What our Customers say...


Just a quick note of thanks to the entire SERVPRO Team.  The team's responsiveness and professionalism was seen and appreciated during our time of need. Beyond emergency response capabilities and competencies, their compassion and understanding our situation was seen and greatly appreciated.

When our customers have a need, I know we can call the SERVPRO Team, and they will respond immediately, help mitigate the water damage, and provide them the assurance that they can and will be there for them until their home has been restored.  They also do a great job keeping us informed as to the extent of the damage and next steps.  My hope is that you avoid any catastrophes and never need them, but if you do, give them a call.  

Fantastic job, quick response and great, knowledgeable employees.

I recently built a new home and the inspector said there was mold under the crawlspace.  SERVPRO met my urgent demand to inspect the property (as we are to close shortly) and provided a report.  TJ, SERVPRO employee, could have easily told me I needed to remediate and I would have paid for it.  Instead, he very honestly told me there was no visible mold and remediation was completely unnecessary.  This is the second time I've used your services and will continue forever given the honest and quality work you provide.  Thank you for saving me thousands!!!

SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.


The team of people I talked to were very friendly and helpful. I would recommend them for anyone who needs any type of mitigation work to be completed!

very professional!!!! highly recommend!


Best of the best!! Always there when you need them!!

This office is dependable and responsive. Thanks to you all! Keep up the good work.

Professional and courteous staff.

excellent job on an after hours call !!!! Making sure our customer was taken care of and ready to open the next morning after rain water got into one of our stores we were remodeling. The crew he sent out got right to work and made everything right. Thanks for a job well done!!!

Awesome people to work with. They help out with clean up and with dealing with the insurance companies and make it so easy!

Great service! Would definitely recommend!!

This team is awesome, responsive and caring. Would highly recommend!

They’re a professional, diligent, and experienced team that offers truly great customer service!

Friendly staff and helpful in a time of need. Highly recommend.

Danny and Penny, the owners of this SERVPRO have hired an amazing team of experts. I had a horrible situation on my hands and a plumber told me it'd take longer than a week to fix the sewage leak in my cellar. Really? That's not acceptable. This team came to my rescue. They stepped me through the entire process. They helped me with my insurance company. We only had to move our 1 night due to the issue. All of
the staff are competent, on time, communicate well, and every single one of them was sympathetic and apologetic. They left things BETTER than they were before the sewage leak. Don't call anyone else. Call them first. You will be glad you did.

Excellent staff to work with!

Very helpful on such a stressful time they make it much easier. True experts in this field of work. The quality and craftsmanship was fantastic. I highly recommend them!

Thank you for having done such an excellent job in getting my home dried out and free of moisture after my hot water heater exploded.  Your workers did an excellent job, worked in a timely fashion, were gentlemen and wasted no time in getting the job done.  I really appreciate them.

Enclosed is my check in the amount of .... for the work completed.  I can't say enough good about SERVPRO and your staff who kept me informed and up to date on their progress.  Thank you again for a job well done.  It will be my pleasure to recommend you to my family, friends and neighbors should they encounter an event which needs you.  1/2019

Joe was very polite & helpful.  10/2018

I had 4 feet of water in my house from Hurricane Florence and I was frantic.  After you all came, I could finally breathe and knew our home would be ok.  You came so quickly and the crew worked so hard taking care of my soaked house and things.  Now the reconstruction department is coming out to start setting things right again.  I could not be happier!!  (9/2018 Hurricane Florence)

Very pleased with the service and workmanship.  Will call for any repair needs in future!  9/2018

Joe and Jay cleaned up the mold at my home yesterday and they were well mannered, polite and professional.  They cleaned up after themselves and left my home neat and clean.  8/2018

I was completely overwhelmed by the situation at my home.  I called SERVPRO for help and they sent out a team that totally took control of the situation!  Crew Chief Jake and his associate Hansel really took care of the situation with great expertise and craftsmanship. I would recommend them for any job.  8/2018

