carpets, or reconstructing damaged areas. At SERVPRO Team Cox, we’re committed to providing full restoration services, ensuring that your property looks and feels as good as new once the mold is removed.

Why Choose SERVPRO Team Cox for Mold Mitigation?

Mold mitigation is a complex process that requires specialized knowledge and equipment. SERVPRO Team Cox has built a reputation for being the go-to experts for mold mitigation in the Charlotte and Columbia areas. Here are a few reasons why customers trust us with their mold mitigation needs:

1. Certified Professionals

Our team is highly trained and certified in mold remediation by the Institute of Inspection Cleaning and Restoration Certification (IICRC). This certification ensures that we follow industry standards and best practices for mold mitigation, providing you with peace of mind that the job will be done right.

2. State-of-the-Art Equipment

We use the latest technology and equipment to detect, contain, and remove mold. From infrared moisture detectors to advanced HEPA filtration systems, our tools allow us to tackle even the most challenging mold problems.

3. Comprehensive Services

At SERVPRO Team Cox, we offer a full range of mold mitigation services, from initial inspection to full restoration. Whether you need a minor mold removal or a complete property restoration, we have the resources and expertise to handle the job from start to finish.

4. Fast Response Time

We understand that mold can spread quickly, which is why we offer 24/7 emergency services to ensure that we can address the problem as soon as possible. Our team responds quickly to calls, minimizing damage and preventing further mold growth.

5. Customer-Focused Approach

At SERVPRO Team Cox, we’re committed to providing exceptional customer service. We work closely with property owners throughout the mold mitigation process, ensuring that they are informed and involved in every step. Our goal is to make the process as stress-free as possible while delivering outstanding results.

Preventing Mold: Tips from SERVPRO Team Cox

While mold mitigation is our specialty, we also believe in helping our customers take steps to prevent mold growth in the first place. Here are some practical tips for preventing mold in your home or business:

• Fix leaks immediately. Whether it's a leaky roof or a dripping pipe, addressing water damage as soon as it happens can prevent mold from forming.
• Improve ventilation. Proper ventilation in bathrooms, kitchens, and basements can reduce moisture levels and prevent mold growth.
• Use a dehumidifier. Keeping humidity levels below 50% can significantly reduce the likelihood of mold forming, especially in areas prone to moisture.
• Regularly inspect vulnerable areas. Check areas like under sinks, around windows, and in basements for signs of moisture or mold.
• Clean and dry wet materials. If you experience flooding or water damage, it's essential to clean and dry affected materials within 48 hours to prevent mold.

Trust SERVPRO Team Cox for Mold Mitigation

Mold is a serious issue that requires immediate attention, and at SERVPRO Team Cox, we’re here to help. With years of experience, advanced equipment, and a dedicated team of professionals, we are proud to be the trusted mold mitigation experts for homeowners and businesses throughout Charlotte, NC, and Columbia, SC.

If you suspect mold in your property or are dealing with water damage that could lead to mold, don’t wait—contact SERVPRO Team Cox today. Let us handle the problem so you can enjoy a safe and healthy environment once again. Call us at 704-393-7890.

Biohazard Cleanup Services from SERVPRO Team Cox: Expertise, Safety, and Care

9/18/2024 (Permalink)

When a biohazard occurs, it’s more than just a mess. Whether the result of an accident, crime, or natural disaster, biohazards pose a serious risk to health and safety. The presence of blood, bodily fluids, hazardous chemicals, or biological contaminants requires professional cleanup and sanitation services. SERVPRO® provides expert biohazard cleanup services, ensuring that your property is safe, clean, and restored to its original condition.

Understanding Biohazard Cleanup

Biohazard cleanup, also known as biohazard remediation, is a specialized service that involves the removal of hazardous materials from a contaminated area. This could be due to various situations, such as:

• Crime scene cleanup, including blood and bodily fluids
• Trauma and accident cleanup
• Hoarding situations that pose a health risk
• Chemical spills
• Contaminants from sewage backups
• Animal waste or remains

Biohazardous materials require proper handling and disposal to prevent the spread of diseases and contaminants. These situations demand a response from professionals trained in biohazard cleanup to ensure safety and compliance with local and federal regulations.

At SERVPRO Team Cox, our technicians are trained to manage biohazardous materials with the highest level of care and expertise. We work swiftly and discreetly to clean and sanitize the affected areas, giving our clients peace of mind during emotionally and physically challenging situations.

Why Choose SERVPRO Team Cox for Biohazard Cleanup?

SERVPRO Team Cox, with our long-standing reputation for excellence in the mitigation and restoration industry, provides expert biohazard cleanup services in Charlotte, Columbia, and surrounding areas. We are equipped with the latest technology and trained professionals who know how to restore your property safely and thoroughly.

Here are several reasons why SERVPRO Team Cox is the right choice for biohazard cleanup:

1. Expertise and Experience

Biohazard situations require specialized knowledge, training, and certification. Our team is trained according to industry standards and local regulations, ensuring that we handle biohazard materials properly. With years of experience in biohazard restoration, we understand how to assess the situation and develop a strategic plan for cleanup.

Whether it's a crime scene, sewage backup, or industrial spill, our team has the expertise needed to restore your property safely.

2. Compassionate and Respectful Service

Dealing with biohazard situations can be emotionally overwhelming, particularly when it involves trauma or loss. Our team at SERVPRO Team Cox approaches every situation with compassion, sensitivity, and discretion. We respect the emotional state of our clients and work to provide a service that minimizes additional stress.

We know that this is a difficult time for our clients, and our goal is to provide them with professional service while giving them the space they need.

3. Compliance with Regulations

Biohazard cleanup isn’t just about cleaning up—it involves compliance with strict local, state, and federal regulations. From OSHA to EPA standards, SERVPRO Team Cox ensures that all biohazard materials are handled, transported, and disposed of according to legal requirements. This compliance helps protect the safety of our workers, the public, and the environment.

4. Advanced Technology and Equipment

Biohazard cleanup often involves the use of advanced technology and equipment to properly disinfect and restore the property. SERVPRO Team Cox uses professional-grade equipment, including air scrubbers, personal protective equipment (PPE), and industry-approved cleaning solutions to ensure thorough sanitation.

We also employ specialized equipment for odor removal, decontamination, and air purification, ensuring that your property is not only clean but also free from harmful airborne contaminants.

5. Fast Response Time

Biohazard situations need to be addressed quickly to minimize health risks and property damage. SERVPRO Team Cox understands the urgency of these situations, which is why we offer 24/7 emergency services. When you call us, we respond promptly, sending our experienced team to assess and begin the cleanup process as soon as possible.

Our goal is to mitigate the risks associated with biohazard exposure and get your property back to normal quickly and efficiently.

The Biohazard Cleanup Process

When SERVPRO Team Cox is called to handle a biohazard cleanup, we follow a proven process to ensure that every situation is handled safely and effectively. Here’s an overview of what you can expect from our biohazard remediation services:

Step 1: Assessment and Risk Evaluation

Our team begins by assessing the situation and identifying the types of biohazardous materials present. Whether it’s blood, bodily fluids, chemicals, or sewage, we evaluate the risk factors and determine the best course of action. We also assess the extent of the damage to determine what needs to be cleaned, sanitized, or disposed of.

Step 2: Containment of the Area

Once the assessment is complete, we contain the affected area to prevent the spread of contaminants. This may involve sealing off rooms, setting up negative air pressure systems, or using physical barriers. Containment is crucial to ensure that biohazardous materials do not contaminate other areas of the property.

Step 3: Removal of Biohazardous Materials

After containment, we begin the process of removing all biohazardous materials. This includes blood, fluids, waste, and any materials that have been affected by the contamination. We carefully bag and dispose of these materials according to local and federal regulations.

Step 4: Cleaning and Disinfection

Once the hazardous materials have been removed, we thoroughly clean and disinfect the area using hospital-grade cleaners and disinfectants. Our cleaning process eliminates pathogens and prevents the spread of infectious diseases. We also use specialized equipment to deodorize the area, ensuring that no lingering odors remain.

Step 5: Final Inspection and Restoration

After cleaning and disinfection, we conduct a final inspection to ensure that the area is completely sanitized and safe for reentry. If necessary, we provide restoration services to repair any damage caused by the biohazard situation, such as replacing carpets, drywall, or flooring.

Throughout the entire process, our team communicates with you to keep you informed of our progress and address any concerns.

SERVPRO Team Cox: Your Partner in Biohazard Cleanup

Biohazard cleanup is not a task that can be handled by just anyone. It requires a professional team with the right training, equipment, and experience to safely restore your property. SERVPRO Team Cox is proud to offer biohazard cleanup services in Charlotte, Columbia, and the surrounding areas, providing our clients with peace of mind during difficult times.

Our commitment to quality service, safety, and compassion sets us apart from other biohazard cleanup companies. Whether you’re dealing with a crime scene, sewage backup, or chemical spill, SERVPRO Team Cox is here to help you restore your property and your peace of mind.

When Should You Call for Biohazard Cleanup?

If you encounter a situation where biohazardous materials are present, it’s important to contact a professional cleanup service immediately. Common situations where you should consider calling SERVPRO Team Cox include:

• After a traumatic event, such as an accident or crime
• In the event of a sewage backup or severe water damage
• Following the discovery of a hoarding situation
• When handling chemical spills or industrial accidents

Remember, biohazardous materials can pose serious health risks if not handled properly. By calling SERVPRO Team Cox, you can ensure that the cleanup process is handled safely and efficiently.

Trust SERVPRO Team Cox for Biohazard Cleanup

When facing a biohazard situation, you need a team that is not only skilled but also compassionate and discreet. SERVPRO Team Cox is your trusted partner in biohazard cleanup, offering professional services backed by years of experience and a commitment to customer care.

If you need biohazard cleanup services, don’t hesitate to reach out to us. We are available 24/7 to assist with emergencies and help you navigate these difficult situations with the expertise and support you deserve. Call us at 704-393-7890.

The Importance of Pipe Inspections for Property Managers

9/13/2024 (Permalink)

As a commercial property manager, maintaining the safety and functionality of your buildings is a top priority. One of the most critical aspects of this responsibility is ensuring that the plumbing system is in good condition, especially as colder months approach. With the risk of freezing temperatures in the coming months, conducting "pipe inspections" now become an essential part of your preventative maintenance routine. Inspecting and checking pipes while the weather is warm can save you from the costly and disruptive consequences of flooding and water damage caused by burst pipes.

Why Pipe Inspections Matter

Pipes are the veins of your building, carrying water to essential areas like restrooms, kitchens, and HVAC systems. When these pipes are neglected, especially during the transition from warm to cold weather, they become vulnerable to freezing. Frozen pipes can lead to bursts, which can cause extensive water damage, disrupt operations, and lead to expensive repairs. By conducting regular pipe inspections, you can identify potential issues before they escalate, ensuring the safety and longevity of your property.

Understanding the Risks

Freezing temperatures commonly cause pipe damage, but the problem often begins long before the first frost. Pipes exposed to fluctuating temperatures, particularly in unheated areas like basements, attics, or exterior walls, are at higher risk. As temperatures drop, water inside these pipes can freeze, expand, and eventually cause the pipe to burst. The resulting water damage can be catastrophic, leading to structural damage, mold growth, and even compromising the building's electrical systems.

The Cost of Neglect

The financial impact of a burst pipe can be significant. According to industry estimates, the average cost to repair water damage from a burst pipe can range from $5,000 to $70,000 or more, depending on the extent of the damage and the property's size. In addition to the direct costs, you also have to consider the indirect costs, such as business interruption, loss of rental income, and the potential for legal liabilities if tenants or employees are affected.

Preventative Maintenance: Your Best Defense

Preventative maintenance is your best defense against the risks of freezing temperatures and burst pipes. By scheduling regular pipe inspections, you can identify vulnerabilities and take action before the winter months arrive. Here’s what a comprehensive pipe inspection should include:

1. Inspecting Pipe Insulation: Ensure all exposed pipes, especially those in unheated areas, are adequately insulated. Insulation helps maintain the water temperature inside the pipes, reducing the risk of freezing.
2. Checking for Leaks: Even small leaks can lead to significant problems when temperatures drop. Inspect all pipes for signs of leaks, corrosion, or wear and tear. Address any issues immediately to prevent further damage.
3. Testing Water Pressure: High water pressure can stress pipes and increase the likelihood of a burst. Check the water pressure in your building and adjust it to a safe level if necessary.
4. Draining Exterior Pipes: Before the first frost, ensure that all exterior pipes, such as those connected to garden hoses or irrigation systems, are drained. Water left in these pipes can freeze and cause the pipes to burst.
5. Inspecting Heating Systems: Your heating system prevents pipes from freezing. Ensure your building’s heating system functions correctly and maintains a consistent temperature, even in unoccupied areas.
6. Reviewing Emergency Shut-Off Procedures: In the event of a pipe burst, it’s essential to know how to shut off the water supply quickly to prevent further damage. Ensure that all maintenance staff are familiar with the location and operation of emergency shut-off valves.

Educating Tenants and Staff

While regular pipe inspections are crucial, educating your tenants and staff about the risks of freezing pipes and what they can do to help prevent them is important. Simple actions, such as leaving faucets dripping during extremely cold weather or keeping cabinet doors open to allow warm air to circulate around pipes, can make a significant difference.

The Role of Professional Help

While your maintenance team can handle many aspects of pipe inspections, involving a professional plumbing service is often beneficial, especially for more complex inspections or repairs. A licensed plumber can thoroughly assess your building’s plumbing system, identify potential risks, and recommend solutions you may not have considered.

Preparing for the Worst

Despite your best efforts, emergencies can still happen. That’s why it’s essential to have a contingency plan in place. Ensure that you have a list of emergency contacts, including plumbers and water damage restoration services, ready to respond at a moment’s notice. Quick action can minimize damage and reduce downtime, allowing you to get your property back to normal as soon as possible.

Be Proactive, Not Reactive

As a commercial property manager, your role is to protect your property and ensure the safety and comfort of its occupants. You can avoid the costly and disruptive consequences of burst pipes and water damage by prioritizing pipe inspections as part of your preventative maintenance plan. Remember, the best time to address potential issues is before they become emergencies. Start your pipe inspections now and enjoy peace of mind knowing that your property is prepared for whatever the winter months may bring.

If you need a proactive and prepared team, there’s no better partner for your properties than SERVPRO Team Cox. Visit our website to learn more about how we are Faster to Any Size Disaster.

Comprehensive Restoration and Mitigation Services from SERVPRO Team Cox

9/12/2024 (Permalink)

At SERVPRO®, we understand that disaster can strike when you least expect it. From water damage caused by a leaking HVAC system to fire damage in a commercial space, our team is dedicated to providing fast, reliable, and comprehensive restoration services to help you get back on track. Whether you own a home or a business, our certified professionals are here to handle the unexpected and restore your property to pre-damage condition. With locations in Charlotte, NC, and Columbia, SC, we proudly serve these communities and beyond.

Here is an overview of our primary services:

Water Damage Restoration

Water damage can be a major headache for property owners, whether it's the result of a burst pipe, flooding, or an overflowing appliance. The longer water sits, the more damage it can cause, leading to structural issues, mold growth, and irreparable damage to your belongings.

SERVPRO Team Cox's water damage restoration process includes:

• 24/7 Emergency Response: Our team is always ready to respond to your water emergency. We’ll be at your door as quickly as possible to assess the situation and begin the restoration process.
• Water Extraction: Using state-of-the-art equipment, we remove standing water and begin the drying process to minimize damage to floors, walls, and furniture.
• Drying and Dehumidification: Our industrial-grade dehumidifiers and air movers are used to thoroughly dry out affected areas to prevent further water damage and inhibit mold growth.
• Cleaning and Sanitizing: We clean and sanitize affected areas to ensure a safe and healthy environment once restoration is complete.
• Restoration: We’ll handle the repairs necessary to return your home or business to its original state, from minor fixes to major reconstruction efforts.

Fire Damage Restoration

A fire in your home or business can be devastating, leaving behind not only charred debris but also smoke and soot damage that permeates throughout the property. SERVPRO Team Cox specializes in comprehensive fire damage restoration services designed to get your property back to preloss condition.

Our fire damage restoration process includes:

• Emergency Response: We offer 24/7 service to quickly respond to your fire damage emergency and assess the damage.
• Debris Removal and Cleaning: Our team removes damaged materials, cleans salvageable items, and eliminates soot and smoke residue.
• Smoke Odor Removal: Using specialized equipment, we remove odors caused by the fire, ensuring your home or business smells fresh and clean.
• Restoration and Rebuild: We work diligently to repair and restore fire-damaged structures, ensuring the final result is as good, if not better, than before.

Mold Remediation

Mold is a serious issue that can develop after water damage or in areas of high humidity. Mold can cause health issues and damage the structural integrity of your property. SERVPRO Team Cox offers expert mold remediation services to help you eliminate mold and prevent it from returning.

Our mold remediation services include:

• Inspection and Assessment: We thoroughly inspect your property for signs of mold growth and assess the extent of the problem.
• Containment: To prevent the spread of mold spores, we contain the affected area using advanced techniques like negative air pressure.
• Air Filtration: HEPA filters are used to capture mold spores from the air, improving indoor air quality.
• Removal of Mold-Infested Materials: We safely remove materials affected by mold, such as drywall and carpeting, ensuring the problem is completely eradicated.
• Cleaning and Sanitizing: We clean, sanitize, and deodorize surfaces and contents affected by mold to ensure a safe living or working environment.
• Restoration: If mold damage has compromised the structure of your property, we offer reconstruction services to restore your home or business to pre-mold conditions.

Storm Damage Restoration

Storms in the Carolinas can be unpredictable and fierce, leaving behind significant damage from high winds, flooding, and debris. SERVPRO Team Cox is well-equipped to handle the aftermath of any storm, providing timely and effective restoration services to get you back on your feet.

Our storm damage services include:

• Debris Removal and Cleanup: We remove fallen trees, branches, and other debris that may have damaged your property, as well as handle water extraction from flooding.
• Structural Drying and Dehumidification: Our specialized equipment removes moisture from your property to prevent further damage and mold growth.
• Full Restoration and Rebuild: We don’t just clean up the mess—we’ll also restore your home or business to pre-storm condition with our reconstruction services.

Biohazard Cleanup and Restoration

Biohazard situations, such as sewage backups, chemical spills, or crime scenes, require professional expertise to clean and disinfect properly. SERVPRO Team Cox’s biohazard cleanup services are performed by certified technicians who adhere to OSHA and EPA standards.

Biohazard services include:

• Crime Scene Cleanup: We are trained to handle the delicate nature of crime scene cleaning, providing thorough and respectful service.
• Sewage Cleanup: Raw sewage is a serious health hazard, and our team safely removes and sanitizes any area contaminated by sewage.
• Chemical Spill Cleanup: We can handle spills from chemicals or other hazardous materials, ensuring a safe environment for all occupants.

Commercial Services

In addition to residential restoration, SERVPRO Team Cox also provides a wide range of commercial services. Businesses in Charlotte and Columbia rely on our expertise to minimize downtime and restore their operations after a disaster.

Commercial services include:

• Commercial Water and Fire Damage Restoration: We understand the unique needs of businesses and work efficiently to restore your commercial property to minimize downtime.
• Commercial Mold Remediation: Mold in a commercial setting can disrupt operations and pose health risks to employees and customers. Our mold remediation services are tailored to the commercial environment, ensuring your business is mold-free.
• Disaster Recovery Team: For large-scale disasters, our Disaster Recovery Team is equipped to handle catastrophic events, helping large commercial properties recover quickly.

Reconstruction Services

After your home or business has been damaged, the road to recovery doesn’t stop with mitigation and cleanup. SERVPRO Team Cox also offers comprehensive reconstruction services to complete the restoration process.

Our reconstruction services include everything from minor repairs to major renovations, ensuring your property is restored to its pre-damage condition, or even better.

Our reconstruction services include:

• Drywall Repair and Replacement
• Flooring Installation
• Roofing Repairs
• Electrical and Plumbing Work
• Full Rebuilds

With SERVPRO Team Cox, you can count on our team of skilled contractors and technicians to deliver high-quality results. We are committed to providing a seamless transition from mitigation to reconstruction, minimizing disruption to your daily life or business operations.

Why Choose SERVPRO Team Cox?

At SERVPRO Team Cox, we pride ourselves on delivering exceptional customer service and top-tier restoration and mitigation services. Our team is fully certified, insured, and trained to handle even the most complex restoration projects. We work with all major insurance companies to ensure a smooth claims process and strive to reduce the stress of an already challenging situation.

• 24/7 Emergency Response
• Fast and Reliable Service
• Locally Owned and Operated
• Highly Trained and Certified Technicians
• Full-Service Restoration and Reconstruction

SERVPRO Team Cox is more than just a restoration company; we are your trusted partner in times of need. Whether it’s a small leak or a major disaster, our team is here to help you recover swiftly and safely.

If you’re dealing with water, fire, mold, or storm damage, contact SERVPRO Team Cox today. We are proud to serve the Charlotte and Columbia areas with comprehensive restoration services that get the job done right, every time. Call us at 704-393-7890.

Common Causes of Residential Fires: A Guide from SERVPRO Team Cox

9/3/2024 (Permalink)

Residential fires are a devastating event that can turn lives upside down in a matter of minutes. At SERVPRO®, we’ve seen firsthand the destruction that a fire can bring to homes and families. We believe that understanding the common causes of residential fires can help prevent these tragedies and protect your loved ones. In this blog, we’ll explore the top causes of residential fires, offer prevention tips, and explain how SERVPRO Team Cox is here to help if the worst should happen.

1. Cooking-Related Fires

One of the leading causes of residential fires is cooking, accounting for nearly half of all home fires. Most cooking fires start when food is left unattended on the stove, especially when frying with oil or cooking at high temperatures.

Prevention Tips:

• Stay in the Kitchen: Never leave cooking food unattended. If you need to step away, turn off the stove.
• Keep Flammable Items Away: Towels, paper products, and other flammable materials should be kept at a safe distance from the stove.
• Use Timers: Set a timer to remind yourself when food needs to be checked.
• Be Prepared: Keep a lid or baking sheet nearby to smother small grease fires.

2. Heating Equipment

During the colder months, heating equipment such as space heaters, fireplaces, and wood stoves become essential. However, they also pose a significant fire risk if not used properly.

Prevention Tips:

• Maintain Equipment: Have your heating equipment inspected and cleaned annually by a professional.
• Keep Space Heaters Safe: Place space heaters on a flat, stable surface and keep them at least three feet away from flammable materials like curtains and bedding.
• Use Fireplace Screens: If you have a fireplace, use a screen to catch sparks and prevent them from igniting nearby materials.
• Turn Off When Not in Use: Always turn off space heaters and extinguish fireplaces when leaving the room or going to bed.

3. Electrical Fires

Faulty electrical wiring, overloaded circuits, and the misuse of extension cords can all lead to electrical fires. These fires are especially dangerous because they often start behind walls or in attics, where they can spread quickly before being detected.

Prevention Tips:

• Inspect Wiring: Regularly check the condition of your home’s wiring, especially in older homes. If you notice any frayed wires, buzzing outlets, or frequent circuit breaker trips, consult an electrician.
• Avoid Overloading Outlets: Plugging too many appliances into one outlet or power strip can cause overheating. Spread out electrical loads to prevent this.
• Use Extension Cords Sparingly: Extension cords are meant for temporary use. If you need more outlets, have additional circuits or outlets installed by a professional.

4. Smoking

Smoking is another leading cause of residential fires, particularly when cigarettes are not properly extinguished. Fires caused by smoking materials often start in bedrooms and living rooms, where people may fall asleep while smoking.

Prevention Tips:

• Smoke Outside: Encourage smokers to take it outside. If you must smoke indoors, use deep, sturdy ashtrays and keep them away from flammable items.
• Extinguish Properly: Always ensure that cigarettes, cigars, and pipes are completely extinguished before disposing of them. Douse them with water if necessary.
• Never Smoke in Bed: Smoking in bed is a dangerous habit that should be avoided at all costs.

5. Candles

Candles add ambiance and warmth to a home, but they also pose a fire risk if not used with caution. A candle left burning unattended or placed too close to flammable materials can quickly ignite a fire.

Prevention Tips:

• Use Candle Holders: Always place candles in sturdy holders that won’t tip over easily.
• Keep Away from Flammables: Ensure that candles are kept away from curtains, paper, and other flammable objects.
• Extinguish Before Leaving: Never leave a room with a candle burning, and always extinguish candles before going to sleep.
• Consider Alternatives: Battery-operated flameless candles provide the same ambiance without the fire risk.

6. Children and Fire

Curiosity about fire is natural for children, but it can lead to dangerous situations if not properly managed. Children playing with matches, lighters, or other fire-starting materials are a common cause of residential fires.

Prevention Tips:

• Keep Matches and Lighters Out of Reach: Store fire-starting materials in a secure place that is out of sight and reach of children.
• Teach Fire Safety: Educate children about the dangers of fire and the importance of not playing with matches or lighters.
• Supervise: Always supervise young children and ensure they understand that fire is not a toy.

7. Holiday Decorations

The holiday season brings joy and celebration, but it also brings an increased risk of residential fires. Christmas trees, string lights, and decorative candles all contribute to the seasonal fire risk.

Prevention Tips:

• Choose Fresh Trees: If you opt for a real Christmas tree, ensure it’s fresh and well-watered to prevent it from drying out and becoming a fire hazard.
• Inspect Lights: Before using holiday lights, check for frayed wires or broken bulbs. Use lights that are labeled for indoor or outdoor use, depending on your needs.
• Turn Off Lights: Always turn off holiday lights and decorations before going to bed or leaving the house.
• Avoid Overloading Circuits: Don’t overload electrical circuits with too many holiday lights. Use a power strip with a surge protector if needed.

How SERVPRO Team Cox Can Help

Even with the best prevention efforts, residential fires can still occur. If your home experiences fire damage, SERVPRO Team Cox is here to help. Our team of professionals is trained to handle all aspects of fire damage restoration, from soot and smoke removal to structural repairs and content cleaning.

Our Fire Damage Restoration Process

1. Emergency Contact: When you call SERVPRO Team Cox, our team is ready to respond 24/7. We’ll ask questions to determine the extent of the damage and the best course of action.
2. Inspection and Assessment: Upon arrival, we’ll perform a thorough inspection of your property to assess the damage and develop a restoration plan.
3. Board-Up and Roof-Tarp Service: To prevent further damage, we’ll secure your home by boarding up windows and placing tarps on damaged roofs if necessary.
4. Water Removal and Drying: If firefighting efforts resulted in water damage, we’ll remove the water and use specialized equipment to dry your home.
5. Smoke and Soot Removal: Our team will use advanced techniques and equipment to remove smoke and soot from walls, ceilings, and other surfaces.
6. Cleaning and Sanitizing: We’ll clean and sanitize your home and belongings to remove any lingering odors and contaminants.
7. Restoration: Finally, we’ll restore your home to its pre-fire condition, whether that involves minor repairs or major reconstruction.

Residential fires are a frightening and life-altering event, but many are preventable with the right precautions. By understanding the common causes of residential fires and taking proactive steps to mitigate these risks, you can protect your home and loved ones.

At SERVPRO Team Cox, we are committed to helping our community stay safe and recover from fire damage. If you ever need assistance, don’t hesitate to reach out to us. We’re here to help you every step of the way, from prevention tips to full restoration services. We take the stress out of your distress. Call us at 704-393-7890.

Insurance Best Practices for Mitigation and Restoration: A Guide from SERVPRO Team Cox

8/28/2024 (Permalink)

When disaster strikes—whether it’s a fire, water damage, mold, or a biohazard situation—navigating the aftermath can be overwhelming. Among the many challenges that arise, dealing with insurance claims often tops the list for both residential and commercial property owners. At SERVPRO®, we understand the complexities of insurance and are committed to being your advocate throughout the entire mitigation and restoration process. Our goal is to ensure you receive the support you need while helping you understand the best practices to make your insurance experience as smooth and successful as possible.

Understanding Your Insurance Policy

Before disaster strikes, the most crucial step you can take is to fully understand your insurance policy. Many policyholders only skim through their coverage details, often missing critical elements that could affect their claims. Here are a few tips to help you get started:

1. Know Your Coverage Limits

• Property Coverage: Familiarize yourself with the specific events covered under your policy, such as fire, water damage, storm damage, and mold. This understanding helps you know what to expect if a disaster occurs.
• Personal Property: Know the extent of coverage for personal belongings, as some policies may limit or exclude certain high-value items. Consider adding additional riders for items like jewelry, electronics, or antiques.
• Liability Coverage: This is crucial, especially for commercial properties. Understand your liability limits and ensure they are sufficient to cover potential third-party injuries or damages.

2. Understand Exclusions and Endorsements

• Exclusions: Be aware of what is not covered under your policy, such as flood or earthquake damage. For these risks, you may need to purchase separate policies.
• Endorsements: Consider adding endorsements to your policy for additional protection. For example, if you live in an area prone to flooding, adding a flood insurance endorsement is a smart move.

3. Review Policy Regularly

• Annual Reviews: Regularly reviewing your policy ensures that your coverage keeps pace with changes in your life or business. This is especially important if you've made significant upgrades or purchases.
• Update Your Insurer: Inform your insurer of any major changes, such as renovations, new purchases, or changes in occupancy. This keeps your policy up-to-date and prevents issues during a claim.

Preparing for the Unexpected

Once you're confident in your understanding of your insurance policy, the next step is to prepare for the unexpected. Proper preparation can expedite the claims process and reduce the stress of managing a disaster.

1. Conduct a Home or Business Inventory

• Documentation: Create a detailed inventory of your belongings, including photos, descriptions, and estimated values. For commercial properties, include equipment, inventory, and other assets.
• Digital Backup: Store your inventory list and any associated documentation digitally, so it’s easily accessible when needed. Use cloud storage or email the list to yourself for added security.

2. Emergency Contacts and Plans

• Insurance Contacts: Keep your insurance policy number and the contact information for your agent and insurer in a safe, easily accessible place.
• Emergency Plan: Develop an emergency response plan for your family or employees. Include evacuation routes, meeting points, and a communication plan.
• Preferred Vendors: Work with your insurance company to identify preferred vendors for mitigation and restoration services. SERVPRO Team Cox is often on these lists, which can speed up the approval process for services.

3. Routine Maintenance and Inspection

• Property Maintenance: Regularly maintain your property to prevent issues like leaks, mold, or electrical problems that could lead to damage.
• Safety Inspections: Conduct periodic safety inspections, particularly in older buildings, to identify and address potential hazards before they cause damage.

Navigating the Claims Process

When a disaster occurs, the claims process can be daunting. However, following best practices can ensure a smoother experience and help you get back to normal faster.

1. Report the Claim Immediately

• Timely Reporting: As soon as it's safe, report the incident to your insurer. Delaying the claim could lead to complications or even denial of coverage.
• Provide Accurate Information: Be honest and thorough in your description of the event. This transparency helps prevent issues later in the process.

2. Document the Damage

• Photographic Evidence: Take clear, comprehensive photos of the damage before any cleanup or repairs begin. These photos are essential for supporting your claim.
• Written Documentation: Keep detailed records of the damage, including descriptions of what was affected, the extent of the damage, and any temporary repairs you've made to prevent further loss.

3. Work with a Trusted Restoration Partner

• Professional Assessment: At SERVPRO Team Cox, we provide detailed assessments of the damage, which can be invaluable when negotiating with your insurer. Our expertise ensures that nothing is overlooked.
• Insurance Liaison: We often work directly with insurance adjusters to ensure all aspects of the damage are considered, making the claims process more efficient.

4. Temporary Repairs and Mitigation

• Prevent Further Damage: If possible, make temporary repairs to prevent additional damage. For example, if you have a broken window, covering it with a tarp can prevent rain from entering your home.
• Keep Receipts: Save receipts for any materials or services used for temporary repairs. These costs are typically reimbursable under most policies.

5. Stay Organized

• Claim File: Keep all documentation related to the claim in a dedicated file. This should include correspondence with your insurer, receipts, photos, and repair estimates.
• Follow-Up: Regularly check in with your insurance adjuster to ensure the claim is progressing. Staying proactive can help prevent delays.

Working with Your Insurance Adjuster

The insurance adjuster plays a critical role in your claim, as they assess the damage and determine the payout. Building a positive relationship with your adjuster is key to a successful outcome.

1. Be Cooperative and Transparent

• Open Communication: Maintain open and honest communication with your adjuster. Answer their questions fully and provide any requested documentation promptly.
• Availability: Be available for inspections or meetings. The sooner your adjuster can complete their assessment, the sooner your claim can be processed.

2. Know Your Rights

• Second Opinions: If you disagree with the adjuster's assessment, you have the right to request a second opinion or hire an independent adjuster. SERVPRO Team Cox can assist in providing a detailed assessment to support your case. We are here to advocate for you.
• Dispute Resolution: Familiarize yourself with the dispute resolution process outlined in your policy. This can include arbitration or mediation, which may be necessary if there’s a disagreement.

3. Advocate for Fair Compensation

• Detailed Estimates: Use detailed estimates from trusted restoration partners like SERVPRO Team Cox to ensure your claim accurately reflects the cost of repairs.
• Negotiation: Don’t be afraid to negotiate if you believe the payout is insufficient. Providing clear documentation and professional assessments can support your position.

Preventing Future Claims

Once your property is restored, it's important to take steps to prevent future damage. This not only protects your home or business but can also positively impact your insurance premiums.

1. Invest in Preventative Measures

• Upgrades: Consider investing in upgrades that can mitigate future risks, such as storm shutters, sump pumps, or fire-resistant materials.
• Routine Maintenance: Continue with regular maintenance and inspections to catch potential issues early.

2. Review and Update Your Insurance

• Adjust Coverage: After experiencing a disaster, you may want to adjust your insurance coverage. For example, if your policy limits were insufficient, consider increasing them.
• Consider Deductibles: Higher deductibles can lower your premiums but ensure you can afford the out-of-pocket costs if another disaster occurs.

3. Education and Training

• Employee Training: For commercial properties, ensure employees are trained in emergency procedures and understand how to prevent and respond to potential hazards.
• Community Involvement: Participate in community initiatives or educational programs focused on disaster preparedness. This not only benefits your property but also strengthens community resilience.

Why SERVPRO Team Cox?

At SERVPRO Team Cox, we’re not just another mitigation and restoration company—we're your partner in the insurance process. Our experience, combined with our commitment to customer advocacy, makes us uniquely qualified to assist you from the moment disaster strikes until your property is fully restored. We pride ourselves on being proactive and prepared, ensuring that every detail is handled with the utmost care and professionalism.

1. Comprehensive Services

• We offer a full range of services, from emergency response to complete restoration, ensuring all your needs are met under one roof.

2. Experienced Team

• Our team has extensive experience working with insurance companies, making us an invaluable resource during the claims process.

3. Customer-Centric Approach

• We believe in a customer-first approach, ensuring you are informed, supported, and satisfied throughout the entire process.

4. Local Expertise

• With our deep roots in the Charlotte and Columbia communities, we understand the unique challenges that property owners in these areas face. This local knowledge allows us to provide tailored solutions that meet your specific needs.

Dealing with insurance claims after a disaster can be challenging, but with the right knowledge and the support of a trusted partner like SERVPRO Team Cox, you can navigate the process with confidence. By understanding your policy, preparing for the unexpected, and following best practices during the claims process, you can ensure that your property is restored quickly and efficiently. Remember, at SERVPRO Team Cox, we're here to take the stress out of your distress.

Call us at 704-393-7890.

