Recovering from Hurricane Helene: SERVPRO Team Cox is Here to Help

10/3/2024 (Permalink)

AP Photo/Stephen Smith

Hurricane Helene swept through the Carolinas, leaving behind a trail of devastation and uncertainty. The storm hit homes, businesses, and entire communities with relentless winds and flooding, turning familiar streets into rivers and leaving buildings in disrepair. At SERVPRO®, we understand the overwhelming emotions that follow such a disaster. In the wake of Hurricane Helene, our team stands by, ready to restore not just properties but peace of mind.

As a proud veteran-owned business serving Charlotte, Columbia, and the surrounding areas, our commitment to helping our neighbors through times of crisis is unwavering. We know that when disaster strikes, it's easy to feel lost. But you don’t have to navigate the storm recovery process alone. Our team is here to guide you, every step of the way, with expertise, empathy, and a focus on results.

Immediate Steps After the Storm: Safety First

When the winds die down and the rain subsides, the first thing on everyone's mind is returning to their property. We understand the urgency to check for damage, but safety must be your top priority. Hurricane Helene's storm surge and flooding may have created hidden hazards, from weakened structures to electrical dangers.

SERVPRO Team Cox's immediate post-storm safety tips include:

• Wait for Clearance: Before reentering any building, ensure local authorities have declared the area safe. The risk of unstable structures, electrical hazards, and contamination from floodwaters is high.
• Avoid Standing Water: Floodwater can hide dangerous debris or be contaminated with hazardous substances. Refrain from walking or driving through standing water.
• Document the Damage: Once you’re able to return, take photos and videos of the damage before moving anything. This documentation will be critical for insurance claims later.

SERVPRO Team Cox is here to provide reassurance and practical advice when you need it most. Once you’ve taken these first precautions, it’s time to focus on the next steps: recovery and restoration.

Comprehensive Storm Recovery Services

At SERVPRO Team Cox, we specialize in storm recovery, and we know that every storm, like every home or business, is unique. Whether you’re facing minor water damage or complete devastation, our team has the expertise to handle it all. We approach every situation with the mindset that our job isn’t just about restoring structures—it’s about restoring your sense of safety, security, and normalcy.

1. Emergency Response and Assessment

The aftermath of Hurricane Helene can be chaotic, but our highly trained professionals are ready to respond quickly. We will conduct a thorough assessment of the damage to your property, identifying not just the visible destruction but also any underlying issues that could cause long-term damage if left unaddressed.

2. Water Damage Restoration

Flooding is one of the most common and destructive elements of hurricanes. Standing water and high humidity levels can wreak havoc on your property, especially if not addressed immediately. Our team will remove the water, dry out affected areas, and use specialized equipment to detect any moisture that may have seeped into walls, floors, or hidden spaces.

Our water damage restoration process includes:

• Water Extraction: Using powerful pumps and vacuums, we’ll remove standing water quickly and efficiently.
• Drying and Dehumidification: Industrial-strength fans and dehumidifiers will ensure your property is thoroughly dried to prevent mold growth.
• Sanitization and Deodorization: Floodwaters often carry harmful bacteria and debris. We’ll clean and disinfect all affected areas to ensure your space is safe and livable once more.

3. Structural Repairs and Reconstruction

Sometimes, the damage is so severe that your property will require structural repairs or even partial reconstruction. SERVPRO Team Cox offers full reconstruction services, so you won’t have to juggle multiple contractors or project managers. Our team will handle everything from minor repairs to complete rebuilding efforts, ensuring that your home or business is restored.

Working with Insurance: Your Advocate During Recovery

Navigating insurance claims can be one of the most stressful aspects of storm recovery. We’ve seen firsthand how confusing and overwhelming the process can be, especially when you’re dealing with the emotional impact of the storm. That’s why we’re committed to working closely with your insurance company to make sure your claims are handled quickly and fairly.

At SERVPRO Team Cox, we’ll:

• Document all damage thoroughly, providing the evidence you need to support your claim.
• Work with your insurance adjuster to ensure the scope of work needed for restoration is understood and approved.
• Keep you updated every step of the way, so you’re never left in the dark about your claim’s progress.

We’re not just a service provider—we’re your advocate. We take pride in standing by you, ensuring that your insurance company recognizes the full extent of the damage and that your recovery is as smooth and stress-free as possible.

Community-Centered Recovery: We’re All in This Together

Hurricane Helene has affected us all. As members of this community, we’ve experienced the fear and uncertainty that comes with watching a powerful storm approach. We’ve seen the damage, and we know that recovery isn’t just about buildings—it’s about people. It’s about families being able to return to their homes, businesses reopening their doors, and communities coming together to rebuild stronger than ever.

That’s why at SERVPRO Team Cox, we’re not just focused on the technical aspects of storm recovery. We’re committed to being there for our neighbors in every way possible, whether it’s by offering practical advice, being a listening ear, or providing reassurance during a stressful time. We’re here to help you rebuild your life, not just your property.

The Road to Recovery Starts Now

Recovering from Hurricane Helene won’t be easy, but you don’t have to do it alone. SERVPRO Team Cox is ready to step in with our full range of storm recovery services, from emergency response to reconstruction. We’re here to help you pick up the pieces and move forward, one step at a time.

We know that in times like these, you need more than just a contractor—you need a partner. You need someone who cares about your property as much as you do, someone who will go the extra mile to make sure you and your family are safe. That’s the spirit that drives every member of our team.

Call SERVPRO Team Cox today at 704-393-7890.

