What our Customers say...

Water Damage Testimonials

Just a quick note of thanks to the entire SERVPRO Team.  The team's responsiveness and professionalism was seen and appreciated during our time of need. Beyond emergency response capabilities and competencies, their compassion and understanding our situation was seen and greatly appreciated.

When our customers have a need, I know we can call the SERVPRO Team, and they will respond immediately, help mitigate the water damage, and provide them the assurance that they can and will be there for them until their home has been restored.  They also do a great job keeping us informed as to the extent of the damage and next steps.  My hope is that you avoid any catastrophes and never need them, but if you do, give them a call.  

Fantastic job, quick response and great, knowledgeable employees.

SERVPRO was quick to answer and respond to the water loss in my home. They were able to extract the water and save my floors. They worked with my insurance company and made the process easy to understand.


Thank you for having done such an excellent job in getting my home dried out and free of moisture after my hot water heater exploded.  Your workers did an excellent job, worked in a timely fashion, were gentlemen and wasted no time in getting the job done.  I really appreciate them.

Enclosed is my check in the amount of .... for the work completed.  I can't say enough good about SERVPRO and your staff who kept me informed and up to date on their progress.  Thank you again for a job well done.  It will be my pleasure to recommend you to my family, friends and neighbors should they encounter an event which needs you.  1/2019

Very pleased with the service and workmanship.  Will call for any repair needs in future!  9/2018

I was completely overwhelmed by the situation at my home.  I called SERVPRO for help and they sent out a team that totally took control of the situation!  Crew Chief Jake and his associate Hansel really took care of the situation with great expertise and craftsmanship. I would recommend them for any job.  8/2018

I appreciate your response after service at my home.  I found your personnel to be most considerate and respectful. They worked quietly making sure they did not interfere with anything I was doing.  All aspects of their service were explained on a timely basis.  Please know that I would happily use your service if the need arose and will gladly refer to others.  Jacobo, Jamel, Chris and Joe worked at my house and you can be proud of their performance.  6/2018

Coop and Jay were awesome!!  7/2018

Everything was good.  6/2018

The crew was always professional.  3/2018

The team has been excellent. Very responsive, courteous, knowledgeable and professional. I would highly recommend them.  3/2018

The project manager should keep customer better advised of when next visit will be.  Loved the onsite staff.  2/2018

My experience with SERVPRO of Northwest Charlotte was nothing short of excellent. When we had a pipe leaking water slowly behind a wall, our wood floors, carpet, kitchen cabinets were all damaged before we even knew we had a problem.

We were so pleased with every person we dealt with. From Elaine in the office who has an excellent perspective on the big picture, to Jacobo, who offered to come back over the weekend if we needed anything, to Joe and Jonathan who carefully handled every aspect of the removal of damaged materials in our home, we couldn’t have asked for better service.

Everyone was professional, pleasant and positive. We felt reassured by all of them that everything would be fine. Their expertise gave us confidence, and saved us a lot of worry.

I would highly recommend them. They are an incredible resource when you are having an unexpected problem with water damage!   2/2018

Loved the onsite staff!  1/2018

Great service.  11/2017

Great service!  11/2017

Adam and the crew were fabulous. Answered all my questions. Professional and courteous.  10/2017

Everybody I dealt with was so nice and helpful!  Jake handled my job and he was very nice.  I had a lot of questions and you've all been just wonderful.  9/2017

Thanks so much for all your help.  You have been the most professional company I have ever dealt with.  When you have said you would do something, you did!  8/2017

I am very satisfied with the work that SERVPRO has performed for me. If someone asks for a recommendation, I would feel very comfortable recommending you guys, and I am very hard to please.   8/2017

Very impressed with their professionalism and the fact that they never complained about coming to my residence after hours and especially on such short notice.  Wonderful group of guys!  7/2017

I just wanted to tell you, the two young gentlemen that came to our place were very professional and represented your company well.  7/2017

Beau, a big thanks to you and your team for your quick response last week.  The team effort helped to insure a minimum effect on the move-in of the Fire Rescue International show, and the client was extremely pleased with how the entire situation was handled.  As the tag line goes, some 4 hours later, if was “…as if it never even happened”.  7/2017

I can't think of a thing you could do to improve.  Thanks again for your prompt handling of our loss, as well as your terrific staff who were really wonderful.