A Guide to Fire Recovery with SERVPRO Team Cox

8/22/2024 (Permalink)

Fire is a devastating force. It sweeps through a home or business, leaving behind a trail of destruction, both visible and hidden. For those who have experienced such a tragedy, the aftermath can be overwhelming. The loss, the disruption, the uncertainty—these are feelings that no one should have to face alone. At SERVPRO®, we understand the deep emotional and physical toll that fire damage can take, and we're here to guide you through every step of the recovery process. We are more than just a restoration service; we are your partner and your advocate in these difficult times.

The Immediate Impact of Fire Damage

When the flames are finally extinguished, what remains is often a scene of chaos. The visible damage—charred walls, ruined furniture, and ash-covered floors—is just the beginning. Beneath the surface, the structural integrity of your home or business may be compromised. Smoke and soot have likely penetrated walls, carpets, and upholstery, leaving behind lingering odors and potential health hazards. Water used to extinguish the fire may have seeped into floors and walls, creating a breeding ground for mold and further weakening the structure.

In these moments, it’s easy to feel lost and unsure of where to begin. That’s where SERVPRO Team Cox steps in. Our first priority is to assess the damage thoroughly and create a clear, actionable plan for restoration. We know that in times like these, you need more than just a service—you need someone who cares about your home, your business, and your peace of mind as much as you do.

The Hidden Dangers of Fire Damage

One of the most insidious aspects of fire damage is the danger that lurks beneath the surface. While the obvious signs of damage are distressing, it’s the hidden threats that can cause the most long-term harm. Smoke and soot are particularly harmful; they contain toxic chemicals that can pose serious health risks if not properly removed. These particles can infiltrate every nook and cranny, from air ducts to insulation, spreading contamination throughout your home or business.

Moreover, the water used to combat the flames can lead to severe water damage if not promptly addressed. Within just 24 to 48 hours, mold can begin to grow in damp environments, further compromising the safety and livability of your space. This is why immediate, professional intervention is crucial.

At SERVPRO Team Cox, we employ advanced techniques and state-of-the-art equipment to address these hidden dangers. Our team is trained to identify and eliminate all traces of smoke, soot, and water damage, ensuring that your home or business is not only restored but safe for you and your loved ones.

The Emotional Toll and the Road to Recovery

Beyond the physical damage, fire can take a profound emotional toll. Your home or business is more than just a building; it’s a place filled with memories, achievements, and the day-to-day moments that make life meaningful. The loss of personal belongings, the disruption to your routine, and the uncertainty about the future can all weigh heavily on your heart.

At SERVPRO Team Cox, we recognize the emotional impact of fire damage and approach each restoration project with compassion and understanding. We’re not just here to rebuild walls and clean surfaces; we’re here to help you rebuild your life. Our team takes the time to listen to your concerns, answer your questions, and provide the support you need during this difficult time.

The Restoration Process: Step by Step

1. Assessment and Planning
• The first step in the restoration process is a comprehensive assessment of the damage. Our experts will inspect every aspect of your home or business, from the structural integrity to the quality of the air. This thorough evaluation allows us to develop a tailored restoration plan that addresses all areas of concern.
2. Securing the Property
• Before any restoration work can begin, it’s essential to secure the property. This may involve boarding up windows, tarping roofs, and taking other measures to prevent further damage. Our team acts swiftly to ensure that your home or business is protected from the elements and from potential vandalism.
3. Water Removal and Drying
• If water damage is present, our team will immediately begin the water removal process. Using industrial-grade dehumidifiers and air movers, we’ll thoroughly dry the affected areas to prevent mold growth and further structural damage.
4. Smoke and Soot Removal
• Removing smoke and soot is one of the most critical steps in the restoration process. Our technicians use specialized equipment and techniques to clean every surface, from walls and ceilings to furniture and personal belongings. We also provide odor removal services to eliminate any lingering smoke smells.
5. Cleaning and Sanitizing
• Once the smoke and soot have been removed, we’ll clean and sanitize your home or business. This step includes the removal of any hazardous materials and the thorough cleaning of all surfaces. Our goal is to restore your property to a safe and livable condition as quickly as possible.
6. Restoration and Reconstruction
• The final step in the process is the restoration of your home or business. This may involve minor repairs, such as replacing drywall and painting, or more extensive reconstruction work. Throughout this phase, we’ll keep you informed and involved, ensuring that the final result meets your expectations and brings your vision to life.

Why Choose SERVPRO Team Cox?

Choosing the right restoration company is a critical decision, and we believe that SERVPRO Team Cox is uniquely positioned to provide the care and expertise you need. Our team is not only highly trained and experienced but also deeply committed to serving our community. We understand that in the aftermath of a fire, you need more than just technical skills—you need a partner who will stand by your side, offering guidance, support, and compassion every step of the way.

We pride ourselves on our ability to act quickly, minimizing further damage and helping you get back on your feet as soon as possible. But beyond our technical capabilities, it’s our dedication to our customers that truly sets us apart.

Preventing Future Fires: Tips and Advice

While our primary focus is on helping you recover from fire damage, we also believe in the importance of prevention. Taking steps to protect your home or business from future fires is essential, and we’re here to offer advice and resources to help you stay safe.

• Install Smoke Alarms: Ensure that smoke alarms are installed on every level of your home or business and test them regularly.
• Create an Escape Plan: Develop a fire escape plan and practice it with your family or employees.
• Maintain Electrical Systems: Have your electrical systems inspected regularly by a professional to prevent potential fire hazards.
• Be Cautious with Open Flames: Never leave candles, stoves, or fireplaces unattended, and keep flammable materials away from open flames.
• Properly Store Flammable Materials: Store flammable liquids and materials in appropriate containers and away from heat sources.

Experiencing a fire is undoubtedly one of the most challenging events a homeowner or business owner can face. But you don’t have to go through it alone. SERVPRO Team Cox is here to provide the expertise, support, and compassion you need to navigate the aftermath of fire damage and begin the journey to recovery. We are committed to standing by your side, offering not just restoration services, but hope and reassurance in the face of adversity.

At SERVPRO Team Cox, we believe that every home and business deserves a fresh start after a fire. Let us guide you through the process and help you rebuild, restore, and reclaim your space with confidence. We take the stress out of your distress. Contact us at 704-393-7890.

Navigating Flood Water Damage: SERVPRO Team Cox is Here to Help

8/16/2024 (Permalink)

Flood water damage can be one of the most devastating experiences a homeowner or business owner can face. It disrupts lives, damages properties, and can lead to significant financial burdens. At SERVPRO®, we understand the overwhelming nature of dealing with flood water and are committed to providing comprehensive support throughout the recovery process. From working with FEMA insurance to offering financing options for non-covered losses, we are your dedicated partner in restoration.

The Impact of Flood Water

Flood water can wreak havoc in several ways:

• Structural Damage: Flood water can weaken the foundation, walls, and floors, leading to severe structural issues. Over time, these damages can compromise the integrity of the entire building, making it unsafe for occupancy.
• Health Hazards: Stagnant flood water is a breeding ground for mold, bacteria, and other harmful microorganisms. Exposure to these elements can cause serious health problems, including respiratory issues and infections.
• Electrical Risks: Water can compromise electrical systems, posing a risk of fire or electrocution. Damaged wiring and electrical components can be hazardous, requiring professional inspection and repair.
• Personal Property Loss: Furniture, electronics, and personal belongings are often severely damaged or destroyed by flood water. Sentimental items and valuable possessions can be irreparably lost, adding emotional distress to the physical damage.

Navigating FEMA Insurance

When flood water strikes, understanding your insurance options is crucial. The Federal Emergency Management Agency (FEMA) provides flood insurance through the National Flood Insurance Program (NFIP), designed to cover flood-related damages that standard homeowners' insurance policies typically do not.

At SERVPRO Team Cox, we advocate for our customers by:

• Assisting with Claims: We help you understand the intricacies of FEMA insurance, ensuring all necessary documentation is in order. Our experienced team guides you through the claims process, making it as straightforward and stress-free as possible.
• Maximizing Coverage: Our team works diligently to ensure you receive the maximum coverage available under your policy. We meticulously document the damage and present a compelling case to your insurer.
• Communicating with Insurers: We act as a liaison between you and the insurance company, ensuring clear and consistent communication throughout the process. Our goal is to prevent any misunderstandings or delays that could hinder your recovery.

Financing Options for Non-Covered Losses

While FEMA insurance can cover a significant portion of flood water damage, there are often losses and expenses that fall outside the scope of your policy. At SERVPRO Team Cox, we believe in providing comprehensive support, which includes offering financing options for non-covered losses. Our goal is to ease the financial burden and help you restore your property to its pre-flood condition without undue stress.

We offer flexible financing plans that can be tailored to your specific needs and circumstances. Whether you need assistance with repairs, replacements, or additional services not covered by your insurance, we are here to help.

Our Comprehensive Flood Water Damage Restoration Process

SERVPRO Team Cox follows a meticulous process to ensure your property is thoroughly restored:

1. Initial Assessment: We conduct a detailed inspection to assess the extent of the flood water damage. This includes evaluating structural integrity, identifying health hazards, and cataloging damaged items.
2. Water Extraction: Using advanced equipment, we remove standing water quickly and efficiently. High-powered pumps and vacuums are employed to extract water from every corner of your property.
3. Drying and Dehumidification: We deploy industrial-grade dehumidifiers and air movers to eliminate moisture. This step is crucial in preventing mold growth and further structural damage.
4. Cleaning and Sanitizing: Our team cleans, disinfects, and deodorizes all affected areas to ensure a safe and healthy environment. We use specialized cleaning agents to tackle contaminants and odors.
5. Restoration and Repairs: We handle everything from minor repairs to major reconstruction, ensuring your property is fully restored. Our skilled technicians work diligently to return your home or business to its pre-flood condition.

The Importance of Prompt Action

Time is of the essence when dealing with flood water damage. The longer water sits, the more damage it can cause. Swift action can significantly reduce the extent of the damage and the cost of repairs. At SERVPRO Team Cox, we prioritize rapid response to flood emergencies. Our 24/7 availability ensures we can be on-site quickly, mitigating damage and starting the restoration process as soon as possible.

Long-Term Preventive Measures

Beyond immediate restoration, we also provide guidance on long-term preventive measures to protect your property from future flood damage. Our experts can advise on:

• Waterproofing Solutions: Installing sump pumps, French drains, and other waterproofing systems to keep water out of your home.
• Routine Maintenance: Regularly inspecting and maintaining gutters, downspouts, and drainage systems to ensure they are functioning properly.

Why Choose SERVPRO Team Cox?

• Expertise: With years of experience in flood water damage restoration, our team has the knowledge and skills to handle any situation. Our technicians are highly trained and certified in the latest restoration techniques.
• 24/7 Availability: Flood water emergencies don't wait for convenient times. Neither do we. Our team is available around the clock to respond to your needs. No matter when disaster strikes, you can count on us to be there.
• Customer Advocacy: We are committed to standing by our customers, advocating for their best interests with insurers and providing financial solutions when needed. Your satisfaction and peace of mind are our top priorities.
• Veteran-Owned Business: As a certified veteran-owned business, we bring the values of discipline, integrity, and dedication to every project. We are proud to serve our community with the same commitment we showed in our military service.

Testimonials from Satisfied Customers

Don't just take our word for it. Here are some testimonials from customers who have experienced the SERVPRO Team Cox difference:

• "SERVPRO Team Cox was a lifesaver during our flood crisis. Their prompt response and professional service made a difficult situation much more manageable." – John D.
• "The team at SERVPRO Team Cox went above and beyond to help us navigate our FEMA insurance claim. Their expertise and dedication ensured we got the coverage we needed to restore our home." – Sarah M.
• "I can't thank SERVPRO Team Cox enough for their support and guidance. Their financing options for non-covered losses made it possible for us to get back on our feet after the flood." – Michael L.

Conclusion

Dealing with flood water damage can be a daunting experience, but you don't have to face it alone. SERVPRO Team Cox is here to support you every step of the way. From navigating FEMA insurance claims to providing financing options for non-covered losses, we are dedicated to making the restoration process as smooth and stress-free as possible. Trust us to restore your property and peace of mind.

For more information or to schedule an assessment, contact SERVPRO Team Cox at 704-393-7890.

Discover the Comprehensive Services Offered by SERVPRO Team Cox

8/8/2024 (Permalink)

When disaster strikes, you need a reliable and experienced restoration company to help you recover quickly and efficiently. SERVPRO®, serving the Carolinas, is your go-to source for comprehensive mitigation and restoration services. Whether dealing with fire damage, water damage, mold, biohazard situations, or other emergencies, our team is equipped and ready to restore your property to its preloss condition. Let's explore the wide range of services we offer to both residential and commercial clients.

Fire Damage Restoration

Fire damage can be devastating, causing extensive damage to your property and belongings. At SERVPRO Team Cox, we understand the emotional and financial toll fire damage can take on your life. Our fire damage restoration services include:

• Emergency Board-Up and Tarping: To prevent further damage and secure your property.
• Smoke and Soot Removal: Using advanced techniques and equipment to remove smoke and soot from surfaces.
• Odor Removal: Eliminating smoke odors using specialized equipment and techniques.
• Structural Cleaning and Repairs: Restoring your property to its pre-fire condition, including repairing structural damage.
• Content Cleaning and Restoration: Cleaning and restoring your belongings affected by fire and smoke damage.

Water Damage Restoration

Water damage can occur due to various reasons, including floods, storms, burst pipes, and leaks. SERVPRO Team Cox provides comprehensive water damage restoration services to minimize the damage and restore your property efficiently. Our services include:

• Emergency Water Extraction: Quickly removing standing water to prevent further damage.
• Drying and Dehumidification: Using industrial-grade dehumidifiers and air movers to dry out your property.
• Moisture Monitoring: Ensuring all areas are thoroughly dried to prevent mold growth.
• Cleaning and Sanitizing: Cleaning and disinfecting affected areas to prevent bacteria and mold.
• Structural Repairs: Repairing any structural damage caused by water.

Mold Remediation

Mold can pose serious health risks and damage your property if not addressed promptly. Our mold remediation services at SERVPRO Team Cox include:

• Mold Inspection and Assessment: Identifying the extent of mold growth and the source of moisture.
• Containment: Preventing the spread of mold to unaffected areas.
• Air Filtration: Using specialized equipment to capture mold spores from the air.
• Mold Removal: Safely removing mold-infested materials and cleaning affected areas.
• Restoration: Repairing and restoring your property to prevent future mold growth.

Biohazard Cleanup

Biohazard situations require specialized training and equipment to handle safely. SERVPRO Team Cox offers professional biohazard cleanup services, including:

• Crime Scene Cleanup: Cleaning and sanitizing areas affected by crime scenes, including bloodborne pathogens.
• Trauma and Accident Cleanup: Handling and disposing of biohazardous materials safely and efficiently.
• Sewage Cleanup: Cleaning and disinfecting areas affected by sewage backups.
• Hoarding Cleanup: Assisting in the cleanup and organization of hoarding situations.
• Chemical Spill Cleanup: Safely cleaning and disposing of hazardous chemicals.

Commercial Restoration Services

In addition to our residential services, SERVPRO Team Cox offers a range of commercial restoration services to help businesses recover from disasters. Our commercial services include:

• Commercial Water Damage Restoration: Minimizing business interruption by providing efficient water damage restoration services.
• Commercial Fire Damage Restoration: Restoring your business premises after a fire, including structural repairs and odor removal.
• Commercial Mold Remediation: Addressing mold issues in commercial properties to ensure a safe environment for employees and customers.
• Commercial Cleaning Services: Offering deep cleaning and sanitization services to maintain a clean and healthy work environment.
• Commercial Storm Damage Restoration: Providing prompt and efficient storm damage restoration services to minimize business downtime.

Why Choose SERVPRO Team Cox?

At SERVPRO Team Cox, we pride ourselves on delivering exceptional restoration services with a focus on customer satisfaction. Here are a few reasons why you should choose us:

• Experienced and Certified Professionals: Our team of technicians is highly trained and certified in various aspects of restoration and cleaning.
• 24/7 Emergency Services: Disasters can happen anytime, so we offer round-the-clock emergency services to address your needs promptly.
• Advanced Equipment and Techniques: We use state-of-the-art equipment and advanced techniques to ensure efficient and effective restoration.
• Locally Owned and Operated: As a locally owned and operated business, we are committed to serving our community and providing personalized services.
• Insurance Assistance: We work closely with insurance companies to help you navigate the claims process and ensure a smooth restoration experience.

Storm Damage Restoration

Storms can cause significant damage to your property, from roof damage to flooding. SERVPRO Team Cox is prepared to handle all aspects of storm damage restoration, including:

• Emergency Board-Up and Roof Tarping: Securing your property to prevent further damage.
• Water Extraction and Drying: Quickly removing water and drying affected areas to prevent mold growth.
• Debris Removal and Cleanup: Removing storm debris from your property and cleaning up affected areas.
• Structural Repairs: Repairing any structural damage caused by the storm.
• Assistance with Insurance Claims: Helping you navigate the insurance claims process to ensure a smooth recovery.

Reconstruction Services

After the mitigation and cleanup process, your property may require reconstruction to restore it to its preloss condition. SERVPRO Team Cox offers complete reconstruction services, including:

• Project Management: Coordinating all aspects of the reconstruction process to ensure a seamless experience.
• General Contracting: Providing a full range of construction services to repair and rebuild your property.
• Flooring, Drywall, and Painting: Replacing damaged flooring, drywall, and providing professional painting services.
• Roofing and Siding: Repairing or replacing damaged roofing and siding.
• Custom Remodeling: Offering custom remodeling services to enhance the appearance and functionality of your property.

When disaster strikes, trust SERVPRO Team Cox to provide the comprehensive and reliable restoration services you need to get your life and property back to normal. Contact us today to learn more about our services and how we can assist you in your time of need. Call us at 704-393-7890.

Understanding Water Damage: A Comprehensive Guide by SERVPRO Team Cox

7/29/2024 (Permalink)

Water damage can strike unexpectedly, leaving your home or business in disarray and causing significant stress. At SERVPRO® Team Cox, we understand the complexities and challenges of water damage restoration. This comprehensive guide will explore the critical aspects of water damage, its impact on your property, and how our expert team can help restore your home or business to its pre-damage condition.

The Causes of Water Damage

Water damage can arise from various sources, each presenting unique challenges. Understanding these causes can help in preventing and addressing water damage effectively:

1. Natural Disasters: Heavy rains, hurricanes, and floods can cause significant water intrusion, leading to extensive damage.
2. Plumbing Issues: Burst pipes, leaky faucets, and malfunctioning water heaters can result in water damage inside the home.
3. Appliance Malfunctions: Faulty washing machines, dishwashers, and refrigerators can leak and cause water damage over time.
4. Roof Leaks: Damaged or aging roofs can allow water to seep into the home, causing damage to ceilings, walls, and insulation.
5. HVAC Problems: Improper maintenance of HVAC systems can lead to leaks and water damage.

The Impact of Water Damage on Properties

Water damage can have far-reaching consequences, affecting both the structure of your property and the health of its occupants:

• Structural Damage: Water can weaken the structural integrity of your property, affecting walls, floors, and foundations.
• Mold Growth: Moisture creates an ideal environment for mold growth, which can lead to health issues and further damage to your property.
• Damage to Personal Belongings: Furniture, electronics, clothing, and other personal items can be ruined by water damage.
• Health Risks: Standing water and excess moisture can lead to the growth of harmful bacteria and mold, posing health risks to occupants.

The SERVPRO Team Cox Approach to Water Damage Restoration

At SERVPRO Team Cox, we follow a systematic and thorough approach to water damage restoration, ensuring effective and comprehensive recovery:

1. Emergency Contact: Our 24/7 availability means we can respond to emergencies promptly. Quick action is crucial in minimizing damage and costs.
2. Inspection and Water Damage Assessment: We conduct a detailed inspection to determine the extent of the water damage and develop a restoration plan.
3. Water Removal and Extraction: Using powerful pumps and vacuum units, we remove hundreds or thousands of gallons of water from your property.
4. Drying and Dehumidification: Our specialized equipment removes the remaining moisture from the structure and contents of your property.
5. Cleaning and Sanitizing: We clean, sanitize, and disinfect all restorable items and structures to ensure your property is safe and livable.
6. Restoration: The final step involves restoring your property to its pre-damage condition, which may include minor repairs like replacing drywall, painting, and installing new carpet, or major repairs like reconstructing areas of the property.

Why Choose SERVPRO Team Cox for Water Damage Restoration?

• Experience and Expertise: With years of experience in water damage restoration, our team has the knowledge and skills to handle any size disaster.
• Advanced Technology: We use state-of-the-art equipment and techniques to ensure efficient and effective restoration.
• Comprehensive Services: From initial assessment to final restoration, we provide a full range of services to get your property back to normal.
• Customer-Centric Approach: We understand the stress and disruption caused by water damage. Our team is committed to providing compassionate and responsive service throughout the restoration process.

Preventive Measures to Minimize Water Damage

While it’s impossible to eliminate all risks, taking preventive measures can significantly reduce the likelihood of water damage in your home or business:

• Regular Maintenance: Inspect and maintain your plumbing, appliances, and HVAC systems regularly to prevent leaks.
• Roof Inspections: Check your roof for damage and make necessary repairs to prevent water intrusion.
• Proper Drainage: Ensure your property has proper drainage systems to direct water away from the foundation.
• Install Water Alarms: Use water alarms to detect leaks early and prevent extensive damage.
• Seal Windows and Doors: Ensure windows and doors are properly sealed to prevent water from entering during storms.

Contact SERVPRO Team Cox for Expert Water Damage Restoration

If your home or business has been affected by water damage, don’t wait – contact SERVPRO Team Cox immediately. Our experienced team is ready to respond 24/7, providing expert water damage restoration services to get your property back on its feet.

Water damage can be a daunting challenge, but with SERVPRO Team Cox by your side, recovery is possible. Our comprehensive water damage restoration services are designed to address every aspect of the recovery process, ensuring your property is restored quickly and efficiently. Trust SERVPRO Team Cox to be your partner in recovery, providing the expertise, compassion, and dedication needed to get your property back to normal. Contact us today to learn more about how we can help you in the aftermath of water damage.

SERVPRO Team Cox is committed to providing exceptional water damage restoration services to homes and businesses in Columbia and the surrounding areas. With our experienced team and advanced technology, we ensure your property is restored to its pre-damage condition swiftly and efficiently. For emergency services or to learn more about our restoration process, contact SERVPRO Team Cox at 704-393-7890.

Weathering the Storm: Comprehensive Storm Damage Restoration by SERVPRO Team Cox

7/22/2024 (Permalink)

When a storm hits, it often brings more than just a temporary inconvenience. The aftermath of severe weather can leave a lasting impact on homes and businesses, causing extensive damage that requires immediate and expert attention. At SERVPRO® Team Cox, we understand the urgency and complexity of storm damage restoration. Our team is committed to providing top-notch services to help you get back on your feet as quickly and efficiently as possible.

Understanding Storm Damage

Storm damage can manifest in various forms, each requiring a unique approach to restoration. Common types of storm damage include:

1. Wind Damage: High winds can tear off roofing materials, break windows, and uproot trees, causing significant structural damage.
2. Flooding: Heavy rains and storm surges can lead to water intrusion, damaging flooring, walls, and personal belongings.
3. Hail Damage: Hailstorms can dent and crack roofing, siding, and windows, compromising the integrity of your property.
4. Lightning Strikes: Lightning can cause fires, power surges, and severe electrical damage.

Our Comprehensive Storm Damage Restoration Process

At SERVPRO Team Cox, we follow a meticulous restoration process to ensure every aspect of storm damage is addressed:

1. Emergency Response: Our team is available 24/7 to respond to storm damage emergencies. We understand that time is critical, and we aim to be on-site as quickly as possible to assess the damage and begin the restoration process.
2. Damage Assessment: Our experts conduct a thorough inspection of your property to identify all areas affected by the storm. This includes checking for structural damage, water intrusion, and potential hazards.
3. Board-Up and Tarping Services: To prevent further damage and ensure safety, we provide board-up and tarping services. This temporary protection helps secure your property until permanent repairs can be made.
4. Water Removal and Drying: Using state-of-the-art equipment, we remove standing water and thoroughly dry all affected areas. This step is crucial to prevent mold growth and further structural damage.
5. Debris Removal and Clean-Up: Storms often leave behind a significant amount of debris, including fallen trees, broken glass, and damaged building materials. Our team handles the clean-up process, ensuring your property is safe and clear of hazards.
6. Mold Remediation: In the event of water damage, mold can begin to grow within 24-48 hours. Our certified professionals perform mold remediation to eliminate mold colonies and prevent future growth.
7. Restoration and Repairs: From minor repairs to complete reconstruction, our team is equipped to handle all aspects of the restoration process. We work diligently to restore your property to its pre-storm condition, ensuring it is safe and habitable.

Why Choose SERVPRO Team Cox?

Choosing SERVPRO Team Cox for your storm damage restoration needs comes with several benefits:

• Experience and Expertise: With years of experience in the industry, our team has the knowledge and skills to handle any storm damage scenario. We are IICRC certified and adhere to the highest standards of quality and safety.
• Advanced Technology: We use the latest technology and equipment to ensure efficient and effective restoration. Our techniques are designed to minimize disruption to your daily life while maximizing the results.
• Comprehensive Services: We offer a full range of services, from emergency response and water extraction to complete reconstruction. This means you can rely on us for all your restoration needs, eliminating the need to coordinate with multiple contractors.
• Customer-Centric Approach: At SERVPRO Team Cox, we prioritize our customers' needs and satisfaction. We provide transparent communication, regular updates, and personalized solutions to ensure you feel supported throughout the restoration process.

Preparing for Future Storms

While we can't control the weather, we can take steps to mitigate the impact of future storms. Here are some tips to help you prepare:

• Regular Maintenance: Keep your property well-maintained, including trimming trees, inspecting the roof, and ensuring proper drainage.
• Emergency Kit: Have an emergency kit ready with essentials such as water, non-perishable food, medications, and important documents.
• Evacuation Plan: Develop a clear evacuation plan for your family or employees, including designated meeting points and communication strategies.
• Insurance Review: Regularly review your insurance policy to ensure you have adequate coverage for storm-related damages.

Long-Term Impact of Storm Damage

Storm damage can have long-lasting effects on your property and well-being if not addressed promptly and properly. Some of these impacts include:

• Structural Integrity: Unaddressed storm damage can weaken the structural integrity of your home or business, making it unsafe for occupancy. Even minor damage can escalate over time, leading to costly repairs.
• Mold and Mildew: Moisture from flooding or water intrusion can lead to mold and mildew growth. These fungi not only damage building materials but also pose significant health risks, especially for those with respiratory issues or weakened immune systems.
• Electrical Hazards: Water and electricity are a dangerous combination. Flooding and water damage can compromise your electrical systems, creating fire hazards and potential electrical shocks.
• Property Value: Persistent storm damage can reduce the value of your property. Whether you're planning to sell or simply maintain your investment, it's essential to address and repair any damage to preserve your property's value.

The Importance of Professional Restoration

Attempting to handle storm damage on your own can be overwhelming and potentially hazardous. Professional restoration services offer several key advantages:

• Safety: Professionals are trained to identify and mitigate hazards such as structural weaknesses, mold, and electrical dangers. They have the right equipment and expertise to perform the job safely.
• Efficiency: With specialized equipment and experienced personnel, professional restoration companies can complete the job more quickly and efficiently than a DIY approach.
• Thoroughness: Professional teams ensure that all aspects of the damage are addressed, including hidden issues like moisture behind walls or under flooring. This thorough approach helps prevent future problems and ensures a complete restoration.

SERVPRO Team Cox: Your Trusted Partner in Storm Damage Restoration

At SERVPRO Team Cox, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to making the storm damage restoration process as smooth and stress-free as possible. Here's what sets us apart:

• Local Expertise: As a locally owned and operated business, we understand the unique challenges posed by storms in the Charlotte and Columbia areas. Our familiarity with the local climate and building codes allows us to provide tailored solutions.
• Community Focus: We're not just a service provider; we're part of the community. We care about our neighbors and are invested in helping our community recover and thrive after a storm.
• Customer Support: Our customer support team is available around the clock to answer your questions, provide updates, and address any concerns you may have. We believe in open and transparent communication every step of the way.

Stay Prepared: Storm Readiness Tips

To help minimize the impact of future storms, consider these additional readiness tips:

• Secure Outdoor Items: Before a storm hits, secure or bring inside any outdoor furniture, decorations, or equipment that could become projectiles in high winds.
• Inspect and Reinforce Windows and Doors: Consider installing storm shutters or reinforcing your windows and doors to withstand high winds and flying debris.
• Backup Power: Invest in a generator to ensure you have a backup power source in case of extended outages. This is particularly important for maintaining essential systems like refrigeration, heating, and medical devices.
• Stay Informed: Keep an eye on weather forecasts and heed any warnings or advisories issued by local authorities. Early preparation can make a significant difference in your safety and the protection of your property.

Facing the aftermath of a storm can be daunting, but you don't have to go through it alone. SERVPRO Team Cox is here to provide the expertise, support, and comprehensive restoration services you need to recover and rebuild. Our experienced team is ready to respond quickly, assess the damage, and restore your property with the highest level of care and professionalism.

Don't let storm damage disrupt your life any longer. Contact SERVPRO Team Cox today and let us help you weather the storm. With our dedicated team by your side, you can rest assured that your property is in the best possible hands.

SERVPRO Team Cox: We take the stress out of your distress.

For more information about our storm damage restoration services or to schedule an assessment, please visit our website or call our 24/7 emergency hotline at 704-393-7890. Stay safe and remember that SERVPRO Team Cox is always here to help.

Understanding Commercial Fire Damage: A Comprehensive Guide by SERVPRO Team Cox

7/9/2024 (Permalink)

When a fire breaks out in a commercial property, the aftermath can be overwhelming. From structural damage to ruined inventory, the impact on a business can be devastating. At SERVPRO® Team Cox, we understand the challenges faced by business owners in the Carolinas and beyond when dealing with fire damage. This comprehensive guide will walk you through the critical aspects of commercial fire damage and how our expert team can help you restore your property to its pre-fire condition.

The Immediate Aftermath of Commercial Fire Damage

Once the flames are extinguished, the real work begins. The immediate aftermath of a fire involves several critical steps:

1. Safety Assessment: Ensuring the building is safe to enter is the first priority. This includes checking for structural integrity, electrical hazards, and toxic residues.
2. Damage Assessment: A thorough inspection is conducted to assess the extent of the fire, smoke, and soot damage. This helps in creating a detailed restoration plan.
3. Board-Up and Roof-Tarp Services: To prevent further damage from the elements, our team provides emergency board-up and roof-tarp services.

The Impact of Fire Damage on Commercial Properties

Commercial fire damage goes beyond the visible destruction. Here are some of the less obvious impacts:

• Smoke and Soot Damage: Smoke and soot can infiltrate HVAC systems, leading to persistent odors and potential health risks.
• Water Damage: Firefighting efforts often result in water damage, which can lead to mold growth if not addressed promptly.
• Inventory Loss: Depending on the nature of the business, inventory loss can be substantial, affecting revenue and operations.
• Downtime: The time taken to restore the property can lead to significant business interruption, impacting employees and customers alike.

The SERVPRO Team Cox Approach to Commercial Fire Restoration

At SERVPRO Team Cox, we follow a systematic approach to commercial fire restoration, ensuring thorough and efficient recovery:

1. Emergency Contact: Our 24/7 availability means we can respond to emergencies promptly. Quick action is crucial in minimizing damage and costs.
2. Inspection and Fire Damage Assessment: We conduct a detailed inspection to determine the extent of fire, smoke, and soot damage.
3. Immediate Board-Up and Roof-Tarp Service: To secure the property and prevent further damage, we provide immediate board-up and roof-tarp services.
4. Water Removal and Drying (if water damage is present): Using advanced equipment, we remove water and thoroughly dry the affected areas.
5. Smoke and Soot Removal: Our specialized equipment and techniques remove smoke and soot from all surfaces.
6. Cleaning and Sanitizing: We clean, sanitize, and disinfect all restorable items and structures. This includes odor removal using industrial air scrubbers and fogging equipment.
7. Restoration: This is the final step, involving minor repairs like replacing drywall, painting, and installing new carpet, or major repairs like reconstructing areas of the property.

Why Choose SERVPRO Team Cox for Commercial Fire Restoration?

• Experience and Expertise: With years of experience in fire damage restoration, our team has the knowledge and skills to handle any size disaster.
• Advanced Technology: We use state-of-the-art equipment and techniques to ensure efficient and effective restoration.
• Comprehensive Services: From initial assessment to final restoration, we provide a full range of services to get your business back on track.
• Customer-Centric Approach: We understand the stress and disruption caused by fire damage. Our team is committed to providing compassionate and responsive service throughout the restoration process.

Preparing for the Unexpected

While it's impossible to predict when a fire might occur, businesses can take steps to minimize the risk and ensure a swift recovery:

• Fire Safety Plans: Develop and regularly update a fire safety plan. Ensure all employees are familiar with evacuation routes and emergency procedures.
• Regular Maintenance: Keep electrical systems, appliances, and heating equipment in good working order to prevent fire hazards.
• Insurance Review: Regularly review your insurance policy to ensure you have adequate coverage for fire damage.

The Importance of Professional Fire Damage Restoration

Attempting to handle fire damage restoration without professional assistance can lead to incomplete restoration and further complications. Here’s why professional help is essential:

1. Health and Safety: Fire damage can leave behind hazardous materials, including asbestos, lead, and toxic chemicals. Professionals have the training and equipment to handle these safely.
2. Thorough Cleaning: Smoke and soot can penetrate walls, furniture, and other materials, leaving behind odors and potential health risks. Professional cleaning ensures these are thoroughly removed.
3. Preventing Mold Growth: Water from firefighting efforts can lead to mold growth if not properly addressed. Professionals use advanced drying techniques to prevent this.
4. Restoring Property Value: Proper restoration can help maintain or even increase the value of your property by ensuring it is returned to its pre-fire condition.

Case Study: Successful Fire Restoration by SERVPRO Team Cox

To illustrate our capabilities, let’s look at a recent case where SERVPRO Team Cox successfully restored a commercial property after a fire:

Case Study: Restoring a Local Restaurant

Background: A local restaurant in Charlotte experienced a kitchen fire that caused extensive damage. The fire spread quickly, affecting the dining area and storage rooms.

Challenges:

• The fire damage was extensive, affecting the structure, inventory, and appliances.
• Smoke and soot had infiltrated the entire building, including the HVAC system.
• Water damage from firefighting efforts posed a risk for mold growth.

SERVPRO Team Cox’s Approach:

• Immediate Response: Our team arrived on-site within an hour of the emergency call, providing immediate board-up and roof-tarp services to secure the property.
• Comprehensive Assessment: We conducted a thorough inspection to assess the extent of fire, smoke, and water damage.
• Water Extraction and Drying: Using industrial-grade dehumidifiers and air movers, we removed water and thoroughly dried the affected areas to prevent mold growth.
• Smoke and Soot Removal: We used advanced techniques and equipment to clean all surfaces, including the HVAC system, to remove smoke and soot.
• Odor Removal: Industrial air scrubbers and fogging equipment were used to eliminate persistent smoke odors.
• Restoration: We handled minor repairs like drywall replacement and painting, and coordinated with contractors for major repairs, including kitchen equipment replacement.

Outcome: The restaurant was restored to its pre-fire condition within a few weeks, allowing the owners to reopen and resume operations. The thorough restoration ensured there were no lingering odors or health risks, and the property’s value was preserved.

How SERVPRO Team Cox Supports Business Continuity

We understand that downtime can have significant financial implications for businesses. Here’s how we support business continuity during the restoration process:

• Minimizing Disruption: We work efficiently to minimize disruption to your business operations. Our team coordinates closely with you to prioritize critical areas and ensure a smooth restoration process.
• Temporary Solutions: If needed, we can assist in setting up temporary office spaces or work areas to keep your business running while restoration is underway.
• Clear Communication: We provide regular updates and clear communication throughout the restoration process, keeping you informed of progress and any potential issues.

