We Take the “Stress” Out of Your Distress: A Guide to SERVPRO Team Cox Fire Restoration Services for Commercial Businesses

9/25/2024 (Permalink)

Experiencing a fire at your commercial property can feel overwhelming, with many factors to consider as you navigate the recovery process. At SERVPRO®, we understand the urgency and complexity of restoring your business to its preloss condition. As we observe Fire Prevention Month this October, let’s delve into how our comprehensive fire restoration services can help you efficiently recover from fire damage and minimize disruption to your operations.

1. Thorough Assessment and Documentation

Our fire restoration process begins with a detailed assessment of the damage. Using state-of-the-art 3D imaging technology, we document the extent of the damage to your property, which aids in creating accurate estimates and restoration plans. This imaging is crucial for assessing structural and content damage and addressing all affected areas. 

2. Comprehensive Structural Restoration

For commercial properties, structural integrity is a top priority. Our team will:

• Remove and Replace Damaged Materials: We’ll remove damaged drywall and insulation from the affected areas and clean and encapsulate exposed wood framing to address smoke and soot damage.
  
  
• Clean and Deodorize: Our restoration includes comprehensive cleaning and deodorization of all affected areas, including the HVAC system. We apply odor counteractant sprays to all surfaces and utilize advanced cleaning methods like HEPA vacuuming and dry sponge cleaning to remove soot and smoke odors thoroughly.
  
  
• Personalized Cleaning: If the fire affects your HVAC system or specific areas like carpeting, we will address these needs with specialized cleaning and repair services.

3. Efficient Contents and Equipment Restoration

Restoring your business’s contents and equipment is critical for resuming operations. SERVPRO Team Cox initiates this by:

• Inventory and Pack Out: Salvageable items are carefully inventoried, packed, and cleaned. Non-salvageable items are also documented.
  
  
• Clean and Deodorize Textiles: All business textiles, including uniforms and upholstery, are cleaned and deodorized.
  
  
• Manage Electronics: Specialized vendors handle electronics, with costs and approvals managed according to your policy.

4. Streamlined Repair and Rebuilding

Once the cleaning and restoration are complete, our repair estimator will provide a detailed rebuild estimate. This includes:

• Assessment of Structural Repairs: We determine what needs to be replaced or encapsulated, including burnt wood framing and other structural components.
  
  
• Temporary Repairs: If needed, we’ll handle temporary repairs such as roof tarping and board-ups to protect your property until full restoration is complete.

5. Preventative Measures and Fire Safety

As we work on restoring your property, we also emphasize the importance of fire prevention. This Fire Prevention Month, we encourage businesses to review and enhance their fire safety protocols to prevent future incidents. Effective fire prevention measures are vital in safeguarding your property and ensuring business continuity.

Our team at SERVPRO Team Cox aims to take the “stress” out of your distress by providing expert fire restoration services tailored to your commercial needs. We handle the complexities of fire damage restoration, allowing you to focus on what matters most—rebuilding and resuming your business operations. Click here to learn how we’re Faster to Any Size Disaster. 

Common Causes of Residential Fires: A Guide from SERVPRO Team Cox

9/3/2024 (Permalink)

Residential fires are a devastating event that can turn lives upside down in a matter of minutes. At SERVPRO®, we’ve seen firsthand the destruction that a fire can bring to homes and families. We believe that understanding the common causes of residential fires can help prevent these tragedies and protect your loved ones. In this blog, we’ll explore the top causes of residential fires, offer prevention tips, and explain how SERVPRO Team Cox is here to help if the worst should happen.

1. Cooking-Related Fires

One of the leading causes of residential fires is cooking, accounting for nearly half of all home fires. Most cooking fires start when food is left unattended on the stove, especially when frying with oil or cooking at high temperatures.

Prevention Tips:

• Stay in the Kitchen: Never leave cooking food unattended. If you need to step away, turn off the stove.
• Keep Flammable Items Away: Towels, paper products, and other flammable materials should be kept at a safe distance from the stove.
• Use Timers: Set a timer to remind yourself when food needs to be checked.
• Be Prepared: Keep a lid or baking sheet nearby to smother small grease fires.

2. Heating Equipment

During the colder months, heating equipment such as space heaters, fireplaces, and wood stoves become essential. However, they also pose a significant fire risk if not used properly.

Prevention Tips:

• Maintain Equipment: Have your heating equipment inspected and cleaned annually by a professional.
• Keep Space Heaters Safe: Place space heaters on a flat, stable surface and keep them at least three feet away from flammable materials like curtains and bedding.
• Use Fireplace Screens: If you have a fireplace, use a screen to catch sparks and prevent them from igniting nearby materials.
• Turn Off When Not in Use: Always turn off space heaters and extinguish fireplaces when leaving the room or going to bed.

3. Electrical Fires

Faulty electrical wiring, overloaded circuits, and the misuse of extension cords can all lead to electrical fires. These fires are especially dangerous because they often start behind walls or in attics, where they can spread quickly before being detected.

Prevention Tips:

• Inspect Wiring: Regularly check the condition of your home’s wiring, especially in older homes. If you notice any frayed wires, buzzing outlets, or frequent circuit breaker trips, consult an electrician.
• Avoid Overloading Outlets: Plugging too many appliances into one outlet or power strip can cause overheating. Spread out electrical loads to prevent this.
• Use Extension Cords Sparingly: Extension cords are meant for temporary use. If you need more outlets, have additional circuits or outlets installed by a professional.

4. Smoking

Smoking is another leading cause of residential fires, particularly when cigarettes are not properly extinguished. Fires caused by smoking materials often start in bedrooms and living rooms, where people may fall asleep while smoking.

Prevention Tips:

• Smoke Outside: Encourage smokers to take it outside. If you must smoke indoors, use deep, sturdy ashtrays and keep them away from flammable items.
• Extinguish Properly: Always ensure that cigarettes, cigars, and pipes are completely extinguished before disposing of them. Douse them with water if necessary.
• Never Smoke in Bed: Smoking in bed is a dangerous habit that should be avoided at all costs.

5. Candles

Candles add ambiance and warmth to a home, but they also pose a fire risk if not used with caution. A candle left burning unattended or placed too close to flammable materials can quickly ignite a fire.

Prevention Tips:

• Use Candle Holders: Always place candles in sturdy holders that won’t tip over easily.
• Keep Away from Flammables: Ensure that candles are kept away from curtains, paper, and other flammable objects.
• Extinguish Before Leaving: Never leave a room with a candle burning, and always extinguish candles before going to sleep.
• Consider Alternatives: Battery-operated flameless candles provide the same ambiance without the fire risk.

6. Children and Fire

Curiosity about fire is natural for children, but it can lead to dangerous situations if not properly managed. Children playing with matches, lighters, or other fire-starting materials are a common cause of residential fires.

Prevention Tips:

• Keep Matches and Lighters Out of Reach: Store fire-starting materials in a secure place that is out of sight and reach of children.
• Teach Fire Safety: Educate children about the dangers of fire and the importance of not playing with matches or lighters.
• Supervise: Always supervise young children and ensure they understand that fire is not a toy.

7. Holiday Decorations

The holiday season brings joy and celebration, but it also brings an increased risk of residential fires. Christmas trees, string lights, and decorative candles all contribute to the seasonal fire risk.

Prevention Tips:

• Choose Fresh Trees: If you opt for a real Christmas tree, ensure it’s fresh and well-watered to prevent it from drying out and becoming a fire hazard.
• Inspect Lights: Before using holiday lights, check for frayed wires or broken bulbs. Use lights that are labeled for indoor or outdoor use, depending on your needs.
• Turn Off Lights: Always turn off holiday lights and decorations before going to bed or leaving the house.
• Avoid Overloading Circuits: Don’t overload electrical circuits with too many holiday lights. Use a power strip with a surge protector if needed.

How SERVPRO Team Cox Can Help

Even with the best prevention efforts, residential fires can still occur. If your home experiences fire damage, SERVPRO Team Cox is here to help. Our team of professionals is trained to handle all aspects of fire damage restoration, from soot and smoke removal to structural repairs and content cleaning.