Navigating Flood Water Damage: SERVPRO Team Cox is Here to Help

8/16/2024 (Permalink)

Flood water damage can be one of the most devastating experiences a homeowner or business owner can face. It disrupts lives, damages properties, and can lead to significant financial burdens. At SERVPRO®, we understand the overwhelming nature of dealing with flood water and are committed to providing comprehensive support throughout the recovery process. From working with FEMA insurance to offering financing options for non-covered losses, we are your dedicated partner in restoration.

The Impact of Flood Water

Flood water can wreak havoc in several ways:

• Structural Damage: Flood water can weaken the foundation, walls, and floors, leading to severe structural issues. Over time, these damages can compromise the integrity of the entire building, making it unsafe for occupancy.
• Health Hazards: Stagnant flood water is a breeding ground for mold, bacteria, and other harmful microorganisms. Exposure to these elements can cause serious health problems, including respiratory issues and infections.
• Electrical Risks: Water can compromise electrical systems, posing a risk of fire or electrocution. Damaged wiring and electrical components can be hazardous, requiring professional inspection and repair.
• Personal Property Loss: Furniture, electronics, and personal belongings are often severely damaged or destroyed by flood water. Sentimental items and valuable possessions can be irreparably lost, adding emotional distress to the physical damage.

Navigating FEMA Insurance

When flood water strikes, understanding your insurance options is crucial. The Federal Emergency Management Agency (FEMA) provides flood insurance through the National Flood Insurance Program (NFIP), designed to cover flood-related damages that standard homeowners' insurance policies typically do not.

At SERVPRO Team Cox, we advocate for our customers by:

• Assisting with Claims: We help you understand the intricacies of FEMA insurance, ensuring all necessary documentation is in order. Our experienced team guides you through the claims process, making it as straightforward and stress-free as possible.
• Maximizing Coverage: Our team works diligently to ensure you receive the maximum coverage available under your policy. We meticulously document the damage and present a compelling case to your insurer.
• Communicating with Insurers: We act as a liaison between you and the insurance company, ensuring clear and consistent communication throughout the process. Our goal is to prevent any misunderstandings or delays that could hinder your recovery.

Financing Options for Non-Covered Losses

While FEMA insurance can cover a significant portion of flood water damage, there are often losses and expenses that fall outside the scope of your policy. At SERVPRO Team Cox, we believe in providing comprehensive support, which includes offering financing options for non-covered losses. Our goal is to ease the financial burden and help you restore your property to its pre-flood condition without undue stress.

We offer flexible financing plans that can be tailored to your specific needs and circumstances. Whether you need assistance with repairs, replacements, or additional services not covered by your insurance, we are here to help.

Our Comprehensive Flood Water Damage Restoration Process

SERVPRO Team Cox follows a meticulous process to ensure your property is thoroughly restored:

1. Initial Assessment: We conduct a detailed inspection to assess the extent of the flood water damage. This includes evaluating structural integrity, identifying health hazards, and cataloging damaged items.
2. Water Extraction: Using advanced equipment, we remove standing water quickly and efficiently. High-powered pumps and vacuums are employed to extract water from every corner of your property.
3. Drying and Dehumidification: We deploy industrial-grade dehumidifiers and air movers to eliminate moisture. This step is crucial in preventing mold growth and further structural damage.
4. Cleaning and Sanitizing: Our team cleans, disinfects, and deodorizes all affected areas to ensure a safe and healthy environment. We use specialized cleaning agents to tackle contaminants and odors.
5. Restoration and Repairs: We handle everything from minor repairs to major reconstruction, ensuring your property is fully restored. Our skilled technicians work diligently to return your home or business to its pre-flood condition.

The Importance of Prompt Action

Time is of the essence when dealing with flood water damage. The longer water sits, the more damage it can cause. Swift action can significantly reduce the extent of the damage and the cost of repairs. At SERVPRO Team Cox, we prioritize rapid response to flood emergencies. Our 24/7 availability ensures we can be on-site quickly, mitigating damage and starting the restoration process as soon as possible.

Long-Term Preventive Measures

Beyond immediate restoration, we also provide guidance on long-term preventive measures to protect your property from future flood damage. Our experts can advise on:

• Waterproofing Solutions: Installing sump pumps, French drains, and other waterproofing systems to keep water out of your home.
• Routine Maintenance: Regularly inspecting and maintaining gutters, downspouts, and drainage systems to ensure they are functioning properly.

Why Choose SERVPRO Team Cox?

• Expertise: With years of experience in flood water damage restoration, our team has the knowledge and skills to handle any situation. Our technicians are highly trained and certified in the latest restoration techniques.
• 24/7 Availability: Flood water emergencies don't wait for convenient times. Neither do we. Our team is available around the clock to respond to your needs. No matter when disaster strikes, you can count on us to be there.
• Customer Advocacy: We are committed to standing by our customers, advocating for their best interests with insurers and providing financial solutions when needed. Your satisfaction and peace of mind are our top priorities.
• Veteran-Owned Business: As a certified veteran-owned business, we bring the values of discipline, integrity, and dedication to every project. We are proud to serve our community with the same commitment we showed in our military service.

Testimonials from Satisfied Customers

Don't just take our word for it. Here are some testimonials from customers who have experienced the SERVPRO Team Cox difference:

• "SERVPRO Team Cox was a lifesaver during our flood crisis. Their prompt response and professional service made a difficult situation much more manageable." – John D.
• "The team at SERVPRO Team Cox went above and beyond to help us navigate our FEMA insurance claim. Their expertise and dedication ensured we got the coverage we needed to restore our home." – Sarah M.
• "I can't thank SERVPRO Team Cox enough for their support and guidance. Their financing options for non-covered losses made it possible for us to get back on our feet after the flood." – Michael L.