Contact SERVPRO Team Cox for Expert Fire Damage Restoration

If your business has been affected by fire damage, don’t wait – contact SERVPRO Team Cox immediately. Our experienced team is ready to respond 24/7, providing expert fire damage restoration services to get your business back on its feet.

Facing commercial fire damage can be an overwhelming experience, but with SERVPRO Team Cox by your side, you don’t have to navigate it alone. Our comprehensive fire damage restoration services are designed to address every aspect of the recovery process, ensuring your property is restored quickly and efficiently. Trust SERVPRO Team Cox to be your partner in recovery, providing the expertise, compassion, and dedication needed to get your business back to normal. Contact us today to learn more about how we can help you in the aftermath of a fire.

SERVPRO Team Cox is committed to providing exceptional fire damage restoration services to businesses in Charlotte, Columbia, and the surrounding areas. With our experienced team and advanced technology, we ensure your property is restored to its pre-fire condition swiftly and efficiently. For emergency services or to learn more about our restoration process, contact SERVPRO Team Cox at 704-393-7890.

Discover the Comprehensive Services Offered by SERVPRO Team Cox

7/3/2024 (Permalink)

When disaster strikes, you need a reliable and experienced restoration company to help you recover quickly and efficiently. SERVPRO Team Cox, serving the Carolinas, is your go-to source for comprehensive mitigation and restoration services. Whether dealing with fire damage, water damage, mold, biohazard situations, or other emergencies, our team is equipped and ready to restore your property to its preloss condition. Let's explore the wide range of services we offer to both residential and commercial clients.

Fire Damage Restoration

Fire damage can be devastating, causing extensive damage to your property and belongings. At SERVPRO Team Cox, we understand the emotional and financial toll fire damage can take on your life. Our fire damage restoration services include:

• Emergency Board-Up and Tarping: To prevent further damage and secure your property.
• Smoke and Soot Removal: Using advanced techniques and equipment to remove smoke and soot from surfaces.
• Odor Removal: Eliminating smoke odors using specialized equipment and techniques.
• Structural Cleaning and Repairs: Restoring your property to its pre-fire condition, including repairing structural damage.
• Content Cleaning and Restoration: Cleaning and restoring your belongings affected by fire and smoke damage.

Water Damage Restoration

Water damage can occur due to various reasons, including floods, storms, burst pipes, and leaks. SERVPRO Team Cox provides comprehensive water damage restoration services to minimize the damage and restore your property efficiently. Our services include:

• Emergency Water Extraction: Quickly removing standing water to prevent further damage.
• Drying and Dehumidification: Using industrial-grade dehumidifiers and air movers to dry out your property.
• Moisture Monitoring: Ensuring all areas are thoroughly dried to prevent mold growth.
• Cleaning and Sanitizing: Cleaning and disinfecting affected areas to prevent bacteria and mold.
• Structural Repairs: Repairing any structural damage caused by water.

Mold Remediation

Mold can pose serious health risks and damage your property if not addressed promptly. Our mold remediation services at SERVPRO Team Cox include:

• Mold Inspection and Assessment: Identifying the extent of mold growth and the source of moisture.
• Containment: Preventing the spread of mold to unaffected areas.
• Air Filtration: Using specialized equipment to capture mold spores from the air.
• Mold Removal: Safely removing mold-infested materials and cleaning affected areas.
• Restoration: Repairing and restoring your property to prevent future mold growth.

Biohazard Cleanup

Biohazard situations require specialized training and equipment to handle safely. SERVPRO Team Cox offers professional biohazard cleanup services, including:

• Crime Scene Cleanup: Cleaning and sanitizing areas affected by crime scenes, including bloodborne pathogens.
• Trauma and Accident Cleanup: Handling and disposing of biohazardous materials safely and efficiently.
• Sewage Cleanup: Cleaning and disinfecting areas affected by sewage backups.
• Hoarding Cleanup: Assisting in the cleanup and organization of hoarding situations.
• Chemical Spill Cleanup: Safely cleaning and disposing of hazardous chemicals.

Commercial Restoration Services

In addition to our residential services, SERVPRO Team Cox offers a range of commercial restoration services to help businesses recover from disasters. Our commercial services include:

• Commercial Water Damage Restoration: Minimizing business interruption by providing efficient water damage restoration services.
• Commercial Fire Damage Restoration: Restoring your business premises after a fire, including structural repairs and odor removal.
• Commercial Mold Remediation: Addressing mold issues in commercial properties to ensure a safe environment for employees and customers.
• Commercial Cleaning Services: Offering deep cleaning and sanitization services to maintain a clean and healthy work environment.
• Commercial Storm Damage Restoration: Providing prompt and efficient storm damage restoration services to minimize business downtime.

Why Choose SERVPRO Team Cox?

At SERVPRO Team Cox, we pride ourselves on delivering exceptional restoration services with a focus on customer satisfaction. Here are a few reasons why you should choose us:

• Experienced and Certified Professionals: Our team of technicians is highly trained and certified in various aspects of restoration and cleaning.
• 24/7 Emergency Services: Disasters can happen anytime, so we offer round-the-clock emergency services to address your needs promptly.
• Advanced Equipment and Techniques: We use state-of-the-art equipment and advanced techniques to ensure efficient and effective restoration.
• Locally Owned and Operated: As a locally owned and operated business, we are committed to serving our community and providing personalized services.
• Insurance Assistance: We work closely with insurance companies to help you navigate the claims process and ensure a smooth restoration experience.

Storm Damage Restoration

Storms can cause significant damage to your property, from roof damage to flooding. SERVPRO Team Cox is prepared to handle all aspects of storm damage restoration, including:

• Emergency Board-Up and Roof Tarping: Securing your property to prevent further damage.
• Water Extraction and Drying: Quickly removing water and drying affected areas to prevent mold growth.
• Debris Removal and Cleanup: Removing storm debris from your property and cleaning up affected areas.
• Structural Repairs: Repairing any structural damage caused by the storm.
• Assistance with Insurance Claims: Helping you navigate the insurance claims process to ensure a smooth recovery.

Reconstruction Services

After the mitigation and cleanup process, your property may require reconstruction to restore it to its preloss condition. SERVPRO Team Cox offers complete reconstruction services, including:

• Project Management: Coordinating all aspects of the reconstruction process to ensure a seamless experience.
• General Contracting: Providing a full range of construction services to repair and rebuild your property.
• Flooring, Drywall, and Painting: Replacing damaged flooring, drywall, and providing professional painting services.
• Roofing and Siding: Repairing or replacing damaged roofing and siding.
• Custom Remodeling: Offering custom remodeling services to enhance the appearance and functionality of your property.

When disaster strikes, trust SERVPRO Team Cox to provide the comprehensive and reliable restoration services you need to get your life and property back to normal. Contact us today to learn more about our services and how we can assist you in your time of need. Call us at 704-393-7890.

Understanding Commercial Fire Damage: A Comprehensive Guide by SERVPRO Team Cox

6/28/2024 (Permalink)

Fire can be devastating, especially in a commercial setting. When a fire breaks out in a business, the impact can be far-reaching, affecting not only the physical structure but also the livelihoods of employees and the continuity of operations. At SERVPRO Team Cox, we understand the complexities and challenges that come with commercial fire damage. Our goal is to provide comprehensive restoration services that help businesses recover quickly and efficiently.

The Impact of Commercial Fire Damage

Commercial fire damage is not just about the visible destruction caused by flames. It encompasses a range of issues, including smoke and soot damage, water damage from firefighting efforts, and potential health hazards from compromised air quality. The aftermath of a fire can leave a business in disarray, with significant financial losses and operational downtime.

The Restoration Process

At SERVPRO Team Cox, we follow a systematic approach to address commercial fire damage:

1. Assessment and Inspection
• Our experts conduct a thorough assessment of the damage, identifying the extent of fire, smoke, and water damage.
• We develop a detailed restoration plan tailored to the specific needs of the business.
2. Board-Up and Tarping Services
• To prevent further damage, we provide immediate board-up and roof-tarping services to secure the property.
3. Water Removal and Drying
• Using advanced equipment, we remove water left behind by firefighting efforts and dry the affected areas to prevent mold growth.
4. Smoke and Soot Removal
• We employ specialized techniques and equipment to clean and remove smoke and soot from all surfaces, including walls, ceilings, and furnishings.
5. Cleaning and Sanitizing
• Our team cleans and sanitizes all restorable items and structures that were damaged by the fire.
• We use industrial air scrubbers and fogging equipment to remove odors.
6. Restoration and Rebuild
• We handle all aspects of the restoration process, including minor repairs such as drywall replacement, painting, and major reconstruction as needed.

Key Considerations in Commercial Fire Damage Restoration

• Safety and Health Concerns: The presence of smoke, soot, and potentially hazardous materials requires specialized cleaning and restoration methods to ensure the safety of the building's occupants.
• Business Continuity: Minimizing downtime is critical for any business. Our team works efficiently to restore operations as quickly as possible.
• Insurance Coordination: We assist with the insurance claims process, providing detailed documentation of the damage and the restoration work performed.

Why Choose SERVPRO Team Cox?

SERVPRO Team Cox is a trusted leader in the restoration industry. Here’s why businesses rely on us for commercial fire damage restoration:

• Expertise and Experience: With years of experience in handling commercial fire damage, our team has the knowledge and skills to manage complex restoration projects.
• Advanced Technology: We utilize the latest restoration technology and equipment to ensure efficient and effective results.
• 24/7 Emergency Response: Fires can happen at any time, and we are always ready to respond to emergencies, day or night.
• Comprehensive Services: From initial assessment to final restoration, we offer a full range of services to address all aspects of fire damage.

Steps to Take Immediately After a Fire

If your business experiences a fire, taking prompt action can help mitigate damage and facilitate the restoration process. Here are some steps to consider:

• Ensure Safety: Evacuate the building and ensure that everyone is safe. Do not re-enter the premises until it is declared safe by authorities.
• Contact SERVPRO Team Cox: Call us immediately to start the restoration process. Our team is available 24/7 to respond to emergencies.
• Document the Damage: Take photos and document the extent of the damage for insurance purposes.
• Notify Your Insurance Company: Report the fire to your insurance provider and initiate the claims process.

Preventive Measures for Commercial Fire Safety

While it's crucial to know how to handle commercial fire damage, it's equally important to take preventive measures to reduce the risk of fires in the first place. Here are some key steps businesses can implement to enhance fire safety:

1. Install Fire Detection Systems
• Ensure that smoke detectors and fire alarms are installed throughout the building and are regularly maintained.
• Consider advanced fire detection systems that can alert the fire department automatically.
2. Maintain Fire Suppression Systems
• Regularly service and maintain fire sprinklers, extinguishers, and other suppression systems.
• Train staff on the proper use of fire extinguishers.
3. Develop a Fire Safety Plan
• Create a comprehensive fire safety and evacuation plan.
• Conduct regular fire drills to ensure all employees are familiar with evacuation routes and procedures.
4. Electrical Safety
• Conduct regular inspections of electrical systems and equipment to identify and rectify potential hazards.
• Avoid overloading circuits and ensure all electrical work is performed by licensed professionals.
5. Storage and Housekeeping
• Store flammable materials in appropriate, clearly marked containers and keep them away from heat sources.
• Maintain a clean and organized workspace to prevent the accumulation of combustible materials.
6. Employee Training
• Provide fire safety training to all employees, including how to prevent fires and what to do in case of an emergency.
• Encourage vigilance and immediate reporting of any fire hazards.

Case Studies: SERVPRO Team Cox in Action

To illustrate the effectiveness of our commercial fire damage restoration services, here are a few case studies showcasing our work:

Case Study 1: Manufacturing Facility Fire

A local manufacturing facility experienced a significant fire that caused extensive damage to the production area and offices. SERVPRO Team Cox was called in to handle the restoration. Our team:

• Conducted a thorough assessment and developed a detailed restoration plan.
• Implemented emergency board-up services to secure the property.
• Removed water from firefighting efforts and dried the affected areas.
• Cleaned and restored machinery, office equipment, and furniture.
• Worked with the facility management to minimize disruption and resume operations as quickly as possible.

Case Study 2: Restaurant Kitchen Fire

A popular restaurant suffered a kitchen fire that spread to the dining area, causing smoke and soot damage throughout the establishment. SERVPRO Team Cox responded immediately to:

• Assess the damage and develop a comprehensive restoration strategy.
• Clean and restore the kitchen equipment, dining area, and ventilation system.
• Remove odors and sanitize the entire restaurant.
• Coordinate with the restaurant owner to ensure a swift reopening, minimizing downtime.

The SERVPRO Team Cox Commitment

At SERVPRO Team Cox, we are dedicated to providing top-notch commercial fire damage restoration services. Our commitment to excellence is reflected in our:

• Customer-Centric Approach: We prioritize the needs and concerns of our clients, ensuring transparent communication and personalized service.
• Skilled Technicians: Our team consists of highly trained and certified professionals who are experts in fire damage restoration.
• Quality Assurance: We adhere to the highest industry standards and continually update our practices to incorporate the latest advancements in restoration technology.

Contact Us

If your business has been affected by commercial fire damage, don't hesitate to reach out to SERVPRO Team Cox. Our experienced team is ready to assist you with comprehensive restoration services that will get your business back on track. Contact us today to learn more about how we can help you recover from fire damage and prevent future incidents.

Commercial fire damage can be overwhelming, but with the right restoration partner, recovery is possible. At SERVPRO Team Cox, we are committed to helping businesses overcome the challenges of fire damage and return to normal operations as quickly as possible. Our comprehensive services, advanced technology, and dedicated team ensure that your business is in capable hands.

For professional and reliable commercial fire damage restoration, contact SERVPRO Team Cox today. We’re here to help you navigate the recovery process and restore your peace of mind. Call us at 704-393-7890.

Understanding Commercial Water Damage and Its Impact

6/20/2024 (Permalink)

As a business owner, unexpected disruptions can significantly impact your operations, productivity, and bottom line. Among these disruptions, commercial water damage is one of the most detrimental. At SERVPRO®, we understand the urgency and complexity of dealing with water damage in commercial spaces. Our expertise and prompt response can help mitigate losses and restore your business to full functionality as quickly as possible.

What is Commercial Water Damage?

Commercial water damage refers to water-related issues that affect business properties, including offices, warehouses, retail stores, and more. This damage can result from various sources, such as broken pipes, roof leaks, sewage backups, and natural disasters like floods. The consequences of commercial water damage are not only limited to physical damage but also extend to potential health hazards and significant financial losses.

Common Causes of Commercial Water Damage

• Plumbing Failures: Burst pipes, leaks, and faulty plumbing systems are common culprits of water damage in commercial properties.
• Natural Disasters: Heavy rains, hurricanes, and floods can lead to severe water intrusion.
• Roof Leaks: Damaged or poorly maintained roofs can allow water to seep into the building.
• Sewage Backups: Blocked or damaged sewer lines can cause water to back up into the property.
• Appliance Malfunctions: Water heaters, HVAC systems, and other appliances can leak or malfunction, leading to water damage.

Immediate Actions to Take

When faced with commercial water damage, immediate action is crucial to minimize damage and reduce restoration costs. Here are some steps you should take:

• Turn Off Water Source: If possible, locate and shut off the water source to prevent further flooding.
• Turn Off Electricity: Ensure the safety of the property by turning off the electricity to prevent electrical hazards.
• Evacuate the Premises: Ensure that all employees and occupants are safely evacuated from the affected area.
• Contact SERVPRO Team Cox: Reach out to us immediately for professional water damage restoration services. Our team is equipped with advanced equipment and techniques to handle any scale of water damage.

The SERVPRO Team Cox Advantage

At SERVPRO Team Cox, we offer comprehensive water damage restoration services tailored to the unique needs of commercial properties. Here’s what sets us apart:

• 24/7 Emergency Response: We are available around the clock to respond to emergencies and minimize downtime for your business.
• Experienced Professionals: Our certified technicians have extensive experience in handling commercial water damage of all scales.
• Advanced Equipment: We use state-of-the-art equipment for water extraction, drying, and dehumidification to ensure thorough restoration.
• Comprehensive Services: From initial assessment and mitigation to final restoration, we provide end-to-end services to restore your property to pre-damage condition.

Why Prompt Response Matters

Acting quickly in the event of commercial water damage is essential to prevent further complications such as mold growth, structural damage, and prolonged business interruption. SERVPRO Team Cox understands the urgency and works efficiently to get your business back on track.

Prevention Tips

Preventing commercial water damage can save you time, money, and hassle. Consider implementing these preventive measures:

• Regular Maintenance: Conduct routine inspections and maintenance of plumbing systems, roofs, and appliances.
• Install Water Detection Devices: Use water sensors and alarms to detect leaks early.
• Develop an Emergency Plan: Have a plan in place to quickly respond to water damage incidents.

Real-World Case Study: Swift Response to Minimize Loss

To illustrate the importance of timely intervention, let's consider a recent example of a commercial water damage incident we handled at SERVPRO Team Cox. A local office building experienced a severe water leak due to a burst pipe. The water quickly spread across multiple floors, affecting workspaces, electrical systems, and valuable equipment.

Our Response:

1. Immediate Dispatch: Upon receiving the emergency call, our team was on-site within the hour, equipped with necessary tools and equipment.
2. Assessment and Action: We conducted a thorough assessment to determine the extent of the damage and developed a strategic plan to mitigate further damage.
3. Water Extraction: Using powerful pumps and vacuums, we removed thousands of gallons of water from the affected areas.
4. Drying and Dehumidification: Our industrial-grade dehumidifiers and air movers ensured quick and efficient drying of the building.
5. Cleaning and Sanitizing: We sanitized the area to prevent mold growth and ensure a safe environment for employees.
6. Restoration: Our reconstruction team repaired and restored damaged areas, ensuring the office was back to its original state.

Outcome: Thanks to our prompt response and effective restoration techniques, the business experienced minimal downtime and was able to resume operations within a few days.

FAQs About Commercial Water Damage

Q: How long does the water damage restoration process take?

A: The duration of the restoration process depends on the extent of the damage. Minor water damage can take a few days to a week, while more severe cases may take several weeks.

Q: Can water damage lead to mold growth?

A: Yes, water damage can create the perfect conditions for mold growth if not addressed promptly. Mold can develop within 24-48 hours of water exposure, making immediate action crucial.

Q: Will insurance cover commercial water damage?

A: Most commercial property insurance policies cover water damage. However, coverage can vary based on the policy and the cause of the damage. It’s essential to review your policy and consult with your insurance provider.

Q: What should I do if my business experiences water damage outside of business hours?

A: SERVPRO Team Cox offers 24/7 emergency services. You can contact us any time of the day or night, and we will respond promptly to mitigate the damage.

Contact SERVPRO Team Cox Today

If your business is facing commercial water damage, don’t hesitate to reach out to SERVPRO Team Cox. We are committed to providing exceptional service and rapid response to help you navigate through this challenging situation. With our expertise and dedication, you can rest assured that your property is in good hands.

Contact us at: 704-393-7890

Commercial water damage can be a significant setback for any business. However, with the right response and professional help from SERVPRO Team Cox, you can minimize the impact and swiftly restore your operations. Trust us to be your partner in managing and overcoming commercial water damage, ensuring your business remains resilient in the face of unexpected challenges.

Understanding Biohazard Restoration: A Critical Service from SERVPRO

6/13/2024 (Permalink)

Biohazard restoration is an essential service provided by SERVPRO® to ensure safe and thorough cleanup of environments contaminated by hazardous materials. Whether it's due to a crime scene, chemical spill, or biological hazard, proper biohazard restoration is crucial to protect both health and property.

What is Biohazard Restoration?

Biohazard restoration involves the cleanup and decontamination of environments affected by biological and chemical hazards. This process requires specialized training, equipment, and protocols to ensure that all hazardous materials are safely removed, and the area is fully restored to a safe condition.

Situations Requiring Biohazard Restoration

Biohazard restoration is necessary in a variety of situations, including but not limited to:

• Crime scenes and trauma incidents
• Unattended deaths
• Chemical spills
• Hoarding situations
• Animal infestations
• Sewage backups
• Virus and bacterial contamination

The SERVPRO Biohazard Restoration Process

At SERVPRO, our biohazard restoration process is thorough and designed to ensure maximum safety and efficacy. Here’s an overview of the steps involved:

• Assessment: Our team conducts a comprehensive assessment of the affected area to determine the extent of contamination and the best approach for cleanup.
• Containment: We isolate the contaminated area to prevent the spread of hazardous materials to other parts of the property.
• Removal: Hazardous materials are carefully removed and disposed of in accordance with regulatory guidelines.
• Cleaning and Disinfection: The affected area is meticulously cleaned and disinfected to eliminate any remaining contaminants.
• Restoration: Finally, we restore the area to its pre-contamination condition, ensuring it is safe for occupancy.

Why Choose SERVPRO for Biohazard Restoration?

SERVPRO is a trusted leader in biohazard restoration, offering:

• Expertise: Our technicians are highly trained and certified in biohazard cleanup and restoration.
• Safety: We use state-of-the-art equipment and techniques to ensure the safety of our team and your property.
• Compliance: All our biohazard restoration services comply with local, state, and federal regulations.
• 24/7 Availability: Emergencies can happen at any time, which is why we are available 24/7 to respond to your needs.

Key Benefits of Professional Biohazard Restoration

Choosing professional biohazard restoration services from SERVPRO offers numerous benefits, including:

• Health Protection: Proper cleanup prevents exposure to harmful pathogens and chemicals.
• Peace of Mind: Knowing that your property is thoroughly decontaminated and safe.
• Legal Compliance: Ensuring that cleanup and disposal meet all legal and regulatory requirements.
• Reduced Stress: Our professional team handles the entire process, allowing you to focus on other important matters.

Real-Life Examples of Biohazard Restoration by SERVPRO

To give you a better understanding of our capabilities, here are a few real-life scenarios where SERVPRO has successfully managed biohazard restoration:

• Crime Scene Cleanup: After a traumatic incident, SERVPRO was called to clean and disinfect a home affected by a crime scene. Our team worked swiftly to remove all biohazardous materials, ensuring the property was safe for the residents to return.
• Hoarding Cleanup: In a severe hoarding situation, we were able to remove hazardous waste, including moldy items and animal droppings. Our biohazard restoration services restored the home to a livable condition, significantly improving the occupants' quality of life.
• Sewage Backup: After a significant sewage backup in a commercial building, our team quickly contained the affected area, removed contaminated materials, and disinfected the space to prevent any health risks to employees and visitors.

Frequently Asked Questions About Biohazard Restoration

Q: What qualifies as a biohazard?

A: Biohazards are biological substances that pose a threat to the health of living organisms, primarily humans. This includes blood, bodily fluids, medical waste, and chemicals.

Q: Is biohazard cleanup covered by insurance?

A: Coverage varies by policy. It's essential to check with your insurance provider to understand what is covered under your specific plan.

Q: How long does biohazard restoration take?

A: The time required depends on the extent of contamination and the size of the affected area. SERVPRO works efficiently to minimize disruption while ensuring thorough cleanup.

Q: Can I clean up biohazards myself?

A: It is strongly discouraged to attempt biohazard cleanup on your own due to the health risks involved. Professional services ensure that all hazards are safely and effectively removed.

The Importance of Biohazard Restoration Training and Certification

At SERVPRO, we prioritize the training and certification of our technicians to handle biohazard restoration effectively and safely. Here's why this is essential:

• Compliance with Regulations: Our technicians are trained to adhere to all local, state, and federal regulations regarding the cleanup and disposal of biohazardous materials.
• Safety Protocols: Proper training ensures that our team can implement the highest safety standards to protect themselves and others from exposure to hazardous substances.
• Effective Techniques: Certified training allows our technicians to use the most effective cleaning and disinfection techniques, ensuring comprehensive restoration of the affected area.

Biohazard Restoration Equipment and Technology

To deliver top-notch biohazard restoration services, SERVPRO utilizes advanced equipment and technology. This includes:

• Personal Protective Equipment (PPE): Our technicians wear PPE, including gloves, masks, and suits, to prevent exposure to hazardous materials.
• Industrial-Grade Cleaning Agents: We use specialized disinfectants and cleaners that are effective against a wide range of pathogens and contaminants.
• HEPA Filtration Systems: High-Efficiency Particulate Air (HEPA) filters are used to remove airborne particles, ensuring the air quality is restored to safe levels.
• Ozone and Hydroxyl Generators: These are used to eliminate odors and disinfect the air and surfaces.
• Biohazard Waste Containers: Proper disposal of biohazardous materials is crucial, and we use approved containers to safely transport and dispose of these materials.

Contact SERVPRO for Biohazard Restoration

When faced with a biohazard situation, it's crucial to act quickly and choose a professional service you can trust. SERVPRO is committed to providing the highest level of biohazard restoration to help you regain a safe and healthy environment. Our team is ready to respond 24/7 to any biohazard emergency, ensuring that your property is thoroughly cleaned and restored.

Contact us at 707-393-7890 to learn more about our biohazard restoration services or to schedule an assessment. With SERVPRO, you can be confident that your biohazard concerns are in capable and compassionate hands.

Understanding Fire Damage: A SERVPRO Perspective

6/6/2024 (Permalink)

Fire damage can be devastating, affecting not just the structure of a building but also the lives of those who inhabit it. At SERVPRO®, we understand the complexities and challenges that come with fire damage restoration. Here's a closer look at what fire damage entails and how our team can help:

• Assessment and Inspection: The first step in mitigating fire damage is a thorough assessment of the affected area. Our trained professionals carefully inspect the site to determine the extent of the damage and develop a tailored restoration plan.
• Damage Mitigation: Fire damage can lead to structural issues and compromise the safety of a building. Our team works quickly to stabilize the structure, ensuring that further damage is minimized.
• Smoke and Soot Removal: The aftermath of a fire often includes smoke and soot residue, which can be hazardous to health if not properly addressed. SERVPRO utilizes advanced techniques and equipment to remove smoke and soot particles from the air and surfaces.
• Odor Removal: Lingering odors from a fire can be persistent and unpleasant. Our team employs specialized deodorization techniques to eliminate odors, leaving the space smelling fresh and clean.
• Cleaning and Restoration: Once the initial cleanup is complete, our team focuses on restoring the property to its pre-fire condition. This includes repairing damaged structures, cleaning contents, and ensuring that the space is safe for occupancy.
• Insurance Coordination: Dealing with insurance claims can be overwhelming, especially in the aftermath of a fire. SERVPRO works closely with insurance companies to streamline the claims process and ensure that our clients receive the coverage they are entitled to.
• 24/7 Emergency Response: Fires can occur at any time, which is why we offer round-the-clock emergency response services. Our team is always ready to respond swiftly to mitigate further damage and begin the restoration process.

The SERVPRO Advantage in Fire Damage Restoration

At SERVPRO Team Cox, we pride ourselves on offering comprehensive fire damage restoration services that go beyond mere cleanup. Our holistic approach ensures that every aspect of the restoration process is handled with the utmost care and professionalism. Here’s why choosing SERVPRO for fire damage restoration is the best decision:

Expertise and Experience: Our team comprises highly trained professionals who have extensive experience in dealing with fire damage. We continuously update our knowledge and skills to stay ahead of the latest industry standards and practices.

State-of-the-Art Equipment: We use advanced equipment and technology to expedite the restoration process. From industrial-grade dehumidifiers and air movers to cutting-edge ozone generators for odor removal, we have the tools necessary to handle even the most severe fire damage.

Personalized Service: Every fire damage situation is unique, and we treat it as such. Our personalized approach ensures that we address the specific needs and concerns of each client, providing customized solutions that effectively restore their property.

Health and Safety Focus: The health and safety of our clients and employees are our top priorities. We adhere to strict safety protocols and use eco-friendly products to ensure a safe and healthy environment during and after the restoration process.

Comprehensive Cleanup: Beyond visible damage, fires often leave behind hidden issues such as water damage from firefighting efforts, smoke damage in hidden areas, and compromised structural integrity. Our comprehensive cleanup process addresses all these aspects, ensuring no detail is overlooked.

Emotional Support: We understand that experiencing a fire can be a traumatic event. Our compassionate team provides emotional support and guidance throughout the restoration process, helping clients navigate this difficult time with confidence and reassurance.

Continuous Communication: Keeping our clients informed every step of the way is crucial. We maintain open lines of communication, providing regular updates on the progress of the restoration and addressing any concerns promptly.

At SERVPRO Team Cox, we believe in restoring not just properties but also the peace of mind of our clients. Fire damage can be overwhelming, but with our expert team on your side, recovery is within reach. Trust us to bring your property back to life with our professional fire damage restoration services.

Steps to Take Immediately After Fire Damage

Experiencing fire damage can be disorienting, but taking immediate action can help mitigate further damage and begin the recovery process. Here are essential steps to take right after a fire:

1. Ensure Safety: Your safety and that of your family or employees are the top priority. Avoid re-entering the property until it has been deemed safe by fire officials.
2. Contact SERVPRO: Reach out to SERVPRO Team Cox immediately. Our 24/7 emergency response team will quickly arrive on-site to assess the damage and start the restoration process.
3. Secure the Property: If it's safe to do so, secure your property to prevent further damage or theft. Our team can help board up windows and doors and provide temporary fencing if necessary.
4. Document the Damage: Take photos and videos of the damage for insurance purposes. This documentation will be crucial when filing your insurance claim.
5. Notify Your Insurance Company: Contact your insurance provider to report the fire damage. SERVPRO Team Cox can assist with the claims process, providing detailed reports and working directly with your insurance adjuster.
6. Salvage Important Items: If possible, carefully remove undamaged items and valuables from the property. SERVPRO can help with inventory and pack-out services to ensure your belongings are safe and secure during the restoration process.

Preventing Fire Damage in the Future

While it's impossible to eliminate all fire risks, there are proactive steps you can take to reduce the likelihood of fire damage:

• Install Smoke Alarms: Ensure that smoke alarms are installed in key areas of your property, including kitchens, bedrooms, and hallways. Test them regularly and replace batteries as needed.
• Maintain Electrical Systems: Have a licensed electrician inspect your wiring, outlets, and appliances regularly to prevent electrical fires. Avoid overloading outlets and using damaged cords.
• Practice Fire Safety: Develop and practice a fire evacuation plan with your family or employees. Ensure everyone knows how to use fire extinguishers and where to find them.
• Store Flammable Materials Safely: Keep flammable materials, such as chemicals, gasoline, and cleaning supplies, in proper containers and away from heat sources.
• Clean Chimneys and Fireplaces: Regularly clean and inspect chimneys, fireplaces, and wood stoves to prevent the buildup of flammable creosote.

Conclusion

Fire damage can be a life-altering event, but with the right support, recovery is possible. SERVPRO Team Cox is dedicated to providing top-tier fire damage restoration services, helping you rebuild and restore with confidence. From immediate response and thorough cleanup to personalized care and continuous communication, we are here to guide you every step of the way.

Remember, taking preventive measures can significantly reduce the risk of fire damage. Stay vigilant, practice fire safety, and ensure your property is well-maintained. In the event of a fire, trust SERVPRO Team Cox to be your reliable partner in restoration, helping you reclaim your space and peace of mind.

For comprehensive fire damage restoration services and expert support, contact SERVPRO Team Cox at 704-393-7890 today.

Understanding Storm Damage and Flooding: SERVPRO's Guide to Recovery

5/29/2024 (Permalink)

Storms are natural events that can have devastating effects on homes and businesses. At SERVPRO Team Cox, we understand the anxiety and stress that comes with severe weather, especially when it leads to significant water damage. Our team of professionals is dedicated to helping you navigate the aftermath of storm damage and flooding, ensuring your property is restored to its pre-damage condition as quickly as possible.

The Impact of Storm Damage and Flooding

Storm damage can come in many forms, from high winds tearing off roofs to heavy rains causing flash floods. One of the most severe consequences of storms is flood damage. When water infiltrates your home or business, it can cause extensive damage to structures, electrical systems, and personal belongings. Here are some of the common issues caused by storm damage and flooding:

• Structural Damage: Heavy winds and water can compromise the integrity of buildings, leading to weakened foundations, walls, and roofs.
• Water Contamination: Floodwaters often carry contaminants such as sewage, chemicals, and debris, posing health risks and complicating the cleanup process.
• Mold Growth: Moisture from flood damage can lead to mold growth within 24-48 hours, affecting indoor air quality and health.
• Electrical Hazards: Water intrusion can cause electrical systems to short-circuit, increasing the risk of fires and electrocution.
• Property Loss: Personal belongings, furniture, and important documents can be destroyed by floodwaters, leading to significant financial and emotional distress.

SERVPRO's Comprehensive Storm Damage Restoration Services

At SERVPRO Team Cox, we offer a wide range of services to address all aspects of storm damage and flooding. Our team is equipped with the latest technology and training to handle even the most challenging situations. Here’s how we help:

1. Emergency Response: We provide 24/7 emergency services to quickly respond to storm damage and flooding incidents. Our rapid response team assesses the damage and starts the mitigation process immediately.
2. Water Removal and Drying: Utilizing powerful pumps and industrial-grade dehumidifiers, we remove standing water and dry affected areas to prevent further damage and mold growth.
3. Cleaning and Sanitizing: We thoroughly clean and sanitize all affected areas, ensuring that any contaminants brought in by flood damage are eliminated.
4. Mold Remediation: Our mold remediation specialists identify and remove mold growth, restoring healthy indoor air quality and preventing future outbreaks.
5. Restoration and Repairs: From minor repairs to major reconstruction, our team is capable of restoring your property to its pre-damage state. We work with insurance companies to make the claims process as smooth as possible.

Why Choose SERVPRO?

Choosing SERVPRO® for your storm damage and flood damage restoration needs means partnering with a company that is committed to excellence and customer satisfaction. Here’s why we stand out:

• Experience and Expertise: With decades of experience in disaster recovery, our technicians are highly trained and certified to handle all types of storm damage.
• Advanced Technology: We use state-of-the-art equipment and techniques to ensure efficient and effective restoration.
• Comprehensive Services: From initial assessment to final repairs, we offer a full spectrum of services to address all aspects of storm damage and flooding.
• Customer Focus: We understand the emotional toll of storm damage and flooding. Our compassionate team provides support and guidance throughout the restoration process, keeping you informed every step of the way.

Preparing for Future Storms

While we can't control the weather, we can take steps to minimize the impact of future storms and flooding. Here are some tips to help you prepare and protect your property:

Maintain Your Property: Regularly inspect and maintain your roof, gutters, and downspouts to ensure they are in good condition and can handle heavy rainfall.

Install Flood Barriers: Consider installing flood barriers or sandbags around your property to prevent water from entering your home or business.

Elevate Utilities: Raise electrical appliances, heating systems, and other utilities above potential flood levels to reduce the risk of damage.

Create an Emergency Plan: Develop an emergency plan for your family or employees, including evacuation routes and emergency contacts.

Review Insurance Coverage: Ensure that your insurance policy covers storm damage and flood damage. Consider adding additional coverage if necessary.

Keep Important Documents Safe: Store important documents and valuables in waterproof containers and keep them in a safe, elevated location.

SERVPRO: Your Partner in Recovery

At SERVPRO Team Cox, we are dedicated to being your trusted partner in the face of storm damage and flooding. Our comprehensive approach to disaster recovery ensures that every aspect of the restoration process is handled with care and precision. From emergency response to final repairs, we are here to support you every step of the way.

Real Stories from SERVPRO Clients

To give you a clearer picture of how SERVPRO can assist you during storm damage and flooding incidents, here are some real-life examples of our work:

Case Study 1: Residential Flood Damage

A severe storm caused significant flooding in a Charlotte neighborhood, leading to extensive water damage in many homes. One homeowner, overwhelmed by the situation, contacted SERVPRO for help. Our team responded quickly, extracting water, drying the affected areas, and sanitizing the home to prevent mold growth. We worked closely with the homeowner's insurance company, ensuring a smooth claims process. The homeowner was able to return to a safe, dry, and restored home in just a few days.