Our Fire Damage Restoration Process

1. Emergency Contact: When you call SERVPRO Team Cox, our team is ready to respond 24/7. We’ll ask questions to determine the extent of the damage and the best course of action.
2. Inspection and Assessment: Upon arrival, we’ll perform a thorough inspection of your property to assess the damage and develop a restoration plan.
3. Board-Up and Roof-Tarp Service: To prevent further damage, we’ll secure your home by boarding up windows and placing tarps on damaged roofs if necessary.
4. Water Removal and Drying: If firefighting efforts resulted in water damage, we’ll remove the water and use specialized equipment to dry your home.
5. Smoke and Soot Removal: Our team will use advanced techniques and equipment to remove smoke and soot from walls, ceilings, and other surfaces.
6. Cleaning and Sanitizing: We’ll clean and sanitize your home and belongings to remove any lingering odors and contaminants.
7. Restoration: Finally, we’ll restore your home to its pre-fire condition, whether that involves minor repairs or major reconstruction.

Residential fires are a frightening and life-altering event, but many are preventable with the right precautions. By understanding the common causes of residential fires and taking proactive steps to mitigate these risks, you can protect your home and loved ones.

At SERVPRO Team Cox, we are committed to helping our community stay safe and recover from fire damage. If you ever need assistance, don’t hesitate to reach out to us. We’re here to help you every step of the way, from prevention tips to full restoration services. We take the stress out of your distress. Call us at 704-393-7890.

A Guide to Fire Recovery with SERVPRO Team Cox

8/22/2024 (Permalink)

Fire is a devastating force. It sweeps through a home or business, leaving behind a trail of destruction, both visible and hidden. For those who have experienced such a tragedy, the aftermath can be overwhelming. The loss, the disruption, the uncertainty—these are feelings that no one should have to face alone. At SERVPRO®, we understand the deep emotional and physical toll that fire damage can take, and we're here to guide you through every step of the recovery process. We are more than just a restoration service; we are your partner and your advocate in these difficult times.

The Immediate Impact of Fire Damage

When the flames are finally extinguished, what remains is often a scene of chaos. The visible damage—charred walls, ruined furniture, and ash-covered floors—is just the beginning. Beneath the surface, the structural integrity of your home or business may be compromised. Smoke and soot have likely penetrated walls, carpets, and upholstery, leaving behind lingering odors and potential health hazards. Water used to extinguish the fire may have seeped into floors and walls, creating a breeding ground for mold and further weakening the structure.

In these moments, it’s easy to feel lost and unsure of where to begin. That’s where SERVPRO Team Cox steps in. Our first priority is to assess the damage thoroughly and create a clear, actionable plan for restoration. We know that in times like these, you need more than just a service—you need someone who cares about your home, your business, and your peace of mind as much as you do.

The Hidden Dangers of Fire Damage

One of the most insidious aspects of fire damage is the danger that lurks beneath the surface. While the obvious signs of damage are distressing, it’s the hidden threats that can cause the most long-term harm. Smoke and soot are particularly harmful; they contain toxic chemicals that can pose serious health risks if not properly removed. These particles can infiltrate every nook and cranny, from air ducts to insulation, spreading contamination throughout your home or business.

Moreover, the water used to combat the flames can lead to severe water damage if not promptly addressed. Within just 24 to 48 hours, mold can begin to grow in damp environments, further compromising the safety and livability of your space. This is why immediate, professional intervention is crucial.

At SERVPRO Team Cox, we employ advanced techniques and state-of-the-art equipment to address these hidden dangers. Our team is trained to identify and eliminate all traces of smoke, soot, and water damage, ensuring that your home or business is not only restored but safe for you and your loved ones.

The Emotional Toll and the Road to Recovery

Beyond the physical damage, fire can take a profound emotional toll. Your home or business is more than just a building; it’s a place filled with memories, achievements, and the day-to-day moments that make life meaningful. The loss of personal belongings, the disruption to your routine, and the uncertainty about the future can all weigh heavily on your heart.

At SERVPRO Team Cox, we recognize the emotional impact of fire damage and approach each restoration project with compassion and understanding. We’re not just here to rebuild walls and clean surfaces; we’re here to help you rebuild your life. Our team takes the time to listen to your concerns, answer your questions, and provide the support you need during this difficult time.

The Restoration Process: Step by Step

1. Assessment and Planning
• The first step in the restoration process is a comprehensive assessment of the damage. Our experts will inspect every aspect of your home or business, from the structural integrity to the quality of the air. This thorough evaluation allows us to develop a tailored restoration plan that addresses all areas of concern.
2. Securing the Property
• Before any restoration work can begin, it’s essential to secure the property. This may involve boarding up windows, tarping roofs, and taking other measures to prevent further damage. Our team acts swiftly to ensure that your home or business is protected from the elements and from potential vandalism.
3. Water Removal and Drying
• If water damage is present, our team will immediately begin the water removal process. Using industrial-grade dehumidifiers and air movers, we’ll thoroughly dry the affected areas to prevent mold growth and further structural damage.
4. Smoke and Soot Removal
• Removing smoke and soot is one of the most critical steps in the restoration process. Our technicians use specialized equipment and techniques to clean every surface, from walls and ceilings to furniture and personal belongings. We also provide odor removal services to eliminate any lingering smoke smells.
5. Cleaning and Sanitizing
• Once the smoke and soot have been removed, we’ll clean and sanitize your home or business. This step includes the removal of any hazardous materials and the thorough cleaning of all surfaces. Our goal is to restore your property to a safe and livable condition as quickly as possible.
6. Restoration and Reconstruction
• The final step in the process is the restoration of your home or business. This may involve minor repairs, such as replacing drywall and painting, or more extensive reconstruction work. Throughout this phase, we’ll keep you informed and involved, ensuring that the final result meets your expectations and brings your vision to life.

Why Choose SERVPRO Team Cox?

Choosing the right restoration company is a critical decision, and we believe that SERVPRO Team Cox is uniquely positioned to provide the care and expertise you need. Our team is not only highly trained and experienced but also deeply committed to serving our community. We understand that in the aftermath of a fire, you need more than just technical skills—you need a partner who will stand by your side, offering guidance, support, and compassion every step of the way.

We pride ourselves on our ability to act quickly, minimizing further damage and helping you get back on your feet as soon as possible. But beyond our technical capabilities, it’s our dedication to our customers that truly sets us apart.

Preventing Future Fires: Tips and Advice

While our primary focus is on helping you recover from fire damage, we also believe in the importance of prevention. Taking steps to protect your home or business from future fires is essential, and we’re here to offer advice and resources to help you stay safe.

• Install Smoke Alarms: Ensure that smoke alarms are installed on every level of your home or business and test them regularly.
• Create an Escape Plan: Develop a fire escape plan and practice it with your family or employees.
• Maintain Electrical Systems: Have your electrical systems inspected regularly by a professional to prevent potential fire hazards.
• Be Cautious with Open Flames: Never leave candles, stoves, or fireplaces unattended, and keep flammable materials away from open flames.
• Properly Store Flammable Materials: Store flammable liquids and materials in appropriate containers and away from heat sources.

Experiencing a fire is undoubtedly one of the most challenging events a homeowner or business owner can face. But you don’t have to go through it alone. SERVPRO Team Cox is here to provide the expertise, support, and compassion you need to navigate the aftermath of fire damage and begin the journey to recovery. We are committed to standing by your side, offering not just restoration services, but hope and reassurance in the face of adversity.

At SERVPRO Team Cox, we believe that every home and business deserves a fresh start after a fire. Let us guide you through the process and help you rebuild, restore, and reclaim your space with confidence. We take the stress out of your distress. Contact us at 704-393-7890.

Understanding Commercial Fire Damage: A Comprehensive Guide by SERVPRO Team Cox

7/9/2024 (Permalink)

When a fire breaks out in a commercial property, the aftermath can be overwhelming. From structural damage to ruined inventory, the impact on a business can be devastating. At SERVPRO® Team Cox, we understand the challenges faced by business owners in the Carolinas and beyond when dealing with fire damage. This comprehensive guide will walk you through the critical aspects of commercial fire damage and how our expert team can help you restore your property to its pre-fire condition.

The Immediate Aftermath of Commercial Fire Damage

Once the flames are extinguished, the real work begins. The immediate aftermath of a fire involves several critical steps:

1. Safety Assessment: Ensuring the building is safe to enter is the first priority. This includes checking for structural integrity, electrical hazards, and toxic residues.
2. Damage Assessment: A thorough inspection is conducted to assess the extent of the fire, smoke, and soot damage. This helps in creating a detailed restoration plan.
3. Board-Up and Roof-Tarp Services: To prevent further damage from the elements, our team provides emergency board-up and roof-tarp services.