Conclusion

Dealing with flood water damage can be a daunting experience, but you don't have to face it alone. SERVPRO Team Cox is here to support you every step of the way. From navigating FEMA insurance claims to providing financing options for non-covered losses, we are dedicated to making the restoration process as smooth and stress-free as possible. Trust us to restore your property and peace of mind.

For more information or to schedule an assessment, contact SERVPRO Team Cox at 704-393-7890.

Weathering the Storm: Comprehensive Storm Damage Restoration by SERVPRO Team Cox

7/22/2024 (Permalink)

When a storm hits, it often brings more than just a temporary inconvenience. The aftermath of severe weather can leave a lasting impact on homes and businesses, causing extensive damage that requires immediate and expert attention. At SERVPRO® Team Cox, we understand the urgency and complexity of storm damage restoration. Our team is committed to providing top-notch services to help you get back on your feet as quickly and efficiently as possible.

Understanding Storm Damage

Storm damage can manifest in various forms, each requiring a unique approach to restoration. Common types of storm damage include:

1. Wind Damage: High winds can tear off roofing materials, break windows, and uproot trees, causing significant structural damage.
2. Flooding: Heavy rains and storm surges can lead to water intrusion, damaging flooring, walls, and personal belongings.
3. Hail Damage: Hailstorms can dent and crack roofing, siding, and windows, compromising the integrity of your property.
4. Lightning Strikes: Lightning can cause fires, power surges, and severe electrical damage.

Our Comprehensive Storm Damage Restoration Process

At SERVPRO Team Cox, we follow a meticulous restoration process to ensure every aspect of storm damage is addressed:

1. Emergency Response: Our team is available 24/7 to respond to storm damage emergencies. We understand that time is critical, and we aim to be on-site as quickly as possible to assess the damage and begin the restoration process.
2. Damage Assessment: Our experts conduct a thorough inspection of your property to identify all areas affected by the storm. This includes checking for structural damage, water intrusion, and potential hazards.
3. Board-Up and Tarping Services: To prevent further damage and ensure safety, we provide board-up and tarping services. This temporary protection helps secure your property until permanent repairs can be made.
4. Water Removal and Drying: Using state-of-the-art equipment, we remove standing water and thoroughly dry all affected areas. This step is crucial to prevent mold growth and further structural damage.
5. Debris Removal and Clean-Up: Storms often leave behind a significant amount of debris, including fallen trees, broken glass, and damaged building materials. Our team handles the clean-up process, ensuring your property is safe and clear of hazards.
6. Mold Remediation: In the event of water damage, mold can begin to grow within 24-48 hours. Our certified professionals perform mold remediation to eliminate mold colonies and prevent future growth.
7. Restoration and Repairs: From minor repairs to complete reconstruction, our team is equipped to handle all aspects of the restoration process. We work diligently to restore your property to its pre-storm condition, ensuring it is safe and habitable.

Why Choose SERVPRO Team Cox?

Choosing SERVPRO Team Cox for your storm damage restoration needs comes with several benefits:

• Experience and Expertise: With years of experience in the industry, our team has the knowledge and skills to handle any storm damage scenario. We are IICRC certified and adhere to the highest standards of quality and safety.
• Advanced Technology: We use the latest technology and equipment to ensure efficient and effective restoration. Our techniques are designed to minimize disruption to your daily life while maximizing the results.
• Comprehensive Services: We offer a full range of services, from emergency response and water extraction to complete reconstruction. This means you can rely on us for all your restoration needs, eliminating the need to coordinate with multiple contractors.
• Customer-Centric Approach: At SERVPRO Team Cox, we prioritize our customers' needs and satisfaction. We provide transparent communication, regular updates, and personalized solutions to ensure you feel supported throughout the restoration process.

Preparing for Future Storms

While we can't control the weather, we can take steps to mitigate the impact of future storms. Here are some tips to help you prepare:

• Regular Maintenance: Keep your property well-maintained, including trimming trees, inspecting the roof, and ensuring proper drainage.
• Emergency Kit: Have an emergency kit ready with essentials such as water, non-perishable food, medications, and important documents.
• Evacuation Plan: Develop a clear evacuation plan for your family or employees, including designated meeting points and communication strategies.
• Insurance Review: Regularly review your insurance policy to ensure you have adequate coverage for storm-related damages.

Long-Term Impact of Storm Damage

Storm damage can have long-lasting effects on your property and well-being if not addressed promptly and properly. Some of these impacts include:

• Structural Integrity: Unaddressed storm damage can weaken the structural integrity of your home or business, making it unsafe for occupancy. Even minor damage can escalate over time, leading to costly repairs.
• Mold and Mildew: Moisture from flooding or water intrusion can lead to mold and mildew growth. These fungi not only damage building materials but also pose significant health risks, especially for those with respiratory issues or weakened immune systems.
• Electrical Hazards: Water and electricity are a dangerous combination. Flooding and water damage can compromise your electrical systems, creating fire hazards and potential electrical shocks.
• Property Value: Persistent storm damage can reduce the value of your property. Whether you're planning to sell or simply maintain your investment, it's essential to address and repair any damage to preserve your property's value.