I appreciate your response after service at my home.  I found your personnel to be most considerate and respectful. They worked quietly making sure they did not interfere with anything I was doing.  All aspects of their service were explained on a timely basis.  Please know that I would happily use your service if the need arose and will gladly refer to others.  Jacobo, Jamel, Chris and Joe worked at my house and you can be proud of their performance.  6/2018

Coop and Jay were awesome!!  7/2018

Everything was good.  6/2018

The best Restoration Company in Charlotte.  5/2018

Professional from initial walk through to the after completed work walk through.  Everyone we worked with was friendly, helpful and courteous.  Highly recommended!!!  5/2018

The crew was always professional.  3/2018

The team has been excellent. Very responsive, courteous, knowledgeable and professional. I would highly recommend them.  3/2018

The project manager should keep customer better advised of when next visit will be.  Loved the onsite staff.  2/2018

My experience with SERVPRO of Northwest Charlotte was nothing short of excellent. When we had a pipe leaking water slowly behind a wall, our wood floors, carpet, kitchen cabinets were all damaged before we even knew we had a problem.

We were so pleased with every person we dealt with. From Elaine in the office who has an excellent perspective on the big picture, to Jacobo, who offered to come back over the weekend if we needed anything, to Joe and Jonathan who carefully handled every aspect of the removal of damaged materials in our home, we couldn’t have asked for better service.

Everyone was professional, pleasant and positive. We felt reassured by all of them that everything would be fine. Their expertise gave us confidence, and saved us a lot of worry.

I would highly recommend them. They are an incredible resource when you are having an unexpected problem with water damage!   2/2018

Loved the onsite staff!  1/2018

Overall we had a great experience. We would definitely use SERVPRO again in the future.  1/2018

Great service.  11/2017

SERVPRO has done a terrific job for my family.  Dealing with this fire was far more complicated than I thought it would be and your people have been there every step of the way.  The work is high quality, too.  Thanks for giving us our home back.  11/2017

Great service!  11/2017

Adam and the crew were fabulous. Answered all my questions. Professional and courteous.  10/2017

Great job. They cleaned up really well after the demo.  10/2017

Everybody I dealt with was so nice and helpful!  Jake handled my job and he was very nice.  I had a lot of questions and you've all been just wonderful.  9/2017

The new carpet is awesome.  The perfect color!  Everything went extremely well.  For a construction job, the experience was great, as well as the workmanship.  Thanks!  8/2017

Thanks so much for all your help.  You have been the most professional company I have ever dealt with.  When you have said you would do something, you did!  8/2017

I am very satisfied with the work that SERVPRO has performed for me. If someone asks for a recommendation, I would feel very comfortable recommending you guys, and I am very hard to please.   8/2017

Very impressed with their professionalism and the fact that they never complained about coming to my residence after hours and especially on such short notice.  Wonderful group of guys!  7/2017

I just wanted to tell you, the two young gentlemen that came to our place were very professional and represented your company well.  7/2017

Beau, a big thanks to you and your team for your quick response last week.  The team effort helped to insure a minimum effect on the move-in of the Fire Rescue International show, and the client was extremely pleased with how the entire situation was handled.  As the tag line goes, some 4 hours later, if was “…as if it never even happened”.  7/2017

I can't think of a thing you could do to improve.  Thanks again for your prompt handling of our loss, as well as your terrific staff who were really wonderful.