The Impact of Fire Damage on Commercial Properties

Commercial fire damage goes beyond the visible destruction. Here are some of the less obvious impacts:

• Smoke and Soot Damage: Smoke and soot can infiltrate HVAC systems, leading to persistent odors and potential health risks.
• Water Damage: Firefighting efforts often result in water damage, which can lead to mold growth if not addressed promptly.
• Inventory Loss: Depending on the nature of the business, inventory loss can be substantial, affecting revenue and operations.
• Downtime: The time taken to restore the property can lead to significant business interruption, impacting employees and customers alike.

The SERVPRO Team Cox Approach to Commercial Fire Restoration

At SERVPRO Team Cox, we follow a systematic approach to commercial fire restoration, ensuring thorough and efficient recovery:

1. Emergency Contact: Our 24/7 availability means we can respond to emergencies promptly. Quick action is crucial in minimizing damage and costs.
2. Inspection and Fire Damage Assessment: We conduct a detailed inspection to determine the extent of fire, smoke, and soot damage.
3. Immediate Board-Up and Roof-Tarp Service: To secure the property and prevent further damage, we provide immediate board-up and roof-tarp services.
4. Water Removal and Drying (if water damage is present): Using advanced equipment, we remove water and thoroughly dry the affected areas.
5. Smoke and Soot Removal: Our specialized equipment and techniques remove smoke and soot from all surfaces.
6. Cleaning and Sanitizing: We clean, sanitize, and disinfect all restorable items and structures. This includes odor removal using industrial air scrubbers and fogging equipment.
7. Restoration: This is the final step, involving minor repairs like replacing drywall, painting, and installing new carpet, or major repairs like reconstructing areas of the property.

Why Choose SERVPRO Team Cox for Commercial Fire Restoration?

• Experience and Expertise: With years of experience in fire damage restoration, our team has the knowledge and skills to handle any size disaster.
• Advanced Technology: We use state-of-the-art equipment and techniques to ensure efficient and effective restoration.
• Comprehensive Services: From initial assessment to final restoration, we provide a full range of services to get your business back on track.
• Customer-Centric Approach: We understand the stress and disruption caused by fire damage. Our team is committed to providing compassionate and responsive service throughout the restoration process.

Preparing for the Unexpected

While it's impossible to predict when a fire might occur, businesses can take steps to minimize the risk and ensure a swift recovery:

• Fire Safety Plans: Develop and regularly update a fire safety plan. Ensure all employees are familiar with evacuation routes and emergency procedures.
• Regular Maintenance: Keep electrical systems, appliances, and heating equipment in good working order to prevent fire hazards.
• Insurance Review: Regularly review your insurance policy to ensure you have adequate coverage for fire damage.

The Importance of Professional Fire Damage Restoration

Attempting to handle fire damage restoration without professional assistance can lead to incomplete restoration and further complications. Here’s why professional help is essential:

1. Health and Safety: Fire damage can leave behind hazardous materials, including asbestos, lead, and toxic chemicals. Professionals have the training and equipment to handle these safely.
2. Thorough Cleaning: Smoke and soot can penetrate walls, furniture, and other materials, leaving behind odors and potential health risks. Professional cleaning ensures these are thoroughly removed.
3. Preventing Mold Growth: Water from firefighting efforts can lead to mold growth if not properly addressed. Professionals use advanced drying techniques to prevent this.
4. Restoring Property Value: Proper restoration can help maintain or even increase the value of your property by ensuring it is returned to its pre-fire condition.

Case Study: Successful Fire Restoration by SERVPRO Team Cox

To illustrate our capabilities, let’s look at a recent case where SERVPRO Team Cox successfully restored a commercial property after a fire:

Case Study: Restoring a Local Restaurant

Background: A local restaurant in Charlotte experienced a kitchen fire that caused extensive damage. The fire spread quickly, affecting the dining area and storage rooms.

Challenges:

• The fire damage was extensive, affecting the structure, inventory, and appliances.
• Smoke and soot had infiltrated the entire building, including the HVAC system.
• Water damage from firefighting efforts posed a risk for mold growth.

SERVPRO Team Cox’s Approach:

• Immediate Response: Our team arrived on-site within an hour of the emergency call, providing immediate board-up and roof-tarp services to secure the property.
• Comprehensive Assessment: We conducted a thorough inspection to assess the extent of fire, smoke, and water damage.
• Water Extraction and Drying: Using industrial-grade dehumidifiers and air movers, we removed water and thoroughly dried the affected areas to prevent mold growth.
• Smoke and Soot Removal: We used advanced techniques and equipment to clean all surfaces, including the HVAC system, to remove smoke and soot.
• Odor Removal: Industrial air scrubbers and fogging equipment were used to eliminate persistent smoke odors.
• Restoration: We handled minor repairs like drywall replacement and painting, and coordinated with contractors for major repairs, including kitchen equipment replacement.

Outcome: The restaurant was restored to its pre-fire condition within a few weeks, allowing the owners to reopen and resume operations. The thorough restoration ensured there were no lingering odors or health risks, and the property’s value was preserved.

How SERVPRO Team Cox Supports Business Continuity

We understand that downtime can have significant financial implications for businesses. Here’s how we support business continuity during the restoration process:

• Minimizing Disruption: We work efficiently to minimize disruption to your business operations. Our team coordinates closely with you to prioritize critical areas and ensure a smooth restoration process.
• Temporary Solutions: If needed, we can assist in setting up temporary office spaces or work areas to keep your business running while restoration is underway.
• Clear Communication: We provide regular updates and clear communication throughout the restoration process, keeping you informed of progress and any potential issues.

Contact SERVPRO Team Cox for Expert Fire Damage Restoration

If your business has been affected by fire damage, don’t wait – contact SERVPRO Team Cox immediately. Our experienced team is ready to respond 24/7, providing expert fire damage restoration services to get your business back on its feet.

Facing commercial fire damage can be an overwhelming experience, but with SERVPRO Team Cox by your side, you don’t have to navigate it alone. Our comprehensive fire damage restoration services are designed to address every aspect of the recovery process, ensuring your property is restored quickly and efficiently. Trust SERVPRO Team Cox to be your partner in recovery, providing the expertise, compassion, and dedication needed to get your business back to normal. Contact us today to learn more about how we can help you in the aftermath of a fire.

SERVPRO Team Cox is committed to providing exceptional fire damage restoration services to businesses in Charlotte, Columbia, and the surrounding areas. With our experienced team and advanced technology, we ensure your property is restored to its pre-fire condition swiftly and efficiently. For emergency services or to learn more about our restoration process, contact SERVPRO Team Cox at 704-393-7890.

Understanding Commercial Fire Damage: A Comprehensive Guide by SERVPRO Team Cox

6/28/2024 (Permalink)

Fire can be devastating, especially in a commercial setting. When a fire breaks out in a business, the impact can be far-reaching, affecting not only the physical structure but also the livelihoods of employees and the continuity of operations. At SERVPRO Team Cox, we understand the complexities and challenges that come with commercial fire damage. Our goal is to provide comprehensive restoration services that help businesses recover quickly and efficiently.

The Impact of Commercial Fire Damage

Commercial fire damage is not just about the visible destruction caused by flames. It encompasses a range of issues, including smoke and soot damage, water damage from firefighting efforts, and potential health hazards from compromised air quality. The aftermath of a fire can leave a business in disarray, with significant financial losses and operational downtime.

The Restoration Process

At SERVPRO Team Cox, we follow a systematic approach to address commercial fire damage:

1. Assessment and Inspection
• Our experts conduct a thorough assessment of the damage, identifying the extent of fire, smoke, and water damage.
• We develop a detailed restoration plan tailored to the specific needs of the business.
2. Board-Up and Tarping Services
• To prevent further damage, we provide immediate board-up and roof-tarping services to secure the property.
3. Water Removal and Drying
• Using advanced equipment, we remove water left behind by firefighting efforts and dry the affected areas to prevent mold growth.
4. Smoke and Soot Removal
• We employ specialized techniques and equipment to clean and remove smoke and soot from all surfaces, including walls, ceilings, and furnishings.
5. Cleaning and Sanitizing
• Our team cleans and sanitizes all restorable items and structures that were damaged by the fire.
• We use industrial air scrubbers and fogging equipment to remove odors.
6. Restoration and Rebuild
• We handle all aspects of the restoration process, including minor repairs such as drywall replacement, painting, and major reconstruction as needed.