Case Study 2: Commercial Storm Damage

A commercial property in Columbia suffered severe storm damage, including roof leaks and flooding. The business owner was concerned about the impact on their operations and potential health risks to employees. Our team quickly assessed the damage, performed necessary repairs, and implemented advanced drying techniques to prevent further issues. The business was able to resume operations with minimal disruption, thanks to our efficient and effective restoration process.

Stay Informed and Prepared

Stay connected with SERVPRO to receive the latest tips and information on storm damage prevention and recovery. Follow us on social media, visit our website for valuable resources and updates.

Final Thoughts

Storm damage and flooding can be overwhelming, but you don't have to face it alone. SERVPRO is here to provide expert guidance, professional restoration services, and unwavering support throughout the recovery process. Our goal is to help you restore your property and regain your peace of mind.

Contact SERVPRO Today

Don't wait for disaster to strike before taking action. Reach out to SERVPRO at 704-393-7890 now to learn more about our storm damage and flood damage restoration services. Let us be your trusted partner in recovery, ensuring your property and life get back on track as quickly and smoothly as possible.

For immediate assistance, call SERVPRO Team Cox at 704-393-7890. We are available 24/7 to respond to your emergency needs.

Mold Remediation in the Carolinas: A SERVPRO Perspective

5/22/2024 (Permalink)

Mold can be a silent invader, creeping into homes and businesses in the Carolinas with alarming stealth. At SERVPRO® Team Cox, we understand the unique challenges our climate poses and are committed to providing top-notch mold remediation services to keep your property safe and healthy.

Understanding Mold Remediation

Mold remediation is the process of identifying, containing, and removing mold from a structure. It goes beyond mere cleanup; it addresses the underlying causes to prevent future mold growth. Here in the Carolinas, with our humid climate, mold can become a persistent issue if not properly handled.

Key Steps in Our Mold Remediation Process:

• Inspection and Assessment: We begin with a thorough inspection to determine the extent of the mold infestation. Our team uses advanced equipment to detect mold even in hidden areas.
• Containment: To prevent the spread of mold spores, we set up containment barriers and use negative air pressure.
• Air Filtration: High-efficiency air scrubbers and HEPA vacuums capture mold spores out of the air.
• Removing Mold and Mold-Infested Materials: Depending on the extent of the damage, we may need to remove drywall, insulation, and other materials that cannot be salvaged.
• Cleaning and Sanitizing: We use specialized cleaning agents and techniques to sanitize and deodorize the affected areas.
• Restoration: Once the mold remediation process is complete, we restore your property to its pre-mold condition, including any necessary repairs and reconstruction.

Why Choose SERVPRO Team Cox for Mold Remediation?

Our team at SERVPRO Team Cox is highly trained and certified in mold remediation. We adhere to the highest industry standards to ensure the safety and satisfaction of our clients. Here’s why we are the preferred choice in the Carolinas:

• Experience and Expertise: With years of experience in mold remediation, we have the knowledge and skills to handle any situation, from minor mold issues to extensive infestations.
• Advanced Equipment and Techniques: We invest in the latest technology and continuous training to provide the best mold remediation services available.
• Customer-Centric Approach: We prioritize clear communication and work closely with you throughout the mold remediation process, keeping you informed every step of the way.
• Local Understanding: As a local business, we understand the specific mold challenges faced by residents and businesses in the Carolinas. Our tailored approach ensures effective and lasting solutions.

Preventing Mold Growth in the Carolinas

While mold remediation is essential when an infestation occurs, preventing mold growth in the first place is equally important. The Carolinas' humid climate can make mold prevention challenging, but with the right steps, you can protect your property.

Tips for Mold Prevention

Control Humidity Levels: Keep indoor humidity below 60%. Use air conditioners and dehumidifiers, especially in basements and other damp areas.

Proper Ventilation: Ensure your home or business is well-ventilated. Use exhaust fans in bathrooms, kitchens, and laundry rooms to reduce moisture.

Fix Leaks Promptly: Repair any leaks in your roof, walls, or plumbing immediately to prevent mold from having the moisture it needs to grow.

Use Mold-Resistant Products: When building or renovating, consider using mold-resistant drywall, insulation, and paint.

Regular Cleaning: Clean and disinfect surfaces prone to mold growth, such as bathroom tiles and kitchen counters, regularly.

Monitor Humidity and Temperature: Use hygrometers and thermostats to monitor and control the environment inside your property.

SERVPRO Team Cox: Your Partner in Mold Prevention

At SERVPRO Team Cox, we not only provide mold remediation but also offer advice and services to help you prevent mold growth. Our team can conduct moisture assessments and recommend solutions tailored to your property’s needs. By taking proactive measures, you can reduce the likelihood of mold becoming a problem.

Mold issues can be daunting, but you don’t have to face them alone. SERVPRO Team Cox is your reliable partner for both mold remediation and prevention in the Carolinas. We combine our extensive experience with a commitment to customer satisfaction to deliver the best results.

Why Mold Remediation Matters

Effective mold remediation is more than just a quick fix; it’s about ensuring a healthy living and working environment. Mold can affect indoor air quality and the overall safety of a building. By choosing SERVPRO Team Cox, you’re investing in the long-term health of your property and its occupants.

Remember, when it comes to mold remediation, acting swiftly and efficiently is key. The sooner you address a mold problem, the less damage it can cause and the easier it is to remediate.

Frequently Asked Questions about Mold Remediation

Q: How can I tell if I have a mold problem? A: Common signs of mold include musty odors, visible mold growth, and water damage. If you suspect mold, it's best to have a professional inspection to confirm and assess the extent of the issue.

Q: Is mold remediation expensive? A: The cost of mold remediation varies depending on the extent of the infestation and the damage. SERVPRO Team Cox provides detailed estimates and works with your insurance provider to properly remediate the mold.

Q: How long does mold remediation take? A: The duration of mold remediation depends on the size and severity of the infestation. Most projects can be completed within a few days to a week. SERVPRO Team Cox provides a detailed timeline during the initial assessment.

Contact Us for Expert Mold Remediation

Mold problems can escalate quickly, affecting the health of your family or employees and the integrity of your property. Don't wait until it's too late. Contact SERVPRO Team Cox for professional mold remediation services tailored to your needs.

The Importance of Timely Mold Remediation

Ignoring mold issues can lead to serious health problems and structural damage. Mold can exacerbate allergies, cause respiratory issues, and compromise the integrity of your property. That’s why timely mold remediation is crucial. At SERVPRO Team Cox, we respond quickly to mold emergencies, minimizing the damage and reducing the risk of long-term problems.

Our Promise to You

• Professionalism: We handle each mold remediation project with the utmost professionalism, respecting your property and your time.
• Transparency: We keep you informed at every step of the mold remediation process, providing clear explanations and detailed reports.
• Customer Satisfaction: Your satisfaction is our top priority. We work diligently to ensure that your mold issues are resolved effectively and efficiently.

Mold remediation is a critical service for maintaining a healthy and safe environment. SERVPRO Team Cox provides comprehensive, efficient, and effective mold remediation services. Trust us to handle your mold issues with professionalism and care, ensuring peace of mind for you and your family or business.

If you suspect mold in your property, don’t wait. Contact SERVPRO Team Cox at 704-393-7890 today for expert mold remediation services. We’re here to help.

The Ultimate Guide to Water Damage Restoration: What You Need to Know

5/16/2024 (Permalink)

Water damage is a pervasive and potentially catastrophic issue that homeowners and property managers must address promptly and effectively. Whether caused by a burst pipe, a leaking roof, or a natural disaster, water damage can wreak havoc on your property's structure and pose health risks if not dealt with swiftly and professionally. Our team of experts at SERVPRO® Team Cox have outlined the essential steps involved in professional water damage restoration. In this comprehensive guide, we'll delve deep into the causes of water damage, the intricate water damage restoration process, and proactive steps you can take to prevent future water damage.

Causes of Water Damage

Water damage can arise from various sources, including:

1. Leaky Pipes and Plumbing: Over time, pipes can deteriorate or become damaged, leading to leaks that can go undetected for extended periods, causing significant damage.
2. Appliance Malfunctions: Dishwashers, washing machines, and water heaters are common culprits of water damage when they malfunction or develop leaks.
3. Roofing Issues: Damaged or poorly maintained roofs can allow water to seep into your home, leading to water damage in the attic, ceilings, and walls.
4. Natural Disasters: Floods, hurricanes, and heavy rainfall can overwhelm your property's drainage systems, leading to flooding and extensive water damage.
5. Sewage Backup: Sewer lines can become blocked or damaged, causing sewage to back up into your home, creating a hazardous and damaging situation.

The Water Damage Restoration Process

The water damage restoration process is complex and typically involves the following steps:

1. Assessment: Trained professionals assess the extent of the damage, identify the source of the water, and develop a comprehensive restoration plan.
2. Water Extraction: Specialized pumps and vacuums are used to remove standing water from your property to prevent further damage and mold growth.
3. Drying and Dehumidification: Industrial-grade dehumidifiers and air movers are employed to remove moisture from the air and surfaces, ensuring thorough drying.
4. Cleaning and Sanitizing: Affected areas and belongings are cleaned and sanitized to prevent mold, bacteria, and other contaminants from spreading.
5. Restoration: The final step involves restoring your property to its pre-damage condition, which may include repairing or replacing damaged materials such as drywall, flooring, and insulation.

Preventing Water Damage

While some causes of water damage are unavoidable, there are proactive measures you can take to minimize the risk:

1. Regular Maintenance: Regularly inspect your plumbing, appliances, and roofing for leaks and damage, and address any issues promptly.
2. Proper Drainage: Ensure that your gutters and downspouts are clear and directing water away from your property's foundation.
3. Sump Pump Installation: Consider installing a sump pump in your basement or crawl space to prevent flooding.
4. Water Usage Monitoring: Keep an eye on your water bill for any unexplained increases, which could indicate a hidden leak.
5. Insurance Coverage: Make sure you have adequate insurance coverage for water damage to help cover the cost of restoration and repairs.
6. Foundation Maintenance: Inspect your home's foundation regularly for cracks or weaknesses that could allow water to seep in. Repair any issues promptly to prevent water damage.
7. Landscaping Considerations: Ensure that the ground around your home is sloped away from the foundation to prevent water from pooling around your home's perimeter.
8. Proper Insulation: Adequate insulation in your home can help prevent pipes from freezing and bursting during cold weather, reducing the risk of water damage.
9. Monitor Indoor Humidity: Use a hygrometer to monitor indoor humidity levels and use a dehumidifier if necessary to keep humidity levels below 60% to prevent mold growth.
10. Regular Roof Inspections: Schedule regular inspections of your roof to check for damage, missing shingles, or other issues that could lead to leaks and water damage.

The Importance of Professional Restoration Services

While it may be tempting to tackle water damage restoration on your own, it's crucial to enlist the help of a professional restoration company. Professional restoration services have the expertise, equipment, and resources necessary to handle water damage effectively and efficiently, reducing the risk of further damage and ensuring that your property is restored to its pre-damage condition.

Choosing a Water Damage Restoration Company

When selecting a water damage restoration company, consider the following factors:

• Experience and Expertise: Choose a company with a proven track record of successfully handling water damage restoration projects.

• Certifications and Licenses: Ensure that the company is certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and licensed to operate in your area.
• Insurance Coverage: Verify that the company has adequate liability insurance and workers' compensation coverage.
• References and Reviews: Check online reviews and ask for references from past clients to ensure that the company has a reputation for providing quality service.
• Response Time: Choose a company that offers 24/7 emergency services and can respond quickly to mitigate further damage.

Water damage can have serious and long-lasting effects on your property, but by understanding the causes of water damage, taking proactive measures to prevent it, and enlisting the help of a professional restoration company when needed, you can protect your home from water damage and ensure that it remains a safe and healthy environment for you and your family. If you have suffered from water damage in your home or business, call SERVPRO Team Cox at 704-393-7890.

How to Deal with Mold in Your Home

2/5/2024 (Permalink)

Mold infestations can be a distressing discovery for homeowners. As a professional restoration company, we understand the importance of dealing with mold effectively. In this blog post, we'll provide you with a step-by-step guide, from a restoration company's perspective, on how to address and remove mold from your home.

Step 1: Identify the Source

Before you can effectively deal with mold, it's crucial to identify the source of moisture that is allowing it to thrive. Mold requires moisture to grow, so addressing the underlying issue is the first step. Common sources include leaks, poor ventilation, and water damage.

Step 2: Isolate the Area

To prevent mold spores from spreading to other parts of your home, isolate the affected area. Seal off the space using plastic sheeting and tape. Additionally, consider using an air purifier with a HEPA filter to capture airborne spores.

Step 3: Remove Contaminated Materials

Any porous materials that have been contaminated with mold, such as drywall or insulation, should be removed and properly disposed of. Mold can penetrate these materials, making thorough cleaning impossible.

Step 4: Clean and Disinfect

Use an appropriate cleaning solution to scrub non-porous surfaces where mold is present. After cleaning, use a disinfectant to kill any remaining spores. Ensure the affected area is completely dry.

Step 5: Repair the Source of Moisture

To prevent mold from returning, address the source of moisture. Repair leaks, improve ventilation, and make any necessary structural repairs to ensure that the area remains dry.

Step 6: Consider Professional Help

Mold removal can be a complex and labor-intensive process. If the infestation is extensive or if you have health concerns, it's advisable to seek professional help. Our teams have the expertise and equipment to handle large-scale mold remediation.

Mold removal is a task that should be taken seriously. Following the steps outlined above can help you effectively address mold infestations and create a safe and healthy living environment for you and your family. Call us at SERVPRO today to ensure that you get back to normal as soon as possible, like it never even happened.

Minimize Home Damage during Storm Season

6/12/2023 (Permalink)

Prepare your home for summer storms.

Storm season is upon us, which can make property owners feel unsettled and vulnerable. As someone once said, “Confidence comes from being prepared.” Perhaps you, too, lack the confidence of being prepared. As neighbors in your community, we want to help instill confidence that you’ve done everything possible to protect your home before the storm hits. As emergency responders for over two decades, we want to keep you informed by sharing our firsthand insight. Believe us- we’ve seen storm damage of all shapes and sizes. Either way, our #1 goal is for you to be able to enjoy your home as if it never happened! 

So, how can you prepare? To ease any storm’s impact, we’ve compiled our go-to storm preparation recommendations just for you. Follow these tips to help reduce potential storm damage on your property and surrounding areas. You can thank us later. ;)

Storm Preparation 101:

1. Look up. What trees and limbs are hanging over your property? Be sure dead or loose limbs are clear and trees trimmed. Also, look for trees with visibly shallow root systems and make sure nothing is within falling distance should the roots become saturated and the tree uproots.
2. Look out. What is on your patio or lawn that could be blown by high winds? Make sure that any fences are secured, furniture anchored, and loose items are stored properly.
3. Look around. Is the perimeter of your house secure? Are gutters draining properly? If not, be sure to clean out the debris to ensure proper drainage. Are windows and doors protected? If they appear vulnerable, consider covering them with plywood or installing storm shutters and even heavy-duty hardware.
4. Look inside. Are the floors clear of belongings? Ensure books, electronic devices, photographs, and more are stored off the ground and not lying on the floor to incur potential water damage. Be sure to have a collection of drying materials (towels, rags, etc.) should you need to dry water quickly until help arrives. Also, make sure to have a proper stash of emergency items according to the CDC recommendations: https://www.cdc.gov/disasters/hurricanes/index.html
   
5. Look at your phone. Who do you have stored in your contacts to call should any damage occur? Important numbers to have stored include friends and family, fire and police departments, health care providers and hospitals, local emergency management offices, utility companies, the American Red Cross, and emergency restoration and clean-up service of choice (three cheers for SERVPRO!). The #1 thing to remember is that a fast response will lessen the damage, reduce further damage and minimize costs. 

Should any damages occur beyond your control, don’t forget that we’re your neighbors and already in the area. Our team can respond 24/7 to your storm damage restoration needs, call us - the locally owned and operated, certified professionals: SERVPRO of NW Charlotte, Lincoln County, Southern, and NE Gaston County.

We are available 24 hours a day, seven days a week, and dedicated to responding immediately. The quicker you call us, the quicker your home can return to normal.

What homeowners should know about flood insurance in North Carolina

6/5/2023 (Permalink)

Does your home insurance cover Water Damage?

Are you Covered?

Am I Covered? The first question homeowners or renters ask themselves after suffering water damage - whether it’s flooding caused by a significant storm or brought on by firefighting efforts. And following a disaster or emergency, the insurance claims process can add more stress to an already overwhelming situation. 

Fortunately, there’s a local resource to restore your home and help you navigate the insurance process: SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County. No property damage restoration project is too large for our highly trained and certified professionals, and we’re a preferred vendor for many insurance companies. 

Adjusters understand SERVPRO’s goal is to provide customers with the best service (and peace of mind!) possible as we all work together. Our professionals provide 24-hour emergency response, quickly identify and mitigate damage, assess the loss, restore the damage, and develop a thorough electronic case file for customers and adjusters.  

However, long before a disaster or emergency strikes, homeowners should understand the ins and out of their insurance policies so there are no surprises about what is - and what’s not - covered. Below are some North Carolina Department of Insurance responses to seven commonly asked questions about flood insurance.

1. Does my policy cover flood damage to my home and its contents?

Unfortunately, homeowner, renter, and tenant policies specifically exclude coverage for water damage due to flood, which is considered an “excluded peril.” Homeowners may purchase a separate flood insurance policy through the federal government. Note: Flood insurance isn’t just for properties in particular flood hazard areas; nearly 30 percent of flood insurance claims are for properties outside floodplains.

2. What is the National Flood Insurance Program (NFIP)?

In 1968, the federal government established NFIP. The Federal Insurance Administration, which is part of the Federal Emergency Management Agency, administers the program. NFIP makes flood insurance available to property owners in communities that help reduce further flood losses by adopting and enforcing floodplain management ordinances. Property owners must be within a city, township, or county participating in the NFIP by enforcing floodplain management standards. You only need to live in a participating jurisdiction - not in a flood plain - to be eligible to purchase flood insurance.

3. Am I covered for sewage backup in my basement if I added an endorsement to my homeowner’s policy?

Standard homeowner policies don’t cover water damage due to backup of sewer or sump pump; however, many companies will sell this coverage through a separate endorsement or addition to the basic policy.

4. If there’s seepage in my basement, do I have water damage coverage for the contents?

Standard homeowner policies don’t cover water damage caused by seepage through basement walls or floors, and there isn’t an endorsement available for this type of water exposure.

5. If I purchased special coverage for some of my personal property and then added it to my homeowner’s policy, are those items covered for flood?

Personal property items you can schedule for coverage in an endorsement to a standard homeowner or tenant policy include Jewelry, computers, cameras, musical instruments, silverware, golf equipment, fine arts, postage stamps, and rare collectibles.

6. Is there coverage for the fire damage on my flooded property?

Standard homeowner policies exclude flood as a covered cause of loss; however, it gives back coverage for fire, explosion, and theft in the event of a flood.

7. Receding flood waters left debris all over my property. Is debris removal covered?

Standard homeowner policies provide a certain amount for debris removal, but only if covered peril causes the loss. Since flood is not a covered peril, there would be no coverage.

Water damage cleanup and restoration

SERVPRO is locally owned and operated and is part of the Mecklenburg, Lincoln and Gaston communities. Our water damage repair and restoration technicians are employees, not contractors. They use advanced water damage inspection and extraction equipment to find and remove moisture quickly. To learn more, call us anytime at (704) 393-7890 or request help online.

Is Your Home Winter Ready?

1/11/2023 (Permalink)

Get Your Home Winter Ready

For those who live in the Charlotte area where weather events are typically mild, winter isn’t a season as much as it is a time for celebration. But friendly forecasts aside, as we move into the coldest months of the year, the city will still get its fair share of precipitation - whether it’s rain, snow, sleet or hail. 

We’ll also experience a fluctuation in temperatures and an increase in days that dip into the low 30s and even below freezing - making it critical to get your home winter-ready. After a snow or ice storm, our restoration specialists see the aftermath firsthand: water damage caused by a burst pipe, gaping roof holes from falling trees, mold infestations in fireplaces, and smoke damage from a Christmas tree that went up in flames. 

With so many North Carolinians spending more time at home than ever, we want to help you and family stay safe and warm, as well as protect your home from damage (both inside and out) all winter long. Just as Santa knows well the value of making a list and checking it twice, so should homeowners. The time to start winterizing is now - before the first storm or harsh weather event hits. Fortunately, you can DIY most of these home protection recommendations.

Indoor winterization tips

• Use pipe foam to insulate your pipes, especially those warm to the touch.
• Check and repair any attic, garage or shed leaks. 
• Seal any water pipe or hose leaks.
• Be sure the temperature hot water tank is set safely, and clean your dryer vents. 
• Seal the top of your fireplace if you don’t plan to use it during the winter. 
• Change the batteries on any smoke and carbon monoxide detectors and make sure the equipment is working correctly. 
• Replace filters throughout your house and open heating system vents. 
• Flush your water heater to let any sediment run out.
• Install window insulation film and weather-stripping tape around doors and windows. For a quick fix, use a rolled-up towel or blanket to keep under door drafts at bay. 

Outdoor winterization tips

• Clean your downspouts and gutters of any debris, twigs, leaves, nuts or rocks so ice can’t build up and clog them.
• Trim tree limbs around your home. When weighed down from wet snow or an ice storm, they can break or fall, causing damage to your roof, home, car or fence.
• Fill any siding and window cracks or gaps with caulk. 
• Take out any window AC units and remove any debris, branches or leaves around your air conditioner condenser.
• Drain and disconnect hoses and turn off your sprinklers. If your pipes aren’t frost-proof, turn off the water valve by the spigot.  
• Move outdoor furniture, grills and propane tanks away from the elements, or wrap them in tarps and bungee cords to keep them secure outside. 
• Remove any moss or vegetation from your roof.

24/7 water damage and restoration assistance

American travel writer Paul Theroux said, “Winter is a season of recovery and preparation.” Unfortunately, sometimes preparedness is still no match for Mother Nature’s wrath or other cleaning or restoration emergencies. If that happens, you can rest assured our team is just a phone call away. 

Although SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our water damage and restoration experts are employees, not contractors, which means our team can respond faster to emergencies with a proven water damage restoration process and the most advanced technology and equipment. For questions, contact us anytime at (704) 393-7890 or request help online.

It's Time to Winterize Your Home

12/6/2022 (Permalink)

Winterize Your Home

As temperatures are now cooler, have you taken the opportunity to make sure your home is effectively winterized? Winterization is not only the process of preparing and protecting a home or building from potentially freezing temperatures but also protecting it from the effects that such freezing temperatures could have including pipe bursts and water damage. Most structures are built to withstand the typical temperatures in which they reside. However, cold temperatures over a while can still test the ability to withstand such elements. 

Make sure you’ve completed these quick and easy recommendations to prevent a temperature-related disaster.

1. Turn up the inside heat temperature by a few degrees. Even though this may raise your utility bill a few dollars, it will save you the potentially large expense of disaster recovery.
2. If the weather is calling for freezing temperatures, be sure to turn any sink, bath, and outside faucets to a drip to prevent them from freezing.
3. Also if there is going to be freezing temperatures, open cabinets underneath sinks so that the heat can keep the pipes warm. You can also wrap your pipes in insulation for an extra measure of protection.
4. Whether your home or business is occupied or empty, never completely turn off the heat. To prevent freezing or other damage, buildings need to be at least 55 degrees even if they are empty. 
5. If your home or business is in an older building, there is an increased risk of air drafts that allows the cold temperatures to enter. Be sure to block such drafts. Plastic winter insulation kits are available for drafty windows. Caulk or weather stripping can also help with drafts. 
6. Make sure that your vents can flow freely without being blocked by furniture or any other obstruction.
7. Change your filters if needed to ensure your heat is working properly. Heat that is working improperly can be a risk for fire, carbon monoxide, and more.
8. Make sure your fans are reversed to a clockwise rotation for them to rotate the warm air towards the ceiling downward and into the room. 
9. Be sure your gutters are free of leaves and any other blockages. Otherwise, excess water can freeze and cause unwanted damage to your property including water falling down the side of the house and saturating the ground around your foundation, along the walls, and in your basement. Also, Ice dams could cause major water damage to your roof, siding, and inside your walls.
10. Replace any loose shingles on your roof. If the roof is exposed to rain or snow, your home is subject to water damage. 

By taking these measures now, your property will be winter-ready for the elements of the season before disaster strikes.

However, should you suffer damages, we are available 24/7 - Call us at 704-393-7890.

House covered in scarf and toboggan

SERVPRO is Available 24/7 to Help you Restore Your Home After a Fire.

5/31/2022 (Permalink)

Home Fire in Charlotte NC

Most homeowners in Charlotte know that repairing and restoring their home after a fire takes time. The flames, smoke, and extinguishing agents left behind by the fire and first responders can leave your home in disarray. Do not let the mess intimidate you; instead, call a company certified to handle these situations.

Only a professional group can help mitigate your loss as it helps you salvage, remove, and restore your home and your personal belongings.

For our Charlotte and Mecklenburg County neighbors, fire damage restoration is a phone call away. Our SERVPRO team is available around the clock because we recognize that emergencies happen day and night. Our Green Fleet is ready to spring into action, assess the incident's impact, and create an action plan for your home. Our goal is to erase this disruption from your life by doing a conscientious and thorough job of restoring your home.

How do I decide what to keep and what to remove after a fire?

Looking at the soot sitting on your furniture, books, and decor may leave a hopeless feeling in your heart, but don't jump to conclusions until you consult our Damage Restoration experts. Our team has the expertise and solutions to restore documents, electronics, and flooring, among others. Fires also leave behind an acrid smell, which our team can address as well. 

Our team at SERVPRO of Northwest Charlotte is here to help when you need it the most. Call us at (704) 393-7890 when disaster strikes and let us help you make your home, "Like it never even happened." 

Flood Damage and Water: What's the Difference?

5/31/2022 (Permalink)

Woman in Charlotte NC home who is calling Water Damage Restoration Company.

Is it Flood Damage or Water Damage? 

Mitigation and restoration after water damage occurs is not the only piece of the water damage puzzle. When water causes damage, an insurance claim should be made as soon as possible.

Filing an insurance claim because of water damage can be complicated. The first step is knowing the difference between a flood damage claim and water damage. This information is crucial to the homeowner because it determines what is covered and what is not.

The distinction between a flood damage claim and a water damage claim is best be defined by (FEMA) the Federal Emergency Management Agency’s flood definition. According to FEMA, a flood is a general and temporary condition of partial or complete inundation of two or more acres and two or more properties of normally dry land.

To make it simple, if the water that caused the damage occurred from a natural source and any neighbors are experiencing the same water issues, its generally flood damage. According to FEMA, flood damage can only be caused by overflow of inland or tidal waters, unusual and rapid accumulation or runoff of surface waters from any source, mudflow, or collapse of land along the shore of a lake or similar body of water as a result of erosion or undermining caused by waves or currents of water exceeding anticipated cyclical levels that result in a flood.

If a flood has caused damage to your home, it is important to know if you currently have flood insurance through the National Flood Insurance Program, because home insurance companies do not offer coverage on flood damage. Having flood insurance is extremely beneficial to homeowners who think they might even have the slightest chance of being affected by a flood. The official site of the National Flood Insurance Program states that flood insurance policies cover physical damage to your property and possessions.

Everything from the actual building and its foundation to the refrigerator and the food inside of it is covered by flood insurance and will be taken into consideration when claims are filed. Flood insurance does cover basements and areas below the lowest elevated floor, but it depends on the flood zone and the date of construction. It is important to remember that flood insurance does not cover the sentimental value of any property, so be sure to remove any precious items such as photos, documents, or personal items that cannot be replaced as quickly as possible.

When water damage occurs in your home, did not originate from a natural source, and is not affecting any surrounding buildings, a water damage claim is necessary. Circumstances such as broken toilets, overflowing bathtubs,  broken pipes, and b burst water mains are all grounds for water damage claims that should be filed by contacting your homeowners insurance company.

Working through the process of filing both a water damage claim and a flood damage claim can be confusing, and seem overwhelming. 

If water damage does occur, SERVPRO of NW Charlotte can clean and restore your home to make it "Like it never even happened." Call us 24/7.

Have Fire or Soot Damage in Your Home?

5/31/2022 (Permalink)

Fire Damage Room in Charlotte NC Home.

After a home fire, owners commonly find soot on walls, ceilings, and on other materials or objects. Most wall surfaces are porous, this includes brick, painted walls, and wallpaper,. Soot consists of very fine particles that can deeply penetrate into porous surfaces. Soot can causing hard to remove stains and lingering odors throughout your home.

Generally, it's possible to remove soot from walls and ceilings, but in serious cases, it may be necessary to remove, and reinstall affected materials like drywall and wallpaper. It is recommended to, to hire a professional restoration firm to get the best outcome from soot clean up after fire damage in your residence.

SERVPRO of NW Charlotte’s fire restoration experts are trained and equipped to handle smoke, ash, and soot cleanup process quickly and effectively. We begin soot cleanup by removing most of the dry soot using commercial grade high efficiency dusters, HEPA vacuums, and cleaning equipment.

For help in removing soot from your fire damaged home, contact SERVPRO of NW Charlotte at (704) 393-7890. 

Home Water Damage typically starts in the Bathroom

5/31/2022 (Permalink)

Bathroom Water Damage

Many instances of the flooding and other water damage experienced in homes start in the bathroom. Bathrooms are a common source of water damage which can be created by overflowing toilets, overflowing sinks, under sink pipe bursts, overflowing bathtubs or water pipe leaks underneath the flooring. SERVPRO of NW Charlotte has water restoration specialists to help recover from the water damage caused by any issue in your bathroom.

Finding the Source of Water Damage

While an overflowing bathtub or toilet is never expected. Home owners are usually immediately aware when the water damage happens, unless they aren away at the time of the flood. Sometimes leaks can happen behind the walls of bathrooms that can go on for days, weeks or even months without being identified until the damage is significant. Water damage in bathrooms can cause considerable damage and mold growth. Visible issues can even go undetected if the owner is away from the home for a significant amount of time. In some cases, an unexpectedly high water bill can alert a homeowner something is wrong. Bathroom water damage of any type needs immediate professional attention.

What to Do After Your Bathroom Floods

While you’re waiting for water damage mitigation company to arrive, here are a few water damage tips:

• Remove excess water by mopping and blotting.
• Wipe excess water from furniture after removal of tabletop items and lamps.
• Remove and prop up wet cushions and upholstery.
• Remove wet area rugs..
• Turn air conditioning on for maximum drying in summer.
• Remove colored rugs from wet carpeting.
• Remove important objects to a safe, dry area.

What Happens When Water Damage Specialists Arrive

When the a water mitigation company  arrives, they get to work to immediately assess the damage. They’ll inspect the damage and make an assessment in order to rectify the situation. Next, they’ll use advanced equipment to extract the water using pumps and vacuum units to rapidly remove water from your bathroom and surrounding impacted areas, which helps prevent further water damage and mold growth.

Then comes drying and dehumidification to help prevent odors and mold from growing.

Next, they’ll clean all the restorable items and structures damaged by the water as well as sanitizing treatments to remove odors and deodorize your property.

Finally, there’s restoration - restoring your home to its pre-damage condition. Restoration might include minor repairs like replacing drywall, tile floor repair, painting, or installing new baseboards in your bathroom. More significant repairs may include tarping, boarding up, packing, and moving, or other repairs. 

SERVPRO of NW Charlotte can simplify the restoration process by handling the initial water damage mitigation and rebuilding the affected areas that will bring a building back to full functionality.

Bathrooms are a common area when it comes to water damage and flooding but choosing the best water damage restoration company can make the recovery process easier.

Contact us at (704) 393-7890to get your water damage handled quickly and professionally.

How to Locate your Home Water Shut Off Valve

5/31/2022 (Permalink)

Man adjusting home water value shutoff.

If the leak is from a sink or a toilet, it is easy to turn off the water for that line by turning the valve that is located beneath or beside the fixture.

What if you're not sure where the leak is coming from? It could be a pipe behind your wall, under your home, or somewhere that is hard to locate. In this case, you should turn off the water to the whole house. This means locating the water main shutoff. 

Do you know where the shutoff is located and could you locate it in the case of an emergency? If not, don't feel bad. Many people do not know where to locate their water and gas shut offs.

Typically, these shut offs lie on the exterior of the home around the perimeter of the building. Once you have found the shut off, make sure that all members of your household know where it is. This is exactly why we tag these main shut offs during the creation of an ERP. The quicker you are able to turn off the water, the less damage is caused. 

Once located, you can add water and gas shut off tags to the appropriate shut offs. You can add these tags as a helpful reminder if you ever have an emergency in your home. For example, if a leak happens or a pipe bursts in your home, the first thought to cross your mind should be to turn off the water. 

Next step? Call SERVPRO of NW Charlotte. 

If you experience water damage in your home, whether from a busted pipe, leaky roof, or natural occurrence, call SERVPRO of NW Charlotte at (704) 393-7890.

We are here to help 24/7.

Why Do You Need a Water Mitigation Company?

4/7/2022 (Permalink)

Should You call a Water Damage Repair Company?

Why Do You Need a Water Mitigation Company?

If you’re like most homeowners in the Charlotte area, you want to take care of home maintenance on your own. After all, who wants to pay for a repair service when you can just do it yourself? In some cases, that might be the best thing to do, but it’s also important to consult a professional restoration company when the need arises.

As a water mitigation company in Charlotte NC, potential customers can sometimes call back and decide to do the clean up themselves but many have called back with new problems. Lost time, costly do-it-yourself products, and frustration can be avoided by using a professional.

Why use a Water Damage  Restoration and Repair Company?

• Uncover hidden moisture problems. When it comes to water damage, there’s often more than meets the eyes. Materials like hardwoods and drywall, are porous, so they absorb water. Moisture can cause the materials to expand, or possibly trap moisture, allowing it to foster mold growth. A water mitigation company has the equipment to both detect and dry these materials.
  
  
• Prevent future mold growth. Mold spores are everywhere, but they don’t pose much of a threat until they are exposed to moisture. When water damage isn’t adequately addressed, it can increase the chances of mold growth. Our team can extract and dry the water, plus we apply an antimicrobial to deter mold.
  
  
• Equipment and Expertise to remove contaminated water. Not all water damage is equal. Water can occasionally be extremely contaminated (such as floodwater or sewage) and may pose health risks. In these cases, protective gear and specific processes are required for cleaning up the damage to reduce exposure. Our experienced technicians are equipped and certified to handle these situations.
  
  

Water damage can come in many different forms and it’s also important to know when things are beyond your control. No matter the situation, SERVPRO of Northwest Charlotteis here to help.

Contact us at (704) 393-7890 for 24/7 Water Damage Mitigation, Repair, and Post Damage Reconstruction.

Be Prepared with The Emergency Ready Profile

2/8/2022 (Permalink)

Business Preparedness with the Emergency Ready Profile

Did you know as many as 50% of businesses never recover following a disaster? The majority of Charlotte NC businesses that do survive had an emergency preparedness plan in place. Being fully prepared with proper planning can bring you peace of mind. When you are "Ready for whatever happens" this provides a solid level of trust with your clients and employees, so that if there is an emergency event and your business is affected by a disaster, you’ll be able to recover as quickly as possible.

By developing an (ERP) Emergency Ready Profile with SERVPRO of NW Charlotte for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

• It’s Free. We will provide an assessment of your facility at no cost to you.
  This is a high quality, digital profile with no need for you to allocate funds. This program provides exceptional value with zero cost.
   
