SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County Employee Photos

J.T., Mitigation Operations Manager

An Ex-Marine with over 20 years in the field, J.T. comes from a catastrophic loss restoration background managing projects all over the country including…

• 9/11 New York City: American Stock Exchange, Marriot Financial Hotel, NASDAQ office
• Hurricane Katrina: Reily Foods Factories, Luzianne Tea, JFG Coffee, New England Coffee, CDM Coffee, RT Coffee
• Hurricane Sandy: Dow Corning Manufacturing Facility
• Hurricane Odile: Cabo Azul Resort
• Plains All American Pipeline Oil Spill, Refugio Beach, CA

Large losses require extensive communication with owners, managers, city/county officials, suppliers, crews and tradesmen, as well as meticulous attention to detail.  J.T. conducts this orchestra expertly with a sharp focus on efficiency and getting businesses back to full operation as soon as possible. 

Ralph, Fire Program and Production Administration Manager

Ralph has been a great addition to our team.  He has worked in the mitigation field and has a background in dealing with jobs of all sizes. He has the knowledge to scope and estimate jobs as needed. He is able to keep relationships with customers and help them during their times of need. 

Jenn, Content & Cleaning Manager

Jenn got her start as an office manager in the reconstruction end of the restoration field.  Soon her organizing skills drew her to Content work.  There are many different pieces involved in sorting, packing, moving, cleaning, storing and returning a client’s belongings. Jenn is a master at planning and executing this process.  But her most vital skill is the ability to build a relationship with her clients.  She maintains communication by phone and text daily so clients know their things are in good hands. 

Roger, Healthcare & Environmental Services Manager

With 21 years in the field, Roger is an expert estimator of all types of Commercial Reconstruction projects and building relationships with Medical Facility and Property Management clients.  His specialty is estimating with an eye toward functionality and cost control.  Roger helps ensure that our customers understand every aspect of the job, estimate and materials to be used so that there is no confusion as the job progresses.  

Dana English

Dana is a Commercial Sales Representative that focuses on the needs of Property Managers and Property Casualty professionals.

Ryan Hammel, Emergency Response

Ryan Hammel, Emergency Response

Penny Benkesser, Owner

Penny Benkesser, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

J. Daniel Cox, Owner

J. Daniel Cox, Owner of SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County

Lisa, Office Manager

Having served with the franchise long before Penny took the reins, Lisa is the central hub around which the day to day details of the business rotate. She has performed every job in the company at one time or another and has unique insight into what our team members need.  She is in charge of Accounting, Budgeting, Industry Certification, Human Resources and countless other details we become keenly aware of when she takes a day off. 

Patricia Moody, Business Manager

Patricia Moody, Business Manager