The Importance of Professional Restoration

Attempting to handle storm damage on your own can be overwhelming and potentially hazardous. Professional restoration services offer several key advantages:

• Safety: Professionals are trained to identify and mitigate hazards such as structural weaknesses, mold, and electrical dangers. They have the right equipment and expertise to perform the job safely.
• Efficiency: With specialized equipment and experienced personnel, professional restoration companies can complete the job more quickly and efficiently than a DIY approach.
• Thoroughness: Professional teams ensure that all aspects of the damage are addressed, including hidden issues like moisture behind walls or under flooring. This thorough approach helps prevent future problems and ensures a complete restoration.

SERVPRO Team Cox: Your Trusted Partner in Storm Damage Restoration

At SERVPRO Team Cox, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to making the storm damage restoration process as smooth and stress-free as possible. Here's what sets us apart:

• Local Expertise: As a locally owned and operated business, we understand the unique challenges posed by storms in the Charlotte and Columbia areas. Our familiarity with the local climate and building codes allows us to provide tailored solutions.
• Community Focus: We're not just a service provider; we're part of the community. We care about our neighbors and are invested in helping our community recover and thrive after a storm.
• Customer Support: Our customer support team is available around the clock to answer your questions, provide updates, and address any concerns you may have. We believe in open and transparent communication every step of the way.

Stay Prepared: Storm Readiness Tips

To help minimize the impact of future storms, consider these additional readiness tips:

• Secure Outdoor Items: Before a storm hits, secure or bring inside any outdoor furniture, decorations, or equipment that could become projectiles in high winds.
• Inspect and Reinforce Windows and Doors: Consider installing storm shutters or reinforcing your windows and doors to withstand high winds and flying debris.
• Backup Power: Invest in a generator to ensure you have a backup power source in case of extended outages. This is particularly important for maintaining essential systems like refrigeration, heating, and medical devices.
• Stay Informed: Keep an eye on weather forecasts and heed any warnings or advisories issued by local authorities. Early preparation can make a significant difference in your safety and the protection of your property.

Facing the aftermath of a storm can be daunting, but you don't have to go through it alone. SERVPRO Team Cox is here to provide the expertise, support, and comprehensive restoration services you need to recover and rebuild. Our experienced team is ready to respond quickly, assess the damage, and restore your property with the highest level of care and professionalism.

Don't let storm damage disrupt your life any longer. Contact SERVPRO Team Cox today and let us help you weather the storm. With our dedicated team by your side, you can rest assured that your property is in the best possible hands.

SERVPRO Team Cox: We take the stress out of your distress.

For more information about our storm damage restoration services or to schedule an assessment, please visit our website or call our 24/7 emergency hotline at 704-393-7890. Stay safe and remember that SERVPRO Team Cox is always here to help.

Understanding Storm Damage and Flooding: SERVPRO's Guide to Recovery

5/29/2024 (Permalink)

Storms are natural events that can have devastating effects on homes and businesses. At SERVPRO Team Cox, we understand the anxiety and stress that comes with severe weather, especially when it leads to significant water damage. Our team of professionals is dedicated to helping you navigate the aftermath of storm damage and flooding, ensuring your property is restored to its pre-damage condition as quickly as possible.

The Impact of Storm Damage and Flooding

Storm damage can come in many forms, from high winds tearing off roofs to heavy rains causing flash floods. One of the most severe consequences of storms is flood damage. When water infiltrates your home or business, it can cause extensive damage to structures, electrical systems, and personal belongings. Here are some of the common issues caused by storm damage and flooding:

• Structural Damage: Heavy winds and water can compromise the integrity of buildings, leading to weakened foundations, walls, and roofs.
• Water Contamination: Floodwaters often carry contaminants such as sewage, chemicals, and debris, posing health risks and complicating the cleanup process.
• Mold Growth: Moisture from flood damage can lead to mold growth within 24-48 hours, affecting indoor air quality and health.
• Electrical Hazards: Water intrusion can cause electrical systems to short-circuit, increasing the risk of fires and electrocution.
• Property Loss: Personal belongings, furniture, and important documents can be destroyed by floodwaters, leading to significant financial and emotional distress.

SERVPRO's Comprehensive Storm Damage Restoration Services

At SERVPRO Team Cox, we offer a wide range of services to address all aspects of storm damage and flooding. Our team is equipped with the latest technology and training to handle even the most challenging situations. Here’s how we help:

1. Emergency Response: We provide 24/7 emergency services to quickly respond to storm damage and flooding incidents. Our rapid response team assesses the damage and starts the mitigation process immediately.
2. Water Removal and Drying: Utilizing powerful pumps and industrial-grade dehumidifiers, we remove standing water and dry affected areas to prevent further damage and mold growth.
3. Cleaning and Sanitizing: We thoroughly clean and sanitize all affected areas, ensuring that any contaminants brought in by flood damage are eliminated.
4. Mold Remediation: Our mold remediation specialists identify and remove mold growth, restoring healthy indoor air quality and preventing future outbreaks.
5. Restoration and Repairs: From minor repairs to major reconstruction, our team is capable of restoring your property to its pre-damage state. We work with insurance companies to make the claims process as smooth as possible.

Why Choose SERVPRO?

Choosing SERVPRO® for your storm damage and flood damage restoration needs means partnering with a company that is committed to excellence and customer satisfaction. Here’s why we stand out:

• Experience and Expertise: With decades of experience in disaster recovery, our technicians are highly trained and certified to handle all types of storm damage.
• Advanced Technology: We use state-of-the-art equipment and techniques to ensure efficient and effective restoration.
• Comprehensive Services: From initial assessment to final repairs, we offer a full spectrum of services to address all aspects of storm damage and flooding.
• Customer Focus: We understand the emotional toll of storm damage and flooding. Our compassionate team provides support and guidance throughout the restoration process, keeping you informed every step of the way.