• A Profile Document containing critical information needed in an emergency.
  In just minutes, your business can complete the profile without taking time away from current projects, but it will save a lot of time if ever needed.
   
• A Digital Guide to help you get back into your building after a disaster.
  Having a complete, updated Emergency Ready Profile can help minimize the amount of time your business is affected by a disaster by having an immediate plan of action.
   
• Establishes SERVPRO of NW Charlotte as your disaster mitigation and restoration provider. Your business will  have a go-to source with a provider recognized as the industry leader right around the corner.
   
• Identifies the line of command for authorizing restoration work to begin.
  Save time. In the case of a disaster or emergency, we can begin the work of mitigating the damage right away - which can save you time and money.
   
• Provides facility details such as electrical box and water shut-off valve locations, as well as priority areas such as entrances, exits, and priority contact information.
  Your team will be fully ready with a quick reference of who to call, what to do, and how to do it providing you with solutions in advance of an emergency situation so you’re "Ready for whatever happens."
  
  

Get Started Today

Contact us at (704) 393-7890 or email us at sp10068@SERVPROnwcharlotte.com to schedule a consultation.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is a locally owned company with national resources backed by SERVPRO® and is ready to help your business regardless of the size or scope of the damage.

Does your Business have a Disaster Plan?

2/8/2022 (Permalink)

Do you have a Disaster Plan?

If you own a business in Mecklenburg County, developing a disaster plan is a vital part of making sure you are covered in case an emergency were to arise. Having a written plan in place will help your employees stay safe in an emergency situation, keep everyone informed, and help you reopen your business quickly. There are a few key elements that can help you be certain that you are fully prepared.

Path for Building Evacuation & Staying Put 

Depending on the type of disaster you are facing, it may be necessary to evacuate while other disasters may necessitate staying in place. To be fully prepared for whatever situation your business faces, it is important to have a procedure in place regarding both of these things. 

Make sure that you have well-marked evacuation routes in the building in case employees must leave suddenly in the event of a fire or flood, and practice evacuation drills frequently so everyone knows what to do. In the event that you must stay put, pack an office emergency kit with enough food, water and medical supplies to sustain you and your staff until official help arrives. 

Effective Communication Strategy for Employees and Management

In the event of a disaster or emergency, there will likely be a lot of confusion from staff regarding what this means for the business and their livelihoods. Making sure that you and upper management have a strategy for communicating with staff will help you (most importantly) ensure everyone is safe, communicate pertinent information and keep any rumors at bay. 

Outline of the Recovery Process 

For business owners, stakeholders, and management, your livelihood is likely on the line if your business or organization has an unexpected closure.  It’s recommended that you have a recovery plan in place in advance so you can expedite your time to reopening. 

Make sure you are aware of how to start recovery, including knowing your insurance information, and preferred commercial restoration company that you will be using to mitigate damage, restore your property, and get your business reopened as quickly as possible. 

Need Assistance?

If your business has experienced a disaster, you can count on our restoration services. Contact SERVPRO NW Charlotte at (704) 393-7890  to learn more about our commercial restoration process.

Commercial Deep Cleaning: Workspaces, Office, and Facilities

1/10/2022 (Permalink)

Highly Trained Commercial Cleaning Technicians

During an unprecedented global public health issue, “disinfecting” means more than singing a 20-second tune in your head while washing your hands. With the pandemic affecting our everyday lives in some way, deep cleaning is now incorporated into our routines as part of the new normal.

This especially holds true for corporate and commercial business owners and property managers who are stepping up their sanitizing game to institute and maintain healthy and safe work environments. Proper cleaning and disinfection routines can significantly reduce or eliminate pathogens on surfaces and objects in workplaces, offices and facilities. 

Commercial Cleaning = Peace of Mind 

Business owners in Charlotte can be proactive by adopting a defensive pathogen cleaning program. With many employees now working from home and essential facilities operating with minimal staff, it’s a convenient opportunity for deep cleaning. Knowing a workspace or business has followed exposure and cleaning procedure guidelines provides peace of mind for employers, employees, vendors, clients and customers. They can feel confident the environment was thoroughly and professionally cleaned according to Centers for Disease Controls (CDC) and local authorities. 

Examples of High-Touch Surfaces

In the workplace, frequently touched surfaces are tables, hard-backed chairs, doorknobs, light switches, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls).

Other commercial spaces may include sales counters, water fountains, soda and snack machines, kitchens, break rooms and food areas, bathrooms, meeting rooms and classrooms, shelving and racks, carpets, rugs and drapes, furnaces and air conditioners, stair and escalator handrails, elevators, and playground or fitness equipment.

How Long do Pathogens Stay on Surfaces?

While the World Health Organization doesn’t know how long every virus or pathogen survives on surfaces as an infection threat. Studies suggest viruses may last on surfaces for a few hours or up to several days, depending on the surface type and the environment’s temperature and humidity level.

Commercial Cleaning Levels & Standards

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is a member of the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the certifying body for the cleaning and restoration industry. We adhere to CDC and local authority guidelines related to exposure and cleaning procedures. Our primary cleaning technique includes hand wiping surfaces and fogging, a process that uses an ultra-low volume or electrostatic sprayer to apply disinfectant to surfaces. 

Reactive Cleaning 

When someone known to have a contagious disease has been exposed to the workplace or facility, we recommend enhanced or reactive cleaning. In these cases, we customize services based on the specific needs of a facility. And, we may use a cleaning protocol developed by a third-party industrial hygienist.

Additionally, the CDC recommends opening windows and doors to increase air circulation and closing off all areas used by the infected person. Wait 24 hours (or as long as possible), then clean and disinfect offices, bathrooms, common areas, shared electronic equipment and any other areas the infected person may have used. 

Reactive Cleaning 

When someone known to have a contagious disease has been exposed to the workplace or facility, we recommend enhanced or reactive cleaning. In these cases, we customize services based on the specific needs of a facility. And, we may use a cleaning protocol developed by a third-party industrial hygienist.

Additionally, the CDC recommends opening windows and doors to increase air circulation and closing off all areas used by the infected person. Wait 24 hours (or as long as possible), then clean and disinfect offices, bathrooms, common areas, shared electronic equipment and any other areas the infected person may have used. 

24/7 Commercial Cleaning Assistance

Although SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the community. Our highly training cleaning technicians are employees, not contractors, which means our team can respond very quickly and with more resources. For questions, contact us anytime at (704) 393-7890 or request help online. 

Holiday Home Safety

12/20/2021 (Permalink)

Be safe during the holidays.

The holidays are in full swing, but before your family rolls into town, is your home really holiday ready when it comes to fire and electrical safety? The National Fire Protection Association claims that electrical issues are responsible for one in three Christmas fires. You can prevent your home from being a statistic by following these easy recommendations before the weekend.

Lights

• Double check your lights. In fact, look over each string for signs of damage including a frayed cord, defective or rusted sockets, detached connections or exposed wires. If your bulbs need to be replaced, be sure to use the same voltage in order to reduce any risk of the bulbs overheating, melting or sparking and causing a fire. If possible, be sure to use light strands that are UL listed.
• Limit the number of connected strands. Be sure not to attach more than three strings together at one time or the chances of fire will increase.

Christmas Trees

• Pay attention to location. One cause of Christmas tree fires is when a tree is located too close to a heat source such as a heat vent, fireplace, wood stove, furnace or candle(s). Make sure your tree is at least three feet from any heat source. In addition, make sure your tree is not blocking an exit in your home.
  
  
• Water daily. Be sure to water your tree daily, and take it down once it begins to dry out.

Fireplace

• Know your chimney health. If you are not certain of the safety of your chimney, it is better not to burn a fire. A nice alternative is to light candles inside the fireplace or cover logs with a safe strand of lights (see recommendations above) for a festive effect. 

• Open the flue. Before starting a fire, be sure that you have opened the flue to the chimney. 

• Remove potential fire hazards. Also before starting a fire, make sure to remove any greenery from the mantle or from around the fireplace. 

• Use a screen.  A screen will eliminate flying embers which could potentially start a fire or cause injury to a loved one or pet. 

• Throw away wrapping paper.  Reduce the urge to throw wrapping paper into the fire as it can cause an unexpected flash fire. It is better to dispose of the wrapping paper in a proper trash bag or can. 

By paying attention to these few extra details right now, you will ensure nothing steals the magic of the season for you and your loved ones.

All of us at SERVPRO of NW Charlotte wish you and your family a safe and happy holiday season. Remember that in the event of an emergency, call us 24/7 at (704) 393-7890.

Fire: Prevent House Fires: Do's and Don'ts of Grilling this Fall

9/24/2021 (Permalink)

Safe grilling can prevent home fires.

Homeowners in the Charlotte NC area love to grill, but there are many dangers that come with all the outdoor fun.

According to the National Fire Protection Association, fire departments went to an annual average of 8,900 home fires involving grills, hibachis or barbecues per year.

Here are a few ways to stay safe and prevent house fires while grilling:

Do -

1. Keep your grill at least 10 feet away from your house. Farther is even better. This includes portions attached to your house like carports, garages and porches. Grills should not be used underneath wooden overhangs either, as the fire could flare up into the structure above. This applies to both charcoal and gas grills.

2. Clean your grill regularly. If you allow grease and fat to build up on your grill, they provide more fuel for a fire. Grease is a major source of flare ups.

3. Check for gas leaks. You can make sure no gas is leaking from your gas grill by making a solution of half liquid dish soap and half water and rubbing it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

4. Keep decorations away from your grill. Decorations like hanging baskets, pillows and umbrellas look pretty AND provide fuel for a fire. To make matters worse, today's decor is mostly made of artificial fibers that burn fast and hot, making this tip even more important.

5. Keep a spray bottle of water handy. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

6. Keep a fire extinguisher within a couple steps of your grill. And KNOW HOW TO USE IT. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 911. Firefighters say many fire deaths occur when people try to fight a fire themselves instead of calling for expert help and letting the fire department do its job.

Don't -

7. Turn on the gas while your grill lid is closed. NEVER do this. It causes gas to build up inside your grill, and when you do light it and open it, a fireball can explode in your face. 

8. Leave a grill unattended. Fires double in size every minute. Plan ahead so that all of your other food prep chores are done and you can focus on grilling.

9. Overload your grill with food. This applies especially fatty meats. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

10. Use a grill indoors. People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air or it can kill you, your family and pets.

In case the you experience a house fire, call your local fire department immediately. Be sure to contact a licensed fire damage restoration company to cleanup and repair any damage to your home occurs.

Why SERVPRO for Proactive Commercial Cleaning

9/24/2021 (Permalink)

Proactive Commercial Cleaning

Being a proactive corporate and commercial business owner or property manager means taking control of a situation by causing things to happen instead of waiting to respond after things happen. This ‘staying ahead’ approach is especially critical for Charlotte-area businesses during the current coronavirus pandemic. 

For example, your office may not have been exposed, but you still want your employees and customers to feel secure. One way to maintain a healthy and safe work environment is through proactive cleaning. 

While it doesn’t prevent or protect buildings from future contamination, proactive cleaning provides peace of mind. It ensures environments are thoroughly and professionally cleaned, according to Centers for Disease Control (CDC) specifications. 

How does proactive cleaning work?

Deep cleaning and disinfecting has moved up on the list of priorities for businesses and institutions, but how does proactive cleaning work? SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston has developed a proactive cleaning and disinfection protocol based CDC specifications. 

Through years of experience in dealing with biological contaminants, we’ve identified three categories of contamination:

1. Proactive cleaning when there aren’t any confirmed coronavirus cases or known coronavirus exposure. 
2. Cleaning for possible coronavirus exposure. 
3. Reactive cleaning when there’s a confirmed coronavirus case. 

Proactive commercial cleaning goes beyond the scope of work that a regular janitorial team performs daily. It involves a facility or structure deep cleaning and disinfection -- from kitchen vents to carpets to manufacturing equipment. 

Steps may include cleaning porous and nonporous surfaces, disinfecting nonporous surfaces, cleaning and disinfecting equipment, tools and supplies, and disposing of waste.

Planning for deep cleaning 

Before conducting commercial cleaning, we ask customers for floor plans of their building or facility ahead of time. If floor plans aren’t available, our production manager will visit the location before the start of the project to determine how many people we’ll need, the best way for our team to move through the building, where we’ll start and end and if we’ll split up our team, so one group cleans the office while others take care of the warehouse. 

Having a proactive cleaning strategy in place before the work begins allows our deep cleaning experts to tackle the project efficiently and thoroughly. 

24/7 commercial cleaning assistance

SERVPRO of Northwest Charlotte is locally owned and operated as part of a national network of 1,700-plus franchises. Our deep cleaning experts are employees, not contractors, which means our team can respond very quickly and with more resources. For questions, contact us anytime at (704) 286-8720 or request help online. 

Commercial: Why Property Managers choose SERVPRO NWC for Emergencies

9/24/2021 (Permalink)

Property Managers choose SERVPRO NWC for Emergencies

Commercial: Why  Property Managers choose SERVPRO NWC for Emergencies

As the go-between for property owners and tenants, property managers have to juggle many responsibilities -- finding new tenants, fielding questions and complaints, performing inspections, overseeing landscaping and maintenance repairs, securing the property, and ensuring the building’s appearance remains tiptop. 

Fortunately, when it comes to handling fire, water and contamination cleanup emergencies, property managers have a secret weapon that’s just a phone call away: SERVPRO’s Disaster Recovery Team. 

We get it. There’s never a convenient time to clean up from fire damage, water damage or a biohazard contaminant. Every minute spent cleaning and restoring a business or property results in lost time, revenue and productivity. 

When a disaster or emergency strike, our commercial services team is ready to respond -- 24 hours a day and seven days a week -- regardless of a commercial property’s size or scope of the damage. 

Wether it’s retail to residential and manufacturing to motels, SERVPRO’s commercial services team helps make it “Like it never even happened,” so property managers can focus on their other roles.

• If a massive storm floods a mom-and-pop ice cream shop, we’ll respond immediately to tackle initial storm cleanup and damage mitigation and rebuild the affected areas. 
  
• If there’s a funky smell coming from somewhere in a 10,000-square-foot manufacturing plant, we’ll locate the source of the offensive odor and eliminate it. 
  
• If a fire sprinkler system fails during the grand opening weekend of a retail boutique, we’ll clean the property and manage the restoration process - from start to finish.   
  
• If an electrical fire breaks out in the middle of the night at a restaurant dining room, we’ll restore it to pre-fire condition -- from fire and smoke damage to odor control and upholstery and fabric cleaning. 
• If a husband and wife test positive for COVID-19 just two days after vacating their high-rise apartment, we’ll get it Certified: SERVPRO Cleaned in no time so it’s ready for the next tenant. 
  
• If an older apartment building has mold infestation from a slow roof leak, we’ll prevent it from spreading to other parts of the building and remove it through our commercial mold remediation process.

Restoring your Commercial Property After a Water Damage Event

9/24/2021 (Permalink)

Restoring your Commercial Property 24/7

Flooding and water damage events at Charlotte NC commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area.

In many instances, normal operations can continue in a temporary space while we restore your facility. We understand the importance of minimizing your business’s down time.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity.

So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need. Contact SERVPRO of Northwest Charlotte  24/7 by calling (704) 393-7890.

Top Causes of Fall Season Fires in Charlotte

9/21/2021 (Permalink)

Simple steps can help prevent fires.

Cooler weather is prime opportunity for fun and sun, but there are a few ways homeowners in Charlotte, NC can stay safe and prevent house fires.

Here are a few of the most common causes of Fires in North Carolina:

Grill Fires

In the autumn months, many people grill outdoors for various holidays and barbecue dinners. In fact, 5,700 home grill-related fires occur each year.  Grill fires happen when someone mishandles the igniting of the grill with a spark, ember, or flame. Fire hazards derive from cooking with things like coals, charcoals, or ashes. Often times there are mechanical issues with the grill like broken containers or broken pipes that can also increase the risk of fire.

Take preventative measures by checking your grill’s condition before the grilling season begins. Clean the grill, the drip pan, and anything that could have grease on it from previous barbecue dinners. Inspect each part of your barbecue to make sure everything is attached properly. Additionally, be sure you are in a grill-friendly environment free of branches, roofs or any sort of overhang when igniting the grill. Be prepared for a fire, as grease and fat are likely to catch on fire. Keep baking soda near the grill in case a grease fire breaks out.

HVAC - Air Conditioning Fires

About 2,300 residential air conditioners start fires each year. These fires are usually the result of inadequate wiring while having to deal with heavy electric loads, short circuits, or other electrical malfunctions. 

Although temperatures are cooler, your AC System has been running hard all summer long and potential issues may have been ignored while you were having summer fun. Fires are most likely to occur when it’s hottest outside—between 2 and 8 p.m, but it can happen anytime. 

Inspect your air conditioner’s wiring systems each year to prevent these types of fires. Also, find ways to use the AC less during the day. Not only will you save money, you can save your home from a potential fire. Using fans, keeping windows open during the night, and closing blinds during the day are just some ways you can keep your house cool without AC.

Arson Fires

Arson fires are the third-leading cause of fire injuries and fatalities. These fires can easily occur when the weather is dry.. It is important to properly store any flammable substances, propane tanks and even unused fireworks so they aren’t at risk of  misuse.

Smoking Fires

Smoking fires are common throughout the year. These fires start by improperly putting out cigarettes and cigars.  If you’re outside enjoying activities like camping, be careful when smoking. Keep used cigarettes off the ground, and make sure they are properly extinguished before throwing them away as nearby grass and brush can easily catch fire.

Smoke Detectors and Fire Extinguishers

Fall is a time to get out and enjoy the outdoors. Be aware of the risk of fires and prepare by having functioning fire extinguishers and checking the batteries in your smoke detectors.

We're Here to Help after a Fire

We're here for all of your fire damage restoration and repair needs.

If you find yourself faced with a fire emergency this summer, don’t hesitate to call us.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond quickly to a fire emergency at your home or property. Our highly trained technicians have the tools and expertise to get it done accurately and efficiently. 

What happens if a storm floods your property?

9/20/2021 (Permalink)

Immediate response vital to returning your property to the condition.

At SERVPRO of NW Charlotte, we understand that both storm damage and flood damage can be overwhelming. Immediate response is critical, and the emergency service that you choose for cleanup and restoration is vital to returning your property to the condition "Like it never even happened." SERVPRO professionals respond faster to any disaster and have the skilled training and specialized equipment to provide an effective and efficient action plan.

Where to Start with Storm Damage

Knowing what to do at the onset of flood damage is critical to receiving immediate response. Your immediate steps will help determine your property’s further protection and reduce the potential for irreversible damage.

If you’re wondering where to begin, follow this checklist for your steps of immediate action.

• Turn off electrical power and any natural gas sources including propane tanks. If you smell gas or feel that there may be a gas leak, turn off the main gas valve, open all windows, and leave the house immediately.
  
• Call 911. Report the flood damage to the fire and public safety authorities in addition to the local gas company.
  
  
• Contact an emergency service for cleanup and restoration. The professionals you choose matter. The quicker you call SERVPRO of NW Charlotte, the quicker we can respond. Our professionals will arrive armed with specialized equipment ranging from an infrared camera to uncover hidden moisture to robust water extraction equipment that quickens the drying process.
  
  
• Relocate important documents. Water can destroy sensitive documents. Only if you can do so safely, move your important documents as quickly as possible to a safe and dry location. If you need assistance, SERVPRO can ensure that your documents and personal belongings are secure.
  
  
• Remain evacuated from the damaged area. To remain safe from potential hazards and to help expedite restoration efforts, we recommend that you and others stay out of the damaged and restoration areas. Upon being given the all-clear to return, adhere to the advice of your trusted professionals about how to return safely.

When a storm strikes and floodwaters rise, other emergency response companies may be overrun. However, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can access the resources, as well as Disaster Recovery Teams when and if necessary.

We stand ready 24/7 to respond to your emergency, so please don’t hesitate. Call us today.

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs?

9/20/2021 (Permalink)

Why should you choose SERVPRO of NW Charlotte?

Why should you choose SERVPRO of NW Charlotte for your cleanup and restoration needs? We could go on and on about how we’re the best choice for you. However, we’ll let people just like you- perhaps even your neighbor- speak for themselves about their own unique situation.

Water Damage

“SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.”

Fire Damage

“SERVPRO has done a terrific job for my family.  Dealing with this fire was far more complicated than I thought it would be and your people have been there every step of the way.  The work is high quality, too.  Thanks for giving us our home back.” 

Mold

“I recently built a new home and the inspector said there was mold under the crawlspace.  SERVPRO met my urgent demand to inspect the property (as we are to close shortly) and provided a report.  Our SERVPRO employee could have easily told me I needed to remediate and I would have paid for it.  Instead, he very honestly told me there was no visible mold and remediation was completely unnecessary.  This is the second time I've used your services and will continue forever given the honest and quality work you provide.  Thank you for saving me thousands!!!”

Sewage Leak

“The owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.”

How can we guarantee that you will also be satisfied with choosing SERVPRO of NW Charlotte?

We set the bar high by ensuring our professionals have completed extensive training and certifications including meeting the industry standard with The Institute of Inspection Cleaning and Restoration Certification (IICRC), SERVPRO employee and franchise training, continuing education courses on emergency mitigation, and more.

You can rest assured that our staff is equipped with the latest training and proven methods to restore your property as quickly and efficiently as possible.

Mold Issues caused by Storm Damage

9/20/2021 (Permalink)

To ignore mold issues caused by storm damage.

Whether you’ve suffered storm related water damage from a typical storm, flood, or hurricane, mold and mold remediation is an important topic to address. 

To understand the importance of mold remediation and why SERVPRO of NW Charlotte should be your go-to resource, it is important to understand the quick and dirty (literally!) of mold.

Did you know the following mold facts?

• Mold can start growing in as little as 48 hours upon moisture exposure. 
• Mold is everywhere both indoors and outdoors. 
• Mold spores are microscopic and float in the air. 
• Mold spores can enter your home through openings, HVAC units or even pets. 
• Mold spores thrive and grow into colonies anywhere moisture or water exists. 
• Spore colonies can cause health effects. 
• To remediate mold, water sources must be eliminated or else the mold will likely resurface. Water sources can range from a leaking roof to something more hidden.
• It is recommended for indoor humidity to be below 45%.

Next, it’s important to understand how a local damage restoration company can help you with your mold remediation.

SERVPRO professionals receive continual mold remediation training on the most current equipment and methods that will best do the job. Once you contact us, we will respond quickly and begin the remediation process quickly to prevent the mold from continuing to damage your property and to be cost effective. First, our focus will be to uncover the water source. Then, we will isolate the affected area by utilizing a negative air pressure chamber.

After that, your personalized action plan will likely include the following steps:

1. Inspection and mold damage assessment
2. Mold containment
3. Air filtration
4. Removal of mold and mold-infested materials
5. Cleaning of personal belongings and other contents
6. Restoration

Now that you know more about both mold and the remediation process, you understand the urgency in contacting an emergency restoration service immediately for the damage to be contained and the cost to be lessened.

SERVPRO of NW Charlotte is available 24/7 to respond faster to any size disaster and help your property be "Like it never even happened." We look forward to serving you.

Why choose SERVPRO of NW Charlotte for fire damage and restoration?

9/15/2021 (Permalink)

SERVPRO NW Charlotte - Fire Damage Restoration

We understand fires can be particularly catastrophic. Unfortunately, once the first responders drive away, your property probably will not only have suffered damage from just fire and smoke, but also water damage and flooding from the firefighter’s response and extinguishing methods.

Thankfully, SERVPRO of NW Charlotte professionals are specialized in both fire damage and water damage restoration and fully equipped to facilitate your restoration process through to completion. You can rest assured that we have made the process as efficient as possible for you.

Because your well being is our #1 concern, we hope this free checklist is helpful on the road to returning your property to "Like it never even happened."

Safety

Your safety is our top priority. After experiencing fire damage, please determine the following:

• Will you be safe inside the property? If not, evacuate immediately and do not return inside.
• Are there electrical hazards or any other variables that could cause injury?
• Only perform activities on the premises that are definitely safe.

Emergency Contact

Our restoration process starts as soon as you call SERVPRO of NW Charlotte. Remember that we are available 24 hours a day and respond faster to any size disaster. You will be asked questions to decide the degree of your fire damage and with what equipment and resources our professionals should respond. 

Inspection and Assessment

SERVPRO of NW Charlotte will thoroughly inspect and examine adjacent rooms of your property to decide the size of the fire, smoke, and soot damage. This step is foundational in building an accurate and effective plan of action.

Immediate Board-Up and Roof-Tarp Service

In order to optimize security and prevent more damage, SERVPRO of NW Charlotte will board up any compromised or missing windows and walls and place tarps on any roof damage.

Water Removal and Drying (if needed)

SERVPRO of NW Charlotte will begin the water removal process at the onset of response. This process is done utilizing proven methods and specially designed equipment including dehumidifiers and air movers to remove and water and complete the drying process.

Removal of Smoke and Soot from All Surfaces

Like with water removal, we use specially designed equipment and methods to remove smoke and soot from all surfaces including walls, floors and ceilings.

Cleaning and Sanitizing

Our professionals will use an array of cleaning methods to restore your personal items "Like it never even happened." This includes the important step of odor removal by using industrial air scrubbers and fogging equipment.

Restoration

Last but not least is your final step-restoration! This step includes any repairs such as replacing or installing flooring and drywall, painting, and reconstructing any areas or rooms that were demolished or damaged.

Don’t trust your restoration to just anyone. SERVPRO of NW Charlotte is a trusted leader in the restoration industry, and our specialists are highly trained to provide you with 24/7 emergency assistance. Between their extensive training, specialized equipment and proven cleaning techniques, your property will be back to pre-fire condition so that you can be back to your normal life as quickly as possible.

Storm Damage - What if a tree falls on my house?

9/15/2021 (Permalink)

SERVPRO NW Charlotte - Storm Damage Restoration

It’s storm season which increases the probability of high winds and rain that lead to the risk of storm damage to your property from toppled trees, but what if a tree falls on your house? First, remember that SERVPRO of NW Charlotte is faster to any size disaster and will help you from step one of the restoration process. Bookmark this checklist as your go-to resource for clean up and restoration.

What if a tree falls on my house?

• Evacuate the property immediately.
  
  
• Call 911 to report the incident.
  
  
• Instead of worrying about calling individual services like electricians, tree removal and plumbers, simply make one call to SERVPRO of NW Charlotte and we will find the right service providers including a system that each technician has been fully trained to follow. 
  
  
• Do not re-enter the property without being advised and do not worry about your belongings. We will make sure that your home is secured until repairs are complete. If items need to be removed, we can facilitate that process and make sure the belongings are returned to their original place.  

Storm Damage Restoration

Many homeowners like to be fully informed about the restoration process. We want you to have peace of mind and feel good about trusting SERVPRO of NW with your cleanup and restoration.

Here is a beginning sample of what you can expect:

Outside:

• Ensure the tree and tree debris is removed from the property.
• Secure the roof with a covering so that there is no further damage inside.
• ...and more.

Inside:

• Make sure any tree debris indoors has been removed. 
• Assess damage and ensure demolition of damaged areas including ceilings and walls.
• Spray exposed surfaces with an antimicrobial agent.  
• ...and more.

Our #1 priority is to make storma damage as stress free as possible. So, if a tree falls on your house during a storm, call SERVPRO of NW Charlotte and we’ll take it from there. 

September is National Preparedness Month

9/15/2021 (Permalink)

SERVPRO is prepared to help you during your disaster and your recovery.

Each September, National Preparedness Month encourages and reminds Americans to be prepared for disasters or emergencies in their homes, businesses, and communities.

Homeowners, families, communities, and businesses can use this opportunity to find ways or help others understand more about preparing for disasters and reducing risks to health and the environment.

For more information on how you can prepare, please visit the following websites for more information:

FEMA - National Preparedness Month

ReadyNC - Plan & Prepare

City of Charlotte - Emergency Management Plans

Here are some basic preparedness tips:

• Awareness
  Stay tuned to local news sources (i.e. radio, tv, web) to monitor server weather events.
  
  
• Be Hurricane Ready
  Be prepared for storms by having emergency supplies and safe drinking water on hand.
  
  
• Flooding, Water Damage, and Mold
  Mold growth can occur after sever weather and natural disasters if standing water or water leaks occur in your property. Contact a licensed Mold Remediation company or Specialist if you detect mold.
  
  
• Damage and Cleanup
  Downed trees and damage to structures can be a safety issue. Be careful to avoid electrical and material hazards. It's best to contact local authorities and licensed damage restoration companies when in doubt.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is prepared to help you 24/7 with storm damage repair and restoration.

Why SERVPRO - Certified: SERVPRO Cleaning

9/8/2021 (Permalink)

Certified: SERVPRO Cleaning

SERVPRO of NW Charlotte is ready 24/7 to clean and disinfect your facility or business, according to protocols set forth by the Centers for Disease Control and Prevention. Our team has years of experience - dealing with biological contaminants, and we will go beyond the scope of work that regular cleaning staff perform daily.

The CDC encourages cleaning of high-touch surfaces such as tabletops,  counters, doorknobs, light switches, toilets, bathroom fixtures, phones, keyboards, tablets, and tables.

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

If your facility or business needs deep cleaning services, call SERVPRO of NW Charlotte.

Cleaning Up Your Business After Storm Damage

9/8/2021 (Permalink)

Cleaning Up Your Business After Storm Damage

In North Carolina, there are many cases where storms cause significant damage to your business or the building you operate your business out of. If that is the case SERVPRO of NW Charlotte is here to help. We want to make sure that you have help from start to finish getting your business back up and operational again. 

In most cases high winds will cause significant wind damage. This can cause shingles to come off, trees flying into windows and other types of high impact damage. Our experienced team can handle all of the situations 24/7, 365 days a year. 

It is important if you have any questions to reach out to us at anytime. We hope you don't experience a severe storm, but if you do know that we are here for you. 

Commercial Fire Loss? Here’s What to do Next

8/18/2021 (Permalink)

What to do after Commercial Fire loss.

Here are important steps to take after a commercial fire loss:

1.) Protect your Property

Do anything you can to protect your property and what is left: Whether it's boarding up your property, putting up emergency fencing, or shutting off water mains -  it's up to you to prevent further damage to the property after the fire. If you neglect to do this, your insurance policy might not pay for the additional damages.

Call a professional loss consultant who can explain to you what steps you need to take under your current insurance policy plan.

2.) Talk to professionals & experts

When experiencing a fire loss, your first response might be to take a break for a few days and process everything the events that just occurred. This is when you  have to go against your instincts and talk to fire officials, specialists, and insurance professionals. You will begin by gathering the correct and required documentation.

Obtain a fire report from the your Fire Marshal's office. Seek a copy of current building codes from building department inspectors, and ask engineers or architects to write out the extent of the building's damage. Or if you think you can handle it on your own, hire a reputable licensed public adjuster who will help you with gathering all the information you need, along with helping you process your insurance claim.

3.) Contact your insurance company ASAP

It is absolutely imperative that you call your agent or insurance company to report the damages as quickly as possible.

If you take too long to contact your insurance agent or insurance company, it could cost you big in the long run. You don't need to request estimates early or sign any paperwork,  just let the insurance company know that a fire loss (damage) has occurred.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County specializes in commercial fire damage repair and restoration. We’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our commercial fire team members are employees, not contractors. That means when property managers call us about an emergency water leak or hazardous cleanup, we can respond quickly.

For questions, contact us anytime at (704) 393-7890 or request help online.

Proactive Disinfecting: Helping businesses during the pandemic

8/16/2021 (Permalink)

Why Choose SERVPRO for Proactive Cleaning

As commercial activity continues throughout the Charlotte area, business owners and property managers remain focussed on maintaining safe and healthy work environments. We provide professional standby cleaning services that provide peace of mind to employees, vendors, clients and customers.

Why SERVPRO for Proactive Commercial cleaning?

Proper cleaning and disinfection routines can significantly reduce or eliminate pathogens on objects and surfaces in facilities, workplaces, and offices. With deep cleaning and disinfecting now integrated into the new normal, businesses can rely on experts who deal specifically with biological contaminants. 

The SERVPRO of NW Charlotte’s commercial cleaning team is fit-tested for full-face respirators and trained in biohazard cleaning protocols. Our deep cleaning experts are employees, not contractors, with more resources and the most effective equipment. 

With our standby cleaning services, property managers and business owners can minimize disruptions while still ensuring their offices, buildings and facilities are thoroughly and professionally cleaned. For example, if a property manager calls us with a last-minute request for a facility deep cleaning that same night, we can take care of it. A contractor, however, has limited resources and might not be able to offer such a quick turnaround. 

Viral cleanups: What we do, what we know

Whether you're addressing ducts, carpet, vents or equipment, ongoing maintenance cleaning will help keep your property looking professional and help prevent some maintenance issues. But the pandemic requires business owners to disinfect any high-touch surfaces regularly.  

Examples include tables, doorknobs, light switches, hard-backed chairs, countertops, handles, desks, toilets, faucets, sinks, fixtures and electronics (phone receivers and keypads, computers, keyboards, tablets, touch screens, kiosks and remote controls). 

Other commercial spaces that may require disinfecting and deep  may include:

• Sales counters
• Water fountains
• Soda and snack machines
• Kitchens, break rooms and food areas
• Bathrooms
• Meeting rooms and classrooms
• Shelving and racks
• Carpets, rugs and drapes
• Furnaces and air conditioners
• Elevators and stair and escalator handrails
• Playground and fitness equipment

Whether the job requires sanitizing agents, germicides, or antimicrobial treatments, SERVPRO of NW Charlotte only uses OSHA-approved cleaning agents to eliminate contaminants. And, our cleaning experts adhere to Centers for Disease Control (CDC) and local authority guidelines related to pathogen exposure and cleaning procedures.

Learn more about ProActive Clearing, Disinfecting, and 

• The Deep Clean: Disinfecting workplaces, offices and facilities
• Staying Ahead with Disinfecting Cleans: The importance of proactive cleaning through a Pandemic
• Reactive Disinfecting - "Like it never even happened."

Standby commercial cleaning

Although SERVPRO of NW Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln ,and Gaston communities. 

Our team can handle any commercial cleaning needs: proactive cleaning when there aren’t confirmed cases or known coronavirus exposure; deep cleaning for possible coronavirus exposure; and reactive cleaning if there’s a confirmed case. For questions, contact us anytime 24/7 at (704) 393-7890 or request help online. 

A Two-Step Guide to Fire Damage Prevention

8/12/2021 (Permalink)

Guide to Fire Damage Prevention

Fire damage is an easy topic to think of as “something that happens to other people.” SERVPRO of NW Charlotte has witnessed firsthand how “other people” didn’t think it could happen to them either. However, a little prevention could have gone a long way. The answer to minimizing fire damage is simple: it starts with you! Remembering these two simple suggestions will make sure you’ve done everything possible to prevent fire damage.

Steps to Fire Damage Prevention

1. Have all the systems in place.

- Detectors

Make sure that you have working smoke and carbon monoxide detectors throughout your home. Ideally, these would be professionally hard wired into your home with a backup battery. Any fire safety professional will tell you these are not optional - they make the difference between life and death and will alert you at the onset of a potential hazard so that you can extinguish it as soon as possible. Also, have detectors checked each month.

- Extinguishers

Should an alarm go off, the next system to have in place is a fire extinguisher or sprinkler system. Fire extinguishers should be available in the kitchen, and ideally in at least one main bedroom or any areas that are likely to have an open flame and be a potential fire hazard.

2. Know your hazards

Homes are filled with hidden fire hazards. Closely monitoring or even eliminating such hazards will automatically prevent a fire and minimize the potential for fire damage.