Thanks for the prompt service!  5/2017

Very Professional.   4/2017

Great work so far by team and very friendly and professional.  3/2017

This company completes top notch repairs and has very experienced employees. They don't waste your time and are very responsive to inquires. I highly recommend their services.  1/17/17

Great Team!!  11/2016

I have used SERVPRO is the past and they are always top drawer. I appreciate their efforts in making the experience less painful and making sure everything is just right at the end of the job.  11/2016

The guys were great!  Thank you so much!  9/2016

I was more than satisfied with SERVPRO's work on my home. Derrick and Jacobo arrived quickly and made me feel at ease right away. They listened to all of my questions and explained everything about the damage and what would happen next. I live alone and I was nervous at first. But they were always on time, friendly and thoroughly respectful of me and my home. Fabulous!  8/2016

You're Awesome!  8/2016

J.R. and Roldan were great!  7/2016

Awesome job by J.R. & Brandon!  7/2016

Appreciated the rapid response; team was courteous and very professional. 3/2014

Great Service, Great People! 4/2014

All of the onsite guys were great, nice, kind and professional. 5/2014

Derrick and Kirk both did an excellent job explaining what needed to happen. All the staff with them was very nice and helpful as well. 6/2014

You guys were great. You are all over Angie’s list and a preferred vendor with our insurance company. We were very comfortable with your crew coming in and out of our house while we were on vacation. It’s just like the commercial says – “Like it Never Even Happened”. I was amazed when I came home from vacation and everything was put back in its place. Your cleaning team was great. 7/2014

Derrick was very friendly and answered any questions I had and was a very pleasant individual to work with. I would recommend SERVPRO to my friends and family any day. 7/2014

A++ Service from all involved! 9/2014

Nothing to improve on - you guys are outstanding! 10/2014

You all were beyond professional. Thank you for helping restore my home quickly. I cannot explain how helpful it was to know that caring professionals were taking care of my home while I was out of the country. Your company is a blessing! 10/2014

You all were beyond professional. 10/2014

Amazing Service. The perfect blend of professionalism and friendliness. Words can't describe the peace and confidence your team promotes. 11/2014

The staffs at SERVPRO made me feel comfortable enough to go on my holiday vacation while they completed the work in my home. Thank you! 12/2014

SERVPRO was quick to respond to my water damage situation and was very informative and courteous. Staff and technicians were wonderful. 1/2015

The SERVPRO staff has been fantastic to deal with through every step of the process. If only I could get my insurance company to be half as responsive. 1/2015

The process was very efficient and effective; however, the equipment was extremely loud although it got the job done. 3/2015

Professional. Knowledgeable. Good Service. 3/2015

The service was wonderful ! I didn't know what to expect and it turned out great! 3/2015

Everyone that I have worked with during the difficult time has been wonderful. Response to emails and phone calls always in a timely manner and kept informed during all aspects of the process. 5/2015

This was my very first experience with water damage! SERVPRO came to my rescue! 5/2015

The guys were great. They touched base via phone to confirm times for arrival and I felt very comfortable with them in my home. I was very impressed with how quickly someone was able to come to our house and how the guys just dove right in to fix the problem. They did all the work and I didn't even have to think. As a working mother of 2, it was great to have them take control of the situation. I would definitely recommend SERVPRO of Northwest Charlotte to anyone. 6/2015

Everyone at SERVPRO of Northwest Charlotte was awesome. They were here before the Fire Department! 6/2015

The final repairs have not been completed yet, but I do not anticipate any issues. Bob Morrison was awesome and responded extremely quickly to our needs. 7/2015

I never had water damage, so it really helped when the staff from SERVPRO explained everything from A-Z. 7/2015

Qualified Staff - Service person also broke something but had it repaired promptly. Would use this service again. 8/2015

The men did an excellent job drying the surfaces and working with my family. I would suggest SERVPRO to friends. 8/2015

You guys did an excellent job and I would use you again if needed. 8/2015

Highly impressed with the quick response, professionalism and quality by the company and professionals involved.  6/2016

Superb! The mitigation was excellent, communication was great and J.R. explained everything well. 10/2015

Derrick was very professional. Excellent service. 11/2015

I couldn't be happier. Clean. Respectful. The guys did a great job and exceeded my expectations. 12/2015

Quick and Professional. The crew was great! 1/2016

The mitigation team was great. Very friendly and easy to work with. 2/2016

Your team was wonderful. Roldan was a tremendous help. He was very knowledgeable & helped put us at ease that everything was gonna be fine. I will definitely recommend SERVPRO to my friends & family! 3/2016

Great team! Thanks! 5/2016

Highly impressed with the quick response, professionalism and quality provided by the company and the workers involved.    6/2016