Preparing for Future Storms

While we can't control the weather, we can take steps to minimize the impact of future storms and flooding. Here are some tips to help you prepare and protect your property:

Maintain Your Property: Regularly inspect and maintain your roof, gutters, and downspouts to ensure they are in good condition and can handle heavy rainfall.

Install Flood Barriers: Consider installing flood barriers or sandbags around your property to prevent water from entering your home or business.

Elevate Utilities: Raise electrical appliances, heating systems, and other utilities above potential flood levels to reduce the risk of damage.

Create an Emergency Plan: Develop an emergency plan for your family or employees, including evacuation routes and emergency contacts.

Review Insurance Coverage: Ensure that your insurance policy covers storm damage and flood damage. Consider adding additional coverage if necessary.

Keep Important Documents Safe: Store important documents and valuables in waterproof containers and keep them in a safe, elevated location.

SERVPRO: Your Partner in Recovery

At SERVPRO Team Cox, we are dedicated to being your trusted partner in the face of storm damage and flooding. Our comprehensive approach to disaster recovery ensures that every aspect of the restoration process is handled with care and precision. From emergency response to final repairs, we are here to support you every step of the way.

Real Stories from SERVPRO Clients

To give you a clearer picture of how SERVPRO can assist you during storm damage and flooding incidents, here are some real-life examples of our work:

Case Study 1: Residential Flood Damage

A severe storm caused significant flooding in a Charlotte neighborhood, leading to extensive water damage in many homes. One homeowner, overwhelmed by the situation, contacted SERVPRO for help. Our team responded quickly, extracting water, drying the affected areas, and sanitizing the home to prevent mold growth. We worked closely with the homeowner's insurance company, ensuring a smooth claims process. The homeowner was able to return to a safe, dry, and restored home in just a few days.

Case Study 2: Commercial Storm Damage

A commercial property in Columbia suffered severe storm damage, including roof leaks and flooding. The business owner was concerned about the impact on their operations and potential health risks to employees. Our team quickly assessed the damage, performed necessary repairs, and implemented advanced drying techniques to prevent further issues. The business was able to resume operations with minimal disruption, thanks to our efficient and effective restoration process.

Stay Informed and Prepared

Stay connected with SERVPRO to receive the latest tips and information on storm damage prevention and recovery. Follow us on social media, visit our website for valuable resources and updates.

Final Thoughts

Storm damage and flooding can be overwhelming, but you don't have to face it alone. SERVPRO is here to provide expert guidance, professional restoration services, and unwavering support throughout the recovery process. Our goal is to help you restore your property and regain your peace of mind.

Contact SERVPRO Today

Don't wait for disaster to strike before taking action. Reach out to SERVPRO at 704-393-7890 now to learn more about our storm damage and flood damage restoration services. Let us be your trusted partner in recovery, ensuring your property and life get back on track as quickly and smoothly as possible.

For immediate assistance, call SERVPRO Team Cox at 704-393-7890. We are available 24/7 to respond to your emergency needs.

Minimize Home Damage during Storm Season

6/12/2023 (Permalink)

Prepare your home for summer storms.

Storm season is upon us, which can make property owners feel unsettled and vulnerable. As someone once said, “Confidence comes from being prepared.” Perhaps you, too, lack the confidence of being prepared. As neighbors in your community, we want to help instill confidence that you’ve done everything possible to protect your home before the storm hits. As emergency responders for over two decades, we want to keep you informed by sharing our firsthand insight. Believe us- we’ve seen storm damage of all shapes and sizes. Either way, our #1 goal is for you to be able to enjoy your home as if it never happened! 

So, how can you prepare? To ease any storm’s impact, we’ve compiled our go-to storm preparation recommendations just for you. Follow these tips to help reduce potential storm damage on your property and surrounding areas. You can thank us later. ;)

Storm Preparation 101:

1. Look up. What trees and limbs are hanging over your property? Be sure dead or loose limbs are clear and trees trimmed. Also, look for trees with visibly shallow root systems and make sure nothing is within falling distance should the roots become saturated and the tree uproots.
2. Look out. What is on your patio or lawn that could be blown by high winds? Make sure that any fences are secured, furniture anchored, and loose items are stored properly.
3. Look around. Is the perimeter of your house secure? Are gutters draining properly? If not, be sure to clean out the debris to ensure proper drainage. Are windows and doors protected? If they appear vulnerable, consider covering them with plywood or installing storm shutters and even heavy-duty hardware.
4. Look inside. Are the floors clear of belongings? Ensure books, electronic devices, photographs, and more are stored off the ground and not lying on the floor to incur potential water damage. Be sure to have a collection of drying materials (towels, rags, etc.) should you need to dry water quickly until help arrives. Also, make sure to have a proper stash of emergency items according to the CDC recommendations: https://www.cdc.gov/disasters/hurricanes/index.html
   
5. Look at your phone. Who do you have stored in your contacts to call should any damage occur? Important numbers to have stored include friends and family, fire and police departments, health care providers and hospitals, local emergency management offices, utility companies, the American Red Cross, and emergency restoration and clean-up service of choice (three cheers for SERVPRO!). The #1 thing to remember is that a fast response will lessen the damage, reduce further damage and minimize costs. 