Key Considerations in Commercial Fire Damage Restoration

• Safety and Health Concerns: The presence of smoke, soot, and potentially hazardous materials requires specialized cleaning and restoration methods to ensure the safety of the building's occupants.
• Business Continuity: Minimizing downtime is critical for any business. Our team works efficiently to restore operations as quickly as possible.
• Insurance Coordination: We assist with the insurance claims process, providing detailed documentation of the damage and the restoration work performed.

Why Choose SERVPRO Team Cox?

SERVPRO Team Cox is a trusted leader in the restoration industry. Here’s why businesses rely on us for commercial fire damage restoration:

• Expertise and Experience: With years of experience in handling commercial fire damage, our team has the knowledge and skills to manage complex restoration projects.
• Advanced Technology: We utilize the latest restoration technology and equipment to ensure efficient and effective results.
• 24/7 Emergency Response: Fires can happen at any time, and we are always ready to respond to emergencies, day or night.
• Comprehensive Services: From initial assessment to final restoration, we offer a full range of services to address all aspects of fire damage.

Steps to Take Immediately After a Fire

If your business experiences a fire, taking prompt action can help mitigate damage and facilitate the restoration process. Here are some steps to consider:

• Ensure Safety: Evacuate the building and ensure that everyone is safe. Do not re-enter the premises until it is declared safe by authorities.
• Contact SERVPRO Team Cox: Call us immediately to start the restoration process. Our team is available 24/7 to respond to emergencies.
• Document the Damage: Take photos and document the extent of the damage for insurance purposes.
• Notify Your Insurance Company: Report the fire to your insurance provider and initiate the claims process.

Preventive Measures for Commercial Fire Safety

While it's crucial to know how to handle commercial fire damage, it's equally important to take preventive measures to reduce the risk of fires in the first place. Here are some key steps businesses can implement to enhance fire safety:

1. Install Fire Detection Systems
• Ensure that smoke detectors and fire alarms are installed throughout the building and are regularly maintained.
• Consider advanced fire detection systems that can alert the fire department automatically.
2. Maintain Fire Suppression Systems
• Regularly service and maintain fire sprinklers, extinguishers, and other suppression systems.
• Train staff on the proper use of fire extinguishers.
3. Develop a Fire Safety Plan
• Create a comprehensive fire safety and evacuation plan.
• Conduct regular fire drills to ensure all employees are familiar with evacuation routes and procedures.
4. Electrical Safety
• Conduct regular inspections of electrical systems and equipment to identify and rectify potential hazards.
• Avoid overloading circuits and ensure all electrical work is performed by licensed professionals.
5. Storage and Housekeeping
• Store flammable materials in appropriate, clearly marked containers and keep them away from heat sources.
• Maintain a clean and organized workspace to prevent the accumulation of combustible materials.
6. Employee Training
• Provide fire safety training to all employees, including how to prevent fires and what to do in case of an emergency.
• Encourage vigilance and immediate reporting of any fire hazards.

Case Studies: SERVPRO Team Cox in Action

To illustrate the effectiveness of our commercial fire damage restoration services, here are a few case studies showcasing our work:

Case Study 1: Manufacturing Facility Fire

A local manufacturing facility experienced a significant fire that caused extensive damage to the production area and offices. SERVPRO Team Cox was called in to handle the restoration. Our team:

• Conducted a thorough assessment and developed a detailed restoration plan.
• Implemented emergency board-up services to secure the property.
• Removed water from firefighting efforts and dried the affected areas.
• Cleaned and restored machinery, office equipment, and furniture.
• Worked with the facility management to minimize disruption and resume operations as quickly as possible.

Case Study 2: Restaurant Kitchen Fire

A popular restaurant suffered a kitchen fire that spread to the dining area, causing smoke and soot damage throughout the establishment. SERVPRO Team Cox responded immediately to:

• Assess the damage and develop a comprehensive restoration strategy.
• Clean and restore the kitchen equipment, dining area, and ventilation system.
• Remove odors and sanitize the entire restaurant.
• Coordinate with the restaurant owner to ensure a swift reopening, minimizing downtime.

The SERVPRO Team Cox Commitment

At SERVPRO Team Cox, we are dedicated to providing top-notch commercial fire damage restoration services. Our commitment to excellence is reflected in our:

• Customer-Centric Approach: We prioritize the needs and concerns of our clients, ensuring transparent communication and personalized service.
• Skilled Technicians: Our team consists of highly trained and certified professionals who are experts in fire damage restoration.
• Quality Assurance: We adhere to the highest industry standards and continually update our practices to incorporate the latest advancements in restoration technology.

Contact Us

If your business has been affected by commercial fire damage, don't hesitate to reach out to SERVPRO Team Cox. Our experienced team is ready to assist you with comprehensive restoration services that will get your business back on track. Contact us today to learn more about how we can help you recover from fire damage and prevent future incidents.

Commercial fire damage can be overwhelming, but with the right restoration partner, recovery is possible. At SERVPRO Team Cox, we are committed to helping businesses overcome the challenges of fire damage and return to normal operations as quickly as possible. Our comprehensive services, advanced technology, and dedicated team ensure that your business is in capable hands.

For professional and reliable commercial fire damage restoration, contact SERVPRO Team Cox today. We’re here to help you navigate the recovery process and restore your peace of mind. Call us at 704-393-7890.

Understanding Fire Damage: A SERVPRO Perspective

6/6/2024 (Permalink)

Fire damage can be devastating, affecting not just the structure of a building but also the lives of those who inhabit it. At SERVPRO®, we understand the complexities and challenges that come with fire damage restoration. Here's a closer look at what fire damage entails and how our team can help:

• Assessment and Inspection: The first step in mitigating fire damage is a thorough assessment of the affected area. Our trained professionals carefully inspect the site to determine the extent of the damage and develop a tailored restoration plan.
• Damage Mitigation: Fire damage can lead to structural issues and compromise the safety of a building. Our team works quickly to stabilize the structure, ensuring that further damage is minimized.
• Smoke and Soot Removal: The aftermath of a fire often includes smoke and soot residue, which can be hazardous to health if not properly addressed. SERVPRO utilizes advanced techniques and equipment to remove smoke and soot particles from the air and surfaces.
• Odor Removal: Lingering odors from a fire can be persistent and unpleasant. Our team employs specialized deodorization techniques to eliminate odors, leaving the space smelling fresh and clean.
• Cleaning and Restoration: Once the initial cleanup is complete, our team focuses on restoring the property to its pre-fire condition. This includes repairing damaged structures, cleaning contents, and ensuring that the space is safe for occupancy.
• Insurance Coordination: Dealing with insurance claims can be overwhelming, especially in the aftermath of a fire. SERVPRO works closely with insurance companies to streamline the claims process and ensure that our clients receive the coverage they are entitled to.
• 24/7 Emergency Response: Fires can occur at any time, which is why we offer round-the-clock emergency response services. Our team is always ready to respond swiftly to mitigate further damage and begin the restoration process.

The SERVPRO Advantage in Fire Damage Restoration

At SERVPRO Team Cox, we pride ourselves on offering comprehensive fire damage restoration services that go beyond mere cleanup. Our holistic approach ensures that every aspect of the restoration process is handled with the utmost care and professionalism. Here’s why choosing SERVPRO for fire damage restoration is the best decision:

Expertise and Experience: Our team comprises highly trained professionals who have extensive experience in dealing with fire damage. We continuously update our knowledge and skills to stay ahead of the latest industry standards and practices.

State-of-the-Art Equipment: We use advanced equipment and technology to expedite the restoration process. From industrial-grade dehumidifiers and air movers to cutting-edge ozone generators for odor removal, we have the tools necessary to handle even the most severe fire damage.

Personalized Service: Every fire damage situation is unique, and we treat it as such. Our personalized approach ensures that we address the specific needs and concerns of each client, providing customized solutions that effectively restore their property.