- Cords and Wiring

Make sure surge protectors and extension cords are not overloaded. In addition, make sure none of your electrical cords have exposed or fraying wires. If you notice any odd electrical behavior in your home, have the electrical wiring checked by a professional electrician.

- Dryer

Clean your dryer’s lint trap after every drying cycle so that lint will not accumulate and become a fire hazard.

- Fireplace

Have your chimney cleaned on a routine basis, and do not have a fire in your fireplace unless recommended by a professional.

- Open Flames

Keep burning candles away from flammable objects such as curtains, tablecloths, etc. Do not leave open flames unattended. Even better, use battery-operated candles to eliminate the potential of hazard from an open flame.

- Natural Gas

Always keep a close eye on pipes and appliances that use natural gas. If you smell gas, call your utility company immediately. Do not turn on or turn off any appliances. Doing so could cause a spark that will ignite any leaking gas. Strictly follow the directions of your utility company.

- Outdoor hazards

The best policy for outdoors is to not have piles of leaves, brush, or foreign objects such as glass surrounding your home. In extreme temperatures, such piles are flammable and tend to self-ignite.

- Cooking, Outdoor Fires, and Grills

The number one cause of fire damage is cooking. Always have a fire extinguisher nearby the kitchen, grill, or outdoor fire. The quicker you can act on an uncontained fire, the less the extent of the damage will be.

- Items that Charge

Keep a close eye on rechargeable items such as batteries, cell phones, hoverboards, and more. Charge items away from flammable materials such as curtains, pillows, bedspreads, etc. If the item’s battery or the charge itself begins to feel hot, do not leave it unattended and it is best to unplug the item.

Fire Damage Cleanup and Restoration

As always, it is essential to remember that a prompt response will lessen any fire damage, reduce further damage and minimize costs. However, should fire damage occur despite your preparation, our certified professionals are ready to respond immediately and will help return your home to its original condition.

We are locally owned and operated and available 24 hours a day, 7 days a week. The quicker you call us, the quicker we can help!

What every NC business owner should know about flood insurance coverage

6/18/2021 (Permalink)

Commercial Water Damage Restoration

If your commercial property takes a hit - whether it’s an office flood caused by a significant storm or restaurant water damage from firefighting efforts and sprinkler systems - you want to get back to business as soon as possible.

Every hour you spend restoring commercial property after a flood emergency is lost revenue and productivity. And the insurance claims process adds more stress to an already challenging situation. 

Fortunately, local experts can mitigate the damage, manage the restoration project through to its completion, and help you navigate the insurance process: SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County. 

Additionally, SERVPRO is a preferred vendor for many insurance companies. Why? Because adjusters understand our goal is to give our commercial customers the best service possible to get them back up and running quickly. Our professionals provide 24-hour emergency response, quickly identify and mitigate damage, assess the loss, restore the damage, and develop a thorough electronic case file for customers and adjusters.  

However, long before a disaster or emergency strikes, business and commercial property owners should understand the ins and outs of their insurance policies so there are no surprises about coverage. Below are some North Carolina Department of Insurance responses to seven commonly asked questions about flood insurance.

What is the National Flood Insurance Program (NFIP)?

In 1968, the federal government established NFIP. The Federal Insurance Administration, which is part of the Federal Emergency Management Agency, administers the program. NFIP makes flood insurance available to property owners in communities that help reduce further flood losses by adopting and enforcing floodplain management ordinances. Property owners must be within a city, township or county that participates in the NFIP by enforcing floodplain management standards. Flood insurance isn’t just for properties in particular flood hazard areas; nearly 30 percent of flood insurance claims are for properties outside floodplains.

Does my policy cover flood damage to my commercial building and its contents?

Standard commercial property policies don’t cover water damage due to flood; however, some carriers offer limited coverage to premium policies or add it to other policies by “endorsement.” An NFIP policy covers water damage loss that results directly from flood.

I covered for sewage backup if I added an endorsement to my policy?

Most commercial property policies don’t cover water damage due to backup of sewer or sump pump; however, many companies will sell this coverage through a separate endorsement or addition to the policy. While silent on sump pump coverage, NFIP policies provide sewer backup coverage when there are general flooding conditions in the area (even if flood water hasn’t touched the property), the flood caused the sewer backup, damage occurs within 72 hours after the flood recedes, and the property value is at least 80-percent.

Is there coverage for the fire damage on my flooded property?

Most commercial property policies exclude flood as a covered cause of loss; however, it gives back coverage for fire and explosion, and in some cases, for theft or sprinkler coverage in the event of a flood. NFIP policies don’t provide coverage for fire or other named perils.

Receding flood waters left debris all over my property. Is debris removal covered?

Most commercial property policies provide coverage for debris removal if a covered peril causes the loss. NFIP policies cover insured debris removal anywhere and non-insured debris only if it’s the insured property. Uninsured debris on the insured’s lawn isn’t covered.

Will insurance cover my lost income if I had to close my business because of a flood?

Most commercial property policies provide business income protection within the policy or by endorsement; however, the coverage only applies to a covered cause of loss. If the policy includes flood coverage, that coverage also applies to business income. NFIP policies don’t cover for loss of use, loss of access, business interruption, additional expense or loss of profits.

Commercial water damage restoration

Regardless of the scope or size of the damage, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond immediately to commercial water damage emergencies. Our highly trained restoration technicians are employees - not contractors - who use the most advanced water damage inspection and extraction equipment. To learn more, call us anytime at (704) 393-7890 or request help online.

Is It Clean, Gray or Black Water? Get In the Know On H2O

5/18/2021 (Permalink)

Commercial Property Cleanup Emergency

A faulty grease trap backs up the sewer of a seafood restaurant. A heavy storm floods a creek that seeps into an adjacent apartment complex. Roots from a 100-year-old cedar tree penetrate a sewer line outside a beauty salon. A cracked toilet tank leaks overnight throughout the administration offices of an industrial plant. 

In each of these commercial cleanup emergencies, business owners and property managers must deal with contaminated water that can quickly turn into a critical situation if not handled properly.  

When it comes to cleanup and disinfection of commercial spaces, it’s best to call certified water damage restoration experts. The SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County team is trained to handle contaminated water emergencies properly and works 24/7/365 to help our customers get their property back to business.

While we work to provide relief against water damage, it’s essential for business owners and property managers to know the different types of contaminated water. You can easily see or smell contaminates in some cases, but water can look and smell perfectly fine and still be harmful.

Clean, gray and black water: What’s the difference?

Water damage can be classified by three types of contaminated water: clean, gray and black. 

Clean water is free from bacterias and viruses and comes from a source like a broken water supply line or leaking faucet. If not treated quickly, clean water can turn into gray or black water, depending on the length of time, temperature and contact with surrounding contaminants. 

Gray water, or wastewater, hasn’t come into contact with solid human waste but is still considered contaminated. It also may contain bacteria and viruses that cause discomfort or illness. Gray water drains and flows from places such as showers, sinks and baths. It also comes from overflowing washing machines, dishwashers and toilets with urine but no feces.

If done correctly, gray water can be filtered and reused for lawns and gardens; however, it also can quickly degrade if left untreated. 

Black water is highly contaminated and contains harsh chemicals and human waste filled with harmful bacteria and disease-causing pathogens. You should avoid contact with black water as it can cause severe illness or death if ingested. Water is considered black when it comes from a toilet bowl with feces or sewer back-up. It’s also generated from overflowing streams or rivers mixed with sewer water and standing water with microbial growth.

Sewage cleanup and commercial water restoration

Any water contaminated with sewage backup should be considered an emergency and addressed as quickly as possible. The water may contain viruses, bacteria and other microbes that cause serious illnesses. And if black water isn’t removed promptly, it can rot, dry out and lead to airborne contamination. 

SERVPRO professionals are specially trained and have the equipment and protective gear to safely restore your business. Our water damage restoration specialists will inspect your business to determine the appropriate plan of action for the type of water encountered.

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our fire damage restoration technicians are employees, not contractors. They can respond to sewage cleanup and water damage emergencies with the most advanced cleaning equipment, products and technology to get you back to business. To learn more, call us anytime at (704) 393-7890 or request help online.

Keep Your Handheld Devices Spring Clean, All Year Long

5/18/2021 (Permalink)

Woman Cleaning Electronic Device

Everyone knows about personal hygiene: Wash your hands after using the bathroom. Don’t cough into your hands. Shower regularly. Brush your teeth. Keep your hair and nails clean. But the pandemic has put the spotlight on another equally important practice: phone hygiene.  

Think about all the different surfaces you touch during day-to-day activities. Door handles, gas pumps, ATMs, credit card machines, shopping carts, self-checkout counters, light switches and crosswalks. You’re constantly picking up germs and bacteria on your hands and fingers, which are passed back and forth to your devices.

We’re so used to grabbing our phones automatically and don’t always have clean hands when we do - and that can make you sick. Handheld devices are a breeding ground for microbes and can promote ear and throat infections, stomach flu, ear infections, pneumonia and coronavirus. 

Some experts claim cell phones carry 10 times more bacteria than toilets. Our phones touch our face and ears and come close to our mouth, eyes and nose. But chances are, we’re not cleaning them thoroughly or often enough. 

Steps to disinfect germs from your devices

Use disinfecting wipes for the safest, most effective way to kill the germs, bacteria and viruses lingering on your devices. 

1. Unplug the device and remove the device from its case.
2. Wipe device with a soft, lint-free cloth to help remove grease, grime and dirt.
3. Use a disinfecting wipe to clean the device, taking care around ports and buttons. The same wipes you use when disinfecting surfaces are safe for electronics and kill the bacteria and viruses living on your phone. Don’t oversaturate and avoid using liquid household cleaners and sprays that can find their way inside and damage your device.
4. Let air dry for 5 minutes. Keep in mind that many products for electronics contain alcohol because it dries quickly.
5. Wipe off any excess disinfectant with a soft cloth, preferably with a different cloth from the one used in step 2.

For electronic surfaces, the Centers for Disease Control and Prevention recommends following the manufacturer’s cleaning instructions and using a disinfectant from the EPA List N (if needed). Steer clear from heavy-duty chemicals, abrasive agents, bleach and bathroom cleaners. Also keep in mind that disinfecting wipes with alcohol, bleach or vinegar may wear down the protective coating on device screens.

6 ways to help keep your device germ-free

Because we take our phones with us everywhere, they’re constantly exposed to germs. But you can help keep your phone clean and limit exposure.

• Don’t cross-contaminate: An easy way to spread germs is by touching your phone and then touching something else. Be extra careful if that “something else” is food-related. 
• Where you go matters: Know there are potential germ hazards at gyms, grocery stores, retail shops, or anywhere else with shared, high-touch surfaces. Whenever possible, keep your phone in your purse, bag, pocket or car.
• Get in sync: Go hand-free when making calls so your phone doesn't press against your face or mask.
• Keep bathrooms phone-free zones: Many people admit to using their cell phones in the bathroom. It’s time to flush that habit down the drain. 
• Take preventative measures: To remove germs, wipe your phone down when you come home after being out in public, or at least once a day. 
• Kill the germs: Disinfect your cell phone every other day, or at least twice a week.

Always wash your hands: Always. Wash. Your. Hands.

Have Fire Damage? Here's what to do next.

4/27/2021 (Permalink)

Be Smart and Be Safe after a Home Fire

Home fires happen and it’s important to know your next steps if your affected by loss from a home fire. Cooking accidents, heating issues, and electrical malfunctions account for close to 70% of all residential home fires. An average of 358,500 homes experience a structural fire each year, according to the National Fire Protection Agency. 

Most people needed fire damage repair in their homes after an accidental or unintentional fire, according to the latest statistics from the U.S. Fire Administration.

If you need fire or smoke damage repairs, there are some important steps to take before calling a professional fire and smoke restoration specialist to make your home safer. Note: The fire department determines whether it is safe to stay in your home or not.

Be Careful with Fire Damage 

Often, with fire damage and smoke damage, there is also water damage hidden behind the walls from fire fighting efforts. After a fire, call a professional fire damage repair company to ease your worries and take care of all the heavy cleaning, drywall replacing, and mold and mildew preventative maintenance.  

Be Smart and Be Safe after a Fire

1. Make sure it’s safe to re-enter home or affected areas. First discuss safety with a fire marshal and ensure that it is safe.
2. Wear and use protective clothing including rubber gloves, protective eyewear, and a face mask to prevent breathing any debris particles. Keep hands clean so as not to further soil upholstery, walls and woodwork.
3. Change HVAC filters.
4. Avoid using your own household vacuum. Soot that has collected like dust requires a special vacuum.
5. Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us or another fire damage restoration company.
6. Be Safe and Smart. Don’t attempt to clean any electrical appliances that may have been close to heat, fire, or water without consulting an authorized and licensed repair service.
7. Don't turn on electrical appliances affected by fire or water from firefighting efforts. If ceiling fixtures if ceiling are wet, then the wiring may be damaged.
8. Don't send garments to an ordinary dry cleaner. Improper cleaning may permanently set smoke odor in your clothing. 

Even in small amounts– can be extremely dangerous even if the after effects are not immediately visible to you. Contacting a professional fire damage company helps ensure proper repairs to your property, as well as mold and mildew prevention.

24-hour emergency fire damage restoration services

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our fire damage restoration technicians are employees, not contractors. They can respond to fire damage emergencies with the most advanced cleaning equipment, products and technology to get you back in your home. To learn more, call us anytime at (704) 393-7890 or request help online.

Tips and Signs to Help Prevent, Find and Fix Water Damage in Your Home

4/15/2021 (Permalink)

Tips and Signs to Help Prevent, Find and Fix Water Damage

Water damage from floods, leaks or plumbing mishaps can wreak havoc for Charlotte area homeowners, spreading quickly to ceilings, walls, floors, insulation, duct systems, crawl spaces and attics. 

During and after a significant flooding event, you may face many potential challenges - from contaminated water to electrical appliances and outlets exposed to water. While trying to salvage priceless family photos and other valuables, homeowners may also encounter hazardous materials or mold growth. 

Fortunately, the water damage repair and restoration experts at SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County have the experience, equipment and technology to restore your property and make the flooding event "Like it never even happened."

But before our team arrives to inspect, assess and find all the damage after a water loss, there are several ways homeowners can help.

Water damage pro tip: Help protect your wood furniture from light flooding and rising water by wrapping aluminum foil around the legs or placing wood blocks under the legs.

Look, smell and listen for water damage

Not all water damage is evident at first glance, which is why homeowners should know the signs of hidden water damage. Quickly identifying and responding to water damage sooner rather than later is critical for drying and safety. It also helps lessen the damage and structural costs to repair and restore your home to normal.

Watch for these three signs of potential water damage:

1. Discoloration is a simple water damage indicator because many pigments used in fabrics, paints, floors and ceilings change colors when they contact water. The shape, spread and color will vary depending on the amount of water exposure and what materials the affected surface touched. Color bleeding from one fabric to another is one of the most damaging results of a water-damaged home.
   
2. Oxidized metals, freshly soaked wood, wet insulation and mold growth can create unique and off-putting odors in your home. However, these smells can help identify flood-related issues. For example, a musty smell in your bathroom could be a sign of water damage hidden in cracked shower tiles, old caulking and grout, or a leaky seal at the toilet’s base.
   
   
3. Whooshing, dipping, humming or other unusual sounds behind walls and below your home floors can indicate a water leak or other plumbing issue. Drips are the most apparent sounds you hear, but high-pressure water inside pipes throughout your home can also create unique sounds when there’s a problem.

Water Damage repair and restoration

As a locally owned and operated business, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond quickly to your water or flood damage event. And we come armed with all the tools to get it done accurately and efficiently - from an infrared camera to detect hidden moisture behind walls to powerful water extraction equipment that speeds the drying process. 

Our residential restoration and cleaning technicians are employees, not contractors, and can respond 24/7 when a significant flooding event occurs. And if we need additional resources or personnel, we can call upon our national network of 1,700 SERVPRO franchises and disaster recovery teams. To learn more, call us anytime at (704) 393-7890 or request help online.

Inspect, Mitigate & Restore: 3 Stages of Water Damage Repair for Businesses

4/15/2021 (Permalink)

3 Stages of Water Damage Repair for Businesses

When a water-related emergency or disaster strikes your business or facility, time is of the essence. There’s a critical period when business owners and property managers must take action to decrease health effects, preserve their commercial space and minimize lost productivity and revenue. 

Fortunately, the commercial water damage repair and restoration experts at SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County have the experience, equipment and technology to restore your business or property as if the flooding event never happened.

But before our team arrives to assess the damage, minimize future destruction and develop a restoration plan after a significant water emergency, there are several things business owners and property managers can do to help.

First, be sure to shut off the electrical power before entering your flooded commercial space or building. It’s also advisable to wear a mask, rubber gloves, protective clothing and eye protection. Once inside, ventilate the affected areas by opening windows and doors and placing fans where possible. Keeping good airflow throughout the building’s interior and maintaining moderate temperatures helps decrease mold growth risks.

You’ll likely find porous items that have absorbed contaminated floodwater. Those can’t be restored and should be discarded. Also, throw away any drywall, wallpaper, particle board, carpets, carpet pads, or insulation that has become saturated. Fortunately, many fabrics such as clothing, curtains, drapes, linens and towels are salvageable. Detergent and a normal cycle in a washing machine should remove most contaminants or stains.

When SERVPRO technicians arrive at your business or commercial property, their plan will depend on water damage severity. However, the general process will remain the same: Stages focussed on reducing your downtime, restoring your property, settling any claims and getting you back to business.

1. Inspect water damage. Before restoration can begin, our skilled water restoration technicians will thoroughly inspect your property to identify the scope of the damage, contamination levels, and how far the water has traveled. A detailed look at each area of your business affected by a storm or flooding is the first stage in developing an appropriate water damage repair plan to ensure a successful restoration.

2. Mitigate against further damage. After the inspection and damage assessment is complete, technicians will start the crucial next step of preventing the damage from getting worse and securing the affected areas.

This may include:

• boarding up roofs and broken windows;
• covering areas with tarps;
• blocking water-seeping holes;
• removing excess water; 
• identifying and eliminating unpleasant odors; and 
• drying the structure to prevent mold or mildew growth, which can take several days to appear.

3. Restore your business. Once cleanup is complete, the water damage repair and restoration phase can begin. Depending on the severity of the water damage, this may involve removing, repairing or rebuilding roofs and walls, replacing insulation, carpets and floor, drying and sanitizing saturation pockets, painting, and restaging the property and its contents to its previous condition. Completion of this stage means commercial clients can return to their business or property as if the water or storm damage disaster never happened!

Commercial water damage repair and restoration

Locally owned and operated, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond quickly to a water or flood emergency at your business. And we come armed with all the tools to get it done accurately and efficiently. 

Our commercial restoration and cleaning technicians are employees, not contractors, and can respond 24/7 when a significant flooding event occurs. And if we need additional resources or personnel, we can call upon our national network of 1,700 SERVPRO franchises and disaster recovery teams. To learn more, call us anytime at (704) 393-7890 or request help online.

Advancing the Commercial Restoration Game with 3D Technology

3/29/2021 (Permalink)

3D scanning technology can reduce their downtime, restore their properties, and settle claims faster.

In the commercial cleanup and restoration game, performance is everything.

It’s critical for business owners and property managers to recover quickly from water, storm, or fire damage. Now, thanks to 3D scanning technology, commercial clients can reduce their downtime, restore their properties, settle claims and get back to business more efficiently than ever before. 

Matterport’s 3D reality capture technology has been around for a while, primarily used in the real estate industry to help sell homes. Instead of relying on 2D photographs, the technology takes comprehensive 3D scans in real-time that capture every detail.

Once the technology expanded into the cleanup and restoration world, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County  was an early adopter among the 1,700 SERVPRO franchises across the country. When Mitigation Estimating Manager (and Matterport ambassador) Jason Sadler told franchise owners Penny Benkeser and Danny Cox about the camera technology, they were immediately ready to “jump on board” as the first franchise to implement Matterport in the greater Charlotte area.

Not only does the investment streamline the property restoration process, it instills peace of mind for business owners, property managers and adjusters.

Loss documentation process goes from arduous to efficient

There are many moving parts and pieces during any restoration project, especially with more extensive and complex business losses from storm damage or fire and water damage. Once SERVPRO’s disaster recovery team arrives on a scene, they must determine where and how the damage occurred and thoroughly document the scene for an insurance claim. 

Using 3D technology shifts the loss documentation process from arduous to efficient, Sadler said. Project managers no longer need to spend a tremendous amount of time walking and measuring properties and buildings while simultaneously sketching and scanning drawings or taking, labeling and documenting 2D photos.

“The Matterport technology scans the property and creates a 3D model and floor plan that the restoration team, client and insurance adjuster can securely access online from anywhere,” Sadler said. “We’re not doing the documentation process and the adjuster isn’t doing it; the camera is doing it for us with 99-percent accuracy, which takes human error out of the picture and holds everyone accountable.”

Using snapshots in time to save time … and ensure accuracy

The technology is a tremendous time-saver for disaster cleanup and restoration - whether it’s a fire, water or storm emergency, Sadler said. Precise measurements of a commercial building or property mean more accurate loss and repair estimates and fewer discrepancies on damage claims.

Adjusters can review property scans the same way as project managers. They can zoom in and out of a 3D model on their computer screen and measure remotely, which means less time spent on the job site. This helps expedite the claims process because adjusters know they can trust the camera’s accuracy and ability to capture every detail.

“The ability to have a snapshot in time before major disruption and restoration of the job site is paramount. Everyone - project managers, clients and adjusters - can see exactly what a business looked like at that precise moment when the property was scanned,” Sadler said.

He added, “That’s powerful because things happen in between that time and when you take additional pictures for the restoration and repair process. You don’t want to miss out on certain details of the claim, certain line items or certain objects because every little detail is required to help our commercial customers get back to business quickly and efficiently.”

24-hour emergency commercial building restoration services

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our commercial restoration and cleaning technicians are employees, not contractors. They can respond to commercial property emergencies with the most advanced cleaning equipment, products and 3D technology to get you back to business. To learn more, call us anytime at (704) 393-7890 or request help online.

3D Technology Gives Homeowners Peace of Mind Throughout Disaster Recovery and Restoration Process

3/22/2021 (Permalink)

3D scanning technology for homeowners.

3D scanning technology is helping residential customers recover from storm, fire, and water damage quicker than ever before while eliminating many of the stresses and inconveniences homeowners face following a disaster.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is one of the first restoration companies in the greater Charlotte area to adopt Matterport’s reality capture technology for comprehensive loss documentation. Using a 3D camera follows property insurance and restoration standards while also adding another transparency level for homeowners and adjusters.

“The Matterport is an amazing technology with far-reaching benefits for homeowners and adjusters,” said Jason Sadler, SERVPRO of Northwest Charlotte’s mitigation estimating manager. “It streamlines the entire loss documentation process by capturing a home in its current state and measuring every inch with 99 percent accuracy.”

As SERVPRO’s Matterport ambassador, Sadler trains restoration specialists to use the 3D camera to scan damaged properties and document everything visually and dimensionally. Removing human error from the process results in a comprehensive and accurate record of a property’s condition and inventory.

“We provide homeowners with more precise loss documentation and repair estimates required for insurance claims. Using the 3D technology eliminates the need to spend hours at a site taking hundreds of 2D photographs and measurements,” he said. “Because the camera captures all the necessary data, our customers and adjuster know they can trust us because this technology is going to hold us accountable.”

Homeowners benefit from expedited claims process

Residential clients are happy that SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County has implemented scanning solution technology because it helps speed up the claims process and offers them peace of mind. Meanwhile, it allows adjusters to review scans and take precise measurements from their computer rather than spend hours doing it at a job site and keep the claim process moving forward.

“Our goal is to make our clients’ houses feel like home again as quickly as possible after disaster strikes and the Matterport technology helps expedite the settlement of claims,” he said. “Essentially, this is a third-party entity performing documentation for us. It’s scanning and providing a floor plan for us, the adjuster and the client. Project managers and adjusters aren’t doing it. The camera is doing it now.”

There’s no longer a need to argue about measurements or pre-existing conditions, negotiate different functions of an estimate, or try and determine if a scratch on a kitchen floor was there before or after work started. All these issues are settled by the fact that the camera can capture such finite details, Sadler said.

“It’s also been a tremendous help for SERVPRO’s in-house team that handles personal property and contents. If there’s a fire or substantial water damage, it might require packing out an entire home and then restaging it after the restoration is completed,” Sadler said. “Of course, we label and document everything, but 3D scans allow the team to put a home back together exactly how it was supposed to be before the fire, water or storm disaster happened.”

Customer connection throughout disaster recovery process

Residential clients can easily access their homes’ 3D scans and loss documentation from anywhere via a secure web link on Matterport’s website, where the content is stored. The technology keeps homeowners informed and connected throughout the entire recovery and restoration process.

“It gives a lot of clarity into what's going on with a claim or property, which benefits homeowners and adjusters,” Sadler said. “They put more trust in us because we're offering documentation that's far and wide better than anybody else documenting a claim traditionally.”

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our residential restoration and cleaning technicians are employees, not contractors. They can respond 24/7 to homeowner emergencies with the most advanced cleaning equipment, products and 3D technology. To learn more, call us anytime at (704) 393-7890 or request help online.

What Does it Mean to be Certified: SERVPRO Cleaned?

2/15/2021 (Permalink)

Certified: SERVPRO Cleaned

Butter blocks cholesterol. Pet food extends dogs’ lifespan. Vitamins prevent the flu. Shoes help you lose weight. Just because a company claims something in its marketing, it doesn’t make it true. This also applies to companies offering cleaning services to mitigate viral pathogens without the expertise to back it up. 

“There are a lot more people doing ‘COVID cleaning’ now who have no experience with infectious disease control and are not qualified to be doing this service,” said Jason Sadler, mitigation estimating manager for SERVPRO of Northwest Charlotte. “They're just doing it because there’s not much work for them right now and they need to make money somehow.”

Certified: SERVPRO Cleaned

While Charlotte and surrounding communities start to get back to business, many people are still hesitant about gathering in brick-and-mortar locations such as restaurants, businesses and public spaces. 

Since the pandemic hit, there’s a new sense of what it means to be ‘clean.’ It’s not just standard janitorial, carpet or surface cleaning, it’s about proactive and defensive viral pathogen cleaning for commercial locations.  

“SERVPRO has 50-plus years of experience in biohazard decontamination and biochemical spill remediation,” Sadler said, “So when we say we offer a professional COVID cleaning service, our team has the training and experience to ensure a higher standard of clean.” 

Advanced viral pathogen cleaning program

Because each business and brick-and-mortar facility is unique, the SERVPRO team consults with customers to tailor a commercial cleaning program around their needs. For example, the COVID cleaning needed at a burger restaurant may differ from an insurance office. 

Once a plan is established, SERVPRO’s deep clean experts - armed with air scrubbers, thermal foggers and proprietary EPA-approved hospital-grade solutions - go in and clean and decontaminate following standards set by local authorities and the Centers for Disease Control and Prevention.

COVID cleaning across the country 

SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises. While we’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities, our company also has national accounts spanning the country. Some of our large commercial clients have hundreds if not thousands of buildings in dozens of states.

“These clients have vetted us to perform the same consistent services we’re performing locally for their other locations all over the country because they know they can make a phone call to one person who's going to pick up every time and take care of them,” Sadler said.  

“When you see the Certified: SERVPRO Cleaned shield posted on a window or the home page of a business website, you can walk in knowing that business has committed to a higher and safer standard of clean and the facility was cleaned properly by a professional commercial cleaning company.”

24-hour emergency services

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County’s commercial restoration and cleaning technicians are employees, not contractors, which means our team can respond faster to emergencies with the most advanced cleaning equipment and products. To learn more about commercial cleaning assistance or request a free quote, contact us anytime at (704) 393-7890 or request help online.

Smoke: The Most Onerous of Odors

2/8/2021 (Permalink)

Removing Odor from Property

In the battle against stenches, there’s one that defies even the most skilled odor removal and deodorization experts: Nicotine. 

“The key to eliminating odors is to remove the source. But nicotine is made up of very, very small micron-level particulates that can embed themselves into damn near anything,” said Jason Sadler, mitigation estimating manager for SERVPRO of Northwest Charlotte. “So if nicotine is the source and it’s in and on every crack, crevice and surface, it becomes quite the task to try and remove it.”  

Masking and other shortcuts are powerless against cigarettes and cigars, Sadler said, and even extensive cleaning doesn’t offer assurance. 

The stinky reality 

“Let’s say you buy a property where it has been smoked in for years. You’d probably have to remove or replace everything that’s either pushing or pulling air or made of porous materials,” he said. “Things like HVAC systems, exhaust vents in bathrooms and carpet and padding just hold onto that odor and can’t be salvaged.” 

Sadler added, “If you wet wash walls with certain types of cleaning products, you might be able to eliminate a good bit of the odor, but it’s tough to guarantee removal of that nasty yellowing and nicotine or smoking-type odor.”

If you plan to head to a grocery store or big-box retailer this weekend to rent a carpet cleaning machine or take advantage of one of those $99 specials for commercial carpet cleaning, Sadler offers a word of caution. 

“It’s not realistic to think you can bring a machine home and use it to get rid of the cigarette or cigar smells in your carpet. And as far as those commercial carpet cleaning deals go, those are for general cleaning, not nicotine removal,” Sadler said. “Bottom line. Even if it looks cleaner, that doesn’t mean it is cleaner.”

Odor removal and deodorization

The science of identifying and eliminating odors in your property can be complicated because they can come from a variety of sources both inside and outside your building, office or other structure. SERVPRO of Northwest Charlotte has local experts trained to identify and eliminate offensive odors using air scrubbers, thermal foggers and deodorization agents. For questions, contact us anytime at (704) 393-7890 or request help online.

Getting to Know John “JT” Tolin, Mitigation Operations Manager

1/18/2021 (Permalink)

John “JT” Tolin, Mitigation Operations Manager

In our new “Getting to Know ..” blog series, we’ll meet some of the energetic and knowledgeable employees behind SERVPRO of Northwest Charlotte - the ones who help make any size disaster “Like it never even happened.” For Mitigation Operations Manager John “JT” Tolin, working at SERVPRO is a family affair. He oversees project managers, file coordinators and six full-time mitigation crews, including his son, Jakob, a crew chief. JT recently celebrated his fifth anniversary with the company and talked to us about his path to SERVPRO of Northwest Charlotte and some notable commercial cleaning and restoration projects.

Q: How did you get into the field of catastrophic loss restoration?

A: I had been out of the Marine Corps for a few years and was in between jobs. I saw an ad for a service master looking for a crew chief for a cleaning crew. I thought, “If there's one thing Marines know how to do, it's clean!” I answered the ad, and it just snowballed from there. I’m now coming up on 30 years in this business. 

Q: You’ve managed projects all over the country - from 9/11 to natural disasters to oil spills. Which one had the most significant personal impact?

A:  The previous company I was with managed five separate properties and handled five different losses in New York during 9/11. That one hit home for me because I grew up in New Jersey and traveled in the area. I’d look across the river and see the towers all the time. The scope of the devastation and everything else made that a very emotional job to do. 

From a logistics standpoint, Hurricanes Katrina and Rita were the most challenging projects I've worked on - trying to feed, get supplies to, and find housing for 100 people. When we first started working in that area, we had a 2-hour commute each way to-and-from the job sites. We’d work a 10-hour day and then have to drive back to wherever our lodging was. 

Q: When and how did you join the SERVPRO of Northwest Charlotte team?

A: Just over five years, ago I was with another restoration company, working on the road and traveling extensively. A friend of mine knew (SERVPRO owners) Danny and Penny called me and said, “I know someone who’s looking to fill an operation manager’s position. Are you interested?” I said, “Sure, let’s talk.” It was that easy. 

Q: Tell us about your role as mitigation operations manager.

A:  Our project managers are on the job with the crews every day, while also reaching out to adjusters and serving as a go-between with customers. I communicate with the managers and crews every day about the status of every job. I read all the notes in our system to make sure we’re communicating with the customer and documenting everything properly. Near the end of a project, I connect with the customer and ask, “Did everything go OK? Do you have any questions? Are there any issues I can help you with?" Hopefully, the project has gone smoothly, but I'm here to help resolve it if there's a problem.

Q: At times, you’re juggling 20 different projects at once. How do you keep track of everything?

A: SERVPRO has a proprietary work center software system called DryBook, which was developed in conjunction with insurance companies. It allows us to capture and monitor all the steps of a restoration project according to industry best practices and standards. Everything is documented and most rates are pre-negotiated with the insurance companies - what materials need drying or removal, what equipment is placed at a job, and the dry standard for specific materials. It also generates reports and billing details for customers, which makes it easier for them and us.

Q: When it comes to catastrophic loss restoration, why do certification and continuing education matter? 

A: It helps to make sure we're meeting all of the insurance company and industry standards, which are continually changing, along with EPA guidelines and OSHA standards. We know what the dry standard is, we know what is clean is, we know the correct way to remove mold. And we also have the latest technology, treatments and equipment for moisture detection and measurement, water extraction, drying, sanitizing and odor removal.

Q: What else do you think gives SERVPRO of Northwest Charlotte a competitive edge? 

A: Excellent leadership from Danny and Penny and well-trained employees with positive attitudes. We’re to have a team of quality people who treat our customers with empathy and respect, focusing on excellent service, mutual respect and fairness. Most of our technicians and crew chiefs have been here two-plus years, so we’re not continually training new people and don't have a lot of turnovers. We also try and keep the same crew on the job from start to finish. That helps with consistency and communication and gives the customer a comfort level. Most of our new people are here because we’re continuously growing as a company. 

We’ve also developed valuable relationships with insurance adjusters and commercial property management groups in the area. They’ll call us and say, “I've got a problem customer. Can you go fix it?" Or, "I've got a big fire, and I need it taken care of properly." They know we're going to do the job properly and take care of the customer, which makes them look good.

Q: What’s the most frustrating aspect of your job?

A: Managing people's expectations can be the most challenging part at times. It's sometimes difficult to get people to understand we’re not an emergency service, like a fire department, where we are waiting for calls. Some customers expect us to be at their home or business in 15 minutes but we may be in the middle of working on another job. We need to close out what we’re doing and unload and reload the truck with everything we need before we can get to them. While they wait, we encourage customers to review our emergency tips on fire damage, water damage, biohazard and sewage damage and mold damage    

Q: Share a story about a local project that required complicated coordination and logistics.

A: A couple of years ago, there was an accidental fire in the Johnson & Wales University gym. It was an interesting job because there were 30-foot ceilings and we needed lifts to clean them. We were working with all our contractors who were doing demolition in the gymnasium while others were cleaning. But we had to keep everything separate, so there wasn’t any cross-contamination. It took about three weeks to get them cleaned up to reopen their facility and let students back in.  

Q: What do you enjoy most about your job?

A: I like the chaos of my job. I like it when we're busy and I have to coordinate the guys and move the chess pieces around the board. I like the challenge of having six teams and 20 jobs to do - making sure they all get taken care of, and they all get done well. 

Q: Finish this sentence: “If I didn’t work at SERVPRO of Northwest Charlotte, I’d love to spend my days … ”

A: Riding my motorcycle with my wife and brewing beer.

Get Your Home Winter-Ready

12/21/2020 (Permalink)

Get Your Charlotte Home Winter-Ready

For those who live in the Charlotte area where weather events are typically mild, winter isn’t a season as much as it is a time for celebration. But friendly forecasts aside, as we move into the coldest months of the year, the city will still get its fair share of precipitation - whether it’s rain, snow, sleet or hail. 

We’ll also experience a fluctuation in temperatures and an increase in days that dip into the low 30s and even below freezing - making it critical to get your home winter-ready. After a snow or ice storm, our restoration specialists see the aftermath firsthand: water damage caused by a burst pipe, gaping roof holes from falling trees, mold infestations in fireplaces, and smoke damage from a Christmas tree that went up in flames. 