Should any damages occur beyond your control, don’t forget that we’re your neighbors and already in the area. Our team can respond 24/7 to your storm damage restoration needs, call us - the locally owned and operated, certified professionals: SERVPRO of NW Charlotte, Lincoln County, Southern, and NE Gaston County.

We are available 24 hours a day, seven days a week, and dedicated to responding immediately. The quicker you call us, the quicker your home can return to normal.

What happens if a storm floods your property?

9/20/2021 (Permalink)

Immediate response vital to returning your property to the condition.

At SERVPRO of NW Charlotte, we understand that both storm damage and flood damage can be overwhelming. Immediate response is critical, and the emergency service that you choose for cleanup and restoration is vital to returning your property to the condition "Like it never even happened." SERVPRO professionals respond faster to any disaster and have the skilled training and specialized equipment to provide an effective and efficient action plan.

Where to Start with Storm Damage

Knowing what to do at the onset of flood damage is critical to receiving immediate response. Your immediate steps will help determine your property’s further protection and reduce the potential for irreversible damage.

If you’re wondering where to begin, follow this checklist for your steps of immediate action.

• Turn off electrical power and any natural gas sources including propane tanks. If you smell gas or feel that there may be a gas leak, turn off the main gas valve, open all windows, and leave the house immediately.
  
• Call 911. Report the flood damage to the fire and public safety authorities in addition to the local gas company.
  
  
• Contact an emergency service for cleanup and restoration. The professionals you choose matter. The quicker you call SERVPRO of NW Charlotte, the quicker we can respond. Our professionals will arrive armed with specialized equipment ranging from an infrared camera to uncover hidden moisture to robust water extraction equipment that quickens the drying process.
  
  
• Relocate important documents. Water can destroy sensitive documents. Only if you can do so safely, move your important documents as quickly as possible to a safe and dry location. If you need assistance, SERVPRO can ensure that your documents and personal belongings are secure.
  
  
• Remain evacuated from the damaged area. To remain safe from potential hazards and to help expedite restoration efforts, we recommend that you and others stay out of the damaged and restoration areas. Upon being given the all-clear to return, adhere to the advice of your trusted professionals about how to return safely.

When a storm strikes and floodwaters rise, other emergency response companies may be overrun. However, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can access the resources, as well as Disaster Recovery Teams when and if necessary.

We stand ready 24/7 to respond to your emergency, so please don’t hesitate. Call us today.

Mold Issues caused by Storm Damage

9/20/2021 (Permalink)

To ignore mold issues caused by storm damage.

Whether you’ve suffered storm related water damage from a typical storm, flood, or hurricane, mold and mold remediation is an important topic to address. 

To understand the importance of mold remediation and why SERVPRO of NW Charlotte should be your go-to resource, it is important to understand the quick and dirty (literally!) of mold.

Did you know the following mold facts?

• Mold can start growing in as little as 48 hours upon moisture exposure. 
• Mold is everywhere both indoors and outdoors. 
• Mold spores are microscopic and float in the air. 
• Mold spores can enter your home through openings, HVAC units or even pets. 
• Mold spores thrive and grow into colonies anywhere moisture or water exists. 
• Spore colonies can cause health effects. 
• To remediate mold, water sources must be eliminated or else the mold will likely resurface. Water sources can range from a leaking roof to something more hidden.
• It is recommended for indoor humidity to be below 45%.

Next, it’s important to understand how a local damage restoration company can help you with your mold remediation.

SERVPRO professionals receive continual mold remediation training on the most current equipment and methods that will best do the job. Once you contact us, we will respond quickly and begin the remediation process quickly to prevent the mold from continuing to damage your property and to be cost effective. First, our focus will be to uncover the water source. Then, we will isolate the affected area by utilizing a negative air pressure chamber.

After that, your personalized action plan will likely include the following steps:

1. Inspection and mold damage assessment
2. Mold containment
3. Air filtration
4. Removal of mold and mold-infested materials
5. Cleaning of personal belongings and other contents
6. Restoration

Now that you know more about both mold and the remediation process, you understand the urgency in contacting an emergency restoration service immediately for the damage to be contained and the cost to be lessened.

SERVPRO of NW Charlotte is available 24/7 to respond faster to any size disaster and help your property be "Like it never even happened." We look forward to serving you.

Storm Damage - What if a tree falls on my house?

9/15/2021 (Permalink)

SERVPRO NW Charlotte - Storm Damage Restoration

It’s storm season which increases the probability of high winds and rain that lead to the risk of storm damage to your property from toppled trees, but what if a tree falls on your house? First, remember that SERVPRO of NW Charlotte is faster to any size disaster and will help you from step one of the restoration process. Bookmark this checklist as your go-to resource for clean up and restoration.

What if a tree falls on my house?

• Evacuate the property immediately.
  
  
• Call 911 to report the incident.
  
  
• Instead of worrying about calling individual services like electricians, tree removal and plumbers, simply make one call to SERVPRO of NW Charlotte and we will find the right service providers including a system that each technician has been fully trained to follow. 
  
  
• Do not re-enter the property without being advised and do not worry about your belongings. We will make sure that your home is secured until repairs are complete. If items need to be removed, we can facilitate that process and make sure the belongings are returned to their original place.  

Storm Damage Restoration

Many homeowners like to be fully informed about the restoration process. We want you to have peace of mind and feel good about trusting SERVPRO of NW with your cleanup and restoration.

Here is a beginning sample of what you can expect:

Outside:

• Ensure the tree and tree debris is removed from the property.
• Secure the roof with a covering so that there is no further damage inside.
• ...and more.