Health and Safety Focus: The health and safety of our clients and employees are our top priorities. We adhere to strict safety protocols and use eco-friendly products to ensure a safe and healthy environment during and after the restoration process.

Comprehensive Cleanup: Beyond visible damage, fires often leave behind hidden issues such as water damage from firefighting efforts, smoke damage in hidden areas, and compromised structural integrity. Our comprehensive cleanup process addresses all these aspects, ensuring no detail is overlooked.

Emotional Support: We understand that experiencing a fire can be a traumatic event. Our compassionate team provides emotional support and guidance throughout the restoration process, helping clients navigate this difficult time with confidence and reassurance.

Continuous Communication: Keeping our clients informed every step of the way is crucial. We maintain open lines of communication, providing regular updates on the progress of the restoration and addressing any concerns promptly.

At SERVPRO Team Cox, we believe in restoring not just properties but also the peace of mind of our clients. Fire damage can be overwhelming, but with our expert team on your side, recovery is within reach. Trust us to bring your property back to life with our professional fire damage restoration services.

Steps to Take Immediately After Fire Damage

Experiencing fire damage can be disorienting, but taking immediate action can help mitigate further damage and begin the recovery process. Here are essential steps to take right after a fire:

1. Ensure Safety: Your safety and that of your family or employees are the top priority. Avoid re-entering the property until it has been deemed safe by fire officials.
2. Contact SERVPRO: Reach out to SERVPRO Team Cox immediately. Our 24/7 emergency response team will quickly arrive on-site to assess the damage and start the restoration process.
3. Secure the Property: If it's safe to do so, secure your property to prevent further damage or theft. Our team can help board up windows and doors and provide temporary fencing if necessary.
4. Document the Damage: Take photos and videos of the damage for insurance purposes. This documentation will be crucial when filing your insurance claim.
5. Notify Your Insurance Company: Contact your insurance provider to report the fire damage. SERVPRO Team Cox can assist with the claims process, providing detailed reports and working directly with your insurance adjuster.
6. Salvage Important Items: If possible, carefully remove undamaged items and valuables from the property. SERVPRO can help with inventory and pack-out services to ensure your belongings are safe and secure during the restoration process.

Preventing Fire Damage in the Future

While it's impossible to eliminate all fire risks, there are proactive steps you can take to reduce the likelihood of fire damage:

• Install Smoke Alarms: Ensure that smoke alarms are installed in key areas of your property, including kitchens, bedrooms, and hallways. Test them regularly and replace batteries as needed.
• Maintain Electrical Systems: Have a licensed electrician inspect your wiring, outlets, and appliances regularly to prevent electrical fires. Avoid overloading outlets and using damaged cords.
• Practice Fire Safety: Develop and practice a fire evacuation plan with your family or employees. Ensure everyone knows how to use fire extinguishers and where to find them.
• Store Flammable Materials Safely: Keep flammable materials, such as chemicals, gasoline, and cleaning supplies, in proper containers and away from heat sources.
• Clean Chimneys and Fireplaces: Regularly clean and inspect chimneys, fireplaces, and wood stoves to prevent the buildup of flammable creosote.

Conclusion

Fire damage can be a life-altering event, but with the right support, recovery is possible. SERVPRO Team Cox is dedicated to providing top-tier fire damage restoration services, helping you rebuild and restore with confidence. From immediate response and thorough cleanup to personalized care and continuous communication, we are here to guide you every step of the way.

Remember, taking preventive measures can significantly reduce the risk of fire damage. Stay vigilant, practice fire safety, and ensure your property is well-maintained. In the event of a fire, trust SERVPRO Team Cox to be your reliable partner in restoration, helping you reclaim your space and peace of mind.

For comprehensive fire damage restoration services and expert support, contact SERVPRO Team Cox at 704-393-7890 today.

SERVPRO is Available 24/7 to Help you Restore Your Home After a Fire.

5/31/2022 (Permalink)

Home Fire in Charlotte NC

Most homeowners in Charlotte know that repairing and restoring their home after a fire takes time. The flames, smoke, and extinguishing agents left behind by the fire and first responders can leave your home in disarray. Do not let the mess intimidate you; instead, call a company certified to handle these situations.

Only a professional group can help mitigate your loss as it helps you salvage, remove, and restore your home and your personal belongings.

For our Charlotte and Mecklenburg County neighbors, fire damage restoration is a phone call away. Our SERVPRO team is available around the clock because we recognize that emergencies happen day and night. Our Green Fleet is ready to spring into action, assess the incident's impact, and create an action plan for your home. Our goal is to erase this disruption from your life by doing a conscientious and thorough job of restoring your home.

How do I decide what to keep and what to remove after a fire?

Looking at the soot sitting on your furniture, books, and decor may leave a hopeless feeling in your heart, but don't jump to conclusions until you consult our Damage Restoration experts. Our team has the expertise and solutions to restore documents, electronics, and flooring, among others. Fires also leave behind an acrid smell, which our team can address as well. 

Our team at SERVPRO of Northwest Charlotte is here to help when you need it the most. Call us at (704) 393-7890 when disaster strikes and let us help you make your home, "Like it never even happened." 

Have Fire or Soot Damage in Your Home?

5/31/2022 (Permalink)

Fire Damage Room in Charlotte NC Home.

After a home fire, owners commonly find soot on walls, ceilings, and on other materials or objects. Most wall surfaces are porous, this includes brick, painted walls, and wallpaper,. Soot consists of very fine particles that can deeply penetrate into porous surfaces. Soot can causing hard to remove stains and lingering odors throughout your home.

Generally, it's possible to remove soot from walls and ceilings, but in serious cases, it may be necessary to remove, and reinstall affected materials like drywall and wallpaper. It is recommended to, to hire a professional restoration firm to get the best outcome from soot clean up after fire damage in your residence.

SERVPRO of NW Charlotte’s fire restoration experts are trained and equipped to handle smoke, ash, and soot cleanup process quickly and effectively. We begin soot cleanup by removing most of the dry soot using commercial grade high efficiency dusters, HEPA vacuums, and cleaning equipment.

For help in removing soot from your fire damaged home, contact SERVPRO of NW Charlotte at (704) 393-7890. 

Fire: Prevent House Fires: Do's and Don'ts of Grilling this Fall

9/24/2021 (Permalink)

Safe grilling can prevent home fires.

Homeowners in the Charlotte NC area love to grill, but there are many dangers that come with all the outdoor fun.

According to the National Fire Protection Association, fire departments went to an annual average of 8,900 home fires involving grills, hibachis or barbecues per year.

Here are a few ways to stay safe and prevent house fires while grilling:

Do -

1. Keep your grill at least 10 feet away from your house. Farther is even better. This includes portions attached to your house like carports, garages and porches. Grills should not be used underneath wooden overhangs either, as the fire could flare up into the structure above. This applies to both charcoal and gas grills.

2. Clean your grill regularly. If you allow grease and fat to build up on your grill, they provide more fuel for a fire. Grease is a major source of flare ups.

3. Check for gas leaks. You can make sure no gas is leaking from your gas grill by making a solution of half liquid dish soap and half water and rubbing it on the hoses and connections. Then, turn the gas on (with the grill lid open.) If the soap forms large bubbles, that's a sign that the hoses have tiny holes or that the connections are not tight enough.

4. Keep decorations away from your grill. Decorations like hanging baskets, pillows and umbrellas look pretty AND provide fuel for a fire. To make matters worse, today's decor is mostly made of artificial fibers that burn fast and hot, making this tip even more important.

5. Keep a spray bottle of water handy. That way, if you have a minor flare-up you can spray it with the water to instantly calm it. The bonus of this tip is that water won't harm your food, so dinner won't be ruined!

6. Keep a fire extinguisher within a couple steps of your grill. And KNOW HOW TO USE IT. If you are unsure how to use the extinguisher, don't waste time fiddling with it before calling 911. Firefighters say many fire deaths occur when people try to fight a fire themselves instead of calling for expert help and letting the fire department do its job.

Don't -

7. Turn on the gas while your grill lid is closed. NEVER do this. It causes gas to build up inside your grill, and when you do light it and open it, a fireball can explode in your face. 

8. Leave a grill unattended. Fires double in size every minute. Plan ahead so that all of your other food prep chores are done and you can focus on grilling.

9. Overload your grill with food. This applies especially fatty meats. The basic reason for this tip is that if too much fat drips on the flames at once, it can cause a large flare-up that could light nearby things on fire.