I greatly appreciate the prompt service.  5/2017

Thanks for the prompt service!  5/2017

J.T. was great!  Great Crew that cleaned up the fire damage to my restaurant!!  4/2017

Very Professional.   4/2017

Great work so far by team and very friendly and professional.  3/2017

This company completes top notch repairs and has very experienced employees. They don't waste your time and are very responsive to inquires. I highly recommend their services.  1/17/17

Great Team!!  11/2016

They were wonderful!  11/2016

The SERVPRO team exceeded my expectations. They got the job done and I will definitely use them in the future. Thank you for being a blessing to us!  12/2016

I have used SERVPRO is the past and they are always top drawer. I appreciate their efforts in making the experience less painful and making sure everything is just right at the end of the job.  11/2016

The guys were great!  Thank you so much!  9/2016

I was more than satisfied with SERVPRO's work on my home. Derrick and Jacobo arrived quickly and made me feel at ease right away. They listened to all of my questions and explained everything about the damage and what would happen next. I live alone and I was nervous at first. But they were always on time, friendly and thoroughly respectful of me and my home. Fabulous!  8/2016

You're Awesome!  8/2016

J.R. and Roldan were great!  7/2016

Awesome job by J.R. & Brandon!  7/2016

The process was explained very well. The job was completed very well. SERVPRO personnel were courteous and professional at all times. 2/2014

Appreciated the rapid response; team was courteous and very professional. 3/2014

Great Service, Great People! 4/2014

All of the onsite guys were great, nice, kind and professional. 5/2014

Derrick and Kirk both did an excellent job explaining what needed to happen. All the staff with them was very nice and helpful as well. 6/2014

You guys were great. You are all over Angie’s list and a preferred vendor with our insurance company. We were very comfortable with your crew coming in and out of our house while we were on vacation. It’s just like the commercial says – “Like it Never Even Happened”. I was amazed when I came home from vacation and everything was put back in its place. Your cleaning team was great. 7/2014

Derrick was very friendly and answered any questions I had and was a very pleasant individual to work with. I would recommend SERVPRO to my friends and family any day. 7/2014

Great team of people ... always reliable and on their game, we have been using SERVPRO for years, we will continue to call you for all of our emergency needs - thank you for your fast response, with the friendly faces. No job is ever too big or too small for your team. Thank you! 7/2014

A++ Service from all involved! 9/2014

Nothing to improve on - you guys are outstanding! 10/2014

You all were beyond professional. Thank you for helping restore my home quickly. I cannot explain how helpful it was to know that caring professionals were taking care of my home while I was out of the country. Your company is a blessing! 10/2014

You all were beyond professional. 10/2014

Reliable and well done - as usual. 11/2014

Amazing Service. The perfect blend of professionalism and friendliness. Words can't describe the peace and confidence your team promotes. 11/2014

The staffs at SERVPRO made me feel comfortable enough to go on my holiday vacation while they completed the work in my home. Thank you! 12/2014

SERVPRO was quick to respond to my water damage situation and was very informative and courteous. Staff and technicians were wonderful. 1/2015

The SERVPRO staff has been fantastic to deal with through every step of the process. If only I could get my insurance company to be half as responsive. 1/2015

I'm thankful that SERVPRO was able to handle my situation promptly and without any problems even when they were so busy this season. Both teams were very patient with me and I didn't feel that I was just another customer on their list for the day. I highly recommend SERVPRO because of their professionalism and the services they provided me were above expectations. 2/2015

The process was very efficient and effective; however, the equipment was extremely loud although it got the job done. 3/2015

Professional. Knowledgeable. Good Service. 3/2015

The service was wonderful ! I didn't know what to expect and it turned out great! 3/2015

Great job. Response time was great. Very professional. Would definitely recommend. 4/2015

Everyone that I have worked with during the difficult time has been wonderful. Response to emails and phone calls always in a timely manner and kept informed during all aspects of the process. 5/2015

This was my very first experience with water damage! SERVPRO came to my rescue! 5/2015

The circumstances requiring the clean-up at my rental property were sad and challenging. SERVPRO was professional, empathetic and cooperative every step of the way. They communicated with the insurance company and myself as we continued working together to get my property back to acceptable living conditions. 6/2015