Inside:

• Make sure any tree debris indoors has been removed. 
• Assess damage and ensure demolition of damaged areas including ceilings and walls.
• Spray exposed surfaces with an antimicrobial agent.  
• ...and more.

Our #1 priority is to make storma damage as stress free as possible. So, if a tree falls on your house during a storm, call SERVPRO of NW Charlotte and we’ll take it from there. 

September is National Preparedness Month

9/15/2021 (Permalink)

SERVPRO is prepared to help you during your disaster and your recovery.

Each September, National Preparedness Month encourages and reminds Americans to be prepared for disasters or emergencies in their homes, businesses, and communities.

Homeowners, families, communities, and businesses can use this opportunity to find ways or help others understand more about preparing for disasters and reducing risks to health and the environment.

For more information on how you can prepare, please visit the following websites for more information:

FEMA - National Preparedness Month

ReadyNC - Plan & Prepare

City of Charlotte - Emergency Management Plans

Here are some basic preparedness tips:

• Awareness
  Stay tuned to local news sources (i.e. radio, tv, web) to monitor server weather events.
  
  
• Be Hurricane Ready
  Be prepared for storms by having emergency supplies and safe drinking water on hand.
  
  
• Flooding, Water Damage, and Mold
  Mold growth can occur after sever weather and natural disasters if standing water or water leaks occur in your property. Contact a licensed Mold Remediation company or Specialist if you detect mold.
  
  
• Damage and Cleanup
  Downed trees and damage to structures can be a safety issue. Be careful to avoid electrical and material hazards. It's best to contact local authorities and licensed damage restoration companies when in doubt.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is prepared to help you 24/7 with storm damage repair and restoration.

Home Flood Preparation

9/26/2019 (Permalink)

Flood Preparation

How Can I Prepare My Home for a Flood?

If you live in a flood-prone region, it's crucial to formulate a plan now to protect your family and pets in case bad weather strikes. After your emergency plan is established, you can then learn how to protect your home. These six tips help you prepare your home for a flood in order to limit structural and financial damage in the future.

Elevate Electrical Components

Electrical sockets, switches and wiring should be elevated at least 12 inches above predicted flood levels. This reduces the amount of damage a flood can cause to your home, and it prevents your home from becoming a safety hazard during the recovery period.

If you have a fuel tank in your basement, be sure to anchor it. An unanchored fuel tank can cause serious damage, such as tearing the supply line and spilling oil.

Waterproof Your Basement

Waterproofing your basement typically requires a large sum of money, but this investment pays off if you live in an area that is frequently flooded. Along with waterproofing, set up a sump pump in the basement and a battery-operated backup in case the power goes out during the flood.

Pay Attention to Flood Alerts

You can elevate electrical components and waterproof your basement long before a flood strikes, but some preparation has to be done in the days or hours leading up to a flash flood. Pay attention to the weather, and take flood alerts seriously.

A Flood Watch will be issued when the conditions are right for flooding. This is a good time to protect furniture and important documents. Remember to take action the moment the watch is issued, though, as you'll want to start evacuating before a Flood Warning occurs.

A Flood Warning means that a flood is happening now or going to take place soon.

Move Furniture and Other Valuables to a Safe Place

Once a Flood Watch occurs, move furniture, valuables, and important documents to a safe place. Copies of critical documents like birth certificates or insurance policies should be stored in a waterproof safety box.

Keep in mind that this step should only be taken if you have time to safely evacuate your family. If the flood is likely to occur soon, forget your furniture and head to higher ground.

Pack an Emergency Kit

Store an emergency kit — one you can use after evacuating or when trapped in the house — in your home at all times. This kit should include at least three days' worth of water and food (including 1 gallon [or 4 liters] per person per day), along with essentials like:

• Flashlights
• Medications
• Copies of personal documents
• Cellphone with chargers

Purchase Flood Insurance

Regular homeowner's insurance does not cover flood damage costs. If your home is located in a flood-prone area, it's a good idea to also purchase flood insurance, which is available to homeowners through the National Flood Insurance Program.

How to Prepare Your Home for an Emergency

8/13/2019 (Permalink)

When disaster strikes, the last thing you want to think about is where the spare batteries are or whether your perishables have passed their expiration date. Make sure you're ready for any situation — and how to handle the aftermath — with these top tips.

1. Pack a "Go Bag"

If you have to leave your home in a hurry, you'll want to have some essentials packed and ready to go. Keep the following supplies, recommended by FEMA, in a portable container in the area of your house where you'll take shelter:

• Three days' worth of food and water (at least a gallon per family member)
• Battery powered (or hand crank) flashlights and radio
• Extra batteries
• First aid kit
• Whistle to signal for help
• Trash bags and duct tape, along with a dust mask
• Wrench or pliers to turn off utilities
• Manual can opener for food
• Regional maps
• Cell phone with chargers, inverter, or solar charger
• Moist towelettes and any personal sanitation or specific family needs, like pet supplies

(For additional recommendations, be sure to check out ready.gov)

We also suggest having smaller versions of your kit stocked with a few necessities like walking shoes, snacks, and a flashlight at work. In general, you'll also need enough cash on hand for five days of basic needs (gas and food), but any amount of ready money will help if ATMs are down.

Once you have your supplies together, it pays to go through them at least once a year too, to weed out expired food and batteries.

2. Make an Action Plan

When things get chaotic, you want to make sure that every family member knows what to do. We suggest designating two meeting places (one close by and one a little further away in your neighborhood) and hang a map with the spots marked near your emergency kit.