10. Use a grill indoors. People often think it will be safe to use a grill, especially a small one, indoors. NOT TRUE. In addition to the fire hazard, grills release carbon monoxide, the deadly colorless, odorless gas. That gas needs to vent in fresh air or it can kill you, your family and pets.

In case the you experience a house fire, call your local fire department immediately. Be sure to contact a licensed fire damage restoration company to cleanup and repair any damage to your home occurs.

Top Causes of Fall Season Fires in Charlotte

9/21/2021 (Permalink)

Simple steps can help prevent fires.

Cooler weather is prime opportunity for fun and sun, but there are a few ways homeowners in Charlotte, NC can stay safe and prevent house fires.

Here are a few of the most common causes of Fires in North Carolina:

Grill Fires

In the autumn months, many people grill outdoors for various holidays and barbecue dinners. In fact, 5,700 home grill-related fires occur each year.  Grill fires happen when someone mishandles the igniting of the grill with a spark, ember, or flame. Fire hazards derive from cooking with things like coals, charcoals, or ashes. Often times there are mechanical issues with the grill like broken containers or broken pipes that can also increase the risk of fire.

Take preventative measures by checking your grill’s condition before the grilling season begins. Clean the grill, the drip pan, and anything that could have grease on it from previous barbecue dinners. Inspect each part of your barbecue to make sure everything is attached properly. Additionally, be sure you are in a grill-friendly environment free of branches, roofs or any sort of overhang when igniting the grill. Be prepared for a fire, as grease and fat are likely to catch on fire. Keep baking soda near the grill in case a grease fire breaks out.

HVAC - Air Conditioning Fires

About 2,300 residential air conditioners start fires each year. These fires are usually the result of inadequate wiring while having to deal with heavy electric loads, short circuits, or other electrical malfunctions. 

Although temperatures are cooler, your AC System has been running hard all summer long and potential issues may have been ignored while you were having summer fun. Fires are most likely to occur when it’s hottest outside—between 2 and 8 p.m, but it can happen anytime. 

Inspect your air conditioner’s wiring systems each year to prevent these types of fires. Also, find ways to use the AC less during the day. Not only will you save money, you can save your home from a potential fire. Using fans, keeping windows open during the night, and closing blinds during the day are just some ways you can keep your house cool without AC.

Arson Fires

Arson fires are the third-leading cause of fire injuries and fatalities. These fires can easily occur when the weather is dry.. It is important to properly store any flammable substances, propane tanks and even unused fireworks so they aren’t at risk of  misuse.

Smoking Fires

Smoking fires are common throughout the year. These fires start by improperly putting out cigarettes and cigars.  If you’re outside enjoying activities like camping, be careful when smoking. Keep used cigarettes off the ground, and make sure they are properly extinguished before throwing them away as nearby grass and brush can easily catch fire.

Smoke Detectors and Fire Extinguishers

Fall is a time to get out and enjoy the outdoors. Be aware of the risk of fires and prepare by having functioning fire extinguishers and checking the batteries in your smoke detectors.

We're Here to Help after a Fire

We're here for all of your fire damage restoration and repair needs.

If you find yourself faced with a fire emergency this summer, don’t hesitate to call us.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County can respond quickly to a fire emergency at your home or property. Our highly trained technicians have the tools and expertise to get it done accurately and efficiently. 

Commercial Fire Loss? Here’s What to do Next

8/18/2021 (Permalink)

What to do after Commercial Fire loss.

Here are important steps to take after a commercial fire loss:

1.) Protect your Property

Do anything you can to protect your property and what is left: Whether it's boarding up your property, putting up emergency fencing, or shutting off water mains -  it's up to you to prevent further damage to the property after the fire. If you neglect to do this, your insurance policy might not pay for the additional damages.

Call a professional loss consultant who can explain to you what steps you need to take under your current insurance policy plan.

2.) Talk to professionals & experts

When experiencing a fire loss, your first response might be to take a break for a few days and process everything the events that just occurred. This is when you  have to go against your instincts and talk to fire officials, specialists, and insurance professionals. You will begin by gathering the correct and required documentation.

Obtain a fire report from the your Fire Marshal's office. Seek a copy of current building codes from building department inspectors, and ask engineers or architects to write out the extent of the building's damage. Or if you think you can handle it on your own, hire a reputable licensed public adjuster who will help you with gathering all the information you need, along with helping you process your insurance claim.

3.) Contact your insurance company ASAP

It is absolutely imperative that you call your agent or insurance company to report the damages as quickly as possible.

If you take too long to contact your insurance agent or insurance company, it could cost you big in the long run. You don't need to request estimates early or sign any paperwork,  just let the insurance company know that a fire loss (damage) has occurred.

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County specializes in commercial fire damage repair and restoration. We’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. Our commercial fire team members are employees, not contractors. That means when property managers call us about an emergency water leak or hazardous cleanup, we can respond quickly.

For questions, contact us anytime at (704) 393-7890 or request help online.

A Two-Step Guide to Fire Damage Prevention

8/12/2021 (Permalink)

Guide to Fire Damage Prevention

Fire damage is an easy topic to think of as “something that happens to other people.” SERVPRO of NW Charlotte has witnessed firsthand how “other people” didn’t think it could happen to them either. However, a little prevention could have gone a long way. The answer to minimizing fire damage is simple: it starts with you! Remembering these two simple suggestions will make sure you’ve done everything possible to prevent fire damage.

Steps to Fire Damage Prevention

1. Have all the systems in place.

- Detectors

Make sure that you have working smoke and carbon monoxide detectors throughout your home. Ideally, these would be professionally hard wired into your home with a backup battery. Any fire safety professional will tell you these are not optional - they make the difference between life and death and will alert you at the onset of a potential hazard so that you can extinguish it as soon as possible. Also, have detectors checked each month.

- Extinguishers

Should an alarm go off, the next system to have in place is a fire extinguisher or sprinkler system. Fire extinguishers should be available in the kitchen, and ideally in at least one main bedroom or any areas that are likely to have an open flame and be a potential fire hazard.

2. Know your hazards

Homes are filled with hidden fire hazards. Closely monitoring or even eliminating such hazards will automatically prevent a fire and minimize the potential for fire damage.

- Cords and Wiring

Make sure surge protectors and extension cords are not overloaded. In addition, make sure none of your electrical cords have exposed or fraying wires. If you notice any odd electrical behavior in your home, have the electrical wiring checked by a professional electrician.

- Dryer

Clean your dryer’s lint trap after every drying cycle so that lint will not accumulate and become a fire hazard.

- Fireplace

Have your chimney cleaned on a routine basis, and do not have a fire in your fireplace unless recommended by a professional.

- Open Flames

Keep burning candles away from flammable objects such as curtains, tablecloths, etc. Do not leave open flames unattended. Even better, use battery-operated candles to eliminate the potential of hazard from an open flame.

- Natural Gas

Always keep a close eye on pipes and appliances that use natural gas. If you smell gas, call your utility company immediately. Do not turn on or turn off any appliances. Doing so could cause a spark that will ignite any leaking gas. Strictly follow the directions of your utility company.

- Outdoor hazards

The best policy for outdoors is to not have piles of leaves, brush, or foreign objects such as glass surrounding your home. In extreme temperatures, such piles are flammable and tend to self-ignite.

- Cooking, Outdoor Fires, and Grills

The number one cause of fire damage is cooking. Always have a fire extinguisher nearby the kitchen, grill, or outdoor fire. The quicker you can act on an uncontained fire, the less the extent of the damage will be.

- Items that Charge

Keep a close eye on rechargeable items such as batteries, cell phones, hoverboards, and more. Charge items away from flammable materials such as curtains, pillows, bedspreads, etc. If the item’s battery or the charge itself begins to feel hot, do not leave it unattended and it is best to unplug the item.

Fire Damage Cleanup and Restoration

As always, it is essential to remember that a prompt response will lessen any fire damage, reduce further damage and minimize costs. However, should fire damage occur despite your preparation, our certified professionals are ready to respond immediately and will help return your home to its original condition.

We are locally owned and operated and available 24 hours a day, 7 days a week. The quicker you call us, the quicker we can help!

Have Fire Damage? Here's what to do next.