With so many North Carolinians spending more time at home than ever, we want to help you and family stay safe and warm, as well as protect your home from damage (both inside and out) all winter long. Just as Santa knows well the value of making a list and checking it twice, so should homeowners. The time to start winterizing is now - before the first storm or harsh weather event hits. Fortunately, you can DIY most of these home protection recommendations.

Indoor winterization tips

• Use pipe foam to insulate your pipes, especially those warm to the touch.
• Check and repair any attic, garage or shed leaks. 
• Seal any water pipe or hose leaks.
• Be sure the temperature hot water tank is set safely, and clean your dryer vents. 
• Seal the top of your fireplace if you don’t plan to use it during the winter. 
• Change the batteries on any smoke and carbon monoxide detectors and make sure the equipment is working correctly. 
• Replace filters throughout your house and open heating system vents. 
• Flush your water heater to let any sediment run out.
• Install window insulation film and weather-stripping tape around doors and windows. For a quick fix, use a rolled-up towel or blanket to keep under door drafts at bay. 

Outdoor winterization tips

• Clean your downspouts and gutters of any debris, twigs, leaves, nuts or rocks so ice can’t build up and clog them.
• Trim tree limbs around your home. When weighed down from wet snow or an ice storm, they can break or fall, causing damage to your roof, home, car or fence.
• Fill any siding and window cracks or gaps with caulk. 
• Take out any window AC units and remove any debris, branches or leaves around your air conditioner condenser.
• Drain and disconnect hoses and turn off your sprinklers. If your pipes aren’t frost-proof, turn off the water valve by the spigot.  
• Move outdoor furniture, grills and propane tanks away from the elements, or wrap them in tarps and bungee cords to keep them secure outside. 
• Remove any moss or vegetation from your roof.

24/7 water damage and restoration assistance

American travel writer Paul Theroux said, “Winter is a season of recovery and preparation.” Unfortunately, sometimes preparedness is still no match for Mother Nature’s wrath or other cleaning or restoration emergencies. If that happens, you can rest assured our team is just a phone call away. 

Although SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our water damage and restoration experts are employees, not contractors, which means our team can respond faster to emergencies with a proven water damage restoration process and the most advanced technology and equipment. For questions, contact us anytime at (704) 393-7890 or request help online.

Water Damage Repair: When It’s Time to Ditch the DIY and Call the Pros

11/12/2020 (Permalink)

Water Damage Repair: When It’s Time to Ditch the DIY and Call the Pros

After working a 60-hour week, all Joan wanted when she left the office late Friday night was to unwind by taking a hot bath with a mug of chamomile tea, hummus and cracker platter, and the latest Patricia Cornwell mystery. 

But things took a “wet” turn when she fell asleep in the bathtub with the water running. Joan awoke in a panic hours later to her husband, Steve, screaming her name. He had come home from bowling night to a flooded living room and water flowing down the stairs. The couple assessed the water damage and *thought* they could handle it themselves with help from DIY YouTube videos and bribing their friends with pizza and beer. 

Do-it-yourself vs. calling the pros

What if a tree falls on your home and a storm dumps an inch of water in your now-exposed attic? Or, if your condo’s bedroom shares a wall with a neighbor’s living room that catches fire and is doused with 300 gallons of water? Or, if the dark stain on the ceiling in your daughter’s bedroom is expanding by the day? 

In each of these instances, the wisest decision you can make is to pick up the phone and call in the pros. Or the SERVPROs, if you will. 

Not only does water damage affect your home’s structural foundation, but it also creates an ideal environment for mold and mildew to grow, termites and carpenter ants to move in, and powerful odors to fill your living spaces. To fully restore and dry your property - and have the validation and documentation to back it up - you need specialized training and equipment. And that’s where SERVPRO comes in.

Ongoing training + latest technology = bye-bye moisture

Our local technicians are well-prepared to tackle any water damage emergencies - long before they ever set foot in your home. In addition to earning the Institute of Inspection Cleaning and Restoration Certification, they complete Employee Certification Training and a 15-day hands-on course. Continuing education classes keep the water restoration team informed on scientific drying principles and the latest technology. 

Their extensive education and training come into play when they arrive at your home with all the tools they need to restore it to pre-water damage condition: Moisture detection and measurement equipment, including an infrared camera. Powerful water extraction pumps and vacuum units to speed the drying process. Industrial strength air movers and dehumidifiers to pull water vapor from the air. And thermal foggers, deodorization machines, and sanitizing agents and treatments to eliminate odors.

Tips to help prevent water damage

While our specialists are available at a moment’s notice for any water damage or restoration emergency, there are a few DIY steps homeowners can take to avoid them. 

1. Clean - Keep those gutters clean to ensure proper drainage and direct downspouts at least five feet away from your home. Whenever possible, slope your yard away from the foundation.
   
   
2. Test - At least once a year, check your sump pump. During heavy storm seasons, test it more frequently. 
   
   
3. Fix - Keep on the lookout for dark spots under pipes and on ceilings. If you notice leaks or dripping pipes, get them fixed. Also, repair cracked caulking and inspect for missing, loose or damaged roof shingles. 

And for Joan’s case, we’ll add one more tip: Self-care is important, but please don’t fall asleep in the bathtub with the water running!

24/7 water damage and restoration assistance

Although SERVPRO of Northwest Charlotte is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our water damage and restoration experts are employees, not contractors, which means our team can respond faster to emergencies with a proven water damage restoration process and the most advanced technology and equipment. For questions, contact us anytime at (704) 393-7890 or request help online.

Certified Cleaning and Disinfecting

5/21/2020 (Permalink)

Certified: SERVPRO Cleaned

We're here to help you feel confident with reopening your business or commercial property. It is important to make your employees and customer feel safe and confident in returning by creating a safe, and clean environment. Trust in us to help you! We have implemented use of Certified: SERVPRO Cleaned signs that should make your employees and customers feel safe when returning!

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston uses hospital-grade disinfectant, as recommended by the CDC. While there is no product tested against this particular strain of virus, we are following all guidelines provided by the CDC and local authorities. 

SERVPRO of Northwest Charlotte is prepared to clean your business/commercial property. Give us a call at 704-393-7890.

Mold Tips - How to find and handle Mold

3/4/2020 (Permalink)

Mold Tips - How to find and handle Mold

Mold is a common issue in the humid climate of Charlotte NC and the greater Carolinas. Knowing what to look for and how to handle a mold problem are the first steps.

What is Mold?

• Mold is a fungus, a multicellular plant-like organism, that does not produce chlorophyll as plants do.  Fungi include mildew, mushrooms and yeast. 
• Fungi is everywhere and we breathe mold spores everyday. In normal doses, typical of outdoors, fungi are not a threat to human health and may even have positive effects.
• Molds ripen cheeses and give them flavor. Some mushrooms are deliciously good to eat. Yeasts cause fermentation that produce alcoholic beverages and some breads.

Causes of Indoor Mold Growth

• Mold releases tiny spores in order to reproduce. These tiny spores can become airborne when disturbed and settle on surfaces where they lie dormant for extended periods waiting for ideal growth conditions.
• The settled spores require three conditions to grow:
• Food source: Organic materials
• Temperature: 68-86 degrees
• Moisture: Relative humidity above 60%
• Spores can germinate after only 12 hours in some conditions. They more commonly germinate in the 24-48 hour range.

Once You Suspect Mold

Step 1: Contact an Industrial Hygienist (IH) or an Indoor Environmental Professional (IEP). An IH/IEP will perform a visual inspection and sample the air and surfaces where suspected mold growth is present.  The samples are then sent to a lab to analyze and determine the type of mold that exists.  Once the lab report is received the IH/IEP provides a report and outlines a protocol for a certified mold remediation contractor to adhere to.

Step 2: Contact SERVPRO to remediate your mold contamination. We will schedule an appointment for a production manager to visit the property and provide an estimated cost of services based upon the protocol written by the IH/IEP.

Step 3: Once the estimate is approved we will schedule a date to begin the mold remediation services.

Step 4: Upon completion of the mold remediation it is recommended that post clearance sampling be performed by the IH/IEP to ensure the remediation services were successful.

Prevention

• Keep humidity levels in the home below 60%.
• Ventilate and/or dehumidify attics, crawl spaces, and basements.
• Keep bathrooms dry and well ventilated
• Clean, dry or remove anything from your home that is water damaged
• Watch for condensation and wet spots. 

What to do after a flood

10/24/2019 (Permalink)

What to do after a flood

Water Damage in Charlotte from floods is not common, but there are a few things you can do to stay safe after flood water has damaged your property.

Electrical

Electrical power and natural gas or propane tanks should be shut off to avoid fire, electrocution, or explosions. Try to return to your home during the daytime so that you do not have to use any lights. Use battery-powered flashlights and lanterns, rather than candles, gas lanterns, or torches. If you smell gas or suspect a leak, turn off the main gas valve, open all windows, and leave the house immediately.

Notify the gas company or the police or fire departments or State Fire Marshal's office, and do not turn on the lights or do anything that could cause a spark. Do not return to the house until you are told it is safe to do so. Your electrical system may also be damaged. If you see frayed wiring or sparks, or if there is an odor of something burning but no visible fire, you should immediately shut off the electrical system at the circuit breaker.

Avoid any downed power lines, particularly those in water. Avoid wading in standing water, which also may contain glass or metal fragments. You should consult your utility company about using electrical equipment, including power generators. Be aware that it is against the law and a violation of electrical codes to connect generators to your home's electrical circuits without the approved, automatic-interrupt devices. If a generator is on line when electrical service is restored, it can become a major fire hazard.

In addition, the improper connection of a generator to your home's electrical circuits may endanger line workers helping to restore power in your area. All electrical equipment and appliances must be completely dry before returning them to service. It is advisable to have a certified electrician check these items if there is any question. Also, remember not to operate any gas-powered equipment indoors.

Cleanup

Cleanup Walls, hard-surfaced floors, and many other household surfaces should be cleaned with soap and water and disinfected with a solution of 1 cup of bleach to five gallons of water. Be particularly careful to thoroughly disinfect surfaces that may come in contact with food, such as counter tops, pantry shelves, refrigerators, etc.

Areas where small children play should also be carefully cleaned. Wash all linens and clothing in hot water, or dry clean them. For items that cannot be washed or dry cleaned, such as mattresses and upholstered furniture, air dry them in the sun and then spray them thoroughly with a disinfectant. Steam clean all carpeting.

If there has been a backflow of sewage into the house, wear rubber boots and waterproof gloves during cleanup. Remove and discard contaminated household materials that cannot be disinfected, such as wallcoverings, cloth, rugs, and drywall.

Health Safety

Immunizations Outbreaks of communicable diseases after floods are unusual. However, the rates of diseases that were present before a flood may increase because of decreased sanitation or overcrowding among displaced persons. Increases in infectious diseases that were not present in the community before the flood are not usually a problem.

If you receive a puncture wound or a wound contaminated with feces, soil, or saliva, have a doctor or health department determine whether a tetanus booster is necessary based on individual records. Specific recommendations for vaccinations should be made on a case-by-case basis, or as determined by local and state health departments.

Swiftly Flowing Water

If you enter swiftly flowing water, you risk drowning -- regardless of your ability to swim. Swiftly moving shallow water can be deadly, and even shallow standing water can be dangerous for small children. Cars or other vehicles do not provide adequate protection from flood waters. Cars can be swept away or may break down in moving water.

Chemical Hazards Use extreme caution when returning to your area after a flood. Be aware of potential chemical hazards you may encounter during flood recovery. Flood waters may have buried or moved hazardous chemical containers of solvents or other industrial chemicals from their normal storage places. If any propane tanks (whether 20-lb. tanks from a gas grill or household propane tanks) are discovered, do not attempt to move them yourself. These represent a very real danger of fire or explosion, and if any are found, police or fire departments or your State Fire Marshal's office should be contacted immediately.

Car batteries, even those in flood water, may still contain an electrical charge and should be removed with extreme caution by using insulated gloves. Avoid coming in contact with any acid that may have spilled from a damaged car battery.

Remember, be smart and stay safe. Feel free to contact our damage restoration and mitigation specialists anytime at (704) 393-7890.

Safely Preventing Mold Growth

10/22/2019 (Permalink)

Safely Preventing Mold Growth Clean up and dry out the building quickly (within 24 to 48 hours). Open doors and windows. Use fans to dry out the building.

• When in doubt, take it out! Remove all porous items that have been wet for more than 48 hours and that cannot be thoroughly cleaned and dried. These items can remain a source of mold growth and should be removed from the home. Porous, noncleanable items include carpeting and carpet padding, upholstery, wallpaper, drywall, floor and ceiling tiles, insulation material, some clothing, leather, paper, wood, and food. Removal and cleaning are important because even dead mold may cause allergic reactions in some people.

• To prevent mold growth, clean wet items and surfaces with detergent and water.

• Homeowners may want to temporarily store items outside of the home until insurance claims can be filed. If there is mold growth in your home, you should clean up the mold and fix any water problem, such as leaks in roofs, walls, or plumbing. Controlling moisture in your home is the most critical factor for preventing mold growth. Use a stiff brush on rough surface materials such as concrete. If you choose to use bleach to remove mold:

• Never mix bleach with ammonia or other household cleaners. Mixing bleach with ammonia or other cleaning products will produce dangerous, toxic fumes.

• Open windows and doors to provide fresh air.

• Wear non-porous gloves and protective eye wear.

• If the area to be cleaned is more than 10 square feet, consult the U.S. Environmental Protection Agency (EPA) guide titled Mold Remediation in Schools and Commercial Buildings. Although focused on schools and commercial buildings, this document also applies to other building types.

• Always follow the manufacturer’s instructions when using bleach or any other cleaning product.

• If you plan to be inside the building for a while or you plan to clean up mold, you should buy an N95 mask at your local home supply store and wear it while in the building. Make certain that you follow instructions on the package for fitting the mask tightly to your face. If you go back into the building for a short time and are not cleaning up mold, you do not need to wear an N95 mask.

When a Hurricane is Scheduled to Hit

10/4/2019 (Permalink)

Hurricane Preparedness

When a hurricane is 36 hours from arriving

• Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
• Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
• Plan how to communicate with family members if you lose power. For example, you can call, text, email or use social media. Remember that during disasters, sending text messages is usually reliable and faster than making phone calls because phone lines are often overloaded.
• Review your evacuation zone, evacuation route and shelter locations. Plan with your family. You may have to leave quickly so plan ahead.
• Keep your car in good working condition, and keep the gas tank full; stock your vehicle with emergency supplies and a change of clothes.
• If you have NFIP flood insurance, your policy may cover up to $1000 in loss avoidance measures, like sandbags and water pumps, to protect your insured property. You should keep copies of all receipts and a record of the time spent performing the work. They should be submitted to your insurance adjuster when you file a claim to be reimbursed.When a hurricane is 18-36 hours from arriving

• Bookmark your city or county website for quick access to storm updates and emergency instructions.
• Bring loose, lightweight objects inside that could become projectiles in high winds (e.g., patio furniture, garbage cans); anchor objects that would be unsafe to bring inside (e.g., propane tanks); and trim or remove trees close enough to fall on the building.
• Cover all of your home’s windows. Permanent storm shutters offer the best protection for windows. A second option is to board up windows with 5/8” exterior grade or marine plywood, cut to fit and ready to install.

When a hurricane is 6-18 hours from arriving

• Turn on your TV/radio, or check your city/county website every 30 minutes in order to get the latest weather updates and emergency instructions.
• Charge your cell phone now so you will have a full battery in case you lose power.

When a hurricane is 6 hours from arriving

• If you’re not in an area that is recommended for evacuation, plan to stay at home or where you are and let friends and family know where you are.
• Close storm shutters, and stay away from windows. Flying glass from broken windows could injure you.
• Turn your refrigerator or freezer to the coldest setting and open only when necessary. If you lose power, food will last longer. Keep a thermometer in the refrigerator to be able to check the food temperature when the power is restored.
• Turn on your TV/radio, or check your city/county website every 30 minutes in order to get the latest weather updates and emergency instructions.

If you experience any storm damage in Charlotte - call SERVPRO of NW Charlotte 24/7 at (704) 393-7890.

Home Flood Preparation

9/26/2019 (Permalink)

Flood Preparation

How Can I Prepare My Home for a Flood?

If you live in a flood-prone region, it's crucial to formulate a plan now to protect your family and pets in case bad weather strikes. After your emergency plan is established, you can then learn how to protect your home. These six tips help you prepare your home for a flood in order to limit structural and financial damage in the future.

Elevate Electrical Components

Electrical sockets, switches and wiring should be elevated at least 12 inches above predicted flood levels. This reduces the amount of damage a flood can cause to your home, and it prevents your home from becoming a safety hazard during the recovery period.

If you have a fuel tank in your basement, be sure to anchor it. An unanchored fuel tank can cause serious damage, such as tearing the supply line and spilling oil.

Waterproof Your Basement

Waterproofing your basement typically requires a large sum of money, but this investment pays off if you live in an area that is frequently flooded. Along with waterproofing, set up a sump pump in the basement and a battery-operated backup in case the power goes out during the flood.

Pay Attention to Flood Alerts

You can elevate electrical components and waterproof your basement long before a flood strikes, but some preparation has to be done in the days or hours leading up to a flash flood. Pay attention to the weather, and take flood alerts seriously.

A Flood Watch will be issued when the conditions are right for flooding. This is a good time to protect furniture and important documents. Remember to take action the moment the watch is issued, though, as you'll want to start evacuating before a Flood Warning occurs.

A Flood Warning means that a flood is happening now or going to take place soon.

Move Furniture and Other Valuables to a Safe Place

Once a Flood Watch occurs, move furniture, valuables, and important documents to a safe place. Copies of critical documents like birth certificates or insurance policies should be stored in a waterproof safety box.

Keep in mind that this step should only be taken if you have time to safely evacuate your family. If the flood is likely to occur soon, forget your furniture and head to higher ground.

Pack an Emergency Kit

Store an emergency kit — one you can use after evacuating or when trapped in the house — in your home at all times. This kit should include at least three days' worth of water and food (including 1 gallon [or 4 liters] per person per day), along with essentials like:

• Flashlights
• Medications
• Copies of personal documents
• Cellphone with chargers

Purchase Flood Insurance

Regular homeowner's insurance does not cover flood damage costs. If your home is located in a flood-prone area, it's a good idea to also purchase flood insurance, which is available to homeowners through the National Flood Insurance Program.

Community Preparedness during an emergency in the Charlotte area

9/23/2019 (Permalink)

Community Preparedness - Emergency

Tips on Setting Concrete Goals

Emergency preparedness means setting goals, which helps you be accountable to yourself and also increases accountability within a group. Clear goals at the beginning of a project will also help you determine how your project will work and what role group members can play. Once goals are set, you can track your progress, compare your results with other group members, and figure out what works best so everyone can meet (or exceed) their goals.

Set a service goal and hold yourself accountable. After you have prepared yourself and your family, commit as an individual and as a team to help others:

• Help at least three people who may need additional assistance in preparing for emergencies (including the frail, elderly, individuals with disabilities, and others with special needs).
• Conduct a safety drill at home, at work, at school, or at your house of worship.
• Take a training class in lifesaving skills (CPR, first aid) or emergency response (CERT).
• Volunteer to help your local emergency responders.

Any of these activities get us one step closer to a safer and more resilient nation. Set your goals high to stretch yourself. Then keep track of how you are doing and have someone responsible for updating the group on how you are progressing toward your goals. You’ll be surprised at how much you can do when you commit, focus, and follow through. Get involved in National Preparedness Month activities in your community. Then keep your commitment. Let’s see what we can do together!

• As an individual, I will commit to preparing myself and my family this year, including creating a family disaster plan and making sure there are emergency supply kits at my home, my place of work, and in my car.
• As a team, we will assemble ___ emergency supply kits for others.
• As an individual, I will talk to ___ friends, family members, neighbors, and co-workers about our personal responsibility to be prepared.
• As a team, we will commit to ___ number of hours volunteering in disaster preparedness and response.
• As a team, we will organize ___ disaster drills for evacuating and sheltering-in-place.
• As an individual, I will complete ___ training in life saving skills.
• As a team, we will learn about the threats most likely to affect our community.

You can visit the City of Charlotte Emergency Contacts page with important websites, phone numbers, and even a printable emergency contact list.

How to Prepare Your Home for an Emergency

8/13/2019 (Permalink)

When disaster strikes, the last thing you want to think about is where the spare batteries are or whether your perishables have passed their expiration date. Make sure you're ready for any situation — and how to handle the aftermath — with these top tips.

1. Pack a "Go Bag"

If you have to leave your home in a hurry, you'll want to have some essentials packed and ready to go. Keep the following supplies, recommended by FEMA, in a portable container in the area of your house where you'll take shelter:

• Three days' worth of food and water (at least a gallon per family member)
• Battery powered (or hand crank) flashlights and radio
• Extra batteries
• First aid kit
• Whistle to signal for help
• Trash bags and duct tape, along with a dust mask
• Wrench or pliers to turn off utilities
• Manual can opener for food
• Regional maps
• Cell phone with chargers, inverter, or solar charger
• Moist towelettes and any personal sanitation or specific family needs, like pet supplies

(For additional recommendations, be sure to check out ready.gov)

We also suggest having smaller versions of your kit stocked with a few necessities like walking shoes, snacks, and a flashlight at work. In general, you'll also need enough cash on hand for five days of basic needs (gas and food), but any amount of ready money will help if ATMs are down.

Once you have your supplies together, it pays to go through them at least once a year too, to weed out expired food and batteries.

2. Make an Action Plan

When things get chaotic, you want to make sure that every family member knows what to do. We suggest designating two meeting places (one close by and one a little further away in your neighborhood) and hang a map with the spots marked near your emergency kit.

It also pays to have important contacts written down if the power goes out and there's nowhere to charge your cell phone. Make a mini contact list — ready.gov has templates you can print out — with important numbers that everyone can stow in their wallets. Leave a copy in your emergency kit, too. Establish a plan for checking in with relatives in case local lines get jammed. Text messages will often go through, even when phone lines are clogged.

3. Prep Your Home

If the power goes out and you have time, unplug appliances and electronics and turn off air conditioners, whether you stay or go. This will prevent damage when the electricity surges back on. Leave one lamp on so you'll know when the power's back.

How you store food can also make a difference when it comes to salvaging items afterwards, according to the FSIS. If there's a chance of flooding, be sure to store dry goods in waterproof containers high enough that they will be safely out of the way of contaminated water.

Grouping food together in the freezer can help it stay colder longer in the case of a power outage. If you have advanced warning, freeze any items you don't need right away, like leftovers, milk, and fresh meat and poultry to keep them at a safe temperature longer and stock your freezer with as much ice as you can fit. Coolers stocked with ice can also be helpful if the power is out for more than four hours.

Though you'll want to minimize the amount you open and close your refrigerator door once the power goes out, FSIS recommends keeping an appliance thermometer in your fridge and freezer to help you determine if food is safe to eat. The refrigerator temperature should be lower than 40 degrees Fahrenheit and the freezer temperature should be below zero degrees Fahrenheit.

After the Emergency

Coming home after a major disaster can be daunting. Call SERVPRO of Northwest Charlotte to help you in the event your home is affected.

Water Damage Clean Up

7/19/2019 (Permalink)

Water Damage Cleanup in Home

Tips for cleaning your Charlotte home after water damage

Homes in Charlotte NC are impacted each year by unforeseen water damage due to weather events, disrepair, and the unexpected. Water in unwanted places can cause a lot of damage. Not only can it ruin your prized possessions, but also the house in which they are stored. If you’re able to act quickly, you can minimize the damage and possibly save some of your possessions. Some of your success depends on how long the water’s been around, there might be pieces of furniture that can be saved, and sometimes, even carpet, but any electronics hit by water are probably doomed.

Don’t treat flood water in unwanted places lightly: even if your basement only has an inch of water in it, or is even just damp, it is the perfect breeding ground for mold. Mold growth not only ruins walls, furniture, carpets, flooring, etc. 

So in addition to calling your insurance company, here are a few tips to deal with your flooded basement and minimize the water damage. (Call your insurance company before you do anything, and tell them what you want to do.)

1. Disconnect the power, unplug any electronics, and remove electronics, furniture and movable items immediately. The faster you get items out of water’s way, the more likely you’ll be able to save them. Definitely move all electrical items first, and if you can, turn off your power leading into the affected area, especially if water rises above electrical outlets. Pull up any carpets (wall to wall and area rugs) and under-padding. You may be able to save the carpet if you get it cleaned and disinfected, however, it may shrink and be better off as an area rug afterwards. It’s unlikely you’ll be able to save the under-padding, which acts like a sponge and absorbs a lot of water.
2. Get rid of the water. There are several ways to get rid of the water. If you don’t have power, or are worried about loose wires, the old-fashioned, manual way will work. Use old towels, buckets and mops to soak up as much water as possible. As long as sewers in your neighborhood aren’t backed up, you can pour the water down the drain, otherwise, pour onto your lawn or other permeable surface. A wet/dry vacuum can be used too, note: be very careful to plug it into outlets far away from water. Don’t use an extension cord as the connection could also short out and give you a nasty shock. Water and electricity don’t mix! If your basement or other flooded area is overwhelming and you have power, consider renting (if available) a sump pump from your local Rent-all or hardware stores. Getting rid of all the water and drying out the area is the most important thing you can do to prevent mold growth.
   
   
3. Dry out the affected area. Once you’ve mopped up all the water, use fans and  a dehumidifier to help dry out the area. If it’s stopped raining, open windows to allow for air circulation and faster drying. You want to dry the area out as soon as possible. If you have a finished basement and the drywall was affected, you’ll probably have to cut away the areas that were touched by water as the drywall will crumble and the paper backing is a good source of food for mold. If you have baseboard trim, take it up first, and if it’s made from pressboard it will likely not be salvageable. If it was wood, you might be able to save it.
   
   
4. Disinfect. After the area has dried out, including wood beams, insulation, drywall, etc., use a good disinfectant to get rid of any bacteria that might have come up through sewers, toilets, etc. Disinfect all areas affected by the flood waters including walls and wood and non-upholstered furniture that sat in flood water.
   
   
5. Prevent mold growth. After you’ve disinfected and let the area thoroughly dry out, apply Concrobium throughout the affected area according to directions. I can’t say enough good things about this product; it is non-toxic, made with distilled water and inorganic salts. You can use it on furniture, walls, floors, basically anything that is susceptible to mold growth. Once a thin layer of Concrobium Mold Control is applied, let it dry overnight. As Concrobium dries, it forms a thin layer over any mold that may be growing and actually crushes the roots of the spores. Wherever it’s sprayed will prevent any mold from growing, providing continued resistance. If you’re spraying an entire room, you might want to consider renting a mister from a hardware store such as Home Depot. It’s easy to use and very fast.
   
   
6. Dispose of damaged items responsibly: you’ll be tempted to throw everything into a dumpster and send it all away and out of site. But if you can organize damaged goods into piles and take what you can to local recycling centers in Charlotte, and Mecklenburg County - you will help alleviate the pressure on your local landfill site. Go to the City of Charlotte Waste Management website to find out where to recycle old paints, stains, adhesives and other toxic liquids, any damaged electronics from cell phones to TVs and computers, furniture, and even drywall.

When in doubt, call a licensed water damage cleanup company in your area.

Frequently Asked Questions about House Fire Damage

7/12/2019 (Permalink)

Firefighters attempting to extinguish home fire.

Got questions about what to do after a house fire? We have a few answers for you.

Fire and Smoke damage is not as rare as you may think. Those who are affected by a fire and contact us for help with the restoration process often have similar questions regarding what to do after. Some of those questions and answers are provided below.

Can I go back into my home to get my belongings after a fire damage?

We suggest an expert determine the safety of any home or building. While you may not see a risk in checking the fire damage in your home, it may be dangerous, or pose a hazard to your health.

What will happen to my items left in the home?

Your insurance agent may deem some that are safe be stored. If so, our technicians would remove those items and safely store them. Items damaged due to the smoke damage from the fire would need to be disposed of properly, which our technicians will also do.

Do you board up our home?

Yes, we can. SERVPRO of Northwest Charlotte can board up a home safety and securely to prevent possible theft after a fire damage has occurred.

Can I stay in my home after a fire?

Insurance adjusters will make this determination usually based on damage, but common sense will sometimes tell you to stay elsewhere. If a small situation is centered in one room and did not affect other areas, you may be able to safely stay.

Can we clean the fire or smoke damage ourselves?

Most people think fire or smoke damage can be easily cleaned. There are actually strict standards for fire restoration set forth by the IICRC, which all professional fire restoration companies follow to make sure your home is properly restored. While you may think you can do it, if you lack the proper training and experience, you are taking all responsibility for future hazards and problems that may occur.

Still have questions? Call us anytime at (704) 393-7890 or request help online.

Why Choose SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

7/12/2019 (Permalink)

Why choose SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County.

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.

Are you “Ready for whatever happens?”

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire, or an area flood.  The best time to plan for such events is not when the event happens, but well before it happens.

The SERVPRO^® Emergency READY Profile serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Rather than simply reacting to disaster situations, most prefer proactive measures to establish a relationship with a restoration services company. 

By working with SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston Countyto develop your personalized Emergency READY Profile your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. 

SERVPRO^® is a leader in water and fire damage response and can help you quickly get your property back in working order.

Frequently Asked Question During the Water Damage Restoration

6/18/2019 (Permalink)

Question during the Water Damage Restoration process

Here are the answers to some of the most frequently asked questions about the water damage restoration process.

1.) What happens and what are the effects when water floods my home or business?

• First, when water contacts drywall, it sags and disintegrates. Then you’ll see paint bubbles and peeling as the water wicks up the drywall. After that, water saturates the insulation behind the drywall.
• Next, if water dwells in your property for any length of time, wood structures begins to swell. The glue holding your particle board kitchen and bathroom cabinets dissolves, causing them to crumble. The longer the water dwells in your property, the more likely it is that the hardwood floors will buckle and warp. Wood exposed to long-term water damage rots.
• Third, water-soaked carpets “delaminate.” Delamination is the term for carpet that pulls away from its backing. Once this happens, the carpet is permanently ruined.
• Fourth, water damage can short-out electrical systems. This can cause fire and shock hazards and damage to electronic equipment.

2.) Why can’t I clean up and dry out the damage myself?

Quickly wiping or mopping up a small spill in the middle of the floor is okay.

But the problem is, if water flooded a large portion of your home or office, it’s the water you can’t see, the water that wicks up behind the wall or under the floors, that causes problems.

These dark cavities are the perfect place for mold and mildew to grow. And, without meters to measure the moisture, you won’t be able to find and remove the water you can’t see hiding in the structure.
All that excess water promotes mold and mildew growth and compromises the structural integrity of the materials. 

In addition, if the water damage comes from a contaminated source like a sewage backup, it presents an imminent health threat. In this case, you especially want to AVOID ANY CONTACT and call us immediately.

So, no matter what caused the water damage, to prevent future health or structural problems, water damage restoration should always be handled by a licensed, insured, IICRC certified professional water damage restoration contractor like SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County.

3.) What does a professional water damage restoration contractor do differently than I would do to dry water damage?

• First, after we extract the water, we contain the affected area.
• Second, we remove any non-salvageable damaged materials.
• Third, we photo catalog every part of the damage and all damaged items.
• After that, we spray anti-microbial solution on the affected area.
• Shop vacs and common household fans just aren’t designed to remove enough moisture or generate enough air movement to dry your home or office completely after a flood. So, we use specialized, high-speed, industrial air movers and dehumidifiers. We set up the equipment in a specific pattern, creating the most efficient drying system for your property.
• While the equipment removes and controls the humidity and moisture levels in the air, we monitor the progress on a daily basis with specialized meters to measure the moisture.
• Finally, we communicate with your insurance company using the latest technology to facilitate efficient processing of your insurance claim. We’re experts at this, and we’ve helped hundreds of homeowners in the Greater Philadelphia and Cherry Hill area recover quickly from water damage loss.

4.) How long does it take to dry my home or business?

The only answer to this question is It depends.
It all depends on the size and scope of the loss.
Completely drying a structure depends on the type of water damage, how bad it was, how long the water was sitting, and the type of building materials involved. For example, concrete takes much longer to dry than wood. 
Many times, water damage to your home or business takes 2 to 3 days to dry. However, properties exposed to water damage for a long time will take longer to dry!

5.) Do I have to leave my home or close my business during the restoration?

If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office. However, the equipment we use during the drying process can be noisy. And it creates a lot of air movement which may be considered as unlivable or unworkable conditions. If the bathrooms in your office, or the kitchen in your home are a part of the damaged area, check with your insurance company for reimbursement of alternate living expenses or business continuity expenses until the restoration job is complete.

6.) Why does SERVPRO need access to my house or business?

Once the water is extracted and we begin the drying process, we need to monitor and control the moisture and humidity levels in the home. By doing this, we can prevent the growth of toxic mold. In addition, insurance companies require daily monitoring reports to justify your claim for damages.

7.) Why is my property monitored so often?

We place our industrial sized equipment so it will operate as efficiently as possible according to the moisture mapping. We monitor and check the progress of every job regularly so we can make any adjustments as needed. Remember our job is to get you clean, dry and sanitized as quickly as we can. So monitoring helps us do that.

8.) Why does the air in my home or office feel so dry?

We set up the equipment we use during the drying process so it will remove as much moisture from the affected space as possible. Our equipment creates an atmosphere that’s as dry as possible. This is just temporary. Once the drying process is complete, and we remove the equipment, the air condition will return to normal.

9.) Is it okay to leave the equipment running all the time?

Absolutely! Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. So please don’t move it.

10.) Can I turn the equipment off at night to save money or to reduce noise?

Please don’t!

The drying process requires running the equipment 24 hours a day for several days.
Our equipment is designed for efficiency. 
And because we know the noise might be problematic, for sleeping purposes or the quiet enjoyment of your home or office, we often suggest you call your insurance agent to see if your policy covers alternate living expenses or business continuity expenses.

11.) Is it okay for me to open the doors and windows? 

Please don’t! Our technicians have set up the best conditions on your property for drying it efficiently, if you open windows during the drying process it causes problems. Depending on weather conditions, opening windows slows down the drying progress. So, the best rule of thumb is to keep doors and windows closed, and don’t turn off air conditioning or heat without talking to us first.

12.) If I filed a claim, do I have to wait for an adjuster to come out before I call you?

The answer to this question is usually no.Most homeowner and business policies require you to do whatever you can to prevent further damage.

• The first step is to stop the source
• Next, call your insurance company. Ask them if you have coverage. They will probably issue you a claim number at this time. And, they will probably give you 2 or 3 names of restoration companies to call.
• After you call us, take pictures of the damage. Even though we will take pictures when we arrive, we tell our customers they can’t take enough pictures!
• After that, if you can, remove or separate any personal items and furniture from the damaged area and do what you can to remove the standing water. Just don’t throw anything away.

13.) Do I have to use the restoration company the insurance company recommends?

No. You don’t have to use the company the insurance company recommends. You are free to hire whoever you want. As with every profession, there are good water damage restoration professionals and not so good ones.

Remember: Most reputable water damage companies have worked with the major insurance companies and are experts at dealing with adjusters and claims.

The benefit to you of hiring us: Once we have the information about your claim, we’ll communicate directly with your insurance adjuster to make the process smooth and easy for you.

14.) If materials need replacement, can I replace them with something different?

Our job in water damage restoration is to return your property to you in its pre-damaged condition. Your insurance company will pay to replace “like-with-like.” However, after large water damage to your property, when many items have been removed, it makes the perfect time to renovate and update. But if you want to upgrade, you’ll need to pay the difference out of pocket from what your insurance company allocated.

15.) Will the carpet need to be replaced?