The guys were great. They touched base via phone to confirm times for arrival and I felt very comfortable with them in my home. I was very impressed with how quickly someone was able to come to our house and how the guys just dove right in to fix the problem. They did all the work and I didn't even have to think. As a working mother of 2, it was great to have them take control of the situation. I would definitely recommend SERVPRO of Northwest Charlotte to anyone. 6/2015

I have never had a more positive experience with a business/employees as I have had with SERVPRO of Northwest Charlotte. I see the company commercials on TV and until my recent personal need, they were just another commercial to get through while waiting on my show to resume. People who have had no need for your services have no idea how traumatic or stressful those needs can be. I mean, what did people DO before SERVPRO? 6/2015

Everyone at SERVPRO of Northwest Charlotte was awesome. They were here before the Fire Department! 6/2015

The final repairs have not been completed yet, but I do not anticipate any issues. Bob Morrison was awesome and responded extremely quickly to our needs. 7/2015

I never had water damage, so it really helped when the staff from SERVPRO explained everything from A-Z. 7/2015

Qualified Staff - Service person also broke something but had it repaired promptly. Would use this service again. 8/2015

The men did an excellent job drying the surfaces and working with my family. I would suggest SERVPRO to friends. 8/2015

You guys did an excellent job and I would use you again if needed. 8/2015

Keep up the good work. Our property owner was very pleased. We will be sending more work your way! 8/2015

Everything went great! You went above and beyond in our time of chaos! 9/2015

Highly impressed with the quick response, professionalism and quality by the company and professionals involved.  6/2016

J.R. was great from beginning to end! He made the overall experience as easy as possible and worked to get the best outcome from the situation. 10/2015

Superb! The mitigation was excellent, communication was great and J.R. explained everything well. 10/2015

Couldn't have asked for a better job! Great price too! 11/2015

Derrick was very professional. Excellent service. 11/2015

Explained the process well and did a great job. 12/2015

I couldn't be happier. Clean. Respectful. The guys did a great job and exceeded my expectations. 12/2015

The guys were awesome! They came out fast, were very polite and explained everything well. 12/2015

Guys did a great job. They were very thorough and did the work quickly and without interruptions. 1/2016

Keep doing such a great job. Many thanks for your wonderful service. 1/2016

Quick and Professional. The crew was great! 1/2016

The mitigation team was great. Very friendly and easy to work with. 2/2016

SERVPRO was recommended and I was confident we’d receive the best service, but was thoroughly surprised at the level of comfort I felt. I’ve dealt with my fair share of service guys and always felt somewhat uneasy. I felt 100% comfortable with J.R. and his guys. They always arrived when they said they would and did everything quickly and efficiently. Elaine and the staff made everything stress free throughout the entire process. I would without hesitation recommend SERVPRO to anyone. 2/2016

Your team was wonderful. Roldan was a tremendous help. He was very knowledgeable & helped put us at ease that everything was gonna be fine. I will definitely recommend SERVPRO to my friends & family! 3/2016

My family is very thankful for you helping us clean out the mold issue in our home! Thank you so much!! 3/2016

Great communication and prompt service. Thank You! 4/2016

Friendly and informative. 5/2016

Great team! Thanks! 5/2016

Everything went smoothly.  I appreciate everything you have done to get my home together.   6/2016

Prompt professional service!   6/2016

As a Senior Property Manager, I am very fortunate to have been introduced to Penny. SERVPRO of Northwest Charlotte has handled multiple losses for EastGroup. The SERVPRO team is always professional, efficient, knowledgeable and easy to interact with. Penny's immediate response efforts have minimized potential property damage.  6/2016

I have worked with SERVPRO for many years. They are always very professional with our customers. I would highly recommend them to anyone.  6/2016

The SERVPRO NW Charlotte team has come to the rescue for our recurring water leaks 7 times! They respond immediately, anytime day or night, and have always handled the situation professionally, thoroughly, and courteously. We can't recommend them more highly!

Highly impressed with the quick response, professionalism and quality provided by the company and the workers involved.    6/2016