4/27/2021 (Permalink)

Be Smart and Be Safe after a Home Fire

Home fires happen and it’s important to know your next steps if your affected by loss from a home fire. Cooking accidents, heating issues, and electrical malfunctions account for close to 70% of all residential home fires. An average of 358,500 homes experience a structural fire each year, according to the National Fire Protection Agency. 

Most people needed fire damage repair in their homes after an accidental or unintentional fire, according to the latest statistics from the U.S. Fire Administration.

If you need fire or smoke damage repairs, there are some important steps to take before calling a professional fire and smoke restoration specialist to make your home safer. Note: The fire department determines whether it is safe to stay in your home or not.

Be Careful with Fire Damage 

Often, with fire damage and smoke damage, there is also water damage hidden behind the walls from fire fighting efforts. After a fire, call a professional fire damage repair company to ease your worries and take care of all the heavy cleaning, drywall replacing, and mold and mildew preventative maintenance.  

Be Smart and Be Safe after a Fire

1. Make sure it’s safe to re-enter home or affected areas. First discuss safety with a fire marshal and ensure that it is safe.
2. Wear and use protective clothing including rubber gloves, protective eyewear, and a face mask to prevent breathing any debris particles. Keep hands clean so as not to further soil upholstery, walls and woodwork.
3. Change HVAC filters.
4. Avoid using your own household vacuum. Soot that has collected like dust requires a special vacuum.
5. Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us or another fire damage restoration company.
6. Be Safe and Smart. Don’t attempt to clean any electrical appliances that may have been close to heat, fire, or water without consulting an authorized and licensed repair service.
7. Don't turn on electrical appliances affected by fire or water from firefighting efforts. If ceiling fixtures if ceiling are wet, then the wiring may be damaged.
8. Don't send garments to an ordinary dry cleaner. Improper cleaning may permanently set smoke odor in your clothing. 

Even in small amounts– can be extremely dangerous even if the after effects are not immediately visible to you. Contacting a professional fire damage company helps ensure proper repairs to your property, as well as mold and mildew prevention.

24-hour emergency fire damage restoration services

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our fire damage restoration technicians are employees, not contractors. They can respond to fire damage emergencies with the most advanced cleaning equipment, products and technology to get you back in your home. To learn more, call us anytime at (704) 393-7890 or request help online.

Advancing the Commercial Restoration Game with 3D Technology

3/29/2021 (Permalink)

3D scanning technology can reduce their downtime, restore their properties, and settle claims faster.

In the commercial cleanup and restoration game, performance is everything.

It’s critical for business owners and property managers to recover quickly from water, storm, or fire damage. Now, thanks to 3D scanning technology, commercial clients can reduce their downtime, restore their properties, settle claims and get back to business more efficiently than ever before. 

Matterport’s 3D reality capture technology has been around for a while, primarily used in the real estate industry to help sell homes. Instead of relying on 2D photographs, the technology takes comprehensive 3D scans in real-time that capture every detail.

Once the technology expanded into the cleanup and restoration world, SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County  was an early adopter among the 1,700 SERVPRO franchises across the country. When Mitigation Estimating Manager (and Matterport ambassador) Jason Sadler told franchise owners Penny Benkeser and Danny Cox about the camera technology, they were immediately ready to “jump on board” as the first franchise to implement Matterport in the greater Charlotte area.

Not only does the investment streamline the property restoration process, it instills peace of mind for business owners, property managers and adjusters.

Loss documentation process goes from arduous to efficient

There are many moving parts and pieces during any restoration project, especially with more extensive and complex business losses from storm damage or fire and water damage. Once SERVPRO’s disaster recovery team arrives on a scene, they must determine where and how the damage occurred and thoroughly document the scene for an insurance claim. 

Using 3D technology shifts the loss documentation process from arduous to efficient, Sadler said. Project managers no longer need to spend a tremendous amount of time walking and measuring properties and buildings while simultaneously sketching and scanning drawings or taking, labeling and documenting 2D photos.

“The Matterport technology scans the property and creates a 3D model and floor plan that the restoration team, client and insurance adjuster can securely access online from anywhere,” Sadler said. “We’re not doing the documentation process and the adjuster isn’t doing it; the camera is doing it for us with 99-percent accuracy, which takes human error out of the picture and holds everyone accountable.”

Using snapshots in time to save time … and ensure accuracy

The technology is a tremendous time-saver for disaster cleanup and restoration - whether it’s a fire, water or storm emergency, Sadler said. Precise measurements of a commercial building or property mean more accurate loss and repair estimates and fewer discrepancies on damage claims.

Adjusters can review property scans the same way as project managers. They can zoom in and out of a 3D model on their computer screen and measure remotely, which means less time spent on the job site. This helps expedite the claims process because adjusters know they can trust the camera’s accuracy and ability to capture every detail.

“The ability to have a snapshot in time before major disruption and restoration of the job site is paramount. Everyone - project managers, clients and adjusters - can see exactly what a business looked like at that precise moment when the property was scanned,” Sadler said.

He added, “That’s powerful because things happen in between that time and when you take additional pictures for the restoration and repair process. You don’t want to miss out on certain details of the claim, certain line items or certain objects because every little detail is required to help our commercial customers get back to business quickly and efficiently.”

24-hour emergency commercial building restoration services

We’re locally owned and operated and part of the Mecklenburg, Lincoln and Gaston communities. Our commercial restoration and cleaning technicians are employees, not contractors. They can respond to commercial property emergencies with the most advanced cleaning equipment, products and 3D technology to get you back to business. To learn more, call us anytime at (704) 393-7890 or request help online.

Frequently Asked Questions about House Fire Damage

7/12/2019 (Permalink)

Firefighters attempting to extinguish home fire.

Got questions about what to do after a house fire? We have a few answers for you.

Fire and Smoke damage is not as rare as you may think. Those who are affected by a fire and contact us for help with the restoration process often have similar questions regarding what to do after. Some of those questions and answers are provided below.

Can I go back into my home to get my belongings after a fire damage?

We suggest an expert determine the safety of any home or building. While you may not see a risk in checking the fire damage in your home, it may be dangerous, or pose a hazard to your health.

What will happen to my items left in the home?

Your insurance agent may deem some that are safe be stored. If so, our technicians would remove those items and safely store them. Items damaged due to the smoke damage from the fire would need to be disposed of properly, which our technicians will also do.

Do you board up our home?

Yes, we can. SERVPRO of Northwest Charlotte can board up a home safety and securely to prevent possible theft after a fire damage has occurred.

Can I stay in my home after a fire?

Insurance adjusters will make this determination usually based on damage, but common sense will sometimes tell you to stay elsewhere. If a small situation is centered in one room and did not affect other areas, you may be able to safely stay.

Can we clean the fire or smoke damage ourselves?

Most people think fire or smoke damage can be easily cleaned. There are actually strict standards for fire restoration set forth by the IICRC, which all professional fire restoration companies follow to make sure your home is properly restored. While you may think you can do it, if you lack the proper training and experience, you are taking all responsibility for future hazards and problems that may occur.

Still have questions? Call us anytime at (704) 393-7890 or request help online.

Most Common Areas in Your Home for a Fire to Start

5/15/2019 (Permalink)

Common Areas in Your Home for a Fire to Start

Places and Items Prone to Smoke and Fire Damage

It's important to identify areas, objects and circumstances that are more likely to be fire hazards than others, to help prevent any home fires and keep your house up-to-date on safety practices. Keep fire extinguishers in the kitchen, garage, and near any appliances that use heat/electricity. It's also a good idea (if not required by code) to have smoke detectors in every room of the house – especially bedrooms – and to check them at least once a month to make sure the devices are working properly.

1. KITCHEN

It's crucial to practice home fire safety in the kitchen because it's the place where most home fires originate. In fact, half of all residential fires start in the kitchen due to appliances that utilize heat/electricity, cooking-related incidents (such as an unattended oven/stovetop), or fabric and material (a dishcloth, for example) that's too close to heat. A dirty oven/stovetop that has a lot of baked-on grease and residue is another fire safety hazard, as it can easily cause grease fires.

2. APPLIANCES

Most homes have a number of appliances, many of which operate with electricity, gas or heat (or some combination of these) and can be potential fire hazards. Older appliances (15 years or older) are particularly prone to fire damage especially if they aren't regularly cleaned/inspected and properly maintained. It's a good idea to only run appliances when you're at home to avoid having to deal with any safety issues or fire restoration, in the unexpected case that they overheat and/or ignite.