In some situations where carpet has been wet for an extended period, water damage will cause what is called delamination (the backing separates from the fibers) and will usually require replacement. Or if the water was from a non-clean source like sewage, the carpet will most likely need to be replaced. But in most cases, if carpets were saturated by clean water, and if we get to them right away, they can be dried, sanitized and cleaned without damage.

16.) Do I need to find a reconstruction contractor to do the repairs after the water restoration is done?

If you hired us to handle your loss from start to finish, you don’t need to worry about finding a general contractor. We have a team of qualified, experienced professionals to do the reconstruction needed, or we use sub-contractors as a part of the restoration package.

17.) Are there any chemicals used that could be harmful to me or my pets?

We use several different anti-microbials or biocides during every water damage mitigation job. These prevent mold, mildew, and bacterial growth. And most of them are rated safe for pets and children. But, if you have concerns about toxicity or chemical exposure, ask the technician on call which anti-microbial solution he will be using. You can also ask him to provide you with the Material Safety Data Sheets (MSDS sheets) for that product. But to be safe, it’s wise to keep yourself, children, and pets away during the drying process.

And, our most favorite of the frequently asked questions about water damage restoration:

18.) Can water damage be prevented?

There’s not a lot you can do to prevent water damage from an act of nature. Water damage from severe storms that cause over-the-ground flooding happen. But not as often as you might think.
Although all 50 states experience flooding, most water damage to properties is caused when indoor plumbing fails. And, while there are some types of indoor plumbing issues that can’t be prevented, many can.

The key to prevention is regular maintenance.

So check back with us often. In our blog, we post information homeowners and business owners to use to prevent all different kinds of property damage.

But in a nutshell, here are the 5 basic steps to prevent water damage you can take each month:

• First, make sure all your appliances (e.g., dishwasher, clothes washer, and water heater) are in good working order. Check all water connections and hoses.
• Second, check under your kitchen and bathroom sink for signs of corrosion and make sure connections are tight.
• Third, check the toilets in each bathroom for any signs of leaking.
• Fourth, monitor your water bills. A sudden, unexplained increase in water use can be caused by a leak.
• And last, make sure everyone knows how to shut off the water supply.

Have more questions. We're here to help. Call us anytime at (704) 393-7890.

Meet our Owner - Penny Benkeser

5/17/2019 (Permalink)

Penny Benkeser, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

Penny Benkeser, owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County and president of the Charlotte Chapter of the National Association of Women Business Owners (NAWBO) joins Good Day's Barbara Lash to talk about women in business.

Penny is the 2016-2017 President of the Charlotte chapter of NAWBO.  In this interview she is able to discusses the woman owned business community in Charlotte and the role of NAWBO in the local community.  She also talks about a few of the upcoming events meant to provide education and networking resources for women business owners.  

Finally, she also speaks to some of the benefits she has been able to leverage based on her NAWBO membership and the impact on the growth on her business.   

Click Here to Watch the Video

When Your Home Needs Water Damage Repair

5/17/2019 (Permalink)

When Your Home Needs Water Damage Repair

How Water Damage Occurs

Water Damage occurs for any number of reasons and sometimes it goes on long before you notice it. The most common ways in which water damage occurs are the following:

• Pipes – Leaking, burst, or cracked pipes are common in homes, especially older homes where pipes might need replacing. Spots with prior repairs are more susceptible to future damage with time and use. Weather changes and weakened areas of pipe can all lead to water damage in your homes.
• Flooding – Flooding whether caused by heavy rain, plumbing failures, or groundwater exposure, causes extensive damage and affects many surfaces and items in your home from the floor to ceiling including electrical outlets, TV’s and appliances, and furniture.
• Basements and Crawlspaces - Accumulating water can sit and collect in damp and cool places like a basement or crawlspace. 

Results of Water Damage

Even the smallest amount of water damage can lead to deteriorating housing materials and fungal growth like mold. Mold loves to multiply in damp, moist, and dark locations. Areas in your home that were not properly cleaned and dried are perfect hosts for mold. Humid locations are especially susceptible to mold growth. Mold spores are also airborne, spread quickly, and can cause health effects.

You Have Water Damage. Now What?

First, when accessing if you should attempt water damage repair before calling a professional also determine whether it is safe to remain in your home. The biggest concern is your electrical system and the potentials for injury from slipping. Then,

• The sooner you clean the better. If the water damage is manageable and your safety in check, begin the clean-up process right away.
• Water is heavy. Removing water logged and soaking wet items is a laborious task, therefore be aware of your own abilities and safety when removing wet items.
• Leave your vacuum in the closet. Your household vacuum is not equipped to handle water removal. Use a mop and bucket, or another absorbent cloth, to soak up and dispose of the water manually. Blot rugs and furniture with absorbent material to soak up the water.
• Hang up those wet fabrics. Leaving any fabric material soaking in water is a fungus breeding ground. Remove cushions, curtains, blankets, and throw rugs to dry elsewhere.
• Keep those appliances and electronics off. Your electronics could have water damage where you cannot see it.
• Clean up. Clean up and remove everything from the waterlogged area that isn’t bolted in place.

Leaving any water damaged areas unrepaired leads to further damage and toxic living situations.

Lastly, call a well-trained water restoration professional with industrial equipment to ensure water damage repairs happen immediately and properly. A water damage professional handles the entire repair process from removing the water to ensuring everything in your home is dry; preventing mold growth and further material damage, protecting your health and making your home safe again.

How Long Does it Take to Repair a Home After a Fire?

5/17/2019 (Permalink)

The Fire Damage Repair Process

PHASE 1: MITIGATION AND DEMOLITION – 3 WEEKS

First, the mitigation vendor will come out to assess the level of damage in the home. The affected rooms will be tested for soot and smoke damage by using special sponges or gloves, and a high-efficiency particulate air (HEPA) vacuum and deodorizer will be used to clean the air. The mitigation vendor will also explain what the demolition and rebuild phase may consist of (if applicable) and determine whether it makes sense to do more complex tasks such as flood cutting, a process that determines the water accumulation in drywall, or tearing down walls and ceilings, and removing floors. These tasks may be necessary when a severe fire occurs as water damage can occur from extinguishing the fire. Lead and asbestos testing may also take place depending on the state the house is in and the year it was built.  

PHASE 2: GENERAL CONTRACTOR AND SUBCONTRACTOR – 3-6 MONTHS

Once the home has been mitigated, the next step is called “build back” which encompasses the repairs required to return the home to pre-fire condition. The build back phase is when a general contractor comes in. He or she will assess the damage, write an estimate and send it to your insurance carrier adjuster (if you’re filing a claim). Keep in mind it can take some time to negotiate cost (up to 2-3 months), but once all parties agree and you sign a work authorization, work can begin.

 The general contractor often takes on subcontractors to rebuild other parts of the home, such as installing flooring or drywall (or uses an architect for larger losses), so you can get the type of flooring, roofing, etc., you want in your newly restored home.

When all work is complete, you and your contractor will perform a final walk through to review the repairs and you will be asked to sign a Certificate of Satisfaction, which is documentation needed to close out the job.

The Amount of Time Depends on the Amount of Damage

Remember, there’s no one-size-fits-all time estimate for the restoration process. It depends on the size of the house, severity of damage and vendors involved. A small house with light damage could be fixed in a couple of days, whereas a larger job requiring a full gut (or complete rebuild) could take six months or more. It’s always helpful to ask for a scope of the work involved as well as an estimate, so you have a better sense of what to expect for your specific situation. 

Here are some other things to consider when a home fire occurs:

• Permits can prevent demolition from happening. For example, you may have to hold off on a rebuild if the building fails lead or asbestos testing.
• Repairs can take time, but it’s also important to be aware of your timeline, especially if your insurance company is covering alternative living expenses (ALE). For example, if you’ve spent 5 months negotiating costs and only have 9 months of ALE, you would have already spent more than half of your ALE before the restoration process began.
• Hire a trustworthy mitigation vendor with proper credentials and good reviews. If the mitigation is not done well, it can create more work for the general contractor.
• Avoid cleaning prior to speaking with a professional company, as it could cause further damage.
• Collect all sentimental items to handle/clean yourself to avoid potential accidents while professionals are there.

Most Common Areas in Your Home for a Fire to Start

5/15/2019 (Permalink)

Common Areas in Your Home for a Fire to Start

Places and Items Prone to Smoke and Fire Damage

It's important to identify areas, objects and circumstances that are more likely to be fire hazards than others, to help prevent any home fires and keep your house up-to-date on safety practices. Keep fire extinguishers in the kitchen, garage, and near any appliances that use heat/electricity. It's also a good idea (if not required by code) to have smoke detectors in every room of the house – especially bedrooms – and to check them at least once a month to make sure the devices are working properly.

1. KITCHEN

It's crucial to practice home fire safety in the kitchen because it's the place where most home fires originate. In fact, half of all residential fires start in the kitchen due to appliances that utilize heat/electricity, cooking-related incidents (such as an unattended oven/stovetop), or fabric and material (a dishcloth, for example) that's too close to heat. A dirty oven/stovetop that has a lot of baked-on grease and residue is another fire safety hazard, as it can easily cause grease fires.

2. APPLIANCES

Most homes have a number of appliances, many of which operate with electricity, gas or heat (or some combination of these) and can be potential fire hazards. Older appliances (15 years or older) are particularly prone to fire damage especially if they aren't regularly cleaned/inspected and properly maintained. It's a good idea to only run appliances when you're at home to avoid having to deal with any safety issues or fire restoration, in the unexpected case that they overheat and/or ignite.

• Dryers – Lint, fiber and dust buildup in dryers is one of the main causes of a laundry room fire. Make sure to keep vents and filters clean by removing any lint after each use and to clean out the lint from the hose connected to the back of the dryer at least once a year.
• Dishwashers – Heating elements in the dishwasher raise the water temperature and help dry the dishes. These mechanisms can overheat and catch fire, especially in older models or if the dishwasher has faulty parts.
• Microwaves – Although they are convenient, microwaves can be dangerous if you heat food or materials (such as aluminum foil, Styrofoam or certain plastic containers) that are flammable. You could end up with a fire or even smoke damage if not quickly extinguished.
• Toasters/Toaster Ovens – The electrical elements inside a toaster can start to become faulty over time and may not turn off, which could start a fire. Crumbs can accumulate and become stuck at the bottom of the toaster, so make sure to clean it regularly to prevent a fire and never leave these appliances unsupervised when in use.

3. BEDROOM

There are many potential fire hazards in bedrooms – bedding, curtains, plush items, mattresses – which make this room a high risk for fire damage. Mattresses made after 2007 are flame-retardant and comply with higher safety standards. Most mattresses made before 2007 usually aren't up to code with the Federal Mattress Flammability Standard, so you may want to consider upgrading to a new one. Incorporate home fire safety by installing smoke alarms in each bedroom and make a fire escape plan that includes two ways to exit the room (usually through the door and a window).

4. CHIMNEYS AND FIREPLACES

Some common issues that arise with chimneys and fireplaces include structural problems which can cause temperatures to burn too high, or chimney liners that are loose or have become detached which can cause burning embers and ash to escape to combustible areas in walls, attics and roofs. Keep chimneys and fireplaces cleaned and maintained. You should have them inspected and professionally cleaned at least once a year or when there is a quarter-inch buildup of creosote or soot. Rugs, tapestries and other fabrics that are too close to the fireplace can easily ignite. Prevent this by keeping cloth items away from the fireplace and always keep a spark screen in front of the fireplace.

5. LIVING ROOM

Like bedrooms, living rooms contain many potentially flammable items – electronics, drapes/curtains, furniture ­– which could easily catch fire and spread it rapidly. One of the leading fire hazards in living rooms are candles. Never leave a burning candle unattended and make sure it’s kept away from flammable/combustible objects.

Fire Cleanup

You may be able to handle some of the fire cleanup on your own, such as ventilating your home by opening all of the windows and washing all of your clothes and fabric items that have been exposed to fire and smoke damage. However, for cleanup and fire damage restoration tasks, it's advisable to hire a professional fire restoration company. 

Call us for 24/7 Emergency Response to your Fire Damage Restoration needs.

Tips To Prevent Water Damage

5/10/2019 (Permalink)

Prevent Water Damage

Prevent Water Damage in Your Home

Water damage is something no one wants to deal with, large or small. It can wreak havoc in your home or business, and the cleanup required can be both time consuming and expensive, especially in cases where large areas are effected, or damage that later results in mold. When water damage occurs, it not only compromises part, if not all, of the structure of the dwelling, but the furnishings, appliances, collectibles and a number of other things. 

Many times water damage comes from leaky or busted water pipes in a bathroom or kitchen. In the bathroom, there are a few simple things you can do to possibly prevent future problems. For one thing, if you don't have an exhaust fan, install one. Steam and humidity that results from your baths and showers provide a perfect environment for mold to grow; exhaust fans will control this. Also, watch for stains or spots forming on the walls that could indicate leaking pipes behind the sheet rock or other wall coverings. You might want to repair the grout or chalking around your tub, shower, or toilet that is beginning to get loose, especially if you are noticing small puddles of water around these areas. 

Though you cannot see below the tiles, the moisture could be causing damage to the wood flooring beneath. If this is happening, it could also be a breeding ground for wood damaging insects. One other thing you definitely need to do is check the pipes located under the counters in not only the bathroom, but kitchen as well. Since you have to get down on your knees and move items that may be stored in front of, or under them, you don't know there is a problem until it is too late. If you see the fittings, or the pipes are getting rusty and worn, you should replace them. 

When in doubt, it's best to contact a water damage repair and mitigation company in your area.

Here are a few significant and handy protection tips: 

• Check to make sure the water hoses running from the washing machine are in good repair 
• Dishwashers should be checked regularly as they have a high potential to leak. Installing steel braided hoses on appliances may be worth looking into. 
• Pipes and connections should be checked regularly 
• Avoid flushing foreign objects down the toilet 
• Remember to clean out roof gutters as this is a major cause of water damage 

If water damage has already occurred, here are some tips to help minimize damage: 

• Turn off the source of the water intrusion 
• Remove furniture and rugs off the floor or they may leave permanent stains 
• Avoid lifting up carpets from edges as this may cause shrinkage which is virtually impossible to repair. 
• Use foil to put between furniture legs and carpet 
• Wipe down your furniture 
• Don't use an ordinary vacuum cleaner to suck up water 
• Put down towels and mop to soak up excess water 
• Turn on air conditioning to dehumidify air and turn on fans (if safe to do so) 
• Call an IICRC qualified water damage business as soon as possible.

Tree Maintenance and Storm Damage

5/9/2019 (Permalink)

Tree Maintenance and Storm Damage

Regular tree maintenance can help prevent storm damage to your home that is commonly caused by high winds and poor health of the trees on your property. 

Preventative Tips

Throughout the year there are steps you can take to prevent (or at least reduce the amount of) damage to your roof, home, deck/patio and yard when the weather brings heavy rain and wind. Homeowners can take care of most tree maintenance, but when dealing with tree removal, dead or diseased trees or insects/pests, it's best to call in the professionals for help. Depending on your situation, you may need to contact a certified arborist who can thoroughly assess the condition of the trees on your property, or a tree removal service that can perform a thorough assessment of any storm damage and cut down and remove any trees that are a potential hazard.

TRIMMING AND PRUNING

Any branches close to your house should be trimmed back on a regular basis. This will help protect against potential roof damage from fallen limbs if severe weather hits your area. Heavy rain, hail and powerful winds can easily snap and break weak branches off, which could result in major storm cleanup efforts if they fall. Pruning to remove dead limbs can be done any time of year, but is typically recommended during the winter and spring months.

TREE REMOVAL

Tree removal is a necessary part of tree maintenance, especially if there is a tree posing a risk to your home that could fall during a storm and cause damage. If you suspect you have a dead tree, you should hire a tree removal service for an assessment and they will recommend next steps. If you have a diseased tree, it may be beyond trying to save. A certified arborist can assess the tree and recommend whether or not it can be rehabilitated.  

WATER AND SOIL

Every tree species has specific needs, so make sure you know what type of trees are in your yard in order to care for them appropriately. Some trees are drought-tolerant and can go for long periods of time without water. However, for trees that do need water more consistently—and if they aren't receiving enough rain—they should be watered until the soil is moist. Newly planted trees will need more water and attention, especially during the first two years, to help foster root establishment. To help trees retain enough water, cover the soil with wood mulch.

There are six main types of soil—sand, silt, peat, loam, chalky and clay—and each requires different types of care, as soil and root management are essential to good tree health. If soil composition is too compact, it will prevent trees from growing and should be aerated. Soil should also maintain the right level of moisture and nutrients in order to keep trees healthy, otherwise trees could develop disease, become weak or die, making them a potential hazard to your home during a storm.

Storm Damage Cleanup and Restoration

When a storm hits your home, you need help immediately. Our team can quickly respond, help prevent secondary damage, and help reduce restoration costs.

Call us, we're here to help (704) 393-7890.

Does My Business Need Flood Insurance?

5/9/2019 (Permalink)

Commercial Flood Insurance

Natural disasters can be devastating to businesses. While damage caused by some types of natural events—such as lightning or wind—will usually be covered by commercial property insurance, you need a special policy if you want protection from flood damage. This Q&A will help you understand this type of coverage and determine if your business needs it.

Frequently asked questions about flood insurance

Q. Does my commercial property insurance include flood coverage?

A. No. Damage from flooding, including flooding generated by hurricane-generated storm surge, typically is not covered under a standard commercial policy, including a Commercial Package Policy (CPP) or a Business Owners Policy (BOP). Flood insurance is available from the federal government’s National Flood Insurance Program (NFIP).

Q. What does flood insurance cover?

A.Flood insurance covers damage to your building and contents caused by flood. This includes losses resulting from water overflowing rivers or streams, heavy or prolonged rain, storm surge, snow melt, blocked storm drainage systems, broken dams or levees, or other similar causes. To be considered a flood, waters must cover at least two acres or affect two properties. Generally if water comes from above—for instance from rain or melting snow overflowing gutters and leaking onto your inventory—you’ll be covered by your standard commercial property insurance.

Q. What isn’t covered by flood insurance?

A. Property outside your building generally will not be covered. For instance, landscaping and septic systems will not be covered. In addition, flood insurance will not cover damage to your business vehicles, but this can be included in the optional “comprehensive” portion of your business vehicle insurance. Financial losses caused by business interruption or loss of use of insured property are also not covered.

Q. Do I have to purchase flood insurance?

A. If your commercial property is located in a high-risk flood area and you have a mortgage from a federally regulated or insured lender, you are required to purchase a flood insurance policy.

Q. How do I determine my risk for flood damage?

A. Location is the most important factor for weighing your risk for flood damage. Is your business located in or near a flood zone? (Flood map search tools can be found FEMA.) In what part of the building is your businesses equipment and inventory located? Anything housed on a lower floor, for instance, will be at greater risk.

Q. Where can I purchase flood insurance?

A. Flood insurance is available from the NFIP and some private insurers. However, NFIP coverage can only be purchased through an insurance professional; you cannot buy it directly from the federal government. To find a local insurance professional who is familiar with the National Flood Insurance Program, contact the NFIP at 888-379-9531 for an agent referral.

Q. How long does it take to get flood coverage?

A. Typically, there’s a 30-day waiting period from date of purchase before your policy goes into effect.

Q. Does my flood policy cover mold?

A. Damage from mold and/or mildew resulting from the after-effects of a flood is covered, but each case is evaluated on an individual basis. Mold/mildew conditions that existed prior to a flooding event are not covered, and after a flood, the policyholder is responsible for taking reasonable and appropriate mitigation actions to eliminate mold and mildew.

Q. How much flood coverage can I get?

A. Commercial flood insurance provides up to $500,000 of coverage for your building and up to $500,000 for its contents.

Q. What if I need more coverage?

A. You can purchase what’s called excess insurance coverage to rebuild properties valued above National Flood Insurance Program (NFIP) limits. Excess coverage includes protection against business interruption.

Preparing Your Home for Flood Damage

5/1/2019 (Permalink)

This customer's basement was flooded by ground water through a window.

How to Protect Your Home from Flood Damage in the Future

• Consider flood insurance (especially if you live in areas where weather-related flooding is common). Government-issued disaster assistance doesn’t always cover the cost of damage from a flood, so it’s important to consider a supplemental insurance policy.
• Bring appliances such as utilities, broilers, window air conditioning units and other HVAC equipment to higher ground if possible, as these items are particularly vulnerable to flood damage.
• Hire a trusted plumber to install a sewage water backstop or sump pump. Some cities offer programs to fund the installation of these types of valves. Check with your local official to see if this is offered in your area.
• Fill any holes or cracks in foundation with caulk or patching to prevent potential leaks.

3 Things Homeowners Should Know About Filing A Water Damage Claim

5/1/2019 (Permalink)

Filing a Water Damage Claim

1. Understand what is covered by your Insurance Policy

When damage has already occurred to a home, it’s often not possible to change your insurance plan immediately after the fact. Choosing an insurance policy that will cover common types of damage is generally helpful. By knowing what your insurance policy will cover, you can be more prepared for a disaster, and you can quickly make a claim and spend less time worrying about the financial aspect of the water damage.

2. Documentation Is Key

After you’ve made the insurance claim, your insurance company will likely request documentation in order to know how to compensate you. Many insurance companies send an adjuster to photograph the damage that has occurred from the bursting pipes or flooding. However, it can also be useful for you to provide additional documentation to the insurance adjuster and your insurance policy, as more information can often be useful.

3. Time Matters

After a claim has been made, the next priority is to the issue and clean your home. However, spending time attempting to fix a broken pipe or trying to clean your home on your own can be both time-consuming and hazardous. Standing water can cause structural damage and can result in mold growth, making it important to quickly clean your home. Making the most of the time you have and calling in professionals is often the best way to ensure your home doesn’t become more damaged.

Understanding what insurance policies tend to cover, knowing how to document the effects of bursting pipes or a flood and understanding the importance of reacting quickly can make the claims process easier. Homeowners with damaged homes might find it helpful to contact water damage restoration experts.

SERVPRO of NW Charlotte is here to help every step of the way. Call us 24/7 at  (704) 393-7890

Protection For Businesses When Fire Damages Causes Closure

5/1/2019 (Permalink)

What Does Business Interruption Coverage Cover after a fire?

If your building catches fire, your property insurance coverage may help you replace the building, your desks and copiers, and inventory from your warehouse. It may also cover the cost of hiring a fire restoration company. However, this type of coverage doesn't cover your lost revenue. What does interruption insurance cover?

• Employee wages and other routine operating expenses
• Profits you would have earned if your business hadn't been affected by fire
• Costs related to moving to a temporary location
• Lease payments for the property affected by the fire
• Loan and tax payments

What Isn't Covered by Interruption Coverage?

It's important to understand that there are exclusions to this type of coverage. For example, some fire restoration services may be covered, but the expenses that result from a flood or earthquake probably won't be covered.Water damages are often paid for out of your business budget. Other costs that may not be covered include

• Utilities, which are usually stopped after a disaster
• Undocumented income, such as a recent increase in income
• Losses due to voluntary or partial closures
• Losses related to power outages and downed power lines

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. protection

For questions, contact us anytime at (704) 393-7890 or request help online.

Who Pays During Apartment Fires?

5/1/2019 (Permalink)

Apartment Fire Damage

An apartment fire can cause panic and undoubtedly create extensive fire damage. However, some landlords and renters worry more about the financial burden of the recovery than the immediate loss. Thankfully, fiscal responsibility is pretty cut and dry, especially when the fire is deemed accidental.

1. Facility 

The actual building is the responsibility of the owner. This means that the renter is not obligated to pay for structural damage, even if it occurs in their apartment. However, the landlord’s insurer may challenge the renter’s insurer if the fire is caused by tenant neglect or ill-will.

2. Function

Also, any utilities – water, gas, electric – that are damaged in the apartment fire are the responsibility of the property owner. A landlord is responsible for the functionality of a building, meaning that the tenant is not responsible for ensuring the utilities work properly.

3. Personal Property

While a landlord must take care of the structure and functionality of their property, they have no responsibility for the personal property of their tenants. Therefore, tenants must cover the costs of replacement themselves. However, most tenants will have renter’s insurance which should help cover this expense.

4. Construction

Lastly, the rebuilding of the property is the responsibility of the property owner. Likely, their insurance will cover any water and fire restoration efforts, but they may require that the owner call a disaster restoration specialist in the Charlotte, NC, area, and receive an estimate for the work to be completed.

An apartment fire is scary and confusing, but despite the confusion, there are clear lines of responsibility when the fire is deemed an accident. However, the loss of property is still devastating, and it may evoke feelings of desperation. Fortunately, if you have adequate insurance coverage, the stress of the impending financial burden may be alleviated. Insurers account for fire loss in most policies and are ready and willing to help you through this crisis.

Sewer Backups and Home Owner's Insurance

5/1/2019 (Permalink)

Sewer Backups and Home Owner's Insurance

Home Insurance And Sewer Backups

A sewer backup can be an extremely messy problem for any homeowner in Gastonia, NC. To further complicate the situation, your home insurance policy may not cover cleanup and restoration costs, forcing you to fund repairs out-of-pocket. Carefully reviewing your current coverage may spare you considerable frustration in the long run.

Sewer Backups can be a Costly Problem

A sewage overflow inside your basement or bathroom is highly unsanitary and can cause significant destruction.

Depending on the specific cause of the backup and the extent of the damage, you may face numerous cleanup and repair requirements, such as the following:

• Disinfecting the contaminated area
• Removing saturated drywall and insulation
• Repairing broken sewage lines
• Replacing destroyed personal property

Without adequate home insurance coverage, these expenses can quickly mount and become extremely costly.

Potential Causes

A sewer backup often strikes unexpectedly. If your community’s storm water and sewer lines converge, your home may be particularly vulnerable, particularly if the area becomes inundated with rainwater that overwhelms the system.

If you are fortunate, you may notice subtle symptoms of a plumbing issue that may cause a sewage backup. Examples of specific signs include consistently slow-flowing drains and a lingering sewer gas odor. If you experience either situation, you may have a clogged or damaged pipe.

Contacting a licensed plumber may allow you to resolve the potential issue early, sparing you from a messy sewage cleanup.

Safeguarding Your Home

You can minimize your risk of clogged or broken sewage lines by planting trees and shrubs away from pipes and throwing diapers, feminine hygiene products, wipes and paper towels in the trash instead of your toilet. Installing a back-flow valve can also prevent sewage backups. 

However, possibly the most efficient way to safeguard both your home and financial security is to update your home insurance policy to ensure you are adequately covered against a sewer backup. Insurance can be a valuable financial safety net, but insufficient coverage can be extremely costly.

If disaster strikes, having both your insurance company and a professional cleanup and restoration team on your side can make all the difference. 

We're your Water Damage Restoration Specialists in Gastonia

SERVPRO of Southern Gaston County can handle your water damage restoration and repair needs. For questions, contact us anytime 24/7.

Who to Call When Trees Fall on Your Home

5/1/2019 (Permalink)

Fallen Tree Storm Damage

Whether it was caused by root rot or strong winds, if a tree has fallen on your house, there’s a series of steps you’ll need to follow to get your house and property back to normal.

Hurricanes, floods and snowstorms are a few types of weather conditions that can cause trees to fall, which could result in roof and interior damage. While older and diseased trees are more vulnerable to extreme weather and high winds, remember that even strong, healthy trees can topple under these conditions.

Fallen trees are one of the main causes of roof damage, according to the National Storm Damage Center, costing more than $1 billion in property damage each year. From tree removal to roof repair and everything in between, learn what you need to do and who you need to contact to recover from storm damage.

1. Contact SERVPRO of NW Charlotte immediately. They will send a project manager out on site quickly. Once on site they will determine what equipment is needed to get the tree off of your home. 

2. If there is a lot of rain the inside of the home might be damaged. SERVPRO can handle all of the cleanup and drying to get your home back to pre loss condition. 

3. If there is rebuilding necessary in results of the tree damage, SERVPRO of NW Charlotte's construction team will be able to handle the job from start to finish. 

Why Sewers Backup

5/1/2019 (Permalink)

Sewer Backup

Sewer Backup can be caused by various things, including storm damage from heavy rains.

Here are a few commons causes of sewer backup:

1. Roots can penetrate and clog the sewer line. Trees and shrubs can send out thousands of feet of tendrils a year in search of water. A small crack in a pipe can be an open invitation to the plant to spread the crack and enjoy the water. As the roots enter the pipe, they often spread quickly until the roots have created a mass that can easily block the pipe and cause a sewer backup.

2. Clogs can form in drain pipes or lateral sewer lines. A sink, tub, or toilet can easily clog over time as the sewer pipes corrode or fill with sludge. This is especially true if pipes are used to discard household debris from garbage disposals and toilet flushes. Hair buildup can also easily clog drain pipes.

3. Heavy rains can cause city-wide sewer malfunctions. As rain water or melting snow enter over-taxed sewer lines, there can be nowhere for the water to go. The liquid can fill streets and drainage lines until finally, a cesspit backup is often the result. As the water levels rise, so can the sewage levels.

4. Sewer lines can break or collapse. The lateral line between the building and the street were often historically built from clay or cast-iron pipes. The fragile pipes can sometimes collapse as they crack with age and can often cause in sewer problems. 

When a sewer backup occurs, it can fill the building with black water, fecal matter, and bacteria. It can also lead to the destruction of possessions and damage to the building structure.

Contact our water damage repair team at the first sign of sewer problems. Our technicians can take immediate action and protect the property from further water damage.

Get Your Commercial Automatic Toilet to Stop Flushing

5/1/2019 (Permalink)

1. Uncover the screwdriver slot. Most flushometers have a screwdriver spot for a flat head screwdriver. You may have to uncover this spot. Once you do, use a screwdriver to turn off the water coming from the flushometer.
2. Remove the top lid. Once you have the water stopped, you need to make sure you won't be dealing with this toilet flood issue in the near future. Your toilet-fixing expert can use a wrench to remove the top lid of the flushometer. Some water may come out when you remove the cover.
3. Clean the gasket. With the lid removed, you can now see the gasket. You may notice built up sediment or a clogged weep hole. This device should be able to stop a toilet, but if it is too dirty it may cause a toilet overflow.
4. Get the flushometer ready again. After the gasket has been properly cleaned, you need to get it ready to function again. Replace the cover and top lid. Then turn the water back on.

Taking care of your commercial property means fixing toilet overflow issues and reacting quickly to other potential hazards. No matter what kind of water-related issue you have, you should make sure to react quickly to avoid major water damage to your business. Knowing who to call in a time of crisis can save you a lot of time.

Getting Rid of the Smell After a Fire

5/1/2019 (Permalink)

SERVPRO Fire Restoration

Smoke is Sneaky

Once you've been given the go-ahead to reenter the building, you may need the judgment of fire damage professionals to determine what items can be salvaged. Because smoke can permeate various parts of an indoor space, it's essential that you get a proper inspection. Smoke also produces small amounts of carbon in the air, ultimately creating soot, and completely removing the odor from some items can prove challenging.

There Are Different Types 

In addition, be aware that there may be multiple soot damage culprits, as there are different types of smoke: 

• Dry smoke
• Wet smoke
• Protein fire residue

Although any kind of smoke damage is a hassle to deal with, wet smoke – involving plastic or rubber – can be sharper in odor and harder to address. Dry smoke involves wood or paper and can also be difficult to clean. Protein fire residue, which can be subtle, has a familiar, pungent odor. 

Porous Materials are Vulnerable

Every surface likely needs attention after a fire, but the permeable ones are usually trickiest. Items such as curtains, rugs, and other upholsteries probably need to go to the dry cleaner. Another task on your list should involve keeping your cleaned items out of the building until a proper smoke cleaning is complete. 

Spring Cleaning Outside

4/11/2019 (Permalink)

SPRING CLEANING OUTSIDE

When making your spring cleaning list, remember your home's exterior.  A few hours of attention could save you a bundle in unexpected repairs. 

Roof & Chimney
Examine your roof for cracked or missing shingles and damaged flashing around vents and chimneys. Check chimney caps and roof vents for bird nests and debris.

Gutters & Downspouts
Clogged gutters lead to rainwater back up and rot under shingles, waterfalls that cause window leaks and pools that drain into your crawl or basement and soften soil around tree roots causing them to fall.  Consider installing gutter screening and downspout extensions.

Foundation Vents & Drains
Look for missing or damaged screens, debris, signs of insect or rodent infestation, or other issues.  Unclog drainage systems designed to channel water away from the foundation, including city sewer drains.

Tips to Avoid Pipe Bursts

2/27/2019 (Permalink)

Tips to avoid pipe bursts

TIPS TO AVOID PIPE BURSTS

When temperatures drop in Charlotte NC, pipes can freeze. Freezing water expands and cold pipes contract. The result, pipe bursts and water damage.  Follow these tips to keep your house safe this winter:
 

1. Disconnect outdoor hoses & cover spigots with insulated covers
2. Drain in-ground sprinkler systems
3. Show family members where the water main is and how to shut it off
4. Insulate pipes in unheated spaces
5. Caulk around holes where pipes come through walls
6. Stop cold air in your crawlspace by closing vents & sealing cracks
7. When it drop below freezing, keep your faucets lightly dripping.
8. Keep house temperatures above 55 & don’t turn it down before traveling
9. Open cabinet doors so air can keep pipes warm
10. Keep a light on in crawlspaces, attics & well houses

Prevent Winter Fires

2/19/2019 (Permalink)

Prevent Winter Fires

Preventing Winter Fires

Most home fires happen during the winter season.  Follow these fire safety tips to keep your home and family safe:

• Keep area around heating equipment clear of flammables.
• If you use a fireplace, have the chimney swept yearly, use a sturdy screen to stop sparks and store ashes outside at least 10 feet away from the house. 
• Use space heaters with automatic shut-offs and keep pets & children 3 feet away.
• Test smoke & carbon monoxide alarms and make sure batteries are fresh.
• Keep a fire extinguisher on each floor and teach family members how to use it.
• Keep baking soda by the stove to combat grease fires.

Heating

Heating is the second leading cause of U.S. home fires, deaths and injuries. December, January and February are the peak months for heating fires. Space heaters are the type of equipment most often involved in home heating equipment fires, figuring in two of every five fires (40%). More statistics on heating fires.

Carbon Monoxide

Often called the invisible killer, carbon monoxide (CO) is an odorless, colorless gas created when fuels such as gasoline, wood, coal, propane, etc. do not burn completely. In the home, heating and cooking equipment that burn fuel are potential sources of CO. Carbon monoxide incidents are more common during the winter months, and in residential properties. More statistics on carbon monoxide incidents.

Winter storms

Most of the U.S. is at risk for winter storms, which can cause dangerous and sometimes life-threatening conditions. Blinding wind-driven snow, extreme cold, icy road conditions, downed trees and power lines can all wreak havoc on our daily schedules. Home fires occur more in the winter than in any other season, and heating equipment is involved in one of every six reported home fires, and one in every five home fire deaths.

Generators

Portable generators are useful during power outages, however, many homeowners are unaware that the improper use of portable generators can be risky. The most common dangers associated with portable generators are carbon monoxide (CO) poisoning, electrical shock or electrocution, and fire hazards. According to a 2013 Consumer Product Safety Commission report, half of the generator-related deaths happened in the four coldest months of the year, November through February, and portable generators were involved in the majority of carbon monoxide deaths involving engine-driven tools. 

Candles

December is the peak time of year for home candle fires; the top three days for home candle fires are Christmas, New Year’s Day, and New Year’s Eve. Each year between 2012 and 2016, an average of 8,200 home candle fires were reported each year. More statistics on candle fires.

Electrical

Electrical home fires are a leading cause of home fires in the U.S. Roughly half of all home electrical fires involved electrical distribution or lighting equipment, while nearly another half involved other known types of equipment like washer or dryer fans, and portable or stationary space heaters. More statistics on electrical fires.