It also pays to have important contacts written down if the power goes out and there's nowhere to charge your cell phone. Make a mini contact list — ready.gov has templates you can print out — with important numbers that everyone can stow in their wallets. Leave a copy in your emergency kit, too. Establish a plan for checking in with relatives in case local lines get jammed. Text messages will often go through, even when phone lines are clogged.

3. Prep Your Home

If the power goes out and you have time, unplug appliances and electronics and turn off air conditioners, whether you stay or go. This will prevent damage when the electricity surges back on. Leave one lamp on so you'll know when the power's back.

How you store food can also make a difference when it comes to salvaging items afterwards, according to the FSIS. If there's a chance of flooding, be sure to store dry goods in waterproof containers high enough that they will be safely out of the way of contaminated water.

Grouping food together in the freezer can help it stay colder longer in the case of a power outage. If you have advanced warning, freeze any items you don't need right away, like leftovers, milk, and fresh meat and poultry to keep them at a safe temperature longer and stock your freezer with as much ice as you can fit. Coolers stocked with ice can also be helpful if the power is out for more than four hours.

Though you'll want to minimize the amount you open and close your refrigerator door once the power goes out, FSIS recommends keeping an appliance thermometer in your fridge and freezer to help you determine if food is safe to eat. The refrigerator temperature should be lower than 40 degrees Fahrenheit and the freezer temperature should be below zero degrees Fahrenheit.

After the Emergency

Coming home after a major disaster can be daunting. Call SERVPRO of Northwest Charlotte to help you in the event your home is affected.

Tree Maintenance and Storm Damage

5/9/2019 (Permalink)

Tree Maintenance and Storm Damage

Regular tree maintenance can help prevent storm damage to your home that is commonly caused by high winds and poor health of the trees on your property. 

Preventative Tips

Throughout the year there are steps you can take to prevent (or at least reduce the amount of) damage to your roof, home, deck/patio and yard when the weather brings heavy rain and wind. Homeowners can take care of most tree maintenance, but when dealing with tree removal, dead or diseased trees or insects/pests, it's best to call in the professionals for help. Depending on your situation, you may need to contact a certified arborist who can thoroughly assess the condition of the trees on your property, or a tree removal service that can perform a thorough assessment of any storm damage and cut down and remove any trees that are a potential hazard.

TRIMMING AND PRUNING

Any branches close to your house should be trimmed back on a regular basis. This will help protect against potential roof damage from fallen limbs if severe weather hits your area. Heavy rain, hail and powerful winds can easily snap and break weak branches off, which could result in major storm cleanup efforts if they fall. Pruning to remove dead limbs can be done any time of year, but is typically recommended during the winter and spring months.

TREE REMOVAL

Tree removal is a necessary part of tree maintenance, especially if there is a tree posing a risk to your home that could fall during a storm and cause damage. If you suspect you have a dead tree, you should hire a tree removal service for an assessment and they will recommend next steps. If you have a diseased tree, it may be beyond trying to save. A certified arborist can assess the tree and recommend whether or not it can be rehabilitated.  

WATER AND SOIL

Every tree species has specific needs, so make sure you know what type of trees are in your yard in order to care for them appropriately. Some trees are drought-tolerant and can go for long periods of time without water. However, for trees that do need water more consistently—and if they aren't receiving enough rain—they should be watered until the soil is moist. Newly planted trees will need more water and attention, especially during the first two years, to help foster root establishment. To help trees retain enough water, cover the soil with wood mulch.

There are six main types of soil—sand, silt, peat, loam, chalky and clay—and each requires different types of care, as soil and root management are essential to good tree health. If soil composition is too compact, it will prevent trees from growing and should be aerated. Soil should also maintain the right level of moisture and nutrients in order to keep trees healthy, otherwise trees could develop disease, become weak or die, making them a potential hazard to your home during a storm.

Storm Damage Cleanup and Restoration

When a storm hits your home, you need help immediately. Our team can quickly respond, help prevent secondary damage, and help reduce restoration costs.

Call us, we're here to help (704) 393-7890.

Why Sewers Backup

5/1/2019 (Permalink)

Sewer Backup

Sewer Backup can be caused by various things, including storm damage from heavy rains.

Here are a few commons causes of sewer backup:

1. Roots can penetrate and clog the sewer line. Trees and shrubs can send out thousands of feet of tendrils a year in search of water. A small crack in a pipe can be an open invitation to the plant to spread the crack and enjoy the water. As the roots enter the pipe, they often spread quickly until the roots have created a mass that can easily block the pipe and cause a sewer backup.

2. Clogs can form in drain pipes or lateral sewer lines. A sink, tub, or toilet can easily clog over time as the sewer pipes corrode or fill with sludge. This is especially true if pipes are used to discard household debris from garbage disposals and toilet flushes. Hair buildup can also easily clog drain pipes.

3. Heavy rains can cause city-wide sewer malfunctions. As rain water or melting snow enter over-taxed sewer lines, there can be nowhere for the water to go. The liquid can fill streets and drainage lines until finally, a cesspit backup is often the result. As the water levels rise, so can the sewage levels.

4. Sewer lines can break or collapse. The lateral line between the building and the street were often historically built from clay or cast-iron pipes. The fragile pipes can sometimes collapse as they crack with age and can often cause in sewer problems. 

When a sewer backup occurs, it can fill the building with black water, fecal matter, and bacteria. It can also lead to the destruction of possessions and damage to the building structure.

Contact our water damage repair team at the first sign of sewer problems. Our technicians can take immediate action and protect the property from further water damage.