• Dryers – Lint, fiber and dust buildup in dryers is one of the main causes of a laundry room fire. Make sure to keep vents and filters clean by removing any lint after each use and to clean out the lint from the hose connected to the back of the dryer at least once a year.
• Dishwashers – Heating elements in the dishwasher raise the water temperature and help dry the dishes. These mechanisms can overheat and catch fire, especially in older models or if the dishwasher has faulty parts.
• Microwaves – Although they are convenient, microwaves can be dangerous if you heat food or materials (such as aluminum foil, Styrofoam or certain plastic containers) that are flammable. You could end up with a fire or even smoke damage if not quickly extinguished.
• Toasters/Toaster Ovens – The electrical elements inside a toaster can start to become faulty over time and may not turn off, which could start a fire. Crumbs can accumulate and become stuck at the bottom of the toaster, so make sure to clean it regularly to prevent a fire and never leave these appliances unsupervised when in use.

3. BEDROOM

There are many potential fire hazards in bedrooms – bedding, curtains, plush items, mattresses – which make this room a high risk for fire damage. Mattresses made after 2007 are flame-retardant and comply with higher safety standards. Most mattresses made before 2007 usually aren't up to code with the Federal Mattress Flammability Standard, so you may want to consider upgrading to a new one. Incorporate home fire safety by installing smoke alarms in each bedroom and make a fire escape plan that includes two ways to exit the room (usually through the door and a window).

4. CHIMNEYS AND FIREPLACES

Some common issues that arise with chimneys and fireplaces include structural problems which can cause temperatures to burn too high, or chimney liners that are loose or have become detached which can cause burning embers and ash to escape to combustible areas in walls, attics and roofs. Keep chimneys and fireplaces cleaned and maintained. You should have them inspected and professionally cleaned at least once a year or when there is a quarter-inch buildup of creosote or soot. Rugs, tapestries and other fabrics that are too close to the fireplace can easily ignite. Prevent this by keeping cloth items away from the fireplace and always keep a spark screen in front of the fireplace.

5. LIVING ROOM

Like bedrooms, living rooms contain many potentially flammable items – electronics, drapes/curtains, furniture ­– which could easily catch fire and spread it rapidly. One of the leading fire hazards in living rooms are candles. Never leave a burning candle unattended and make sure it’s kept away from flammable/combustible objects.

Fire Cleanup

You may be able to handle some of the fire cleanup on your own, such as ventilating your home by opening all of the windows and washing all of your clothes and fabric items that have been exposed to fire and smoke damage. However, for cleanup and fire damage restoration tasks, it's advisable to hire a professional fire restoration company. 

Call us for 24/7 Emergency Response to your Fire Damage Restoration needs.

Protection For Businesses When Fire Damages Causes Closure

5/1/2019 (Permalink)

What Does Business Interruption Coverage Cover after a fire?

If your building catches fire, your property insurance coverage may help you replace the building, your desks and copiers, and inventory from your warehouse. It may also cover the cost of hiring a fire restoration company. However, this type of coverage doesn't cover your lost revenue. What does interruption insurance cover?

• Employee wages and other routine operating expenses
• Profits you would have earned if your business hadn't been affected by fire
• Costs related to moving to a temporary location
• Lease payments for the property affected by the fire
• Loan and tax payments

What Isn't Covered by Interruption Coverage?

It's important to understand that there are exclusions to this type of coverage. For example, some fire restoration services may be covered, but the expenses that result from a flood or earthquake probably won't be covered.Water damages are often paid for out of your business budget. Other costs that may not be covered include

• Utilities, which are usually stopped after a disaster
• Undocumented income, such as a recent increase in income
• Losses due to voluntary or partial closures
• Losses related to power outages and downed power lines

SERVPRO of NW Charlotte, Lincoln County, Southern and NE Gaston County is part of a national network of 1,700-plus franchises, we’re locally owned and operated and part of the Mecklenburg, Lincoln, and Gaston communities. protection

For questions, contact us anytime at (704) 393-7890 or request help online.

Who Pays During Apartment Fires?

5/1/2019 (Permalink)

Apartment Fire Damage

An apartment fire can cause panic and undoubtedly create extensive fire damage. However, some landlords and renters worry more about the financial burden of the recovery than the immediate loss. Thankfully, fiscal responsibility is pretty cut and dry, especially when the fire is deemed accidental.

1. Facility 

The actual building is the responsibility of the owner. This means that the renter is not obligated to pay for structural damage, even if it occurs in their apartment. However, the landlord’s insurer may challenge the renter’s insurer if the fire is caused by tenant neglect or ill-will.

2. Function

Also, any utilities – water, gas, electric – that are damaged in the apartment fire are the responsibility of the property owner. A landlord is responsible for the functionality of a building, meaning that the tenant is not responsible for ensuring the utilities work properly.

3. Personal Property

While a landlord must take care of the structure and functionality of their property, they have no responsibility for the personal property of their tenants. Therefore, tenants must cover the costs of replacement themselves. However, most tenants will have renter’s insurance which should help cover this expense.

4. Construction

Lastly, the rebuilding of the property is the responsibility of the property owner. Likely, their insurance will cover any water and fire restoration efforts, but they may require that the owner call a disaster restoration specialist in the Charlotte, NC, area, and receive an estimate for the work to be completed.

An apartment fire is scary and confusing, but despite the confusion, there are clear lines of responsibility when the fire is deemed an accident. However, the loss of property is still devastating, and it may evoke feelings of desperation. Fortunately, if you have adequate insurance coverage, the stress of the impending financial burden may be alleviated. Insurers account for fire loss in most policies and are ready and willing to help you through this crisis.

Prevent Winter Fires

2/19/2019 (Permalink)

Prevent Winter Fires

Preventing Winter Fires

Most home fires happen during the winter season.  Follow these fire safety tips to keep your home and family safe:

• Keep area around heating equipment clear of flammables.
• If you use a fireplace, have the chimney swept yearly, use a sturdy screen to stop sparks and store ashes outside at least 10 feet away from the house. 
• Use space heaters with automatic shut-offs and keep pets & children 3 feet away.
• Test smoke & carbon monoxide alarms and make sure batteries are fresh.
• Keep a fire extinguisher on each floor and teach family members how to use it.
• Keep baking soda by the stove to combat grease fires.

Heating

Heating is the second leading cause of U.S. home fires, deaths and injuries. December, January and February are the peak months for heating fires. Space heaters are the type of equipment most often involved in home heating equipment fires, figuring in two of every five fires (40%). More statistics on heating fires.

Carbon Monoxide

Often called the invisible killer, carbon monoxide (CO) is an odorless, colorless gas created when fuels such as gasoline, wood, coal, propane, etc. do not burn completely. In the home, heating and cooking equipment that burn fuel are potential sources of CO. Carbon monoxide incidents are more common during the winter months, and in residential properties. More statistics on carbon monoxide incidents.

Winter storms

Most of the U.S. is at risk for winter storms, which can cause dangerous and sometimes life-threatening conditions. Blinding wind-driven snow, extreme cold, icy road conditions, downed trees and power lines can all wreak havoc on our daily schedules. Home fires occur more in the winter than in any other season, and heating equipment is involved in one of every six reported home fires, and one in every five home fire deaths.

Generators

Portable generators are useful during power outages, however, many homeowners are unaware that the improper use of portable generators can be risky. The most common dangers associated with portable generators are carbon monoxide (CO) poisoning, electrical shock or electrocution, and fire hazards. According to a 2013 Consumer Product Safety Commission report, half of the generator-related deaths happened in the four coldest months of the year, November through February, and portable generators were involved in the majority of carbon monoxide deaths involving engine-driven tools. 

Candles

December is the peak time of year for home candle fires; the top three days for home candle fires are Christmas, New Year’s Day, and New Year’s Eve. Each year between 2012 and 2016, an average of 8,200 home candle fires were reported each year. More statistics on candle fires.

Electrical

Electrical home fires are a leading cause of home fires in the U.S. Roughly half of all home electrical fires involved electrical distribution or lighting equipment, while nearly another half involved other known types of equipment like washer or dryer fans, and portable or stationary space heaters. More statistics on electrical fires.